Ratings based on 1,060 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Great facility. Nice location. Free parking is a good bonus :). Can make the breakfast complimentary for all customers, not a huge spread and 15$ is on a higher side for this.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Hotel près golf

Posted Jun 30, 2015
Cons: Avoir une plus grande variété de mets au bistro
Belle hotel personnel sympathique, mais j'ai été un peu déçu par les choix des repas au bistro
5 out of 5
Recommended
for Everyone
by A verified traveler from syracuse

Beautiful hotel minutes from Ottawa

Posted Jun 28, 2015
Beautiful hotel, helpful staff and spacious rooms. Breakfast was good too.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

World cup experience

Posted Jun 23, 2015
Pros: Since the reception they make you feel at home, like VIP and those cookies mmhhhmm yummy
Cons: we had a little mishap when we could not close the window because the handle got broke, but they wen to fix it right away
Location: Quiet, peaceful and easy to get to restaurants
We loved this hotel, the city is beautiful, lots of green.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington

A mini get away to explore Downtown Ottawa

Posted Jun 23, 2015
Pros: Rooms are very large and very comfortable bedding. The room fit 5 (2 adults 3 kids) and it was spacious..
Cons: Showers did not drain well so we had to wait in between adults and kids showering to allow the water to go down. Drains just need a clean.
Location: So close to downtown Ottawa
All and all a great place for the price. The washrooms are in need of repair but they are doing renovations at the hotel currently. I imagine this is on the to do list.
3 out of 5
by A verified traveler from Calgary, AB

An okay hotel

Posted Jun 18, 2015
Picked the hotel because of satisfactory previous stays at other DoubleTree Hilton Hotels. I was disappointed in the room overall cleanliness. You could see a dust layer on the dark wood floor and around the room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Coin très tranquille

Posted Jun 17, 2015
Bon emplacement très tranquille proche de tous (parc gatineau centre ville Ottawa...)
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Amazing unexpected suite

Posted Jun 13, 2015
Pros: Great room.
Cons: There was some visible dust at the front desk and in the corners of the room.
Location: Gatineau, we went to the Nordik Spa
When I booked, I wanted two queen beds. We got that and more!! We had a suite with two rooms! It was awesome!
3 out of 5
by A verified traveler

Gorgeous Resort Hotel - Front Desk Inadequate

Posted Jun 4, 2015
Pros: Room, Pool, Staff at Bar.
Cons: Front Desk (Samira).
This was my first time at this hotel and first time in Gatineau, Quebec. The hotel and rooms are amazing. The amenities are plentiful. The majority of staff are personable and awesome. Too bad my first experience with the hotel was the woman at the front desk. I showed up early (1.00 p.m.) and the first words that came out of her mouth were "check in is as 4.00". I then asked if there was a restaurant on the premises I could wait at. She said "it closes at 1.00". So much for customer service. The appropriate thing she should have done is say "i'll check to see if another room is available or find out when the room can be ready" OR "how about we recommend a restaurant in the area for you to enjoy OR we can call you a cab that can take you to a really great patio"....Based on her behaviours I would NOT recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Posted Jun 3, 2015
Coffee in the room was horrible and the coffee machine in the lobby was $2,50 per cup. Need to work on overal quality of products used in rooms (ie shampoos and coffee etc) and towards making services such as laundry more appealing.