Ratings based on 1,028 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

.

Posted Sep 15, 2014
Pros: Wonderful central location and our beautiful deluxe room with great view.
Location: Very close walking distance to Parliament Hill, the Byward Market, the Canadian Mint and the canal.
It was an exceptional Ottawa stay. Very romantic with super restaurants and venues.
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
We are delighted you enjoyed your visit to our Nation’s Capital and look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, beautiful setting and free upgrade!

Posted Sep 11, 2014
Location: The locatiobn is great as well as it is near enough to walk to everything.
This has to be the loveliest hotel in Ottawa. It is in a beautiful setting overlooking the river. The staff are very friendly and professional. We got a free upgrade which was really lovely and unexpected. I would highly recommend.
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Dear Andi, Thank you for your lovely comments and we look forward to welcoming you back to our Castle soon! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Dear Andi, Thank you for your lovely comments and we look forward to welcoming you back to our Castle soon! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 16, 2014 by Claude, Hotel Management
Dear Andi, Thank you for your lovely comments and we look forward to welcoming you back to our Castle soon! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Winston-Salem, NC

Superb!!

Posted Sep 10, 2014
Location: Rideau Canal, Parliament Hill, Byward Market and Canadian Museum of Nature
All employees were nice. I lilked having a newspaper at the door every morning. The decor was great.
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Dear Melissa, Thank you for sharing our compliments with others on Expedia. Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Dear Melissa, Thank you for sharing our compliments with others on Expedia. Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 16, 2014 by Claude, Hotel Management
Dear Melissa, Thank you for sharing our compliments with others on Expedia. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

So wonderful on of my best hotel experiences

Posted Sep 9, 2014
Pros: Room, bed, bathroom, halls, lobby, location, castle style, bikes, ask for the fairmont fidelity to gain additional services free.
Cons: If you have a guest that doesn´t have the best room or is not famous the lobby personnel that receives you could treat people equally.
Location: Location is awesome, walk through the canal, go to parliament hill, museums, the market for restaurants ...
From the hotel decoration, to the kind service of the cleaning lady is one of the most romantic and comfortable hotels I have ever been. They have BMW bikes ! wow I recommend this hotel without a doubt.
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Dear Felipe, Ottawa is a cyclists’ heaven and we are pleased to offer BMW cycles to our guests! We are delighted your stay with us was a memorable one and we will certainly share your complimentary remarks with our colleagues. We look forward to seeing you again soon! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 16, 2014 by Claude, Hotel Management
Dear Felipe, Ottawa is a cyclists’ heaven and we are pleased to offer BMW cycles to our guests! We are delighted your stay with us was a memorable one and we will certainly share your complimentary remarks with our colleagues. We look forward to seeing you again soon! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

First trip to Ottawa

Posted Sep 9, 2014
Pros: Easy to get to, friendly staff, easy to park ,
Location: Great hotel in the perfect location. Close to marketplace/capitol building/shopping-indoor mall just across the street(saving that for winter trip)
Had a great end of summer road trip to Ottawa over Labor Day. Weather held out so we spent 2 days walking. Might try bikes next time. Clean city. Great marketplace from sunup till after dark
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
There is so much to see and do right in the heart of our Nation’s Capital and we are delighted you enjoyed your visit! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 16, 2014 by Claude, Hotel Management
There is so much to see and do right in the heart of our Nation’s Capital and we are delighted you enjoyed your visit! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Very accessible

Posted Sep 8, 2014
We had an excellent buffet breakfast and a very good swim . The facilities at 10 and 11 a.m. were not busy. The hotel is close to the market, museums,and parliament. The grounds are lovely and the building itself is well maintained with a great sense of its history.
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Our premier location in the heart of the city is definitely a benefit to our valued guests. We are delighted you enjoyed your visit with us! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Our premier location in the heart of the city is definitely a benefit to our valued guests. We are delighted you enjoyed your visit with us! Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 16, 2014 by Claude, Hotel Management
Our premier location in the heart of the city is definitely a benefit to our valued guests. We are delighted you enjoyed your visit with us! Sincerely, Claude J. Sauvé General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sarnia ontario

Nice hotel old school design very very nice

Posted Sep 8, 2014
From the time we showed up to the time we left they were very helpful Choice of valet parking was helpful but I declined. Either way very convenient. Close to shopping 2 minutes away from Parliament Hill lots of food and pubs down below in the market lots of shopping the only thing I didn't understand was the complementary breakfast was not covered when you make reservations through Expedia. The hotel ended up not charging us for that so it was all good. $100 Dollar bacon and eggs lol 10 star the chef there 👍👍👍
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Dear Mike, Complimentary breakfast is only offered with certain packages. We are pleased however, that the matter was resolved to your satisfaction during your stay. Our mission is to turn moments into memories and it is always nice to learn when we have been successful. Sincerely, Claude J. Sauvé General Manager
Comment from Hotel Management
Sep 17, 2014 by Claude, Hotel Management
Dear Mike, Complimentary breakfast is only offered with certain packages. We are pleased however, that the matter was resolved to your satisfaction during your stay. Our mission is to turn moments into memories and it is always nice to learn when we have been successful. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

The heart of Ottawa - the best experience

Posted Sep 8, 2014
Pros: Impressive decor, but understatedly Canadian, 14' high ceilings in our room. Staff was very respectful and helpful.
Location: Best in Ottawa
This is the center of Ottawa. It is easy to walk to everything, the Parliament buildings, Bytown Market, museums, restaurants. You feel like you are experiencing a part of the history of the city and the hotel when your are staying here. We had a casual dinner in the lounge adjacent to the main lobby, then walked along the canal and the Parliament buildings. There was a wonderful light and multimedia show at the Parliament buildings in the evening (summer only).
Comment from Hotel Management
Sep 9, 2014 by Claude, Hotel Management
Thank you so much for taking the time to share your positive experience with others on Expedia.com, we greatly appreciate your time. Sincerely, Claude J. Sauvé General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from r

Cold, but good location

Posted Sep 7, 2014
I was incredibly cold at night to the point that I now have a head cold and the sniffles. There was only one extra blanket in the room and the temperature takes 2 hours to change or more. I was freezing as was my friend. The staff was friendly, but did not seem to care much about my cold complaint. There is no heated pool or modern amenities like a sauna... So if u do get cold u will have to stay that way!
Comment from Hotel Management
Sep 9, 2014 by Claude, Hotel Management
I am sorry to hear about your recent experience at the hotel. You are correct we only have one extra blanket in addition to the duvet on the beds. I am sorry that this did not meet your needs and that you did not feel that our colleagues responded to your feedback in an appropriate fashion. Rest assured this is not the level of service that we are known for providing and for that I am very sorry. I am also sorry to hear that you felt the pool was not warm enough. Our pool is heated and maintained between 82 and 84 degrees, so we will be sure to review your comment with the team. Thank you for your time. Claude J. Sauvé General Manager
1 out of 5
by A verified traveler from washington dc

Except location, nothing to give good score

Posted Sep 6, 2014
Only location is good ... No idea for expensive rate
Comment from Hotel Management
Sep 9, 2014 by Claude, Hotel Management
We appreciate your time. Sincerely, Claude J. Sauvé General Manager