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Reviews of The Westin Osaka

4.5 out of 5
The Westin Osaka
1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka-fu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Well maintained property that you can tell was once quite luxurious and grand. Thanks to the age of the hotel, the rooms were very spacious for Japan and allowed my family to spread out somewhat. Too bad the on site restaurants were only operating with limited hours.
Stayed 3 nights in Apr 2024

10/10 Excellent

Renu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except that the hotel’s queen size beds are not actually queen size. I would suggest checking the size of the bed. Some rooms have full size and some have queen size. But they don’t seem to have any queen size beds in their rooms. We were traveling with two kids so thought we can manage with two queens but that was not the case. We ended up spending more money and moving into another room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dikran, Woodland Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff and area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the Westin Osaka was lovely to interact with. I appreciated their attention to detail and friendliness. I would stay here again when I visit Osaka.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
V nice
Stayed 1 night in Mar 2024

10/10 Excellent

Rian, HONOLULU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and staff. Would definitely visit again.
Stayed 4 nights in Mar 2024

10/10 Excellent

ORIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and property were excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Hector

Traveled with family
Liked: Staff & service, property conditions & facilities
Close to the Osaka train Station and shops
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Only disappointment on facilities was no one under 17 could use the pool.
Stayed 7 nights in Jan 2024

10/10 Excellent

Noam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Van, Temple City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was under construction so at night there was a lot of noises like water dripping and shifting in the walls. Also the room was not as neat as I would have expected such as hair in the drawer and bed sheets not tucked in
Stayed 4 nights in Nov 2023

8/10 Good

Vitali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well preserved building, with nice lobby. Not busy, there is always an elevator available. A little but beautiful garden on site. Large rooms with good view, clean windows. There was a confusion about restaurants hours. The guide in the room says restaurants work till 10PM, but they are actually closed at 8PM.
Stayed 4 nights in Dec 2023

8/10 Good

Tatsuya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good hotel,But location is not convenient.
Stayed 2 nights in Dec 2023

10/10 Excellent

Man, Bellevue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall: I would stay at the Westin again with my family. Room: Spacious for Japanese standards and very nice. Staff: They were on top of it, and were great from the intial booking to check out process. Food: Food at the hotel is a bit pricy, but there are lots of local options nearby in walking distance Walkability: It is a bit of a walk from the nearby subway station which makes it less convenient so it's best to know your taxi stand locations nearby in case you get tired.

10/10 Excellent

Herr-Ling

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Value for money
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff. Pretty good breakfast. Great location.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jinny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Qiuhui

Stayed 6 nights in Dec 2023

10/10 Excellent

Suresh Kumar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Wei Loon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and good location to Osaka station
Stayed 3 nights in Dec 2023

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and had a nice view. Very quiet and everything went great, thanks!
Stayed 1 night in Nov 2023

10/10 Excellent

alison a

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wayer pressure and room size was great. Good restaurants in house.
Stayed 4 nights in Nov 2023

8/10 Good

Forrest

Stayed 2 nights in Nov 2023

8/10 Good

Desmond, Monterey Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel with walking distance to plenty shopping area.
Stayed 4 nights in Nov 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Jason Reid

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Breakfast was a bit below standards. Bathrooms are nice for a hotel of this vintage.
Stayed 2 nights in Oct 2023

10/10 Excellent

Toby, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smart, if slightly, aging property. Our room was immaculate, large, comfortable with a great view and excellent bedding and bathroom. The gym was disappointing, small and not very well-equipped, but it was about to be renovated. Service was sweet and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence at its best
Amazing. Everything was perfect, the staff, the huge room, amazing king bed, the lounge, location, best breakfast we’ve had in Japan. Highly recommend to anyone. Worth every cent
View from floor 29
View from our room
Stayed 2 nights in Oct 2023

10/10 Excellent

Tamiya

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed my stay at the Westin. The staff went above and beyond to make us feel welcomed. We didnt have time to use the amenities, other than the shuttle bus to the train station. Our room was clean and spacious. I would definitely recommend staying here to avoid some of the crowds but its within a short distance to the train station to go explore the night life.
Stayed 3 nights in Sep 2023

6/10 Okay

Megan

Liked: Cleanliness
Needs a major upgrade. Was clean but very very outdated. A little noisy during the day. But the staff was very nice. Honestly glad we only booked 1 night.
Stayed 1 night in Sep 2023

10/10 Excellent

rajdeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and central location. Very friendly and helpful staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Adelina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Emily, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly Property was clean
Stayed 5 nights in Aug 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant property. Very clean. The staff were very polite and helpful. Prime location in walking distance to attractions and shopping. A very good place to stay again in the future on business or leisure trips. Highly recommended
Stayed 1 night in Aug 2023

2/10 Terrible

Daisuke

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from the nearest station, less shuttle buses, NOT smooth check-in & inflexible response to our request..
Stayed 2 nights in Aug 2023

8/10 Good

Magdeline

Traveled with family
shuttle service to end around 7.30pm
Stayed 6 nights in Jul 2023

8/10 Good

Tatsuya

Stayed 2 nights in Jul 2023

10/10 Excellent

Holly, Boston

Stayed 1 night in Jul 2023

10/10 Excellent

Nelly Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and always helpful. The breakfast was good. The room was clean and spacious. Overall a good experience and would recommend to others and book again.
Stayed 2 nights in Jul 2023

2/10 Terrible

ROGER, Andover

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, friendly staff who speak good English. Speedy delivery of any extra items required during our stay such as ironing board, scissors etc.
Stayed 7 nights in Jul 2023

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Osaka.
The Westin Osaka offers great value for money. Enjoyed a 3 night stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Liezle, La Canada

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, loved the breakfast buffet
Stayed 3 nights in Jul 2023

6/10 Okay

Carissa

Traveled with family and small children
Liked: Staff & service
Great staff but very dated accommodations. The rooms need to be upgraded. Breakfast was great with local and western food options.
Stayed 4 nights in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Jul 2023

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
An affordable luxury hotel!
Stayed 2 nights in Jun 2023

10/10 Excellent

Gerard Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from hotel staff
Stayed 3 nights in Jul 2023

10/10 Excellent

anca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

6/10 Okay

Jyunichi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Do not advertise yourself as family friendly and then keep under 18 out of the pool. That is not okay and deceptive. We were not the only family that was disappointed.
Stayed 1 night in Jun 2023

10/10 Excellent

kuber

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel centrally located . Rooms and bathrooms are spacious for Japanese standards . Only downside Concierge desk had no clue as to activities and dining options .
Stayed 3 nights in Jun 2023