Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wichita ks

Posted Dec 6, 2014
Our dentist is in Osceola and we stay at this hotel when ever we are up here
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Lake of the Ozarks, Mo

Not a Deluxe

Posted Nov 2, 2014
Pros: Normally I enjoy my stay so I will try again
Cons: Receiving the room you ordered and the carpet shampooed or replaced
Location: its a casino
I wanted a deluxe room but didn't have a refrigerator or microwave the food I got to go was cold and no way to heat it. Carpet needed shampooing.
3 out of 5
Recommended
by A verified traveler

We won't stay here again!

Posted Oct 26, 2014 on Hotels.com
We ended up paying $20 more a night than other guests thanks to Hotels.com and missing out on a $20 food voucher, etc. That was our bad; it won't happen again. We had requested a "handicapped" room for the ease of showering for my husband. This "handicapped" room ended up being at least two blocks from the casino. Doesn't make any sense does it? You'd think the "handicapped" rooms would be the most accessible to the casino since that's usually the reason people stay here. Also, there was NO room to put anything in the bathroom. There was no counter space for toiletries or anything. Even the Kleenex wasn't in the bathroom. The lighting in the room was very poor as well. It turned out to be nothing special and we were disappointed as we had seen the previous ratings.
5 out of 5
Recommended
for Families
by A verified traveler

Excellant

Posted Oct 19, 2014 on Hotels.com
Room was very clean and comfortable. Will definately stay there again.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 11, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveler

Nice room, lots of space in the executive suite.

Posted Oct 8, 2014
Pros: Casino has a large variety of games.
Cons: Better quality of sheets.
Location: Gamble! Not much else in the town.
Buffet food is OK nothing special. Wait staff was very good.
5 out of 5
Recommended
by Andyfrom Iowa

Posted Oct 2, 2014 on Hotels.com
Very nice place to stay.
5 out of 5
Recommended
by Emily

This traveler left a rating score only Posted Sep 8, 2014 on Hotels.com
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Sep 2, 2014 on Hotels.com
4 out of 5
Recommended
for Overnight Stay Before Destination
by salfrom Arkansas

Lake view room

Posted Aug 29, 2014 on Hotels.com
This was a planned overnight stay on our way to a family event in Minnesota. It's easy on/off I-35, south of Des Moines about an hour. We had excellent service from front desk staff: our non-smoking room smelled smokey; we couldn't change rooms as the hotel was sold out that night, but the staff brought in an air purifier of some sort while we left the room for about an hour. It seemed to make a difference. We were surprised to see a large lake from our room on the "back" side of the hotel......very pleasant, as front of the house faces the parking lot. The restaurant menu and/or buffet was fine for the two meals we ate there....good variety, tasty, generous portions from menu orders.