Ratings based on 441 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London Ontario

excellent area connected to a big shopping centre

Posted Oct 22, 2014
enjoyed our stay with the family . they offered us free internet for both rooms. very clean and quite. walking distance to all attractions. very helpful staff definitely I will stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

weekend get away

Posted Oct 14, 2014
Pros: The staff
Location: location is amazing ,
The staff so helpful with directions , smiles on their faces at all times. I stood outside for a while and the valet gentleman were great with the guests, polite helpful and spoke both French and English. The location is amazing you are in walking distant from all the main attractions. You can see your hotel from where ever you are , so you can't get lost.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Nice hotel and close to everything.

Posted Oct 14, 2014
Everything was great from the staff to hotel except for the terrible elevator system.
5 out of 5
Recommended
for Families
by A verified traveler from Calgary

Reunion Trip

Posted Sep 28, 2014
Pros: Service
Location: right downtown in Ottawa, close to the Byward Market and Parliament Hill, confederation Square and the canal, so lots of shops and sightseeing
rooms were ready, valet service of the car was excellent, and staff very helpful on travel and directions highly recommend the hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Must be the location

Posted Sep 22, 2014
Expected more for the rate nothing special about anything
5 out of 5
Recommended
for Families
by A verified traveler from Mississauga

Nice, brite room, great view, clean comfotable bed

Posted Sep 22, 2014
Pros: Location is perfect.
Cons: I am not a fan of the dogs, some of them were barking.
Location: The proximity to University of Ottawa is the most important for me and will stay in the hotel again, if the price is right.
I came early and was able to chech in shortly after 9 am, the room was great, room service good, breakfast was huge and tasted good, too.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Rooms need updating!

Posted Sep 2, 2014
Beds need replacing and room very dusty. Bathroom dated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to all amenities downtown

Posted Sep 2, 2014
Pros: Nice clean lines in the rooms, the bar was open late with good food options. Staff were very helpful and pleasant.
Cons: The elevators did not seem to be able to handle the volume of usage during peak load times.
Location: excellent location in downtown area
Got there late, Valet parking was a zoo but taken care of quickly as was checkin.
2 out of 5
by A verified traveler

Beautiful exterior and that's it!

Posted Sep 1, 2014
Pros: The architectural details of the building,
Cons: The service...check in time is 3pm and the room was not ready until after 4 pm...only after being persistent!
Location: The location is supreme and I imagine that is the only real reason people book this hotel
We stayed for two nights...the exterior of the hotel is beautiful. The lobby furniture has seen better days and the rooms are large and in desperate need of being updated. I understand the elegance of yester year....but the furniture needs to reflect the period and the elegance of that period. Not dated and in need of an extreme cleaning!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, on

They aim to please

Posted Aug 30, 2014
Pros: Convienent location to everything
Cons: N/A
When booking and checking out the staff were very friendly. No matter how long it took, they were always top drawer.