Ratings based on 2,357 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 2, 2015
Stayed here for two nights, staff were friendly and the location is very good and close to the centre of town. Overall the rooms were basically clean.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Hotel was and Jazz Festival

Posted Jun 30, 2015
Pros: Access to what I needed to do in Ottawa.
Cons: Listing of food and sites close to hotel.
Location: The Arts centre, parliament, canal.
This was a great location. Arts Centre less than a block. Early morning walk to Parliament, Rideau. Good access to eating and shopping.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location, dated hotel.

Posted Jun 30, 2015
Pros: Location
Cons: Condition of the hotel in general
Hotel location is wonderful, very accessible. Parking is limited but the staff was accommodating (~15 a day). Hotel is reasonably clean, rooms are a good size but its a little dated.
2 out of 5
by A verified traveler from Dayton, OH

Average hotel - nice location

Posted Jun 28, 2015
Enjoyed the location and served our purpose well. Was a bit old in feeling and need of some updates but overall clean and a solid hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Located in downtown 3 minutes walk from parliament

Posted Jun 27, 2015
The furnishings is dated. Need for renovations. Lobby is nicer and newer though.
2 out of 5
by A verified traveler

Great Staff but ....

Posted Jun 25, 2015
Pros: Location and staff
Cons: guest room need to be refreshed.
Location: great location to everything in the downtown. If location is want is most important to you - this hotel will be great.
The location and staff - fantastic! However - I found the guest rooms to be very much in need of a facelift (painting/carpet,mattress, furniture, etc.) This is likely one of the last hotels in Ontario that was a smoking hotel and because it has not changed the fabrics of the interior the smell still exist. I stayed at the hotel two night - upon arriving in my room when I opened the door it had been sprayed to obviously cover a smell. I was out of my room for about 10 hours on the second day and upon returning the smell of stale smoke was overwhelming. So much so - I asked to be moved to another room (that said the front desk staff were great in accommodating me). I didn't find the first room I stayed had been cleaned very well. The second room was brighter but still very dated interior but cleaner.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Ancaster ON

Pleasant hotel close to downtown amenities

Posted Jun 25, 2015
Pros: Location, cleanliness
Cons: No onsite food, dining
Location: Well located
Small but clean and well appointed room, well located within walking distance of Parliament Hill, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

good value

Posted Jun 24, 2015
Pros:
Location: let me tell you instead what there isn't nearby... after 19:00 or so in the evening, there are no stores or groceries or convenience stores open.
friendly staff and quick efficient check in convenient location to the hill, byward market, shopping mall wifi was quite fast when connected but some corners of the room had weak signal the bathrooms should be redone elevators are fine, but there are only two. if it is busy in the lobby you might have to wait a while
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2015
good location. needed a bathroom fan, poor bathtub drainage. musky smelling in room. poor view. staff friendly and helpful.
2 out of 5
by A verified traveler

Never again

Posted Jun 22, 2015
Booked a room with a balcony. Arrived and received a room the size of a closet for four people. AC was not working. Front desk gave many excuses such as it was Expedia error....no balcony rooms we're available and that all of their air conditioners we're very old. After some persistence. ..was moved to a balcony room. Condition was slightly better however with surprisingly a much newer air conditioner. Housekeeping was average and staff continued to be very cold and condescending for the balance of our stay. I was not expecting 5 star....but I was expecting what we had asked for without the Hassel. There are many other places to stay when I visit again.