Lobby

Reviews of Super 8 by Wyndham Fairfield

2 out of 5
Super 8 by Wyndham Fairfield
3001 W Burlington Ave, Hwy 34 West, Fairfield, IA

Reviews

8.0

Very Good

Rating 10 - Excellent. 119 out of 313 reviews" "
Rating 8 - Good. 117 out of 313 reviews" "
Rating 6 - Okay. 46 out of 313 reviews" "
Rating 4 - Poor. 18 out of 313 reviews" "
Rating 2 - Terrible. 13 out of 313 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was super clean, the staff was great and the breakfast choices were excellent. Thank You
Stayed 1 night in Apr 2024

8/10 Good

Robert

Nice and clean. Have stayed here before.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Robert,We are delighted that you found our hotel to be nice and clean, and we appreciate your continued patronage. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

8/10 Good

Donald

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Donald, We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns, please don't hesitate to reach out to our team. We value your experience and would like the opportunity to address any issues you may have encountered during your stay.

6/10 Okay

Rex

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Whoville trip
The room was nothing special., but were clean. Easy to get to. The breakfast was not anything special. The biscuits, biscuit and gravy, were dry and hard.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Rex, Thank you for your recent stay with us. We're glad to hear that our rooms were clean and easily accessible. We appreciate your feedback regarding breakfast and apologize for any inconvenience caused. We'll definitely pass this along to our team for review. We value your patronage and hope to welcome you back again in the future.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Melissa,We are delighted to hear that you had an exceptional experience during your stay with us! Our team strives to provide the highest level of service and create memorable moments for our guests. Please do not hesitate to reach out to us if there is anything else we can assist you with in the future.

8/10 Good

Tim

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Employees did not know how to enter my Wyndham membership number on the transaction. Check in process took way too long.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Tim,We apologize for the extended check-in process and any inconvenience it may have caused. Thank you for bringing this to our attention, we will make sure to address this internally and provide further training to our team. We appreciate your feedback as it helps us to improve our services.

4/10 Poor

Stephanie

Disliked: Cleanliness, amenities
We seen a cockroach and the employee did nothing about it.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Stephanie, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the incident you mentioned. We take cleanliness and pest control seriously, and we will address this matter with our staff to ensure it doesn't happen again in the future.

8/10 Good

Audreyanna

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Audreyanna,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Summer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Summer,Thank you for sharing your exceptional experience with us! We are delighted to hear that your stay exceeded your expectations. Our team strives to provide outstanding service, and it is gratifying to know that we succeeded in making your stay memorable. We appreciate your kind words and look forward to welcoming you back soon.

10/10 Excellent

Summer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Easy to book. Good amenities.
Stayed 4 nights in Oct 2023
Response from Manager on Nov 15, 2023
Hello Summer,Thank you for your positive feedback! We strive to provide a clean and comfortable experience for all our guests. We're glad to hear that you found our booking process easy and that you enjoyed our amenities. We hope to welcome you back again in the future!

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Marking feel safe
Stayed 2 nights in Nov 2023
Response from Manager on Nov 5, 2023
Hello Guadalupe,Thank you for taking the time to share your feedback with us. The safety and well-being of our guests is of utmost importance to us, and we are pleased to hear that you felt safe during your stay. We appreciate you choosing our hotel and hope to welcome you back in the future.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Pam,Thank you for your excellent rating! We are thrilled to know that you had a great experience at our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to work and quiet location
Stayed 4 nights in Oct 2023
Response from Manager on Oct 15, 2023
Hello Morgan,Thank you for your feedback! We're glad to hear that our hotel's location was convenient for your work and that you enjoyed the peaceful surroundings. We look forward to welcoming you back soon!

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in time was scheduled for 2:00 pm but we arrived earlier than expected. The hotel clerk, Ms. Tejal, checked for us and our room was ready, so we were able to check-in earlier. First impression of the outside property was ok. Inside reception area was clean and well maintained. Didn't get to participate in the free breakfast the next morning but the area was clean and well organized. The clerk, Ms. Tejal, was very pleasant and helpful. Enjoyed talking with her. Our room was clean. We experienced several small issues with our room. Notified the clerk about these things when we checked out and she said she would pass that on to the maintenance department. This is an older building that needs to be given a new fresh update. Would probably stay at this property on a return visit to Fairfield. Please note that we didn't check out the indoor pool or the walking trail next to the hotel, both good extras.
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Debra ,Hello Debra, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

Stacy, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minor maintenance issues. Parking lot is in need of major repairs.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Stacy,It means so much to have earned your business. We appreciate the feedback regarding our parking. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Soniya

Stayed 1 night in Sep 2023
Response from Manager on Oct 20, 2023
Hello Soniya,Thank you for your positive review! We're glad to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 9, 2023
Hello Tami,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Tami

Stayed 1 night in Aug 2023
Response from Manager on Sep 10, 2023
Hello Tami,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Emily

Traveled with family
Liked: Staff & service
Disliked: Room comfort
It was a “no smoking” hotel, but had the stench of cigarettes. The pool was FREEZING. Beds were hard also one of the beds did not have sheets.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hi Emily,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to work, convenient
Stayed 4 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello Morgan,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a trasvesty and all tne people were so friendly
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hi Hector,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

10/10 Excellent

MIKE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
helpful desk clerk.
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hi Mike,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Steve,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

Stacie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very nice. The room was clean. Breakfast could have had a little more selection but was good.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hi Stacie,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Rodney

Traveled with family
Disliked: Staff & service, property conditions & facilities
Air conditioner did not work and when we mentioned it nothing was done. So we bought a fan. ONLY THEN did they offer to move us to a different room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Rodney, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, clean rooms.
Stayed 4 nights in Aug 2023
Response from Manager on Aug 13, 2023
Hello Morgan,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 4 nights in Jul 2023
Response from Manager on Aug 11, 2023
Hi Morgan,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be quiet and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. The pool looked to be in good shape but we didn't use it due to time constraints. The parking lot needs some TLC to repair the very worn concrete. Our room (203) had a damp smell and feel to it but otherwise it was good. It seems like many hotel rooms feel damp and I'm not sure why that is the case since the air conditioner was running at 74 degrees and the outside temp was 100; it should have been nice and dry in the room. The breakfast was typical for being free (eggs, sausage, donuts, oatmeal, cereal, waffles, bananas, yogurt, bagels , etc) The coffee was excellent!
Stayed 2 nights in Jul 2023
Response from Manager on Aug 6, 2023
Hello Mike,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff as well as our air conditioner. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A good room. Very convenient. The staff was very kind and accommodating to us and our pet. Would stay here again.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Janice,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and your insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cool air conditioning, quiet.
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Morgan,Thank you for sharing your experience. We truly appreciate the insight regarding our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
first time at a Super 8 could not find anything else close
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hi Robert,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 Good

Jean

Liked: Staff & service, property conditions & facilities
This was a typical low cost motel, but it was clean and well kept up. Breakfast choices were all carbs. It was safe and noise levels were low.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 9, 2023
Hello Jean,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Matt,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on Jun 29, 2023
Hello Michael,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Jun 2023
Response from Manager on Jun 25, 2023
Hello Joseph,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Nadine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
King bed seemed short. Otherwise, everything was O.K. I was impressed by the cleaning staff, etc., as they were all very friendly and that doesn't usually happen. It always gives a person a good feeling! Thank You!
Stayed 1 night in Jun 2023
Response from Manager on Jun 15, 2023
Hi Nadine,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members, along with the kind bed size. Waiting to serve you again!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Daniel,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Nathaniel

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean, and the staff was friendly and professional. Our only complaint would be that the pool was closed for maintenance, but that was just a matter of timing. My family would stay there again.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Nathaniel,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, though you were nto able to use the pool services. We hope to see you again.

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
No hot water, no assistance
We had no hot water. We were there less than 12 hours. I called down immediately when we upstairs and realized no hot water, nobody answered at the desk, or an hour later. I often wonder how you're supposed to wash your hands properly after using the restroom with no hot water. In the morning we tried it again, we had at least warm water to wash our hands. We took very cold showers to basically wash the necessities and get out. When we said something to the lady at the desk her thing was I am sorry I'll tell maintenance they'll be in by 8, we had to be gone by 7. She gave us a $15 discount.
Stayed 1 night in May 2023
Response from Manager on May 17, 2023
Hello Angela, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice space.
The staff was very kind and sociable. The breakfast was nice and hot. There is a trail the goes behind with access from the hotel parking area. It was a beautiful walk. The floors were wood which was nice. They did get cold so pack socks. :) Would stay here again.
Stayed 1 night in Apr 2023
Response from Manager on Apr 4, 2023
Hello Bridget, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, amenities
Stay away from this place.
Stayed 1 night in Mar 2023
Response from Manager on Mar 19, 2023
Hello Mohamed,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Lois

Business traveler
Stayed 1 night in Mar 2023
Response from Manager on Mar 11, 2023
Hello Lois,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Bret

Disliked: Cleanliness, staff & service, amenities
I am obviously homosexual and when I arrived the man at the front desk looked at me like I was an alien from a different planet and made me feel VERY uncomfortable. He was very short and unpleasant at check in and when I asked for late check out due to my meeting being pushed back he refused and only gave me 30 extra minutes. I was staying in there most expensive suite as well. I have not been that judged or uncomfortable at a hotel in my life.
Stayed 1 night in Feb 2023
Response from Manager on Feb 23, 2023
Hello Bret, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Matthew

Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Hello Matthew,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on Jan 20, 2023
Hello Linda,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Leland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite. Comfortable beds
Response from Manager on Dec 20, 2022
Hello Leland,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Donald

Stayed 2 nights in Nov 2022
Response from Manager on Feb 25, 2023
Hello Donald,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
Give this underrated property a try!
This property currently shows 7.8 composite rating on hotels.com. I feel this is underrated and is actually deserving 8.4 or so. The local manager has worked hard to make improvements and it shows. Previously we've always used Americinn in Fairfield. I was expecting to not like this Super 8, but was pleasantly surprised at the professional management and update work. Now plan to stay here on future trips to Fairfield. The breakfast area rehab makes it look equivalent to what you'd expect at Country Inn or Hampton Inn. Good beds, excellent housekeeping. WiFi is metered to about 2.0 MBPS, but enough bandwidth to stream video. Wired Ethernet connection in our room was live and metered about the same. Convenient overflow parking area good for RVs, U-Haul trailers, etc. Very convenient to WalMart.
Stayed 5 nights in Oct 2022
Response from Manager on Oct 28, 2022
Hello Lawrence,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our housekeeping and your insights regarding our parking. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Lynn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough room, good breakfast was good.
Stayed 1 night in Oct 2022
Response from Manager on Oct 20, 2022
Hello Lynn,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast and also our room. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Ryan

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Dirty sheets, key hardly worked properly
Stayed 2 nights in Oct 2022
Response from Manager on Oct 18, 2022
Hello Ryan,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our sheets. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.