Ratings based on 498 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iqaluit, Nunavut

Ottawa stay

Posted Oct 24, 2014
The hotel and staff were excellent. We were very comfortable travelling with out dog and the location is great. The only complaint I have is that we paid extra for a king size bed on our reservation. When we checked in, the hotel stated that was subject to availability and that all the rooms were booked. Be aware when you pay extra through expedia that you might not goer what you expect
Comment from Hotel Management
Oct 27, 2014 by Maurice, Hotel Management
Thank you for your kind words in regards to our friendly and professional staff. I am glad we could accommodate you and your special four legged friend. As for the king bed I do apologize for this, we try to allocate our rooms , I will have our guest services team monitor this better.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa on

Did the job

Posted Oct 24, 2014
Needed accommodation on the night of the terror attack. Hotel was completely adequate.
Comment from Hotel Management
Oct 27, 2014 by Maurice, Hotel Management
I am glad we could accommodate you on the night of the tragic situation here in Ottawa last week. It is great to know we could make you feel safe and sound.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown area.

Posted Oct 23, 2014
Cons: To add a pool or a sauna .
Location: Have attractions near by in walking distance for guest
It was a very nice hotel, the workers at the desk could have been more open to the guest as we came in, instead they were busy looking at the computer screens. The pictures of the gym look much bigger than what the gym actually it would have been nice if there was other machines and weights present . As well if there was something in the room that could be used to clean the machines after a workout.
Comment from Hotel Management
Oct 27, 2014 by Maurice, Hotel Management
I am glad you felt our hotel was nice and very disappointed that our staff was not as intentive as they should have been. I will speak with our Executive Housekeeper to ensure ther are cleaning supplies available to wipe down the machines after every use.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from UK

Hotel in walking distance of Ottawa government off

Posted Oct 22, 2014
Pros: Convenient for tourism
Cons: Heater / air conditioner very noisy and not very warming
Surprised to find that rooms did not have a safe. I had to ask for a different room to obtain one. Breakfast was plated to order so not able to choose in detail as in buffet service
Comment from Hotel Management
Oct 24, 2014 by Maurice, Hotel Management
I do apologize all of our rooms do not have safes but upon request we can reserve one for you. The restaurant in the hotel does not offer buffet service I will speak with the manager ther to see if this is a possible option for the future. Thank you so much for your comments , our goal is is to ensure you are a staified guest when staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montréal

Very good

Posted Oct 21, 2014
The room was very clean. I had a room with a good view and the price was reasonable. The staff were very kind.
Comment from Hotel Management
Oct 24, 2014 by Maurice, Hotel Management
I will pass on your kind words to our Housekeeping team, they take great pride in their work by offering our guests clean rooms. Our team here are very professional and friendly and we appreciate you noticing that. Hope you come back and stay with us soon.
2 out of 5
by A verified traveler from Tornto, On. Canada

The Hotel is ok.

Posted Oct 20, 2014
The sataff was horrible , and they were not hepful at all. When we checked in our booking was included breakfast and the lady at the counter couldn't find. She said she will talk to the manager and will call us. We waited until in the evening and didn't receive any call, so I went down to see what is going on, I met another lady and I asked her where is the other lady that was here, she said her shift is done and went home. I told the new lady what happened and said sorry I can't help you. The staff needs more training how to deal with customers.
Comment from Hotel Management
Oct 24, 2014 by Maurice, Hotel Management
Ypou are correct a simple thing like this should have been delt with right away and instead it turned what good have been a positive experience into a negative one. I do apologize and yes we will follow up with more training in this area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Oct 19, 2014
The hotel was very accommodating and surprising clean and close to Down town. I would recommend this hotel to anyone.
Comment from Hotel Management
Oct 22, 2014 by Maurice, Hotel Management
Thank you for saying you would recommend us. I will pass on your comments to our Houskeeping team regarding how hard they work to keep the hotel clean for our guests. We look forward to having you stay with us again soon.
Comment from Hotel Management
Oct 21, 2014 by Maurice, Hotel Management
Thank you for your comments,I will pass them on to our Housekeeping department they love to be recognized for their hard efforts. Yes, please recommend us to very we enjoy seeing new faces and welcoming new guests to our property.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice comfortable hotel with difficult parking

Posted Oct 18, 2014
Pros: Fridge, microwave, Tv in room. Clean.
Cons: They could give free parking
It was a comfortable room, well equipped with electronics. Temperature was good, and could be controlled by us.
Comment from Hotel Management
Oct 21, 2014 by Maurice, Hotel Management
I would like to thank you for your comments regarding your comfortable stay with us on your visit to Ottawa. We are looking at a planned renovation project on our parking facility so hopefully this make thing easier for our guests and the parking situation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Clean and a great value. Hotel staff very friendly as well as bar staff
Comment from Hotel Management
Oct 20, 2014 by Maurice, Hotel Management
Our guest satisfaction is important to us here at Radisson Ottawa and I would like to thank you for saying you found our property clean, a great value and the staff friendly. I hope we get to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from St.John's, newfoundland

Great location in DT ottawa

Posted Oct 1, 2014
Pros: They didn't have a place to lock up our bicycles but let us keep them in a room inside the hotel.
Cons: Staff aren't very friendly or helpful
Price was good for the location, booked for 2 nights but due to travel issues could only stay for one and was not refunded for the missed night. They offer parking in a parking garage but do not own the parking garage so I was charged twice for parking one vehicle, by the hotel and by the garage itself. After I informed the hotel they did credit me back the money. Location is great, room was clean and spacious.