Ratings based on 1,881 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tao

superrrrrrr good hotel!

Posted Apr 5, 2015
there are very nice front desk,also housekeeping stuff!there are very good location at ottawa. juz walk a few minytes can see the real ottawa! I will come again to this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Outstanding location. The room was comfortable. Hotel restaurant a little disappointing in term was quality and service. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 1, 2015
Great location in the city. Close to lots of amenities and monuments
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good location, friendly staff. speedy service.

Posted Mar 31, 2015
Stayed at the Lord Elgin Hotel for a business trip. Everything went smoothly, the staff was great and the room was nice. The location of the hotel was great, we were in town for a convention and while the hotel isn't the closest to the convention center, we saved a good amount of money and only had to add a 5 minute walk. Lots of places to eat near by. 100% satisfied with my stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sudbury ON

Great Location

Posted Mar 31, 2015
Pros: We liked the Old World ambience and the friendly staff.
Beautiful, heritage hotel close to Parliament Buildings, shopping and good restaurants. It was easy to walk to everything.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Posted Mar 28, 2015
Rooms were a bit smAll but hotel was nice and in a great location
3 out of 5
by A verified travelerfrom Barrie, On

Great location

Posted Mar 28, 2015
The hotel's location is amazing. It was walking distance to just about everything. However for such a popular place to stay I wasn't all that impressed. It was very hard to just get into the hotel itself, we had to drive around for half an hour before we could even get inside because the drop off was packed, but that's not really anyone's fault. The hotel was clean and the staff were friendly but at times they seemed standoffish. The room it's self was very outdated and the bathroom looked like it was from a 70's diner. It was however very clean. The restaurant in the hotel was a terrible experience. We had a tour at parliament hill at 920 so we figured 745 was a good time to go get breakfast before we headed out. Wrong. We sat there for 15 minutes before anyone came to see us. The hostess came over and took our orders since the waitress was MIA. We then waited for over an hour before she came back and said our order was never given to the kitchen. Another 10 minutes later our food showed up and into the take-out boxes it went. For such a pricey restaurant I was VERY disappointed to say the least. Parking was 28$ and compared to other places in the city, that's high. Ive definitely been to better hotels for much less however like I said before, the location is amazing. Probably the only thing this place is creditable for.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Downtown Ottawa location

Posted Mar 27, 2015
Pros: Clean, comfortable, great location for walking distance to things of interest downtown.
Cons: The key cards stopped working twice, had to be let in once because neither worked at first and use the other key once when one didn't work.
Location: Walking distance to Market, Rideau Centre, Parliament Hill, Glebe
One night stay perfect for ease of location to Byward Market, Parliament Hill, Rideau Centre. Cleaning staff, bellman, frontdesk friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
good hotel overall and the location is it's best selling point for me
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Front desk and porters excellent! Very helpful with everything.