Ratings based on 997 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

History and character

Posted Aug 19, 2014
Awesome. Full of history and character! Great architecture.
4 out of 5
Recommended
for Everyone
by A verified traveler from Millgrove, On

Great location in downtown Ottawa!

Posted Aug 19, 2014
Pros: The staff was extremely helpful.
Location: Byward Market, Rideau Centre, Rideau Canal, boat tours, great places to walk or cycle
At this location, you can walk to a large number of the tourist spots. You're also close the the Market where you'll find shopping, street venders and a mass of restaurants with good food, drink and outdoor patios.
5 out of 5
Recommended
for Everyone
by A verified traveler from Doral, Florida

Best location and a beautiful hotel

Posted Aug 16, 2014
The location of this hotel can't be beat. Besides the room was very spacious and we had a beautiful view. The hotel room was clean and comfortable. In addition the lies at the reception were friendly, helpful, and professional. If and when I return to Ottawa, I will once again stay here.
Comment from Hotel Management
Aug 20, 2014 by Claude, Hotel Management
I am delighted to hear that we will one day have the pleasure of welcoming you back to Ottawa’s castle. Thank you for your review. Claude J. Sauvé General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, ZNY

Castle in the center of culture.

Posted Aug 16, 2014
Pros: Location, history, comfort, nice on site dining, friendly and helpful staff.
Cons: Free wifi. In room refrigerator.
Location: Bytown Museum, National Gallery, Museum of History, The Marketplace, Royal Mint, Parliament, Museum of Nature, Water taxi, Rideau Canal, Ghost tours
We took a five day holiday to Ottawa and stayed at the Fairmont Chateau Laurier. Since we were there primarily for the museums, the location was excellent. The hotel staff was helpful and friendly, the room was clean and comfy. The supplied robes were nice and the towels were large and thick. The hair dryer was also decent. There wasn't any noise to speak of, in spite of being on the first floor. There was never a wait on the elevators. We did not use the exercise room, but it looked like it had a nice variety of equipment. We did use the pool which was just fine. We had some cocktails at Zoé's Lounge which had the flavor of the bar in the Steven King movie - The Shining. Which I though was wonderful. Early 1900's deco and even some prohibition style beverages. The cocktails were expensive, but not out of line. There are s many things nearby I couldn't note them all in the "things to do nearby" section.
Comment from Hotel Management
Aug 20, 2014 by Claude, Hotel Management
It sounds like you truly enjoyed your stay! Thank you so much for taking the time to review the hotel on Expedia and share your experience with others. Sincerely, Claude J. Sauvé General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location for sightseeing Ottawa.

Posted Aug 10, 2014
Pros: Location was perfect.
The hotel was beautiful. So close to everything we wanted to do, and a lot of it was within walking distance. The hotel staff were all great to deal with. Our room was really spacious and clean. We had issue with the bathroom door not closing properly and the toilet but it didn't take away from our stay. We did find that the charge for wi-fi was very steep and they did not offer free wi-fi in the lobby and the charge for valet parking was high too.
Comment from Hotel Management
Aug 13, 2014 by Claude, Hotel Management
Thank you for sharing your wonderful comments with others on Expedia. We encourage you to join our President’s Club. Membership is free and includes an array of benefits for our loyal guests, including complimentary Wi-Fi. Sincerely, Claude J. Sauvé General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from GA

It's not what we hoped

Posted Aug 9, 2014
Pros: The location and the exterior.
Cons: Remodel, clean, offer free wi-fi.
Location: Directly on Rideau Canal and two blocks from Parliament. Super location!
The exterior of this hotel is absolutely gorgeous...resembling a palace! The interior lobby is equally impressive, but the splendor ends the moment you walk into your room. The room is equivalent to most 3 star hotels in which we have stayed. It is spacious, but grossly unimpressive and, quite frankly, a little run-down. The room in which we stayed was clean and the housekeeping staff were very attentive. However, this hotel is dated and could really use both a lot of remodeling and a good cleaning. The lobby area and hallways have quite a lot of dirt and dust, which we would not have expected given the prestigious reputation of this hotel. The location is truly a benefit, though. This hotel is directly next to the Rideau Canal and Parliament, making it super easy to make pit-stops throughout the day.
Comment from Hotel Management
Aug 13, 2014 by Claude, Hotel Management
Dear Jules, Please accept my apologies for your disappointments you described. Your experience is certainly not typical of the high standard that we strive to provide to our guests. You may be pleased to know that we have started phase 2 of our guestroom renovation. In the interim, however, it is our obligation to ensure that all of our rooms and suites are maintained to the highest standard and in good repair. We hope to see you again one day soon! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Aug 12, 2014 by Claude, Hotel Management
Dear Jules, Please accept my apologies for your disappointments you described. Your experience is certainly not typical of the high standard that we strive to provide to our guests. You may be pleased to know that we have started phase 2 of our guestroom renovation. In the interim, however, it is our obligation to ensure that all of our rooms and suites are maintained to the highest standard and in good repair. We hope to see you again one day soon! Sincerely, Claude J. Sauvé General Manager
3 out of 5
by A verified traveler from Oakville ON

Best location needs renovation

Posted Aug 9, 2014
Location is perfect in heart of Ottawa, rooms need renovation many parts of hotel not use. Restaurants are not do good. Health club outdated
Comment from Hotel Management
Aug 13, 2014 by Claude, Hotel Management
Dear Hasan, We are excited to continue the complete renovation programme of all our guestroom and suites and hope to see you one day in the not-too-distant future. Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Aug 12, 2014 by Claude, Hotel Management
Dear Hasan, We are excited to continue the complete renovation programme of all our guestroom and suites and hope to see you one day in the not-too-distant future. Sincerely, Claude J. Sauvé General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the Parliament buildings.

Posted Aug 8, 2014
Very nice hotel. Staff was very helpful and friendly.
Comment from Hotel Management
Aug 13, 2014 by Claude, Hotel Management
Thank you for sharing your comments with others on Expedia. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, easy walk to whatever you want.

Posted Aug 7, 2014
Pros: Location and class.
Cons: Free Wi FI
Location: The locks for boats, the By Ward market and all the restaurants.
Will do it again. Superb hotel, great price all thru Expedia.
Comment from Hotel Management
Aug 9, 2014 by Claude, Hotel Management
Thank you for your lovely review. We hope to welcome you back one day soon! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Aug 8, 2014 by Claude, Hotel Management
Thank you for your lovely review. We hope to welcome you back one day soon! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2014
The hotel was good. The stuff was very friendly. May come again
Comment from Hotel Management
Aug 9, 2014 by Claude, Hotel Management
I appreciate you taking the time to share your comments with other on Expedia. Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Aug 8, 2014 by Claude, Hotel Management
I appreciate you taking the time to share your comments with other on Expedia. Sincerely, Claude J. Sauvé General Manager