Ratings based on 631 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

It's much smaller room than before.

Posted Apr 22, 2015
Pros: I like it's swimming pool and Gem room.
Cons: Bathroom should has an exhaust fan.
Location: I love to walk around the shopping area,
We have choose to stay in this hotel few times a year. This time, we were surprised by the size of the room. It's one queen-size bed room much smaller than those two double-beds rooms that we used to have before. Also, the an exhaust fan in our bathroom is actually just no fan so it's very uncomfortable after shower.
Comment from Hotel Management
Apr 22, 2015 by Kathy, Hotel Management
Thank you for sharing your feedback through the Expedia site, and for choosing Delta Ottawa City Centre when visiting Ottawa. We value your business and were sorry to learn the guestroom failed to meet your expectations during your most recent stay. Please do not hesitate to discuss your room preferences with our Guest Service Team on arrival. We will do our best to make sure your guestroom delivers the comfort you deserve when traveling.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Was a good venue for business travel

Posted Apr 10, 2015
Good experience for business travel and location to business district
Comment from Hotel Management
Apr 13, 2015 by Kathy, Hotel Management
Thank you for taking the time to share your feedback through Expedia. We are pleased to know you enjoyed your visit, and found our central location convenient. We look forward to welcoming you back to Delta Ottawa City Centre Hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ON

A modernized stay.

Posted Apr 5, 2015
A modernized hotel in close proximity to most things. Staff were very friendly and outgoing. Bonus points for being dog-friendly, and having Philosophy brand bath products.
Comment from Hotel Management
Apr 7, 2015 by Kathy, Hotel Management
Thank you for sharing your feedback through the Expedia site. We are pleased that you enjoyed your stay, and found Delta Ottawa City Centre central to all the sites and attractions of Ottawa. We hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Drafty

Posted Mar 30, 2015
The stay was very pleasent but the windows gave a very cold draft I thought the windows where open but they where closed.
Comment from Hotel Management
Mar 31, 2015 by Kathy, Hotel Management
Thank you for taking the time to share your feedback. We were very sorry to learn you found the room cold. Please accept our apologies and assurance that we have asked our Chief Engineer to inspect the weatherstripping around the windows and complete the necessary repairs. We hope to have an opportunity to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

business trip

Posted Mar 10, 2015
Pros: dinning was fine. Microwave in room might be helpful.
good. no complaints. Nearby to main attractions. clean room . I was given handicap room without asking.
Comment from Hotel Management
Mar 12, 2015 by Kathy, Hotel Management
Thank you for sharing your experience through the Expedia site. We are pleased to know you enjoyed your visit. We look forward to welcoming you back.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Ottawa

A gala occasion

Posted Mar 9, 2015
Pros: Bar, room, cleanliness, staff.
Cons: Wifi was a bit weak in some locations.
Location: Good downtown location.
A nice evening at the Delta. A great little bar, good for cocktails and snacks before attending the Royal Ottawa Hospital. Happy hour was great and the staff very helpful. All the staff we encountered were friendly and helpful. I'd happily go back.
Comment from Hotel Management
Mar 11, 2015 by Kathy, Hotel Management
Thank you for taking the time to share your experience at Delta Ottawa City Centre Hotel. It was a pleasure to have the Royal Ottawa Gala with us again this year, and it is a delight to know you enjoyed your stay. We look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Prince Edward County

One Night in town

Posted Mar 2, 2015
Pros: Clean and airy, staff friendly and welcoming
Location: Within walk distance, weather permitting, of most attractions. War Museum well worth a visit.
Very pleased with hotel, only disappointment was being told at 4.30pm when asked about table for two in the main restaurant that it was fully booked for the evening. Only option offered was the "Café" unfortunately this is not really what I wanted, so refused offer of table and ate in town. Perhaps when possible the check-in staff can notify clients that the main restaurant is unavailable due to demand. Not really a problem just a little annoying.
Comment from Hotel Management
Mar 6, 2015 by Kathy, Hotel Management
Thank you for sharing your experience through Expedia. We are delighted to know you were pleased with the hotel. It is disappointing to know that we were not able to accommodate you in LiFT during your visit though. We apologize for this, and will remind our Guest Service Agents to inquire if guests require dining reservations during check-in. We hope to have the opportunity to welcome you back to Delta Ottawa City Centre, and to LiFT in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, On

Nice hotel, convenient location.

Posted Mar 2, 2015
In all honesty, I was expecting this hotel to be all Buisness like. But i loved the stay the bed was so comfy. The hotel was super clean. I'd go back again.
Comment from Hotel Management
Mar 6, 2015 by Kathy, Hotel Management
Thank you for sharing your feedback through Expedia. We are pleased to know you enjoyed your stay, found the hotel conveniently located to all of the sites and attractions in Ottawa, and felt the bed was comfortable. We will look forrward to welcoming you back!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Upstate NY

Weather made location an issue

Posted Feb 28, 2015
Pros: Competitive room rate.
Cons: If there is no sauna, then that should be clearly indicated - and internet and AAA should be corrected.
Location: The War Museum was nearby and we found it really interesting.
Really cold weather / snow was an issue - because a 3/4 mile walk to most of the downtown attractions, including the Market, turned what would have been a great walk in the summer to an endurance shuffle or multiple taxi rides. I have stayed in multiple other Delta Hotels in other cities, and this just fell short of those. Location would normally have been OK, Restaurant / Bar OK and smallish but OK room. But given that it was -26C outside, the really cold swimming pool and lack of advertised sauna just made this an OK trip at best.
Comment from Hotel Management
Mar 6, 2015 by Kathy, Hotel Management
Thank you for taking the time to offer your feedback through the Expedia site. We are sorry to learn the winter weather had such a negative impact on your visit, and you found the hotel swimming pool too cold. We will ask our Chief Engineer to check the water temperature of the pool. The sauna is located in the change room's adjacent to the pool area, our apologies if you were not able to use the sauna during your stay. We do hope that you will return to enjoy Spring, and/or Summer, in Ottawa.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice Hotel for a good price,friendly helpful staff

Posted Feb 19, 2015
Pros: great staff price
great location was able to check in early at 12 clean room minor issue with shower but taken care of
Comment from Hotel Management
Mar 6, 2015 by Kathy, Hotel Management
Thank you for sharing your feedback through the Expedia site. We hope to welcome you back to Delta Ottawa City Centre when you next visit Ottawa!