Executive Suite, 1 King Bed with Sofa bed | Living room | 37-inch flat-screen TV with cable/satellite channels, TV
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Reviews of Ottawa Embassy Hotel & Suites

3.5 out of 5
Ottawa Embassy Hotel & Suites
25 Cartier St, Ottawa, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 455 out of 1046 reviews" "
Rating 8 - Good. 337 out of 1046 reviews" "
Rating 6 - Okay. 140 out of 1046 reviews" "
Rating 4 - Poor. 67 out of 1046 reviews" "
Rating 2 - Terrible. 47 out of 1046 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Baljinder

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Underground parking entrance very tight.
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
very good location
Stayed 2 nights in Mar 2024

4/10 Poor

GUNEET

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not in good condition. Hot water did not reach the 7th floor. There was a weird smell in both rooms that I had booked. Information about the property was misleading regarding breakfast and parking. When asked about the breakfast, which was listed as available, I was informed that it is not included. The front desk staff advised me that they will ask the manager about providing breakfast to us. He got back to me and advised me that as per the manager the adjoining restaurant was booked for a private event. The next day I found out that it was a blatant lie and there was no such booking at that restaurant. Upon being advised of the hot water situation, the front desk staff told me that the hot water takes a few minutes to get to the 7th floor. But even after running the shower for 10 minutes there was no hot water and I had to take a shower with cold water. I spoke to the manager about these situations and she had nothing to say and there was not even an attempt to make anything better. She was quit nonchalant and her answer was ok. It was a terrible stay and very embarrassing for me in front of my family who were visiting from out of town. Overall a terrible terrible experience. Would not ever recommend this to anyone.
Stayed 1 night in Apr 2024

10/10 Excellent

Zhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Divya

Stayed 2 nights in Mar 2024

8/10 Good

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness poor, noisy heating system.
Stayed 1 night in Mar 2024

4/10 Poor

Tarinder Singh

Disliked: Staff & service, property conditions & facilities
No AC and cleaning
Stayed 1 night in Mar 2024

10/10 Excellent

Assemien Agnini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable location to parliament and Rideau Centre (15min) and good dining options. Front desk was efficient and professional. No pool but we had a full schedule so we didn’t mind.
Stayed 1 night in Mar 2024

6/10 Okay

Kyle

Traveled with family and small children
It was an okay stay. Hotel was in a good location and the staff was great. The downside was our rooms thermostat didn’t work so our room was super hot. We were brought a couple of fans within 15 minutes which was great but they only helped so much. Our only other gripe was the shower. It was either scolding hot or luke warm and I’ll assume the knob was loose or something. Overall, not a bad stay. Can’t say we won’t be back but I can’t say we will
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is my third time staying at the Embassy Suites. It’s in a great location and close to everything. I love the size of the rooms, too, and having a little kitchenette is really convenient.
Stayed 2 nights in Mar 2024

8/10 Good

Qinghong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay with family and friends, very clean and quiet place!
Stayed 2 nights in Mar 2024

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE quite appreciated the dog treat presentation. The suites are spacious and the location is treemendous! Except for a few loud guests at 2 and 4 in the a.m. we had a great stay and would use the facility on our next visit. Thanks again! Tom & Diane & Rupert!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Balcony could of been better.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property has a full kitchen in the unit. We we were able to heat up some food and avoid going out with the kids. The city hall is very close and we opted to park there, since it is very cheap. There are a lot of nice restaurants in the area and close to the theater.
Stayed 1 night in Mar 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to everything
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff are really helpful and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and attentive. Room was exactly what I needed, with a fridge and a microwave.
Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way nicer then where we were going to stay made a good choice to drive a bit further to this hotel.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel itself was really great except for the restaurant food. I order a nacho platter and the chips was stale and gross tasting. Then we ordered the chicken Caesar salad and it was dry and very gross. So we truly think the food needs to be changed and once it gets better then this place will be much better!! The next morning we decided to go try breakfast there at Coopers and not only did the server not bother to bring us menus they expected us to just order which we just ordered a breakfast meal and the bacon was rock hard that I chipped my tooth trying to bite into it and the eggs were dried with no yolk and the only b Good thing was the toast!! Thank god Zaks was up the street!! The Hirel itself was great but I would never recommend my worst enemy to eat at Coopers kitchen ever!!
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review and apologize for the disappointing dining experiences you encountered at Cooper's. Please be assured that we take your comments seriously and will address these issues with our culinary team. We strive to provide exceptional dining experiences, and your feedback helps us identify areas for improvement.Despite these shortcomings,we are happy to hear that you enjoyed the other aspects of your visit at our hotel. We appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved dining experience in the future.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient to everything ottawa..
Stayed 2 nights in Feb 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased
Stayed 3 nights in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you very much for your recent 5 out of 5 rating! If you have any further comments or suggestions on how we can continue to improve our services, please let us know. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the near future!

10/10 Excellent

Robin

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, with friendly staff and convenient location.
Stayed 4 nights in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you so much for your kind review! We are thrilled to hear that you enjoyed your experience with us. We hope to have the pleasure of serving you again in the future.

8/10 Good

Pamela Burke

Liked: Cleanliness, staff & service
Love the location. Park at city hall to save yourself a few bucks. Bring drinks and snack with you there is a pop machine but it ate my $$. Front desk staff is amazing.
Stayed 2 nights in Jan 2024
Response from Amanda on Feb 16, 2024
Thank you for sharing your experience with us! We are pleased to hear that you loved our location and amazing front desk team - they strive to provide exceptional service to all our guests. We look forward to welcoming you back in the future and ensuring you have another enjoyable stay!

4/10 Poor

breanna

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Spot was very conveniently located, room was clean. Unfortunately there is not much parking so you will need to put your car on the street. Other than that we had time at the hotel :)
Stayed 1 night in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you found our location convenient and enjoyed your time at the hotel. We understand that parking can sometimes be a challenge, and we appreciate your understanding. To assist our guests, we always strive to recommend nearby public parking options as an alternative. Thank you again for your feedback, and we hope to have the opportunity to welcome you back again soon!

8/10 Good

Peter, Puslinch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brianne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service with fantastic location. Very clean rooms with comfortable beds. The on-site restaurant has a great selection with reasonable prices and excellent service. Bonus is the gym has a peloton!!!!
Stayed 1 night in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your stay with us.We are glad you were able to take advantage of our gym facilities, including the Peloton bike! Should your travels bring you back to Ottawa, we would be honored to host you again.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you very much for 5 out of 5 rating! Please let us know if you have any further comments or suggestions on how we can continue to improve our services.We look forward to welcome you back!

10/10 Excellent

Sharon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & frendly, helpful staff. Good central location, easy walk to the mall & lots of restaurants
Stayed 3 nights in Jan 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

HOANG-NAM

Stayed 2 nights in Jan 2024

6/10 Okay

Kavin

Liked: Cleanliness
It was a nice stay .
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so friendly, and respectful!
Stayed 1 night in Jan 2024

8/10 Good

Paul

Traveled with group
Liked: Staff & service, property conditions & facilities
Great location

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Look for other options, despite friendly staff
The way this hotel is portrayed is not how it actually is. The front desk staff were very friendly and nice. The hotel and rooms are so dated, dark, and I'm not sure the carpets are cleaned. My main issue is that there was no hot water -- I found this out at 5:30 am when I woke to take my shower (I didn't notice washing my hands in the sink the evening before because I didn't use hot water those times). I could not adjust the temperature in the unit -- I could turn a fan on or off but the air coming out was a single, too warm temperature. At least the bed was comfortable. I was 'upgraded' to a suite on check in so I can't imagine what the regular rooms are like. The kitchen area in the suite is on carpet near the bed. Ultimately, people book in hotels and expect 2 things at minimum 1. a place to sleep and 2. the ability to shower/clean. I was not able to do the 2nd, and for that I should be given at least a 50% refund on my rate (not a credit to use there again -- I hope I never have to go back). It's probably the most unpleasant hotel I have stayed at in the last 4 years, and I travel a lot.
Stayed 1 night in Jan 2024

6/10 Okay

Lin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 1 night in Jan 2024

8/10 Good

John

10/10 Excellent

Raymond

Stayed 1 night in Jan 2024

4/10 Poor

Stan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I have stayed at this hotel 4 times this year and previously had always rated it 5 stars. This time however was the first time I had stayed there in the winter and was very disappointed with the fact that we cannot control the temperature in our room. Our room was so hot and when I went to the front desk to inquire about how to fix it I was told that the temperature is controlled for the whole building and if we are hot the recommendation was to open the balcony door to let in cold air. This was December 26th. There has to be a better way to cool down the rooms. Keeping the balcony door open all night in the winter should not be the only choice. It was by far the worst night’s sleep I have had at any hotel.
Stayed 1 night in Dec 2023

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Bed and room was comfortable. However the room temperature was extremely hot and could not be controlled. Thankfully the window could be open and I could cool the room down overnight (it was -5 Celcius outside).
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Stayed 1 night in Dec 2023

4/10 Poor

George

Liked: Cleanliness, property conditions & facilities
Checkin was smooth and freindly. The room comfortable and cozy, but, went out for the evening and when I got back 6 hours later, the bottle of wine I had purchased earlier in the day was gone. Apparently no one was in the room, so maybe it was very thirsty mice, with a corkscrew..
Stayed 1 night in Dec 2023