Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great hotel in excellent location in Osaka

Posted Jul 21, 2014
Pros: Location
Location: Walking distance to malls and the commercial districts of Shinseibashi (shopping) and Dotombori (food). This is an ideal location for a short stay.
The hotel is very nice and the location was excellent - above the Nankai Namba train station. Was unsure about the hotel being at the station initially based on home (Australian) standards however in Japan this is actually a bonus. There is no issue with noise from the station (you don;t even realise it when in the hotel) while shops and top-end department stores are in same complex and the location of this hotel is walking distance to Dotombori (food) and Shineiibashi (shopping). Room facilities are very well presented. We were only there for 2 nights so did not use other hotel facilities much but the lobby and staff were polite and helpful. Would certainly stay there again. It is on the expansive side but most reviews say Osaka is expansive for hotel rooms in general.
Comment from Hotel Management
Jul 26, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Warmest greetings from Swissôtel Nankai! Thank you very much for choosing to stay at our hotel and we greatly appreciate your positive highlights. We are pleased to learn that you had a very pleasant staying experience and that we have exceeded your expectations in various areas. For us, guests' comfort at our hotel is very important. Therefore we will continuously strive for further enhancement in guests' satisfaction. We sincerely look forward to serving you again, here in Osaka.
Comment from Hotel Management
Jul 26, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Warmest greetings from Swissôtel Nankai! Thank you very much for choosing to stay at our hotel and we greatly appreciate your positive highlights. Creating a pleasurable experience for each and every one of our guests is our steadfast commitment and we are glad to see we could met your expectations. We will continuously strive for further enhancement in guests' satisfaction and we sincerely look forward to serving you again, here in Osaka.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Comfort in the City

Posted Jul 16, 2014
Pros: comfort and convenience
This hotel is located in one of the liveliest districts in Osaka. It’s convenient to shopping, sightseeing, and business. The facility is extremely well kept, with well appointed and relatively spacious rooms. The gym, which comes with a standard Swiss Advantage package, is big and well-equipped. This is one of my two favorite hotels in the city.
Comment from Hotel Management
Jul 22, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Greetings from the land of the rising sun and thank you very much for your kind comments making Swissôtel Nankai your favorite hotel to stay. We appreciate your feedback very much and we are glad that you liked our rooms and fitness facilities. We are looking forward to welcome you back to Swissôtel Nankai whenever you have the chance to visit Osaka again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

The customer service at this hotel was outstanding

Posted Jul 14, 2014
Pros: I really enjoyed the concierge desk. Very patient and helpful with finding restaurants and giving directions to anywhere I wished.
Cons: Giving bar/club suggestions and directions
Location: The location was close to the action in namba and dontoubori.
The service at this hotel was the best out of all the hotels we stayed at. Upon arriving near the front desk you are greeted and helped with your bags and the check in process. You are given hot towels to refresh with after arriving. What was really helpful at this hotel was the concierge! They gave me great restaurant recommendations and were outstanding with directions and restaurant suggestions. They have everything covered. One thing they are not allowed to give directions for is bars and clubs.
Comment from Hotel Management
Jul 16, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Thank you very much for your feedback provided about your recent stay with Swissôtel Nankai and that you made our hotel your home away from home during your stay in Osaka. Our Team Members are committed to providing thoughtful and personalized service to each and every one of our guests, and hearing comments like yours, make me proud of the hard work they put in to serve you. Your enthusiasm is a great source of motivation and I will certainly not miss to pass your comments to the entire front office team and to our concierges. We are looking forward to welcome you back to Swissôtel Nankai during your next stay in Osaka.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Great location and very friendly staff

Posted Jul 11, 2014
Inside Osaka station and near all shopping districts. You cannot find a hotel better than this one.
Comment from Hotel Management
Jul 16, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, thank you very much for staying at Swissotel Nankai during your time in Osaka and making our hotel your home away from home. We are glad to hear that you like our outstanding location as it is just next to the biggest shopping area in Osaka, Namba Station. Your positive highlight about our staff is also very much appreciated. We are looking forward to welcome you back many more times for your future travel to Osaka.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Best hotel in best location

Posted Jul 6, 2014
Pros: Location and comfort.
Cons:
Location: Subway provides trains to anywhere and always on time, great way to see the sights, just get a city map from the the information centre at the station
My sin and I stayed at Swissotel for 5 nights while we toured around Osaka. We loved its location just about at the station and not far to walk. Shops and food in the Parks centre was great. Would stay here again.We followed this by going to Tokyo for 5 nights but wishing we stayed in Osaka. Hotel breakfast was excellent and overall comfort on this hotel cannot be surpassed. Thankyou.
Comment from Hotel Management
Jul 10, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Warmest greetings from Swissôtel Nankai! Thank you very much for choosing to stay at our hotel and writing a valuable review. We are pleased to learn that you had a very pleasant staying experience. For us, guests' comfort at our hotel is very important. Therefore we will continuously strive for further enhancement in guests' satisfaction. Your positive highlight is greatly appreciated and we sincerely look forward to serving you again .
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, HI

Swissotel is the place to stay at in Osaka!

Posted Jul 4, 2014
Pros: View from our 30th floor rooms were simply amazing! The beds were also heavenly! The staff was always courteous, polite and very helpful!
Cons: Nothing that I can think of. Overall, it was excellent!
Location: Great location inside Nanba Station! Just a short walk from shops, restaurants. Super convenient. Short train rides to Osaka Aquarium, Umeda, etc.
Excellent location, great staff, breathtaking views and super comfortable rooms and beds! We had a group of 12 and reserved 4 rooms, and everyone loved the Swissotel! Would definitely stay there on our next Osaka visit! Thank you, Swissotel!
Comment from Hotel Management
Jul 7, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Thank you very much for your feedback and the review on this site. We are very pleased to hear that you had a great stay and that you enjoyed our Hotel and the service delivered by our Team Members. We will certainly keep up our good work and convey your comments to them. As you also indicated, the view from our rooms are indeed breathtaking especially during the night when you can see the millions of lights emitted by Osaka. Thank you very much for your patronage and that you made Swissotel Nankai your Home away from Home during your stay in Osaka.
5 out of 5
Recommended
for Everyone
by Julie from Melbourne

Very good hotel close to great shopping area

Posted Jun 30, 2014
Pros: On check out we were escorted with luggage to Namba station underneath the hotel, and assisted with buying tickets to Osaka Airport for the 40min trip
Cons: Very happy with everything, though was unable to use Skybar for a farewell drink at lunchtime on day of departure. Must be reserved for meals only.
Location: Very impressed with large collection of shops underneath the hotel in arcades and short walk to river area with lots of entertainment and restaurants
Enjoyed the location near department stores and Doguyasuji where you can buy many kitchen utensils and homewares all in one covered street.
Comment from Hotel Management
Jul 2, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, thank you very much for staying at Swissôtel Nankai during your time in Osaka. The convenient location of our property allows our guests the opportunity to fully explore the Dotomburi area and take advantage of all the wonderful dining, shopping and others attractions that make our city so great. We’re especially glad to read that you enjoyed your shopping at the very local area Sennichimae Doguyasuji street. We welcome you to return in the near future.
5 out of 5
Recommended
for Everyone
by Mag

Right above Takashimaya, right across dontonbori!

Posted Jun 23, 2014
Great shopping spree to nearby dontonbori and shinsaibashi !
Comment from Hotel Management
Jun 26, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Thank you very much for choosing to stay at Swissôtel Nankai Osaka this time. The convenient location of our property allows our guests to fully explore the Dotomburi area and we are glad that you could take advantage of all the wonderful dining, shopping and others attractions that make our city so great. We will continuously strive for guests’ satisfaction through the enhancements of both facilities and services. We sincerely look forward to welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jun 14, 2014
Pros: Location
Treated well, upgrade to business suite. Comfortable room.
Comment from Hotel Management
Jun 17, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Thank you very much for your feedback and the review on this site. We are very pleased to hear that our colleagues extended warm services with Passion for Perfection. We will certainly keep up our good work and convey your comments to our teams. Glad to read that you were also able to take advantage of our wonderful location and our business suite room. We hope that you will stay with Swissôtel Nankai again during your next trip to Japan.
5 out of 5
Recommended
for Families
by Isaac from KL

Nice location for shopping and sight seeing.

Posted Jun 13, 2014
Pros: Strategic location, staffs speak fluent English, very polite & helpful. Room is clean, spacious and well maintained. Nice city view at night.
Cons: Limited free TV channel. Would be better to provide ESPN or FOX sports channel and HBO, FOX movie channel.
Location: During our stay, we just hang around Shinsaibashi, Dotombori and Namba area. Plenty of good food, just ask the hotel staff to recommend.
The hotel is located right above Namba train station and subway station. Direct train from Kansai airport to Namba station without having to switch train. There are plenty of departmental store next to Namba train station such as Takashimaya, Namba City, Carnival Mall, Namba Park, Nipponbashi Den Den Town or Denki no machi (electrical goods). Dotombori and Shinsaibashi are just 10~15 minutes walk from the hotel. During our stay, we travel to Umeda using subway and it's just a few station away from Namba. Traveling to Nara and Kyoto also very convenient as Namba is one of the main station. Highly recommended for family traveling with young kids. We were staying in the Swiss Advantage Room with 2 single bed. Room is spacious enough to accommodate 2 adults and 2 children (8 & 10 yr old).
Comment from Hotel Management
Jun 17, 2014 by C Schaufelbuehl GM, Hotel Management
Dear Guest, Thank you very much for your review on this site. We are very pleased to hear that you had a great stay and that you liked our guest rooms. As you pointed out correctly, the Hotel has a fantastic Location directly on top of the Namba Train and Subway Station and makes it the perfect home base to visit all the fantastic cultural places around Osaka like Kyoto, Nara, Koyasan, Hiroshima and many more. Some of them can be reached less than an hour and therefore why to change the hotel every night? We are looking forward welcome you back to Swissôtel Nankai Osaka.