Ratings based on 1,475 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

F&E in Osaka

Posted May 17, 2015
Pros: Easy access to and from to airport and other cities.
Cons: Wi-fi service in the room should be informed or displayed clearly, not aware password is required from reception?
Location: Good location for shopping, eating and sight seeing.
We enjoyed the stay in this hotel, close to shopping arcade and restaurants.
Comment from Hotel Management
May 18, 2015 by C.Schaufelbuehl GM, Hotel Management
Dear lai doreen, Greetings from Swissotel Nankai! We appreciate your positive highlights very much and we are pleased to learn that you enjoyed your stay. On the other hand, we feel sorry if you experienced any inconvenience upon the usage of our internet service and we will make sure to reinforce the explanations upon our guest arrival. You can log-in by using your last name and room number. Thank you very much and we look forward welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 한국, Korea

호텔 위치, 객실 컨디션 모두 만족입니다.

Posted May 9, 2015
난바난카이역에 위치해 있어서 정말 좋습니다. 1박2일의 짧은 일정이라 조식은 선택하지 않아서 조식 컨디션은 잘 모르겠지만 객실컨디션은 좋습니다. 침구도 편안했구요. 고층에서 보는 오사카의 야경은 훌륭했구요. 다음에도 오사카로 여행을 간다면 저는 이곳을 선택할것입니다.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Osaka

素敵なホテル

Posted May 8, 2015
Pros: エグゼクティブラウンジ、眺望
Cons: 室内の浴槽と洗面所の仕切りのガラス窓のレールにカビがかなりはえていました。掃除の際に少しこすればとれるような程度のものでしたので、きちんと清掃しておいていただきたかったです。
32階のエグゼクティブフロアに宿泊しました。梅田方面の眺望が抜群で気持ちよく過ごすことができました。また、ジャパニーズスタイルのお部屋で床が畳でしたので、室内ではスリッパ不要、裸足で過ごすことができました。特に2歳の子供と一緒でしたのでこの点は助かりました。唯一、室内浴槽と洗面所とを仕切るガラス窓のレールにカビが生えていたのが残念でした。少し掃除をすればとれる程度のものでしたので、この部分については改善していただきたいです。室内のその他の清掃、接客やラウンジ等、その他の部分については素晴らしかったです。
Comment from Hotel Management
May 18, 2015 by C Schaufelbuehl GM, Hotel Management
先日はスイスホテル南海大阪にご宿泊いただき、誠にありがとうございました。この度は客室の清掃が行き届いておらず、ご不快な思いをおかけいたしましたこと、心よりお詫び申し上げます。この様なことがございませんよう、客室担当責任者を厳しく指導いたしました旨、ここにご報告申し上げます。一方で従業員の対応に好感を持たれ、お子様と快適にお過ごしいただけたことを知り、幸甚に存じます。これからもお客様にお喜びいただけるホテルを目指し、鋭意努力を重ねて参りますので、今後ともスイスホテル南海大阪をお引き立てくださいますよう、宜しくお願い申し上げます。お客様の次回の「お帰り」を心よりお待ち致しております。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 한국

교통이 편리합니다 주변에 걸어서 갈만한 곳이 많았습니다

Posted May 6, 2015
직원들이 친절하고 영어도 잘합니다 관광지에 대한 교통 안내 매뉴얼이 자세하고 도움이 컷습니다 다만 방에 먼지가 좀 있네요 그외에 훌륭합니다
4 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted May 4, 2015
Pros: very convenient location
location is good, staff are friendly and helpful. They offer a list of different types of pillow for you to choose from, so you can borrow the one which's most suitable for you. I think it's in fact a very good idea.
Comment from Hotel Management
May 6, 2015 by C.Schaufelbuehl GM, Hotel Management
Dear Guest, Thank you very much for sharing your feedback following your recent stay with Swissotel Nankai Osaka. We hear every day how much our guests love our pillow selection. We spared no expense on these, after all, it is where our guests spend most of their time while staying with us and we sincerely appreciate your highlight. We look forward welcoming you back, hopefully in a not too distant future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MALAYSIA

Excellence location

Posted Apr 26, 2015
Pros: The hotel room clean and comfortable
Location: Very near to food and shopping centre, good location and convenient to move around.
2nd time staying this hotel, convenient to move around especially to airport with the helpful staff sending the luggage to the train station. .
Comment from Hotel Management
May 1, 2015 by C.Schaufelbuehl GM, Hotel Management
Dear KOH, Warmest greetings from Swissotel Nankai Osaka and thank you once again for staying with us. Your positive highlights about our hotel and our luggage assistance are a wonderful encouragement for our teams as it is so much appreciated when our earnest efforts to please each and every guest are recognized. We look forward very much to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location

Posted Apr 20, 2015
Pros: location room condition
the hotel is right above the Nankai station, take only less than 1 minute to get in the hotel elevator from the station concourse. staff is very friendly and good at English. love the espresso coffee machine and the comfy bed.
Comment from Hotel Management
Apr 23, 2015 by C.Schaufelbuehl GM, Hotel Management
Dear Gladys, Thank you very much for these positive words following your recent stay with Swissotel Nankai Osaka! We are thrilled to learn how much you enjoyed our guest room and our service. Your enthusiasm is a great motivator for the entire team and we are looking forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manila

Great hotel for every type of traveler

Posted Apr 18, 2015
Pros: Staff service and friendliness
Cons: Rooms can use more lights
Location: Lots of shopping and variety of restaurants nearby
Hotel is in a great location. The hotel is connected to the Namba station. The Namba trainstation is one ride from the airport and it can bring you to Nara, Kyoto without changing trains. There are many shopping stores and restaurants within 5-10mins walk. But the most positive aspect of the hotel are the staff. They are very polite and will do everything to help the guests. If we go back to Osaka, we will stay in this hotel again.
Comment from Hotel Management
Apr 20, 2015 by C.Schaufelbuehl GM, Hotel Management
Dear Dennis, Thank you very much for choosing Swissotel Nankai Osaka. As you pointed out, our location makes our hotel the perfect home base to visit the fantastic cultural places around Osaka like Nara or Kyoto. Your positive highlights towards our team members are also very much appreciated and will be a great source of motivation for them. We look forward serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff makes the hotel

Posted Apr 16, 2015
Check in and out was a breeze Attentive friendly staff
Comment from Hotel Management
Apr 20, 2015 by C.Schaufelbuehl GM, Hotel Management
Dear Guest, Warmest greetings from Swissotel Nankai Osaka and thank you very much for your feedback! It is truly rewarding when a guest recognizes our team member’s efforts to provide excellent service and we will make sure to share your highlights to them. We look forward to the pleasure of welcoming you back with us again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom yamaguchi

駅中で天候が悪くても安心して過ごせました

Posted Apr 13, 2015
Cons: 地下街での案内が分かりにくく不安になった
難波の駅中で大変便利に利用させてもらいました. ただ、地下鉄からの案内が見つけにくく不安になりました
Comment from Hotel Management
May 18, 2015 by C Schaufelbuehl GM, Hotel Management
過日お泊まりいただきました際には、ホテルまでの案内が行き届きませず、ご不便をおかけいたしましたこと、お詫び申し上げます。お客様のご意見を受け、分かりやすい案内に努めて参る次第でございます。これからもお客様のご期待に添えるホテルを目指し、鋭意努力を重ねてまいりますので、今後ともスイスホテル南海大阪をお引き立てくださいますよう、よろしくお願い申し上げます。お客様の「お帰り」を心よりお待ちいたしております。