Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston, USA

Close to KIX airport and Rinku town outlet mall

Posted Aug 3, 2014
Pros: Proximity to the KIX airport and a wider choice of dining options nearby than Hotel Nikko.
Cons: Amenities and breakfast.
Location: Near KIX airport and Rinku town premium outlets.
On our recent trip to Japan, we stayed at the Stargate hotel for one night prior to our flight. We primarily chose this hotel for its proximity to KIX and a wider choice of dining options nearby than Hotel Nikko (located at KIX). The hotel was OK but not great for the price. Our triple room was adequate but on the smaller side. Some amenities did not work well. Our reservation included breakfast, and while we were happy with the great view that the breakfast venue provided, the selection was not as broad as we expected and the food was just OK. I should clarify that this assessment is largely based on the comparison with the Kobe Portopia hotel where we stayed earlier on our trip. At Portopia, for the same amount of money we got a bigger and much nicer room, excellent breakfast with an awesome view, better amenities and onsite facilities, and had a much more pleasant experience overall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for early morning departures.

Posted Jul 29, 2014
Pros: location and bed. Great night sleep. The free shuttle to the airport was a great bonus. It only takes 10 minutes to get to the airport.
Cons: carpet needs to be cleaned or replaced. Fixtures are getting outdated.
Location: outlet mall nearby if you want to look for deals before you go home.
Had an early morning flight to catch at kansai. This was ideal location wise...i would not want to have to figure out getting to the airport from the city centre in a rush.
5 out of 5
Recommended
for Families
by A verified traveler from Scotland

Excellent view of Osaka Bay and sunrise

Posted Jul 22, 2014
Pros: Super comfortable and elegant feeling and so it was a wonderful place to recover after a long flight.
Location: We only stayed one night to recover after a long journey. (It is not really in our budget range to stay in such a nice hotel for more than one night.)
Lovely and very comfortable. Nice to have the whole family be able to stay in the same room together. We really enjoyed the comfortable facilities and woke in the early morning (jet lag) to see a big red Japanese sunrise. It was awesome!
3 out of 5
Recommended
for Everyone
by A verified traveler

Typhoon layover

Posted Jul 9, 2014
Shuttle doesn't run all day. Came in after shuttle stopped Nd the cab fare was horrible. Took train next day and perfect. Staff didn't tell bus that was an option. Payed 90 US dollars for cab, 18 US dollar for train. Close to outlet shopping which was great when out flight was cancelled.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel near Kansai Airport

Posted Jul 7, 2014
It was a great location for us to stay the last night in Japan before heading to the Airport. A huge shopping mall was 5 minute away on foot. We are planning to stay here again next time on our way back to U. S.
4 out of 5
Recommended
for Everyone
by M.Idris from Kuala lumpur

Nice hotel near by the Airport

Posted Jun 16, 2014
Pros: the staff very helpful and pleasant.
Cons: it would be nice if the swimming pool and fitness centre are available during my stay. i stay in a no smoking room but i can smell smoke in the room.
Location: Kansai Airport, Factory Outlet store, shopping mall, beach, park
I book this hotel as last day stay in Osaka due to the location closed to the Airport. very convenient. Staff is very pleasant. room size is good compare with others that i stay in town. the only drawback is the fitness centre is on maintenance.
4 out of 5
Recommended
for Families
by A verified traveler

Beautiful Hotel

Posted May 20, 2014 on Hotels.com
We enjoyed this hotel, it was beautiful, clean and the staff was wonderful. The only problem was the cab ride from the hotel, which was only about 7 min long, cost us $35 USD. That was disappointing.
3 out of 5
Recommended
for Everyone
by A verified traveler

very tall hotel

Posted May 13, 2014
Pros: the free bus to the airport
Cons: The price of drinks on the top floor bar, and the shabbiness of the room
Location: The location is very near the beach, and some shopping mall type outlets with Western shops eg GAP. I couldnt find a local bar.
Very good connection of free bus to the airport that left on the dot. Nice view from room Bar on top floor extremely expensive, 1200yen for half a lager. No volume was stated in the menu. I complained, they said I was paying for the view. The view was the same as in my room on the 35th floor. I wasnt happy. Room a bit faded, otherwise good. Ears popped 4 times on lift up to the top floor (54th I think).
4 out of 5
Recommended
for Families
by C.Fox from Boston

Great area surrounding hotel

Posted May 13, 2014 on Hotels.com
This is a nice hotel, clean, maintained well and next to a great shopping area. The staff was very pleasant. The only problem we had with this hotel is we had very minimal control over our air conditioners, we booked two rooms and had the same problem in both rooms. We were all uncomfortable the entire night. Rates were very fair and the restaurant we went to within the hotel was excellent.
4 out of 5
Recommended
by Croydon13 from UK

fantastic view

Posted May 11, 2014 on Hotels.com
very nice room for the money, quite spacious by Japanese standards. room on the 44th floor had the most amazing view of the bridge to the airport. All in all, pretty good. The only let down was the restaurants: although the info in the room says it closes at 9pm, last orders must be placed by 8.30pm; I got there at 8.45 and was not served, after a long journey I was really not impressed. Hotel is very handy for airport (includes free shuttle service) but there isn't a lot around it.