Outdoor pool, pool umbrellas, sun loungers

Reviews of Bush Pillow Guest House

4 out of 5
Bush Pillow Guest House
Son Road 47, Otjiwarongo

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 63 reviews" "
Rating 8 - Good. 30 out of 63 reviews" "
Rating 6 - Okay. 2 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Had everything we needed for a quick stopover. Comfortable, spacious, safe and friendly. Cheers
Stayed 1 night in Apr 2019
Response from Neville on May 7, 2019
Thank you for the review. We always do our best.

8/10 Good

Michel, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The long chairs by the pool under shades were great to chill. It's very well located by walking distance to the best restaurants the town has to offer.
Stayed 2 nights in Aug 2018
Response from Neville on Sep 5, 2018
Thank you for your review. We are also trying to make the pool area even more inviting.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018
Response from Neville on May 23, 2018
Thank you for the review. We appreciate it very much

8/10 Good

Kory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Neville on Apr 3, 2018
Thank you for the great review

10/10 Excellent

Frank, Sandefjord, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis
Loved it, will be back! It has everything I need, and perfect location.
Stayed 1 night in Jan 2018
Response from Neville on Jan 9, 2018
Thank you for the review, we appreciate it very much

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on Jul 12, 2017
Thank you. We enjoyed having you with us

8/10 Good

Thomas, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable stay at this place for 1 night. Nice garden, pool area. Good breakfast.
Response from Neville on May 5, 2017
Thank you for the review. We do have a good and fresh breakfast and we pride ourselves in our fresh fruit salad especially

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay B&B
It was a great stay, very friendly people who go out of their way to make it comfortable and pleasant. The rooms are beautiful and very clean. The only negative is that there are people in the area who plays load music late at night which is disturbing
Response from Manager on May 5, 2017
Dear Johanna: We really do want to make our guests stay as good as possible. Our neighbours are from the Ministry of Agriculture and we have spoken to them repeatedly with regard to their music. Their argument is that it is only once a month and always at the end of the month. So they feel they are fully justified to make music and enjoy themselves once a month. We are really sorry that this was disturbing to you and exactly when you were visiting. Please accept our apology.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stopover

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
1 night and no more !
only for 1 night...and no more ! general skills, and even welcome were very disappointing... we were upset !

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrive at 11:30 pmafter 3 hrs drive from airport nobody open the door. The hotel was close I have to go together another room in other hotel near by
Response from Neville on Jul 19, 2016
This is really very strange. As we are open 24 houirs per day. Did you ring the bell at the gate? It certainly does not seem so as you don't mention it. Did you try and call the number on your reservation sheet? It also seems you have not done this. We actually think that this is probably a bogus review as it seems so contradictory to what one would expect to hear - such as he rang the bell but no answer, he rang the number but no one responded. This does not feel right or sound right!

10/10 Excellent

Jeaneth, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed
It was a quick check in..friendly people and helpful..the room was very spacious and relaxing
Response from Manager on Jul 19, 2016
Thank you for staying with us. We also offer great trips through town and this normally enhances the experience of your stay at Bush Pillow. Do remember for next time.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service, hotel didn't honour booking
The hotel didn't honour the booking. We called ahead before booking on the site to ensure that the room would be available, but when we arrived 1 hour later they had given the room to another guest. We were understandably a little annoyed, but the owner was super rude over the phone. When I tried to explain that we had made a non-refundable booking on hotels.com, and that we called beforehand and were told the room was available, he told me to "be quiet, I'm trying to be nice about this." When I later requested a refund through hotels.com, the owner told hotels.com that they had already refunded us by paying for another room in another hotel, which was not true. They had offered to do that, but only if we could wait around for hours for them to arrive from somewhere else in Namibia. So we found another hotel on our own and contacted hotels.com for a refund. When I called to ask the owner to clarify the situation with hotels.com, I was interrupted and hung up on. Then he forced me to listen to a lengthy explanation about how his booking system works. Very very poor customer service. It's a shame because we would have liked to have had a good experience, the hotel facilities seemed nice.
Response from Manager on Jul 19, 2016
It always amazes me how one will twist and turn facts to suit oneself. The facts are as follows: You called our office and our lady at reception stated we had one room left. You chose not to reserve the room with her. In the mean time another guest called me and reserved the room with me. You now went online and booked with Expedia which was not yet updated because I was not yet back in office to do the electronic reservation procedure You now arrived but found out the room had been reserved in the mean time. My receptionist called you and we offered to arrange another room for you We did not take any money as we did not process your credit card as I was not there! So we could not refund because we had not yet taken the money. Hotels.com should refund you Your problem arose because you did not do your planning properly and made no reservations in advance. So a few hours before hand you woke up and had a problem. Now you want to make your problem our problem. We are extremely sorry for your inconvenience but we did try and assist.

10/10 Excellent

Thurston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place- pool and people.
Enjoyed the fellowship with the owners and their grandchildren- such well behaved. The meals (breakfast) were excellent!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great guest house! Very clean and the bed was extremely comfortable! Definitely recommend!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place
It was quiet and the welcoming was warm. Will recommend it anytime

8/10 Good

Dave, Baldivis

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed here on our way back to Windhoek. The Guest House is located in a suburban area not far from some decent restaurant and it has secure parking. The owners were very helpful. The rooms were average but comfortable and the breakfast in the morning was a mix of continental and cooked to order which was cooked perfectly.
Dear Dave: Thank you for the very helpful feedback. Our breakfast is an enjoyable one as it is made to order as you have stated. The same applies to our dinners. We also do guided tours of the town and this is a two hour informative meander through town that does add value to one's stay. Do remember to reserve this on a next holiday.

10/10 Excellent

A. M. Müller, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical, nice and firendly
Spacey and stilish rooms, nice garden and solid breakfast. Very practically organized guest house and service-minded management.
Dear A. M. Muller We are so glad you noticed our service mindedness. We really do try and provide a good and acceptable service to all our guests. We also offer some excellent advice and service with regard to trip planning free of charge to any of our guests.

6/10 Okay

FM

Disliked: Staff & service
good stop over
An okey place to break up the drive in between destinations, it has all the basics and the couple running the place is very friendly but it's basic.
Response from Manager on Oct 3, 2015
Thank you for the comments. We always appreciate constructive reviews. Our offer is a basic offer, but Namibia does as yet not have a grading system for guesthouses and B&B's. This makes it extremely difficult to judge what to change and add and it also is a major factor when one needs to price your product. So for the time being we try and offer a pretty good basic product at a very good price where the value for money ratio needs to be good. We believe that we succeed in this at present. As soon as we have a grading system that we can utilise to make sure that our guests understand what they are paying for, we will make some changes.

8/10 Good

Sumit Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm and cosy place
We were on a trip from Windhoek to Etosha and this place was our 1 night stop over. i felt relaxed in this lovely guest house.
Response from Manager on Oct 3, 2015
Thank you so much for your good comments. We are extremely happy that you felt relaxed and comfortable. Security and comfort is indeed important to us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフは親切。ウィントフークから3〜4時間。朝食はプラス100ランドで追加可能。美味しい。周りは静か。そして安い。綺麗。言う事無しの宿だと思う。オススメします。
Stayed 1 night in Mar 2020
Response from Neville on Apr 22, 2020
Thank you for the review of our property. We are extremely happy you enjoyed our yummy breakfast. We would be delighted to host you again. By the way we are offering great specials for post COvid-19 stays if you make your reservation now.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Neville on Feb 20, 2020
Thank you for your great review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonne étape sur la route de Etosha. Accueil agréable
Stayed 1 night in Oct 2019
Response from Neville on Oct 9, 2019
Thank you for the review.. We are happy to hear you enjoyed your stay

8/10 Good

Cécile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Neville on Jul 20, 2019
Thank you for the great report. Glad you enjoyed your stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Neville on Jan 11, 2019
Thank you your great review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy place with a personal touch to each room and interesting artwork on the wall
Stayed 1 night in Dec 2018
Response from Neville on Jan 8, 2019
Thank you very much for your great review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr freundliches Personal.
Stayed 1 night in Jul 2018
Response from Neville on Sep 5, 2018
Thank you for your kind review. Our staff really try their best and we appreciate if it is noticed

2/10 Terrible

Verified traveler

Disliked: Staff & service
Gebuchtes Zimmer nicht verfügbar
Trotz vorab bezahlter Buchung war das gebuchte Zimmer nicht verfügbar, vielmehr wir waren gar nicht auf dem Schirm der Lodge. Die jungen Damen waren überaus unfreundlich und nicht bereit auch nur auf einen Wunsch einzugehen. Empfehlungen konnten sie ebenfalls keine aussprechen. Das Frühstück lies absolut zu wünschen übrig.
Stayed 1 night in Feb 2018
Response from Neville on Mar 27, 2018
Thank you for your review. We take all of them serious and we checked with the young lady in question what the situation was. It seems that your booking was made in one name and you signed in with another name. This did confuse her as she did not see the name you booked in with. We apologise for this. We have now included some training to ask if the booking was not perhaps made under a different name than the one used to sign in. We trust this will not happen again. As to breakfast - I am not sure - but breakfast is not included in our rates. Our rates are room only. So my young lady gave you a complimentary breakfast which you may know of or maybe you just did not understand that she was actually being kind and courteous. But it is understandable if the African culture is a little different from the German culture. We trust this will not happen again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Gut
Abendbuffet wunderbar
Stayed 1 night in Nov 2017
Response from Neville on Jan 7, 2018
Thank you for your review. We appreciate that you enjoyed our meals

4/10 Poor

Bernd, Black Forest, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything something down and worn out. Many things should be renovated here. Reception hectic and not professional. Environment quite unsafe and not nice.
Stayed 1 night in Sep 2017
Response from Neville on Oct 11, 2017
Dear Bernd: Perhaps you were thinking of some other place. Our photos on the web is really up to date and our rooms are spotlessly clean and neat. Our environment is extremely well looked after and safe. In fact we are the only establishment in Otjiwarongo that actually do have an Eco Award rating. So I have to accept that you must have your memories mixed up.

8/10 Good

Thomas, Ratingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Unterkunft
Eine sehr schöne Unterkunft. Tolles Zimmer und ein netter kleiner Pool.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Preis-Leistungs-Verhältnis
Tolle Unterkunft in Otjiwarongo. Einfach super!!!!

10/10 Excellent

Danilo, Frechen bei Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Unterkunft mit tollen Ausflugszielen
Sehr nette Pension mit tollen Gastgebern, super Frühstück und hohem Komfort.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heel vriendelijk personeel, behulpzaam. in centrum van otjiwarongo. grote supermarkt (spar) met alle nodige middelen aanwezig op loopafstand.

10/10 Excellent

Olivier , Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfaite halte a Otjiwarango
Accueil impeccable pour notre famille de 4 en route et au retour de Etosha. Neville est un hote charmant, chambres impeccables, tb rapport qualité/prix

8/10 Good

Torsten, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Unterkunft
Individuelle gestaltete und familiär geführte Pension. Wenn man durch das Tor fährt fühlt man sich direkt wohl. Der Inhaber ist sehr zuvorkommend.
Response from Neville on Jul 18, 2016
Thank you for staying with us. Do remember that you can also reserve dinner with us

8/10 Good

Karl, Elsenfeld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes Gästehaus mit guter Ausstattung.
Ein nettes Gästehaus in einer Kleinstadt gelegen, die alle Versorgungsmöglichkeiten bietet. Aufgrund seiner Lage eignet es sich vor allem zur Übernachtung auf dem Weg von Windhuk zum Etosha Nationalpark. Aber auch zum Ausflug in den nahe gelegenen Warerberg-Nationalpark.gute Ausstattung und sichere Parkmöglichkeit.Hervorzuheben sind Freundlichkeit und Hilfsbereitschaft der Besitzer. Auch ein guter Service und gute Küche wird geboten.
Response from Neville on Jul 25, 2016
Thanking you for your kind review. Do remember that we also serve great dinners

10/10 Excellent

Timo, Vaasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rauhallinen helmi aitojen takana
Vietimme täällä yön matkalla Etoshaan, jonne sai aamulla lähteä huippukätevästi hotellin sijainnin ansiosta. Paikka oli moderni, hiljainen ja siisti. Huone (#7) hyvän kokoinen, netti toimi hyvin boottauksen jälkeen ja oma kaukosäädin pihan porttiin kätevöitti syömästä tuloa. Uima-allas oli siisti ja mainio ajopäivän loppuviilennys. Oma ravintola oli meidän käynti-iltana kiinni, mutta 700m päässä olevassa hotellissa saatiin yhdet koko reissun kärki-illallisista maun puolesta.
We are glad you enjoyed your stay and our pool and that you liked our dinner recommendation. Be sure to reserve your dinner with us next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Guesthouse!
Das Guesthouse ist ideal gelegen für einen Zwischenstopp von Winhoek in den Etosha Park. Die Gastgeber waren sehr freundlich, die Zimmer schön eingerichtet und das Essen ausgezeichnet. Wir würden dieses Guesthouse jederzeit wieder buchen. Das Preis-Leistungsverhältnis ist unschlagbar, fast zu günstig für was wir bekommen haben.
Thank you for your comments. We are happy to hear that you found our price-value for money to be unbeatable. We do try and deliver well above the rate we charge.

10/10 Excellent

andrea , dreieich germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grüne Oase in Otjiwarongo
Auf dem Weg zur etosha ein bequemer Zwischenstopp. Ein süßes B&B mit schönem garten in dem viele Palmen stehen. Ein kleiner Pool läd zum abkühlen ein. Die Zimmer sind zweckmäßig mit sehr bequemen Betten. Ein herzlicher Empfang und ein kleines aber feines Frühstücks Buffet runden einen schönen Aufenthalt hier ab. Uns hat es gut gefallen und wir empfehlen auf jeden Fall das Bushpillow Guesthouse weiter !
Garten
Pool
Frühstücks Buffet
Frühstücks Raum

10/10 Excellent

Goeran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sabine, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leicht zu finden, liebevoll eingerichtet
Nach langer Fahrt durch die Hitze Namibias findet man eine Oase mit Pool, tollen Liegen und einer A/C im Zimmer vor, selbst fernsehen war prima möglich.

8/10 Good

AugustoG, Florianópolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom lugar para Pit Stop.
Bom hotel com excelente café da manhã. Estacionamento fechado e gratuito. Lugar perfeito para parada durante a viagem Windhoek -> Etosha National Park.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo
Solo per una notte, di passaggio. Bella camera e buon bagno. Buona la colazione e gentilissima l'accoglienza. Ottimo B&B a livello di un hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
graziosa guest house per una breve sosta
E' una graziosa costruzione bassa e recintata(con parcheggio interno) sita a Otjiwarongo, cittadina sulla strada per il Parco Etosha e piacevole tappa se si vuole interrompere in lungo viaggio di trasferimento.E' una casa di tipo familiare,con arredamento in stile africano di gusto,un patio esterno e un giardinetto con piscina-Camera grande, pulita ,con accessori nella norma,bagno semplice ma funzionale ; discreto il breakfast. Nelle vicinanze un buon ristorante "Casa forno" che consigliamo.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Kleine Pension in Otjiwarongo
Wir wurden freundlich aufgenommen. Die Pension war mit vielen unterschiedlichen Kunstwerken ausgestattet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut für eine Zwischenübernachtung vom Etosha-Park nach Windhoek!
Response from Manager on Aug 2, 2015
Thank you for the great review. We also offer dinner and this is really a superb experience - make sure to book next time.

10/10 Excellent

GEORGIOS, pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
A great lodge for an overnight stopover. Comfortable rooms with wifi access. We only stayed for a night but we enjoyed our stay.
Response from Manager on Oct 3, 2015
Dear Georgios Thank you for your meaningful comments. We are happy that you enjoyed your stay with Bush Pillow. We do also provide great dinners on prior reservation. Do remember this for next time

8/10 Good

Stalder, Luzern

Liked: Cleanliness, room comfort
Angenehme Unterkunft
Das Bush Pillow eignet sich hervorragend für Durchreisende nach Etosha. Wir fühlten uns sicher und wohl in diesem Guest House. Das Preis-Leistungsverhältnis stimmt gut.
We are extremely happy that you found the price/value ratio of our guesthouse to be good. This is what we are continuously striving for - to offer our guests good value for money paid. We are also happy that you felt secure and safe. Security and safety is always a concern to tourists and if we succeed to make you feel secure - it means you are enjoying your stay.

4/10 Poor

Gerard, Leiden

Disliked: Staff & service, property conditions & facilities, room comfort
Eigenaren moeten snel met pensioen.
Vermoeid, ongeïnteresseerd en ongastvrij. Dat is de beste typering voor de eigenaren van dit guest house. Komen we niet meer terug.
Response from manager on Aug 3, 2015
Dear Gerard We are extremely sorry you felt that way. While we strive to be of service it is a difficult line as some guests do not wish to engage with owners of guesthouses. We always allow our guests to dictate their engagement with us. I am sure you expected it differently. Please be assured that should you have approached us while at the guesthouse you would have had a different experience. While we are not able to do something for you to compensate for your experience now, we would be delighted to have you for dinner on a stopover in future. You are most welcome to stay at another establishment and still have dinner with us