Ratings based on 1,007 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto

Experince in Marriot Ottawa

Posted Nov 22, 2014
Pros: location
Cons: From the reception desk, when we wanted to go to room through elevator, there was no ramp to carry the luggage. Ramp is required to carry luggage.
Location: Parliament Hill is very near.
Location wise good but a bit congested. Rooms are clean. Room rent was good as I went in November 2014, probably not a peak season. Parking is high $18/day
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted Nov 3, 2014
Location: Very handy for sightseeing.
Ordered room service coffee, gave up after two hour wait.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cape breton, ns

Concierge

Posted Nov 3, 2014
Pros: Location., cleaning staff, quick elevators.
Cons: Room service menu
Location: Lots of activity, Parliament buildings, restaurants, byward market is super. Lots of shopping.
The concierge was excellent. We appreciated his help and directions and knowledge of the city each day of our visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Fantastic location.

Posted Oct 28, 2014
Walk to Parliament, Cenotaph, Byward Market, Sparks street mall. We parked the car and left it there until departure.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent room over viewing the river

Posted Oct 24, 2014
Pros: Accessibility to downtown.
Cons: The entrance for cars is too crowded and the lobby is below average
Location: Good location. Walking distance to parliament and downtown
The receptionist was very pleasant and gave us an excellent spacious room with a river view.
3 out of 5
by A verified travelerfrom Fort McMurray

Nice hotel with some unexpected hiccups

Posted Oct 20, 2014
Pros: It was pretty and the room we finally got was clean.
Cons: Communication: how is it that we were given a dirty room? Maids should have an electronic system that communicates with the front desk when done rooms
Location: Walking distance to everything; byward market, shopping centre, parliament etc.
We stayed at the Marriott on our newly-wed getaway to Ottawa. Our flight got grounded on our end and delayed our trip by a day. We knew that we couldn't get refunded on the first night that we missed because we booked through Expedia, so we called to make sure and the man on the phone said that he couldn't refund us (we knew that) and that he would check us in so that we didn't lose our room. When we arrived at 8:00 am after 3 planes and no sleep we were given our keys and headed up to our room. When we got in our room we realized that they gave us two queens... our reservation was for a king bed. So I called down and asked if we could actually have what we booked, so the lady on the phone told me to go back down to the lobby and grab some new keys. We did, and went to our next room. Upon reaching the new room door we saw that it was open and the inside was dirty still with the bed unmade and room service still on the floor. So I phoned once again and the lady at the desk said someone would come with keys to another new room. At this point we are so past the point of tired, and so irate with the amount of ineptitudes from a 4 star hotel. We waited 15 mins for the new key and our room was smaller and less pretty for what we were told was an upgrade. When we checked out the front desk man was sympathetic and tried to make it right by comping us one of our meals around $80. I still feel that that is nothing in comparison to the ordeal we went through. Surprising for a 4 star!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect stay

Posted Oct 20, 2014
Location: Perfect location for business close to the Parliament Hill and the financial district. Lots of fine dining near by
Excellent location for business and pleasure. Close to parkway for easy access and getting in and out of the city Beautiful comfortable rooms. Highly recomended
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

Great Ottawa Location

Posted Oct 19, 2014
I've stayed at this hotel a few times, and it is a great place for anyone visiting Ottawa. Great location, great facilities, amazing and accommodating. Highly Recommend
4 out of 5
by A verified traveler

Decent hotel

Posted Oct 19, 2014
Pubic hairs on toilet. Comfortable linen. Woman who checked us in was far too chatty.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Nice Hotel

Posted Oct 14, 2014
Hotel Staff were really pleasing. Room cleaning staff did not take away the used towels next day. Rooms are little bit congested for 2 Double beds, but okay with 1 Queen bed.