Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Montreal

Clean and comfortable

Posted Aug 4, 2014
Pros: The service is incredible. Great Staff, very helpfull.
Cons: Breakfast at the restaurant wasn't that great. The restaurant across the sportcheck across the street is much better.
Location: There is a lot of shopping nearby, cinema, etc ...
The hotel is very nice and clean, Breakfast at the restaurant attached to the hotel is not that great, but its practical. The only issue is that you are 15 to 20 minute drive from downtown Ottawa.
Comment from Hotel Management
Aug 7, 2014 by Alana, Hotel Management
Dear J.F.L. Thank you for positive review of our clean, comfortable hotel. Being within walking distance of over 50 shops and restaurants and with direct access to Highway 417 is certainly a convenience for our guests. On the other hand I apologize for your less than positive experience with breakfast in our onsite restaurant. We hope you will give Graffiti's another try on your next visit - we offer a wide variety of menu options to please every palate. We would be pleased to accommodate any specific requirements to ensure your next meal is superb! Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 28, 2014
Pros: Staff, room upgraded, location, quick elevator - never had to wait to catch one, great restaurant in hotel - Graffiti's
Cons: The pillows - they were not the best
Location: Lots - movies, restaurants and shops
It was great. Nice staff and a nice place to stay. Right near the Walk of the City. Lots of restaurants and shops across the street as well as an Empire movie theatre. Free parking was great as well as the internet. The restaurant inside was also really good. Great food and staff.
Comment from Hotel Management
Aug 1, 2014 by Alana, Hotel Management
Dear Guest Thank you taking the time to let us know how you enjoyed your recent stay at Holiday Inn & Suites Kanata. We are proud of our recent restaurant renovation and we're glad you enjoyed the food and the staff. Our location is definitely ideal for travellers looking for plenty of options for entertainment, shopping and dining! You’ll be happy to hear that starting in August we will be implementing the new Holiday Inn brand standard pillow program. Our pillows are being updated - and we’re sure you will be impressed with the additional comfort on your next stay! Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very comfortable with friendly staff

Posted Jul 7, 2014
Location: The hotel was very close to shops and restaurants
The room was everything that we could have wished for. The staff was always friendly and attentive. They often went the extra mile by giving us directions to shops and restaurants. We will recommend this hotel to our friends
Comment from Hotel Management
Jul 17, 2014 by Alana, Hotel Management
Dear Larry Thank you so much for your 5 star review. What's even more wonderful is that fact that you will recommend us to your friends - this is the highest form of compliment we can receive! Your comments about our employee's excellent service will be passed along. It's always wonderful for our staff to hear that their hard work does not go unnoticed. We're very proud of the team we have and we're glad that our staff helped to make your stay so enjoyable. We look forward to welcoming you back again on your next trip to the area! Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel

Posted Jul 5, 2014
Great room, nice staff, lots of shopping and restaurants near by
Comment from Hotel Management
Jul 19, 2014 by Alana, Hotel Management
Dear Guest Thank you very much for your wonderful feedback about our hotel and staff. We're glad that you were able to use our convenient location, close to the highway and a multitude of shops and restaurants, to its full advantage. We look forward to welcoming you back again when your travels bring you to the Ottawa-Kanata area again! Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nicest Hotel in the Kanata area

Posted Jul 3, 2014
Pros: New, modern and close to restaurants and shopping.
Cons: Price is high for the area
Location: Many restaurants and shopping centre across the street from the hotel.
Great staff, very clean and modern rooms with fantastic restaurant staff.
Comment from Hotel Management
Jul 19, 2014 by Alana, Hotel Management
Dear Guest Thank you for taking the time to provide us with your feedback on your recent stay at Holiday Inn & Suites Kanata. We're so pleased that our guest service team and restaurant staff provided you with excellent service. We hope to welcome you back again in the near future to enjoy our clean and comfortable guest rooms! Warm Regards, Alana Haining Assistant General Manager
4 out of 5
Recommended
for Everyone
by liltansi from pense

Nice hotel

Posted Jun 18, 2014
Loved our stay at the hotel, staff were very friendly and always helpful. It has a small pool and a nice little hottub which we used daily. However I found the beds a bit too hard and woke up with a sore back. Other than that it was a wonderful hotel and loved the suite we had it was lovely. The rooms are nicely air conditioned.
Comment from Hotel Management
Jun 27, 2014 by Alana, Hotel Management
Dear Liltansi Thank you for taking the time to let us know how you enjoyed your recent stay at Holiday Inn Kanata. We're glad that you were able to use our amenties in the pool and hot tub area, and that our helpful staff treated you well during your stay with us! We look forward to welcoming you back on your next stay in the area. Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by Stphen from Toronto, ON

GREAT Front Desk Staff / Poor Restaurant though

Posted Jun 9, 2014
Pros: Staff were wonderful
Location: Great restaurants right across the street - plus theaters and places to walk.
Very accommodating front desk staff!! They were friendly and helpful at EVERY opportunity. I would not recommend the restaurant...over priced, not exceptional food and the staff literally kick you at 10 PM! They made us rush to order, rush to eat and rush to pay and rush to leave! AWESOME hotel. Horrible restaurant.
Comment from Hotel Management
Jun 12, 2014 by Alana, Hotel Management
Dear Stphen I am delighted to hear how you enjoyed your stay at The Holiday Inn & Suites Ottawa Kanata and for noticing and acknowledging our teams' commitment to delivering superlative service. I am sorry for the less than exceptional service you received in our hotel restaurant. Your feedback provides us with the opportunity to improve! Warm Regards Alana Haining Assistant General Manager
2 out of 5
by agee from Kanata

Expensive. Not worth it to stay

Posted May 26, 2014
Pros: exterior paint
Cons: everything
Location: Great location
Bed isn't great. Expensive not worth it. You can hear sound outside the hallway
Comment from Hotel Management
Jun 12, 2014 by Alana, Hotel Management
Dear Agee Thank you very much for taking the time to write about your recent experience with us. We strive to provide excellent service and a comfortable overnight stay for all our guests; please accept our apology for the shortcomings you have experienced. We appreciate your feedback as this is our best resource for improving guest services. Warm Regards, Alana Haining Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

very convenient.

Posted May 24, 2014
The location is very convenient, Everything nearby, The hotel is tidy and clean, But the bed is too soft for me to sleep on it.
Comment from Hotel Management
May 26, 2014 by Alana, Hotel Management
Dear Guest Thank you for taking the time to provide us with your feedback on your recent stay at Holiday Inn & Suites Kanata. We're so pleased that our convenient location and clean hotel exceeded your expectations! We hope to welcome you back again in the near future - you may want to try one of our upgraded standard rooms on your next visit. This summer we will be replacing all our standard double mattresses with new queen sized mattresses. Warm Regards, Alana Haining Assistant General Manager
3 out of 5
Recommended
for Personal Event
by Susan Arscott from Oakville, On

Perfect Location

Posted May 23, 2014 on Hotels.com
We visited Ottawa to see a family member and the location was just down the street from him. Room was clean and comfortable. Only downfall was that there was a birthday party going on in the ballroom that just happened to be right below our room, so we couldn't get to sleep until past 1:00 am due to loud music playing. If I had of known that I would have booked a room higher up away from the noise.
Comment from Hotel Management
Jun 27, 2014 by Alana, Hotel Management
Dear Susan Thank you for taking the time to provide us with your feedback about your recent stay at Holiday Inn & Suites Kanata. We're pleased that you enjoyed our convenient location and clean, comfortable rooms. On the other hand please accept our apologies for the noise you experienced in your guest room. We do have noise limitations for all our banquet functions, but would be pleased to ensure you receive a room further away from our banquet level on your next stay. We look forward to welcoming you back (on a higher floor) on your next visit to our area! Warm Regards, Alana Haining Assistant General Manager