Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Burlington

Pleasant hotel

Posted Aug 26, 2014
We had an enjoyable stay nice quiet location, good service clean swimming pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Close to parliament

Posted Aug 25, 2014
Nice accommodation big pool And with jacuzzi clean and beautiful hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Beijing

IT is a nice hotel.

Posted Aug 25, 2014
Ottawa is a small city. This hotel is not far from downtown and all the attractions when you have a car. The room size is very large. comfortable bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton

Beautiful room. Very comfortable beds

Posted Aug 24, 2014
Nice hotel central location. Have to pay extra for parking.
Comment from Hotel Management
Aug 26, 2014 by Michael, Hotel Management
Good day, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you found our room accommodation beautiful and comfortable. We are happy that you enjoyed your visit and we look forward to your next stay with us. Kind regards, Nathalie, Director of sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Brampton Ontario

Really Nice experience

Posted Aug 23, 2014
Pros: Location and feel. The children loved the Saline pool its the first time they've ever tried one.
Cons: more towels in the room when there are more than 4 people.
Location: Close to War Museum and Museum on History a wonderful view from our window of the river. not far to public transport.
We were welcomed and treated very nicely by all staff including restaurant & Pool staff. The front desk were very helpful in recommending where to eat, find gas station and public transport as well as arranging for a van for 5 of us to get into Ottawa. My autistic Grandson was so impressed he said "t's a High End hotel and thank you grandma for booking us in here. I would stay there again in a heart beat,
Comment from Hotel Management
Aug 26, 2014 by Michael, Hotel Management
Dear Valerie, Thank you for your recent stay with us and reviewing our property. It is delightful to know you had a really nice experience. I will share your comment with our staff as we strive to achieve complete guest satisfaction and they are directly involved in our success. We are happy that you enjoyed your visit and we look forward to your next stay with us. Kind regards, Nathalie, Director of sales
3 out of 5
by A verified traveler

Nice hotel but unhelpful staff.

Posted Aug 18, 2014
Parking tickets wouldn't work, bed and sheets, covers uncomfortable
Comment from Hotel Management
Aug 23, 2014 by Michael, Hotel Management
Good day, Thank you for taking the time to provide feedback on your stay. It is unfortunate the linens prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely Nathalie, Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint John, NB

Not bad

Posted Aug 8, 2014
The bed sheet is a little dirty. It's not bad. For this price, it's a good hotel. We lived in floor 11, nice view, but we cannot see the parliament hill from it.
Comment from Hotel Management
Aug 12, 2014 by Michael, Hotel Management
Dear Tiantian, Thank you for the taking the time to review our property after your stay. We are happy you enjoyed your stay. I am sorry however to read about the sheets and this is a concern that we will share with our department. Although you could not see Parliament Hill, it's just 2.5 km away, I hope you were able to visit it! Thank you for your comments and we look forward to greeting you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brampton, Ontario

Close but far enough

Posted Aug 5, 2014
Pros: We enjoyed the salt water swimming pool.
Cons: It will nice if parking and breakfast are included.
Location: The hotel is close enough to downtown Ottawa but is far enough to get away from the busy traffic.
We had a reasonable well stay at this hotel. As a first time visitor, we find the setting of the waterfall very pleasing but the receptionists not very welcoming. We were not giving directions where the elevators were and how to get to the parking lot. We liked the room size and the king size bed was comfortable.
Comment from Hotel Management
Aug 8, 2014 by Michael, Hotel Management
Dear K, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you appreciated our location and our rooms. I am sorry though for your disappointment from our front desk receptionnists. We appreciate your feedback as we strive to achieve complete guest satisfaction. We hope we get the chance to host you again soon. Regards, Nathalie, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, Qc

Nice hotel

Posted Aug 2, 2014
Nice hotel with underground parking. Near a lot of stuff that are in walking distance. Nice microbrewerie nearby (brasseur du temps). Bed could be a little less firm but still had a nice stay. Was my second time there.
Comment from Hotel Management
Aug 5, 2014 by Michael, Hotel Management
Dear Moe, Thank you for taking the time to review our property after your recent stay. We are very happy to read you enjoyed our city and the nearby activities. We appreciate your comments and your business. We look forward to greeting you on your next visit to the Gatineau-Ottawa regions. Kind regards, Nathalie, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 30, 2014
Pros: as above
Cons: nothing really
Location: I found local bars had outside menus in French only, I should learn to speak it. I definitely would like to be closer to downtown Ottawa next time
Clean, comfortable, reasonably priced. Only having 2 cups for 5 people was strange though. Swimming pool area very good and clean also.
Comment from Hotel Management
Aug 5, 2014 by Michael, Hotel Management
Good day, Thank you for taking the time to review our property after your stay. I am happy you enjoyed our facilities with your family. We appreciate your comments as we strive to achieve complete guest satisfaction. We hope to welcome you on your next visit to Gatineau-Ottawa. Nathalie, Director of Sales.