Reception

Reviews of Travelodge by Wyndham Ottawa East

2 out of 5
Travelodge by Wyndham Ottawa East
1486 Innes Rd, Ottawa, ON

Reviews

7.6

Good

Rating 10 - Excellent. 351 out of 1017 reviews" "
Rating 8 - Good. 326 out of 1017 reviews" "
Rating 6 - Okay. 179 out of 1017 reviews" "
Rating 4 - Poor. 101 out of 1017 reviews" "
Rating 2 - Terrible. 60 out of 1017 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Flavius

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 29, 2024
Thank you for the 5/5 score .We appreciated the feed back

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and loved the pool. No breakfast offered at the hotel.
Stayed 2 nights in Mar 2024
Response from Iman Front Desk Manager on Mar 28, 2024
Thank you for 5/5 score we appreciated the feed back. No restaurant in the hotel however there is Broadways bar and gril on site.

6/10 Okay

Melissa

Traveled with family
Disliked: Amenities, property conditions & facilities
Considering some rooms were renovated, they did half ass job. They need to replace doors for better sound management. Poor is small. No hot tub. It’s ok if you’re looking for very basic hotel stay- ie/ sleep & go
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 28, 2024
Thank you for the feed back

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great parking for trucks
Stayed 1 night in Mar 2024
Response from Jocelyn General Manager on Mar 27, 2024
Thank you! We have a large truck lot - perfect for busses and large trucks!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful reception staff
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 25, 2024
Thank you for your feed back We are Delighted to hear that our staff made a great impression on you with their friendly and attentive service,

8/10 Good

Zaineldien

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Iman Front Desk Manager on Mar 26, 2024
Thank you for the feed back

10/10 Excellent

Denis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very friendly and made our check-in very pleasant.
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 25, 2024
Thank you for your feed back. We are very pleased to hear that your process of check was smooth and efficient.

10/10 Excellent

AHMED

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Iman Front Desk Manager on Mar 25, 2024
Thank you for the feed back

2/10 Terrible

Chad

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room not maintained or well kept, lots of small upgrades to make it look better. Poor general maintenance, lots of odor in halls.
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 25, 2024
Thank you for your feed back on our room amenities. We are sorry to hear that certain aspects didn't meet your expectations. We are in the process of renovating our rooms and we would like to welcome you back in our renovated rooms for your next stay

6/10 Okay

Shane

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was okay, disappointed they do not offer daybed, I felt disappointed to learn there is no breakfast and the photos made it look like it has this service.
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 20, 2024
Thank you for the feed back, We apologize for the confusion we have restaurant on side called Broadways however is not part of the hotel

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service
Nicely updated rooms, comfy beds but very small pillows (size of a couch cushion) Staff member at check in was VERY friendly and helpful! Staff on check out not so friendly. Cleaning staff very loud while cleaning rooms in the mornings.
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 17, 2024
Thank you for the 5/5 star rating. We appreciate the feed back and we apologize about any inconvenient

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 2 nights in Mar 2024
Response from Iman Front Desk Manager on Mar 17, 2024
Thank you so much for the 5/5 star rating we appreciate the feed back

8/10 Good

Scott

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a great place to sleep but could use more lighting in the pool
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 17, 2024
Thank you for 4/5 star rating we appreciate the feed back

8/10 Good

Helen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Kids loved the pool, steps away from nice restsurant
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 16, 2024
Thank you Helen for 4/5 star rating. We are pleased to hear that you enjoyed your

10/10 Excellent

AHMED

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Iman Front Desk Manager on Mar 15, 2024
Thank you Ahmed for your 5 star rating

8/10 Good

Michel, Guelph

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 15, 2024
Thank you Michel for the 4/5 rating .

10/10 Excellent

albert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, surrounded by amenities, staff was quick and friendly, clean room
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 13, 2024
Thank you for your 5/5 rating . We are pleased that you had a positive experience and we look forward to welcome you back for your next visit.

8/10 Good

Donald

Liked: Staff & service
Construction outside window
Response from Iman Front Desk Manager on Mar 13, 2024
Thank you for your review and we apologize about construction noise.

10/10 Excellent

Dominic, QUEBEC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 13, 2024
Thank you for the 5/5 rating

10/10 Excellent

AHMED

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Iman Front Desk Manager on Mar 13, 2024
Thank you for the 5/5 rating

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 3, 2024
Thank you for the feed back and We are indeed looking forward to your next visit!

10/10 Excellent

AHMED

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2024
Response from Jocelyn General Manager on Mar 1, 2024
Thank you for the perfect score!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 5 nights in mid February. The location was great for me, with plenty of free parking, the facility was very clean and was very quiet for the most part. I will admit, the bed was a little hard, but everyone's preference is different, so you may like it just fine. I wouldn't hesitate to stay here again.
Stayed 5 nights in Feb 2024
Response from Jocelyn General Manager on Mar 1, 2024
Thank you for taking the time to let us know about your most recent stay-we appreciate the feedback! We hope to see you again!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think after all the reviews I’ve ever done. This is basically just another hotel. It’s a good eight out of 10 nothing special it’s clean useful it’s comfortable it’s not risky to stay here. That’s for sure.
Stayed 2 nights in Feb 2024
Response from Iman Front Desk Manager on Feb 29, 2024
Thank you Mr. Boyle for 8/10 rating we appreciate the feed back .It would be a pleasure to welcome you again .

10/10 Excellent

Mandeep Kaur

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff.
Stayed 2 nights in Feb 2024
Response from Iman Front Desk Manager on Feb 27, 2024
Thank you for 5 /5 rating we appreciate the feed back

6/10 Okay

linda

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Fridge was super small, couldn't fit much in it and we had very few tv channels. Front desk staff was not helpful with the tv
Stayed 2 nights in Feb 2024
Response from Iman Front Desk Manager on Feb 27, 2024
Thank you for the feedback.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Restaurant nearby Side entrance door not working - no cleaned pathway to main entrance made it worse Toilet tank running all the time resulting in material waste of water. Even though I reported it to front desk, repairman could not find the fault: I did and I am a CPA not very techy :)
Stayed 5 nights in Feb 2024
Response from Iman HassanFDM on Feb 26, 2024
Thank you for the feedback and the perfect score We apologize about inconvenience with entrance our maintenance team are working to resolve the issues

10/10 Excellent

AHMED

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Iman Hassan on Feb 26, 2024
Thank you for the perfect score

8/10 Good

Carol, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel just off the highway. The room was small as I was travelling solo.
Stayed 1 night in Feb 2024
Response from Iman HassanFDM on Feb 26, 2024
Thank you for the feed back

10/10 Excellent

Laura

Liked: Cleanliness, amenities
Very nice and welcoming
Stayed 4 nights in Feb 2024
Response from Iman Front Desk Manager on Feb 21, 2024
Thank you Laura for the perfect score

10/10 Excellent

AHMED

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Feb 2024
Response from Iman Front Desk Manager on Feb 17, 2024
Thank you for the perfect score

8/10 Good

Ochulor

Stayed 2 nights in Feb 2024
Response from Jocelyn General Manager on Mar 21, 2024
Thank you!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , good location
Stayed 1 night in Feb 2024
Response from Jocelyn General Manager on Feb 13, 2024
Thank you!

8/10 Good

Nevena

Traveled with family
Liked: Staff & service
comfortable beds, nice and quiet, clean
Stayed 1 night in Feb 2024
Response from Iman Front Desk Manager on Feb 12, 2024
Thank you Nevena for the 4/5 rating. We are pleasant that you enjoyed your stay with us.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jocelyn General Manager on Feb 8, 2024
Thank you!

6/10 Okay

Shallan

Stayed 2 nights in Jan 2024
Response from Iman Front Desk Manager on Mar 20, 2024
Thank you for the feed back

10/10 Excellent

Loan F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jocelyn General Manager on Jan 28, 2024
Thank you! Hope to see you again!

8/10 Good

udit

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Iman Front Desk Manager on Jan 23, 2024
Thank you for staying with us

10/10 Excellent

Joe Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and polite staff. Very clean facility.
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Jan 21, 2024
Thank you for the perfect score and hope to see you again in the near future.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
The employees were amazing and fast when we needed something. It was a great stay. The rooms are smaller than I thought and the blankets are extra thin. Had to order another and it was REALLY thin too.
Stayed 1 night in Jan 2024
Response from Iman Front Desk Manager on Jan 21, 2024
Thank you Kevin for the feed back we greatly appreciate your comments.

10/10 Excellent

Harry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed by the staff which was friendly and the place is clean and quiet! Recommend it as it pays the.value for money.
Stayed 1 night in Jan 2024
Response from Iman Front Desk Manager on Jan 20, 2024
Thank you Harry for the kind words and positive feed back. We are very blessed to hear that you enjoyed you stay with us

8/10 Good

Brenda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to all amenities. Restaurant right by the hotel(walking distance). Rooms were clean .
Stayed 2 nights in Jan 2024
Response from Jocelyn General Manager on Jan 19, 2024
Thank you for staying with us! The Broadway Bar & Grill is onsite which makes it very convenient!

4/10 Poor

Kathryn

Business traveler
Disliked: Amenities, property conditions & facilities
The fact that it takes 5 -7 business days to return a damage deposit of $200 is ridiculous - I've never had this happen at any other hotel chain. Also - I was but in a very noisy room, however, the staff were kind and moved my room.
Stayed 1 night in Jan 2024
Response from Iman Front Desk Manager on Jan 17, 2024
Thank you Kathryn for the feed back. Unfortunately it is the policy of banks to hold the authorization funds from 5 to 7 business days. The hotel releases the authorized amount upon checkouts. Im sorry that fist room did not meet your expectation and i hope that you enjoyed the rest of your stay with us.

8/10 Good

Brent, Renfrew

Stayed 1 night in Jan 2024
Response from Jocelyn General Manager on Jan 19, 2024
Thank you!

10/10 Excellent

Nick

Stayed 2 nights in Jan 2024
Response from Jocelyn General Manager on Jan 13, 2024
Thanks for staying with us!

8/10 Good

Stefan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is filthy.
Stayed 1 night in Jan 2024
Response from Iman ,Front Desk Manager on Jan 9, 2024
Thank you for the great score. Sorry if you found any cleanliness issues.Please if you experienced any cleanliness issues during your stay ,please let us know,so we can resolve it .

6/10 Okay

Paulette

Stayed 1 night in Dec 2023
Response from Iman Front Desk Manager on Jan 21, 2024
Thank you for the feed back

10/10 Excellent

Franz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jocelyn General Manager on Jan 2, 2024
Thank you for the perfect score!

8/10 Good

Jean

Stayed 1 night in Dec 2023
Response from Jocelyn General Manager on Feb 8, 2024
Thank you for staying with us!

2/10 Terrible

harish gandhi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jocelyn General Manager on Dec 30, 2023
So sorry you didn’t enjoy your stay. If you would like to discuss, please call me at 6137451133.