Interior entrance
Check availability

Reviews of Hôtel Mercure Strasbourg Aeroport

4 out of 5
Hôtel Mercure Strasbourg Aeroport
Rue Du 23 Novembre, Ostwald, Bas-Rhin

Reviews

8.2

Very Good

Rating 10 - Excellent. 47 out of 131 reviews" "
Rating 8 - Good. 60 out of 131 reviews" "
Rating 6 - Okay. 16 out of 131 reviews" "
Rating 4 - Poor. 5 out of 131 reviews" "
Rating 2 - Terrible. 3 out of 131 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mr M

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent experience
Good value and excellent service. Staff managed well with my inability to converse in French. Excellent restaurant. Recommended
Stayed 2 nights in Jan 2024

6/10 Okay

miziro

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023
Response from Julie, Adjointe de direction on Aug 17, 2023
Bonjour,Un grand merci pour votre belle note! C'est une belle récompense pour nos équipes qui ont a cœur de rendre votre séjour unique et agréable.Dans l'espoir de vous accueillir lors d'un prochain passage à Strasbourg !Bien à vous,

8/10 Good

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed many times.
We've stayed many times at this hotel. Always a pleasure and comfortable.
Stayed 1 night in Nov 2022
Response from Juliette, sales manager on Apr 25, 2023
Dear Caroline,Thank you for taking the time to share your review. We hope to see you very soon!Please accept, Madam, our best regards.

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel with Tesla super chargers
Comfortable hotel on the outskirts of Strasbourg. We chose it because it is easy to get into Strasbourg either by car or public transport, and because it has Tesla chargers in the car park. Also found out the hotel has its own slow car charger which is free for guests but didn’t find out about this before we used the super chargers! Only negative to the hotel is that the restaurant was closed for dinner on Saturday night due to lack of staff. Breakfast was very good though.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect business stay
Great stay quiet hotel ideal for business trip
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Disappointed
Restaurant closed during weekend. Service is not good.
Stayed 2 nights in Aug 2020

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Stoped en route to Italy Was a comfortable hotel and would stay again
Stayed 1 night in Jul 2020

8/10 Good

Brian, Tennessee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the company I was visiting. It was easy to access and reasonably priced.
Stayed 1 night in Dec 2019

8/10 Good

Terence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & Superchargers
This was a stop off on our drive back from Italy to the UK. Location was perfect and the Tesla Superchargers were the main reason for choosing here. Staff were great. Couldn't find a lift to get us to the 1st floor, maybe we just missed it, but cases weren't too heavy for the stairs. Didn't eat there so cannot comment.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Illkirch-Graffenstaden for business. Good hotel in a good location with free car parking on site. However my ground floor room was near the main road so there was some noise. Breakfast was not great. The cereal was stale! Hotel was very clean and quite modern. Overall a very pleasant stay and will stay again for sure!!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
It's not too far from centre of you are driving. Good hotel at reasonable price.
Stayed 1 night in Sep 2018

8/10 Good

Tommy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Standard, great staff.
Very easy check-in/out. Very friendly, efficient & helpful staff with clean, comfortable rooms. No complaints from our party of 9. Would definitely recommend.
Stayed 1 night in Aug 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business ok
Comfortable. Breakfast limited.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All as it should be
Good hotel, efficient service. Nice room to sleep in. They do the basic things well, and nothing overpriced. The square pillows on the beds are slightly annoying.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location if you are travelling and need a
Easy access off the auto route free parking modern comfortable hotel nice room with all facilities excellent buffet breakfast 17euro friendly helpfully staff and English spoken

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff

6/10 Okay

Sencer

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Sad…
I stayed at Mercure Hotels before and I am sorry to say that but this one was the worst and because Christmas is coming, i payed the most... The staff was kind-helpful and room was clean but 1. pillows were so so uncomfortable, 2. AC was not running properly, 3. The water while you take shower sometimes boils, I am not exaggerating really it boils, I was about to have a burn and 4. there were no slippers in the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

René

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Passt für ein Wochenende. Es ist nicht wirklich zentral gelegen. Restaurants hat es nur wenige in der Nähe.
Stayed 2 nights in Nov 2023

10/10 Excellent

Thierry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel Au calme et personnel très aimable
Stayed 1 night in Nov 2023

2/10 Terrible

Stanislas

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Plus jamais
Restaurant qui ferme a 22h en servant le dessert a 21h50, 1/4 des plats absents, petit dejeuner 50% approvisionné Pas de szetviette de corps dans la salle de bains, douche de 1m85 de haut A eviter
Stayed 1 night in Oct 2023

8/10 Good

Isabella

Stayed 1 night in May 2023

10/10 Excellent

Guy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Julie, Adjointe de direction on Apr 18, 2023
Monsieur Reuland,Un grand merci pour votre retour suite à votre séjour parmi nous. Je suis ravie d'apprendre que votre séjour se soit bien déroulé et l'équipe et moi-même espérons vous accueillir à nouveau lors d'une prochaine étape à Strasbourg !Bien à vous,

6/10 Okay

Peder Gellert

Liked: Room comfort
Havde været rart at vide af restauranten var lukke
Velbeliggende i forhold til motorvejen men temmelig langt fra bymidten Trænger til en opdatering og personalet var ikke i top Særligt havde det været rart at vide at restauranten ikke var åben selvom hjemmesiden sagde noget andet
Stayed 1 night in Jan 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Marie Laure

Stayed 1 night in Dec 2022

8/10 Good

Yamina Zahia

Stayed 1 night in Dec 2022

10/10 Excellent

Anne Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Veronique

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Moyen
Moyen pour un Mercure, le sol de la chambre n’était pas propre. La seule porte coulissante de la salle de bain / toilettes séparé ( bizarre comme configuration) se bloquait et ne fonctionnait pas bien ! Sinon hôtel calme
Stayed 1 night in Nov 2022

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Florian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Patrice

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Mercure en baisse
Hotel avec parking. Restaurant fermé. Chambre avec une salle de bain mal conçue, avec une porte coulissante commune avec les WC, et bloquée sans technicien de maintenance disponible. Literie confortable et propre. Moquette usée. Petit déjeuner minimaliste. Un hôtel assez médiocre dans sa catégorie.
Stayed 1 night in Aug 2022

10/10 Excellent

Amélie

Stayed 1 night in Aug 2022

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities, room comfort
Le frigo ne fonctionnait pas les sols avec une multitude de taches et des traces d’infiltrations sur le mur a l’arrière de la douche
Stayed 1 night in Aug 2022

8/10 Good

ROGER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Tesla Owners
Good location chosen primarily because of Tesla Supercharger
Stayed 1 night in Jul 2022

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Christian

Stayed 1 night in Jul 2022

8/10 Good

Lars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kann man gerne wieder übernachten
Pool war leider geschlossen, weil Wasser nicht gereinigt werden kann, das war sehr schade :-( Hotel freundlich und gut nettes Personal
Stayed 2 nights in Jul 2022

4/10 Poor

Sophie

Stayed 1 night in Jun 2022

6/10 Okay

Laura

Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Aug 2021

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité/prix
Très bien situé, zone calme et silencieuse, à proximité des autoroutes. Personnel agréable et disponible. Le restaurant est excellent, limite gastronomique pour certains plats. Supercharger Tesla sur place.
Stayed 1 night in Jan 2022
Response from LA DIRECTION on Jan 8, 2022
Cher Monsieur, C'est avec un grand plaisir que nous recevons vos compliments. Satisfaire notre clientèle est notre mission première. Bien évidemment nous ne manquerons pas de partager vos impressions avec l'ensemble de notre personnel. Très cordialement

2/10 Terrible

Michelle

Stayed 1 night in Jan 2022
Response from La direction on Jan 8, 2022
Mme, nous sommes sincèrement désolés que vous n'ayez pas apprécié votre séjour. Nous sommes à votre disposition afin que vous puissiez me donner plus d'éléments afin de vous apporter une réponse et de trouver des pistes d'amélioration cordialement

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

SYLVIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé aux abords de Strasbourg
Très bien et calme avec un personnel accueillant. Petit déjeuner très complet.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021