Ratings based on 948 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2015
Pros: Restaurant.
Location: Easy to find. Close to Carleton U. Shopping and restaurants near by.
Very pleased with our experience at this hotel. The water park/pool area was a pleasant surprise. We decided to eat dinner at the hotel restaurant. Excellent food and service. Room was very comfortable and clean. Found the staff to be friendly and helpful. Glad we were there for Friday and Saturday nights as the pool was very crowded on the 2nd night. We got our pool time in on the Friday. Would definitely stay there again!
3 out of 5
by A verified travelerfrom montreal

hotel avec plage intérieur pour enfants et famille

Posted May 22, 2015
Pros: La réception ,le coût ,le stationnement le wifi inclus
Cons: Place réserve aux adultes sans enfants à la salle a manger Heures pour adultes à la piscine
Location: Loin du centre ville .Autobus disponibles cependant mais aucun trajet sur site de la montagne de site touristique loin du canal Rideau.
Ambiance survolte à la piscine et la salle a manger. Enfants turbulents,joue dans le buffet ,bouscule . Aucune place aux adultes . Place familial pour gens de peu de classe
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Water park

Posted May 19, 2015
The hotel staff were friendly an the room was clean , my grandkids loved the water park , our room was facing the water park which is a in door water park an can be quite noisey ,would choose a different Ron next time .The buffet breakfast area was small an unorganized but food was ok .
Comment from Hotel Management
May 21, 2015 by Elena P, Hotel Management
Dear Guest, Thank you for posting your comments. Whether positive or suggesting improvements we value all of them as they are great feedback for training initiatives. We are glad that you enjoyed your stay and took advantage of the Water Park. Yes, being an indoor Water Park, it does get loud during the busy times. We are looking forward to welcoming you in the future
1 out of 5
by A verified travelerfrom quebec

This place is about to close and it shows...

Posted May 12, 2015
Run down, old and beaten and we were told it is on the brink of closing and it shows. The rooms are old with old carpets and the A/C does not work...the meeting rooms are mediocre. Will not be returning.
Comment from Hotel Management
May 13, 2015 by Elena P, Hotel Management
Dear Wayne, Thank you for posting your comments. Whether positive or suggesting improvements we value all of them as they are great feedback for training initiatives. Please note that the hotel is not closing. We are closing our conference facilities as of July 2015, however the hotel remains open. Sincerely, Travelodge Ottawa West Management Team
2 out of 5
by A verified traveler

Posted May 12, 2015
Cons: Carpet in halls is lifting. Rooms are tiny. Back entrance closed. Parking in sketchy parking lot.
Slamming doors, carpet in halls lifting, rooms tiny, back entrance closed, parking sketchy.
Comment from Hotel Management
May 13, 2015 by Elena P, Hotel Management
Dear Guest, Thank you for posting your comments. Whether positive or suggesting improvements we value all of them as they are great feedback for training initiatives. Sincerely, Your Travelodge Ottawa West Management Team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newmarket, ON

Nice comfortable stay; friendly staff

Posted May 5, 2015
Pros: Location, clean, friendly, reasonable.
Friendly staff, quick check in, clean comfortable room with very nice terrace overlooking lovely courtyard. Complimentary breakfast was a bonus (didn't know it was included when we booked), and was good. We were just off Highway 417 and centrally located for everything we wanted to do. A nice easy spot for an overnight in Ottawa, would recommend this to friends.
Comment from Hotel Management
May 7, 2015 by Elena P, Hotel Management
Dear Doug, Thank you for your positive comments regarding the service, I am happy to pass them along. We are glad that you had a good stay, loved the location and enjoyed your breakfast. We are looking forward to welcoming you back to our hotel when you are in Ottawa and thank you so much for your recommendations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
Pros: Breakfast was included Room was quiet
I was happy to find that breakfast and parking was included
Comment from Hotel Management
May 4, 2015 by Elena P, Hotel Management
Dear Guest, Thank you for taking the time and posting your comments. We are delighted that you enjoyed your stay with us and we hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Great place to stay

Posted Apr 27, 2015
The hotel was very nice and the worker were great. The wave pool water was a little cold but other than that my kids had a great time
Comment from Hotel Management
Apr 29, 2015 by Elena P, Hotel Management
Dear Jen, Our goal is to deliver an inspired stay experience for all of our guests and we are delighted this was the case for you. I have shared your comments with our team, We have an amazing team and we love when our guests leave the hotel happy. I am sorry that the pool temperature was a bit cold, but it seems that the kids enjoyed their experience. We hope to welcome you again in the future.
3 out of 5
by A verified travelerfrom waterloo ontario

Clean and comfortable bed but ...

Posted Apr 26, 2015
That's about it. It's clean but aging. Very comfortable bed. Pool/hottub hours are very limited. wifi ridiculously slow and intermittent.
Comment from Hotel Management
Apr 29, 2015 by Elena P, Hotel Management
Dear Tracy, Thank you for your positive comments regarding the service, I am happy to pass them along. My apologies if you found the pool hours limited. As per the Wifi, on occasions we have slower times of the day. Thanks again for taking the time and posting a review.
1 out of 5
by A verified travelerfrom carling ottawa

Bad service

Posted Apr 25, 2015
The room was not clean and air condition was not working in the room the indian manager was so rude I told him to change the room he was argue with me that he can't change it it's so bad dirty motel I don't recommend for any body
Comment from Hotel Management
Apr 29, 2015 by Elena P, Hotel Management
Dear Ghazoul, We are sorry to read of your disappointments. We will share your comments with the team as part of our continuous training initiatives avoiding reoccurrence of comments of this nature.