Ratings based on 599 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice Hotel close to Parliament

Posted Jan 26, 2015
Location: Very close to Parliament Hill and the Rideau Canal. If you go in the winter time, bring your skates to skate the Canal! Also a short drive to Gatineau
The hotel staff were great and the hotel and rooms were very clean. I had previously stayed at Delta in the past in Ottawa and I remember the rooms and washrooms being much larger in size. This new location seems to have smaller rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Thunder Bay, Ontario, Canada

Amazing.

Posted Jan 20, 2015
Pros: Everything.
Cons: The only one downfall about our stay is that we didn't have a mini fridge in our room, other than that, everything was perfect.
Location: Hotel is in a great location. Super close to Parliament Hill, the main shopping malls, all the popular night clubs/bars/restaurants etc.
I recently just stayed at Delta Hotel, and it was wonderful. We were first greeted by their staff, who all are so friendly and helpful. They all had smiles on their faces, and had no troubles answering any of our questions we had. When we got to our room, it was very nicely decorated and our view was beautiful. The beds were extremely comfortable and the cleanliness and presentation of the hotel was definately a 10/10. When we needed taxi's to get around the city, the staff had no problem getting one for us. I'd like to personally thank Vivien (not sure if that's how you spell her name) for making our stay so wonderful. I'd highly recommend this hotel to anyone looking to stay in downtown Ottawa!
Comment from Hotel Management
Jan 20, 2015 by Kathy, Hotel Management
Thank you for taking the time to share your review on the Expedia site. We are delighted your enjoyed your visit, and found our team members friendly and helpful. It will be a pleasure to share your positive feedback with our entire team, especially Vivien! We look forward to welcoming you back to Delta Ottawa City Centre hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but not as good as I thought

Posted Dec 29, 2014
I've stayed in Delta hotel in many cities in the world. This one might not be one of the best. The room is a little shaby. Not quiet enough. I can hear people talking on the street even from the 16th floor. And I can hear other guests talking in the near rooms very clearly. I think this hotel is not very business style.
Comment from Hotel Management
Dec 30, 2014 by Kathy, Hotel Management
Thank you for taking the time to share your feedback through the Expedia site. We were very disturbed you found the guest room shaby as we just completed a major renovation. We are situated downtown Ottawa and many of our guests staying with us are on business, so I can assure you that your situation was definitely not the norm. Please accept our apologies, and our assurance that this is not indicative of our usual high standards for our rooms. We can certainly understand your concerns, and want to assure you that your feedback will be used to offer additional training, and closer follow-up, by our Director of Engineering. We do hope that you will return and allow us an opportunity to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice Hotel , and close to parliament t hill and al

Posted Dec 22, 2014
Pros: as above
Cons: Elevator and ice machine
Location: Very convenient
Nice Hotel , clean, very polite and friendly staff
Comment from Hotel Management
Dec 30, 2014 by Kathy, Hotel Management
Thank you for your comments regarding your recent experience at The Delta Ottawa City Centre. We are happy to hear your stay was enjoyable. and thank you for your positive comments regarding our Colleagues. Our location is 5 minutes walking distance to Parliament and is definitely appreciated by all our guests.
3 out of 5
by A verified traveler

Extremely small bathroom

Posted Dec 4, 2014
Pros: the lobby
Cons: The layout of the room.
The overall presentation of the hotel lobby was very nice. The room was good but the bathroom was extremely small. I am only 5'6 with 130 pounds (normal weight) and there was no way I could towel off in the bathroom because it was so small. You can barely close the door in the bathroom and you can't get into the shower before clothing the bathroom door. No way you could brush your hair or do anything in that bathroom for $300 a night i was expecting a comfortable bathroom. Who ever did the layout, did not know what they were doing.
Comment from Hotel Management
Dec 5, 2014 by Kathy, Hotel Management
Thank you for sharing your feedback through the Expedia site. Delta Ottawa City Centre recently completed a major renovation of the entire property. A lot of thought was put into the layout of guest room bathrooms to improve functionality, so it was disappointing to learn the layout failed to meet your needs. Please accept our apologies, our goal is to provide our guests with the utmost comfort when travelling and we are sorry this was not your experience.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Kent

Good hotel with all amenities you might need

Posted Dec 1, 2014
Great Hotel in a good location, with all facilities you may require for business or pleasure. Nice staff, keen to please.
Comment from Hotel Management
Dec 2, 2014 by Kathy, Hotel Management
Thank you for taking the time to share your experience and give us a 4 star review. We are delighted that you enjoyed your visit, and found everything you needed for a successful trip. Next time we will be aiming for 5 stars! We look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

EVERYTHING WAS GREAT.

Posted Nov 25, 2014
Pros: EVERYTHING
Cons: WASHROOMS
Location: RIGHT DOWNTOWN OTTAWA AND VERY CLOSE TO ALL THE AMENITIES AND PARLIAMENT BUILDING
ALL GREAT EXCEPT THE WASHROOMS ARE A BIT TO SMALL. THE EXPERIENCE I HAD WAS UNEXPECTED, VERY NICE. WE ENJOYED THE INDOOR POOL AND IN RESTAURANT FOOD WAS GREAT ALSO, THE BEDS WERE VERY NICE. WE WERE VERY SURPRISE ABOUT THAT AS USUALLY WE GET A BAD EXPERIENCE WITH HOTEL BEDS.
Comment from Hotel Management
Nov 28, 2014 by Kathy, Hotel Management
We are delighted to know you enjoyed your stay, and had a great night sleep during your visit. We hope to welcome you back to Delta Ottawa City Centre Hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

well located and friendly staff

Posted Nov 25, 2014
Pros: the location is fantastic and the staff very friendly.
Cons: swimming pool too cold.
i was impressed about how friendly the staff was. always ready to help on anything.
Comment from Hotel Management
Nov 26, 2014 by Kathy, Hotel Management
Thank you for sharing your experience at Delta Ottawa City Centre Hotel through the Expedia website. We are delighted to learn you were impressed by our friendly associates, and it will be a pleasure to share your kind comments with our team. We hope to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Beautiful hotel and very friendly staff!

Posted Nov 18, 2014
Had an awesome time and made us feel right at home! Staff was very accommodating to our needs!
Comment from Hotel Management
Nov 21, 2014 by Kathy, Hotel Management
Thank you for taking the time to share your experience. We are delighted to know you enjoyed your visit, and our team made you feel at home. As a hotelier, there is no greater compliment than our guests feel at home when visiting. It will be a pleasure to share your kind comments with our entire team!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Peterborough

Close to Parliament Buildings. Perfect location.

Posted Nov 17, 2014
Pros: Central location.
Cons: We had requested adjoining rooms ahead of time - were told to wait and request this upon check in - not available upon check in.
Location: Close to Parliament buildings and Canadian War Museum. Can walk.
Friendly, helpful staff. Clean rooms. Has a Tim Hortons attached on main level; very convenient.
Comment from Hotel Management
Nov 25, 2014 by Kathy, Hotel Management
Thank you for taking the time to share your feedback through Expedia. We are delighted to know you enjoyed your visit, and found our team friendly and helpful. We look forward to welcoming you back to Delta Ottawa City Centre.