View from room

Reviews of Hotel Plaza Osaka

3.5 out of 5
Hotel Plaza Osaka
1-9-15 Shinkitano, Yodogawa-ku, Osaka, Osaka-fu

Reviews

7.8

Good

Rating 10 - Excellent. 173 out of 655 reviews" "
Rating 8 - Good. 284 out of 655 reviews" "
Rating 6 - Okay. 153 out of 655 reviews" "
Rating 4 - Poor. 37 out of 655 reviews" "
Rating 2 - Terrible. 8 out of 655 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

ashik

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Quite a distance from the train station, and the rooms are inconceivably tiny. Buffet breakfast was good. Staff are very good and make the extra effort to help in any way possible
Stayed 4 nights in Apr 2024

10/10 Excellent

Maharlika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in one hotel. Lots of services/facilities to offer, very near to Juso station and eating/restaurant areas, very nice and fancy accommodation, and most importantly, very friendly attentive staffs! Thank you so much for taking care of us for our whole stay.
Stayed 3 nights in Apr 2024
Response from Muniru on Apr 11, 2024
Dear Maharlika,Thank you so much for your kind words and for choosing to stay with us. We are delighted to hear that you enjoyed our various services and facilities, as well as the convenience of our location near Juso station and restaurants around the hotel. Our team works hard to provide exceptional service and it is always rewarding to hear that our efforts are appreciated. We look forward to welcoming you back on your next visit. Thank you again for choosing Hotel Plaza Osaka.Kind regards,Guest relation team.

10/10 Excellent

Anibal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property
Stayed 2 nights in Dec 2023
Response from Muniru on Jan 19, 2024
Dear Taeyong,Thank you so much for your kind review! We're thrilled to hear that you found our property to be awesome. Our team works tirelessly to create a welcoming and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back soon for another exceptional stay.Kind regards,Guest relation team.

8/10 Good

Aodhan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Plaza Osaka is a very convenient location for travellers wanting to easily explore Osaka, Kobe and Kyoto; I was plesantly surprized! I will definitely come back. One drawn back though: the room booked had a very noisy small refrigerator. Considering the size, the engine noise that this appliance made woke me up several times! Perhaps it's time to repair or replace this device please.
Stayed 6 nights in Jan 2024
Response from Muniru on Jan 15, 2024
Dear Abraham, Thank you for taking the time to write your recent stay with us.We're thrilled to hear that our location was convenient to your travel and easy access to Kyoto and Kobe.However, we apologize for the inconvenience caused by the noisy refrigerator in your room. We assure you that guest comfort is of the utmost importance to us, and we take your comments seriously. Our maintenance team will immediately look into repairing or replacing the refrigerator in order to ensure a peaceful and enjoyable stay for our guests in the future. Once again thank you for taking the time to review us.We value your patronage and truly appreciate your recommendation. We look forward to welcoming you back to the Hotel Plaza Osaka on your next visit to the area.Best regards,Guest relation team.

10/10 Excellent

sagar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is excellent and staff is very kind. Recommend for staying
Stayed 3 nights in Nov 2023
Response from Muniru on Nov 25, 2023
Dear Sagar, Thank you for taking the time to write such a positive review!We are thrilled to hear that you had an excellent experience during your stay at our hotel.It's especially rewarding to know that our staff's kindness stood out to you. We highly appreciate your recommendation and hope to welcome you back in the future!Kind regards,Guest relation team.

8/10 Good

Hillary

Stayed 8 nights in Nov 2023

10/10 Excellent

Xavier

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was friendly and accommodating.
Stayed 4 nights in Oct 2023
Response from Muniru on Nov 11, 2023
Dear Xavier, Thank you for your positive feedback! We strive to provide an exceptional and pleasant experience for all our customers, and we're delighted to hear that our staff was friendly and accommodating. Please let us know if there's anything else we can assist you with. We appreciate your support and look forward to serving you again in the future.Warm Regards,Guest Relation Team.

8/10 Good

cyrus

Liked: Cleanliness, staff & service, property conditions & facilities
good value, clean, close to everything
Stayed 3 nights in Oct 2023
Response from Muniru on Nov 8, 2023
Dear Cyrus, Thank you for leaving such a positive review! We’re thrilled to hear that you found the value and cleanliness of our place to be up to your satisfaction. We’re also pleased to know that our location worked out well for you. We appreciate your review and hope to see you again soon!Yours Sincere,MuniruGuest Relation Team.

10/10 Excellent

Christian

Stayed 3 nights in Oct 2023

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Oct 2023
Response from Muniru on Nov 8, 2023
Dear Paulina, Thank you for taking the time to review your recent stay! We’re thrilled to hear that you found the value and cleanliness of our hotel to be up to your satisfaction. We’re also pleased to know that our location worked out well for you. We appreciate your business and hope to see you again soon!Kind regards,Guest Relation

10/10 Excellent

Elaine

Stayed 1 night in Sep 2023

10/10 Excellent

Ana carolina

Stayed 1 night in Jul 2023

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
I will returning
Stayed 6 nights in Jun 2023
Response from Muniru on Nov 8, 2023
Dear Felix, Thank you for considering returning to our hotel! We appreciate your support and we hope you had a positive experience. If there is anything we can do to improve your future visits, please don't hesitate to let us know. We look forward to seeing you again soon.Kind regards,Guest relation team.

8/10 Good

mistry

Stayed 4 nights in Apr 2023

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Atsuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious enough for four of us, most hotel staff were very nice
Stayed 7 nights in Jun 2022
Response from Muniru on Nov 8, 2023
Dear Atsuko, Thank you for taking the time to leave a review of your recent stay with us. We are pleased to hear that you found our rooms to be spacious enough for your group of four and that you found most of our hotel staff to be very nice.We pride ourselves on providing a high level of customer service and we are glad that this was reflected during your stay. We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Guest relation team.

10/10 Excellent

Shanda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is HUGE! Several restaurants to choose from and it has a gym! Staff was super friendly too! I will definitely be back. :)
Stayed 2 nights in Dec 2021
Response from Muniru on Nov 8, 2023
Dear Shanda, Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your stay with us at our hotel. Our team takes pride in providing excellent service and it's great to know that it was noticed. We are glad that you enjoyed our restaurant options and our gym facilities as well. We look forward to welcoming you back soon.Warm regards,Guest relation team.

10/10 Excellent

chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay except found bathroom small .
Stayed 8 nights in Oct 2020
Response from Muniru on Nov 8, 2023
Dear Customer, Thank you for choosing to stay with us and sharing your feedback. We are glad to hear that you had a good stay, but we apologize for any inconvenience caused by the size of the bathroom. We appreciate your comments and hope to have the opportunity to welcome you back in the future.Kind regards,Guest relation team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Osaka
I had a splendid stay at the hotel and the staff were especially nice. I got in late and left early so I didn’t notice anything wrong with the room but it did feel a little small.
Stayed 1 night in Jun 2020
Response from Muniru on Nov 8, 2023
Dear Customer, Thank you so much for staying with us and for sharing your feedback. We are delighted to hear that you had a splendid stay with us and that our staff exceeded your expectations. We apologize if the room felt a little small to you, but we hope that it did not detract from your overall experience. We appreciate your business and hope to welcome you back to our hotel in the future.Kind regards,Guest relation team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and tidy. Recommended!
Stayed 1 night in Jan 2020
Response from Muniru on Feb 19, 2020
Dear Customer, Thank you for your review and great ratings. Your feedback will be helpful to your fellow travelers. We look forward to seeing you again soon. Kind Regards,

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel location not so great.
Hotel Plaza Osaka, is a very nice hotel, with a very warm welcome on arrival. Check in was great. Hotel offers all kinds of services with different restaurants a shop on the ground floor... The location is not great for tourism, the area is a bit out of the way for the sites to visit. The area has pleanty of hotels by the hour around...
Stayed 3 nights in Dec 2019
Response from Muniru, GRM on Jan 13, 2020
Dear Tom, Thanks for sharing the excellent review with us. We're so glad that you had an exceptional experience at Hotel Plaza Osaka from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Warm Regards

8/10 Good

Ong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Plaza Osaka for vacation
Pleasant 5 day stay with unique check-in experience. Very detailed and friendly. The staff were courteous and hepful. Room was quite spacious and clean, especially liked the plasma air cleaner. Surrouding amenities to get food and stuff was more than sufficient, MOS burger, convenience stores, neighbourhood shops, even a Donki shop. However, although only 1 stop from Umeda main station, it may help if there are shuttle bus service provided.
Stayed 5 nights in Dec 2019
Response from Muniru, GRM on Jan 13, 2020
Dear Ong, Thanks for the great review! It's wonderful you enjoyed your stay at Hotel Plaza Osaka so much! We strive for excellence so we're thrilled you appreciated not only our location and friendly service, but also our rooms , amenities and the convenient of our surrounding too! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Warm Regards

8/10 Good

Naoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for family
Only about 5min walk from the closest train station which is just one stop from Osaka/Umeda. There are many restaurants and bars in the area and you see lots of drunk people late at night especially on weekends. Many convenient stores nearby. Decent space with triple beds
Stayed 4 nights in Jun 2019

8/10 Good

Beatriz

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Small rooms and beds.
Very small room with equipment they requires upgrades. Bed was too small for 2 persons. Big plus though is the (external) gym and pool that can be used for a fee; really enjoyed that.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from ゲストリレーションデスク ムニル on Jun 13, 2019
この度はプラザオーサカをご利用頂きまして誠にありがとうございます。 ご投稿いただきましてありがとうございます。 又のご利用を心よりお待ち申し上げております。

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn’t impressed at all
Booked for a double bed when arriving was told they didn’t have one . Forced to stay in twin bed room during the stay.
Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.Hope to be back next year.Staff very good.Very clean hotel.
Stayed 6 nights in Jan 2019

8/10 Good

G, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful staff, clean and comfortable room. The only negative was the wifi. It was free but wasn't able to to load the simplest websites or pages.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Hoi Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

m

Liked: Staff & service
the parking is too complicated.
Stayed 2 nights in Jan 2019

8/10 Good

S, Jacksonville, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, as with most Japanese hotels their beds are harder than other hotels. With that said I would stay here again.
Stayed 1 night in Dec 2018

8/10 Good

NG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room are clean. Very nice attitude from hotel staff. Will return to stay!!!
Stayed 6 nights in Dec 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice But Far Away
Not near the cool places in Osaka, so you will need to catch a train or bus into town.
Stayed 3 nights in Oct 2018

8/10 Good

Ge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Joso Market
The hotel is in a convienent location. room is bigger than most hotel room in Osaka. But of course the room is bit older. but still good value for money. The reception service is a bit cold, i guess it is because English is not widely used here. But you got a cute smart robot assistant by the side of the reception. Room cleaning quite good, but not sure the carpet being vacuumed each day. As I found the cramps on the floor still there after 2 days.
Stayed 1 night in Aug 2018
Response from Sujan B. Adhikari Sales/GRs Manager on Sep 19, 2018
Dear Ge, Thank you for taking the time to review your stay with us. We are pleased to hear that you find our room bigger and good value for money, and location to your liking. We always strive to improve with each and every stay of our valuable guests. We certainly will address our team regarding your experience.We hope you will give us another chance when your plans bring you back to Osaka. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Just five min short walk from train station. There are many stores (such as seven eleven, family mart..) between the hotel & train station
Stayed 4 nights in Jul 2018

4/10 Poor

Isabelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff at the reception and at the breakfast was very friendly and professional, very large choice of meals at the breakfast. Unfortunately the bathroom was not as expected was old with scratches on the tap and not very well cleaned. It is not acceptable. The bathroom needs urgently to be renovated.
Stayed 1 night in Jul 2018

10/10 Excellent

M, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Tiny bathroom. Great service from very friendly staff. Near train stations and shopping districts.
Stayed 5 nights in Jul 2018

10/10 Excellent

Derek, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet area in a very busy town.
Good location, near to stations and shopping. Only hard to find smoking areas. Had to go down all the way to the bicycle park outside to have a smoke break. Best Regards Derek Chua
Stayed 3 nights in Jul 2018

10/10 Excellent

Yolanda A. Hohenshell, Osaka, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Plaza was a relief to find!!
Loved our stay, staff is wonderful & very helpful!!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Fitness/Onsen was closed, air extraction was dirty there is a lot of love hotel around plaza

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Big space room , and quite environment
nice stay at this hotel , room is big and clean, for sure i will be back to stay in this hotel

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
There is coin laundry in the basement. I find it very useful.

6/10 Okay

Steve

Liked: Staff & service

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was close to Juso Station
It was a close walk to Juso subway station, however hotel was outdated and didn't have an airy ambience. It felt cluster because of the design.