Ratings based on 220 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Bay, on

Great location

Posted Jul 23, 2015
Have stayed there several times before and would go back again. Great locate!!!
Comment from Hotel Management
Jul 31, 2015 by Alana, Hotel Management
Dear Gerry Thanks so much for your five star review of our property! It's wonderful to hear from repeat guests because it confirms that we are succeeding in our goal to create a great guest experience. We look forward to seeing you again and welcoming you back to Holiday Inn & Suites Ottawa Kanata. Warm Regards, Alana Haining Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Clean hotel

Posted Jul 19, 2015
Good value, clean room, free coffee and paper, we were very happy with restaurant and shopping near by
Comment from Hotel Management
Jul 24, 2015 by Alana, Hotel Management
Thank you very much for your wonderful feedback about our hotel We're very glad that you enjoyed all the amenities that we offer, we pride ourselves on making our hotel a home away from home for all our guests. We look forward to welcoming you back when your travels bring you to the Ottawa-Kanata area again! Warm Regards, Alana
4 out of 5
Recommended
for Everyone
by A verified traveler from Kirkland Lake

Race Weekend in Ottawa.

Posted May 25, 2015
Pros: Close to shopping. Efficient check in.
Cons: One elevator stopped working on the second day of my stay. There were several sports teams staying there, so it made for very long waits,
Location: Excellent location; easy access to 417. Shopping nearby was good and there was ready access to restaurants.
Stayed here to attend race weekend. Enjoyed the fact that it was easy to access 417 into Ottawa and that it was walking distance from lots of shopping, restaurants, etc. Room was quiet, clean and easy to get to. Free parking was a bonus.
Comment from Hotel Management
May 29, 2015 by alana, Hotel Management
Dear Lorna We're happy to hear that you enjoyed your stay with us over Ottawa Race Weekend. This is always one of the busiest weekends in the city each year! Our convenient location right off the highway makes us ideal for attending downtown events, without paying downtown parking prices! We hope to see you again for next year's event - if not sooner! Warm Regards, Alana Haining Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

3 night stay

Posted May 23, 2015
Pros: Different pillow choices, cleanliness, friendly helpful staff, location and restaurant
Cons: improvement to as mentioned above in experience section
Location: Close to CTC Arena, Movie complex variety of stores and restaurants in nearby mall. Great west side location for Ottawa
Suite was cramped for 4 to 5 guests. Minimal kitchen type facilities. Sofa bed very uncomfortable.
Comment from Hotel Management
May 26, 2015 by alana, Hotel Management
Dear Guest Thank you for taking the time to provide us with your feedback of your recent stay with us. We're happy to hear that you enjoyed your stay and that our friendly staff were able to exceed your expectations! We appreciate your feedback regarding our sofa beds and are certainly aware that the comfort level is not the same as a full mattress. We will discuss this with our management team to look for ways to improve this experience for our valued guests. Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2015
Really nice hotel, helpful and friendly staff, good location.
Comment from Hotel Management
May 19, 2015 by Alana, Hotel Management
Dear Guest Thank you for your feedback about your recent stay with us. We're happy you chose our hotel for your time in Kanata and look forward to welcoming you back for future visits. I look forward to passing along your praise for our staff that made you and your team feel so welcome on your weekend stay with us! Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Whitby, Ontario

Posted May 4, 2015
Location: Great location with the essentials near by- restaurants, shoppers drug mart, lcbo, bank and very close to the Canadian Tire Centre
The hotel staff were extremely helpful and friendly! Room condition was excellent as well, it was very clean. I will be coming back for another concert in June and will definitely be staying here again!
Comment from Hotel Management
May 19, 2015 by Alana, Hotel Management
Dear Jenna Thank you very much for your 5 star review of your stay with us! Our staff are certainly the secret to our success. They were hard to ensure a clean room and exceptionally friendly service. I look forward to passing along your comments to them. We do look forward to seeing you in June for your next concert experience at Canadian Tire Centre! Warm Regards, Alana Haining Assistant General Manager
4 out of 5
Recommended
for Families
by dianne from Waterloo

overnight stay

Posted Apr 28, 2015 on Hotels
Good location, comfortable
Comment from Hotel Management
May 23, 2015 by Alana, Hotel Management
Dear Dianne We're glad to hear that you enjoyed your stay with us and that our convenient location suited your needs. We hope to see you again on your next visit to the area! Warm Regards, Alana Haining Assistant General Manager
3 out of 5
Recommended
for Families
by Michael from Sudbury

Used to be my favourite place to stay around there

Posted Apr 28, 2015 on Hotels
Convenient location. Things are starting to get a little run down
Comment from Hotel Management
May 19, 2015 by Alana, Hotel Management
Dear Michael Thank you for taking the time to provide us with your feedback of your recent stay with us. We are pleased to inform you that we are continually investing in our property in order to maintain on high quality product and exceptional cleanliness. This year we have invested in all new mattresses for our 152 guest rooms as well as new fitness equipment for our 24 hour gym. We hope to continue to serve you as a guest of our hotel and continue to make improvements to ensure your stay with us is exceptional! Warm Regards, Alana Haining Assistant General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great Stay

Posted Apr 24, 2015
My stay was very comfortable, the staff were super friendly, and I would most definitely return. :)
Comment from Hotel Management
Apr 28, 2015 by alana, Hotel Management
Dear London Thank you very much for your 5 star review of our property. We're so glad to hear that your time with us was comfortable and that our super friendly staff treated you well! We do hope to see you back on your next visit to the area. Warm Regards, Alana Haining Assistant General Manager