Ratings based on 1,369 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Apr 27, 2015
Pros: The staff and location are the best part of this hotel
Great location and within walking distance to pretty much everything. Staff was very outgoing and pleasant. I would stay again for sure.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Niagara Falls , Ontario

Great location , hotel very tired

Posted Apr 27, 2015
Love the location. Staff very good and accommodating . Was shocked when I asked one of the staff members when the hotel was last renovated and he said 3 years ago. Looked more like 10-15. Room was clean but very tired looking. Bathroom counter had a major crack in it. Windows in room looked old and worn. Furniture was tattered. BUT hire within walking distance to everything and easy to get to
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience.

Posted Apr 27, 2015
Pros: everything
Wonderful hotel, perfect location. Staff was amazing, and the amenities were great. I would definitely stay there again, and I would happily recommend it to my friends.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Waterloo, ON

Great hotel, wonderful staff.

Posted Apr 26, 2015
Great hotel with the best rate in town. I will definitely stay there again.
2 out of 5
by A verified traveler

An excellent property with outdated fittings

Posted Apr 19, 2015
The hotel is in a prime location near to tourist attractions. The staff too were awesome and extremely friendly. The interior fittings and amenities were very outdated and brings down the overall experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Caledon, ON

Posted Apr 14, 2015
Pros: Location - clean - staff
Satyed for one night while visiting Ottawa and me and my kids enjoyed our stay at this hotel. Staff were very nice and very friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NB

Some R&R, just what we needed

Posted Apr 9, 2015
The restaurant/bar was amazing. We really had a nice, relaxing evening, just what we wanted!
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern, Centrally Located Hotel

Posted Apr 7, 2015
Pros: The higher floors such as we stayed at offer a partial view of the parliament buildings, enough that you can get your bearings to know where to walk.
Cons: The washroom was tiny, it's time consuming getting prepped to go out in the morning when only one person can stand in front of the mirror at a time.
Location: There is a Starbucks on the main floor so it is convenient to get a morning coffee.
The hotel is modern, clean, and located within easy walking distance of many of the sites we wanted to see such as the parliament buildings, several museums, Byward Market, Royal Canadian Mint, etc.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Fast trip to Ottawa

Posted Apr 6, 2015
Pros: The Location was great in downtown near Canada's parlement. The kids club in the 4th floor and the pool.
Cons: The room. It was noisy (you can hear the water pipies in the 23th floor)
Location: Great location near Canada's parliament and great restaurants
It was a good hotel but could be better specially the room. The staff was great and gentil and the location of the hotel was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central to city

Posted Apr 5, 2015
Pros: Front desk
Cons: Noise
Location: Visited Carlton University
Great staff helpful front desk and valet. Food a bit mediocre at restaurant. Very noisy trucks reversing construction I believe.