Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Rockville, MD

Great for business travelers, not families

Posted Apr 7, 2015
Pros: Breakfast was good
Cons: Pool hours
Location: To do (sightseeing)? Not much. But it is close to Owings Mills Town Center with shopping and restaurants.
We stayed overnight to attend a funeral the next day. While the hotel was fine, we were very disappointed with the hours for the pool (5-10 pm on weekdays). Our boys had been looking forward to a swim in the morning before the funeral, but it was not open. At other hotels with indoor pools where we've stayed the pool opens early morning and is open until late at night. We were unpleasantly surprised by this hotel's pool hours. Definitely intended for business travelers, not families.
1 out of 5
by A verified travelerfrom ny

Bad hotel...Horrible customer service...

Posted Apr 5, 2015
The customer service was Horrible!!! When the hotel couldn't accommodate me for early checkin, I was left to sleep in my car...
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to event and restaurants.

Posted Mar 30, 2015
Staff was awesome and room was clean. Hotel is a great location, convenient for our event and then night time eating choices.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Very nice hotel

Posted Mar 30, 2015
We were in town for a horse show, so not a lot of time actually at the hotel. Just there for sleeping and cleaning up after the show. Still a very nice hotel. Easy to get to, convenient to the mall and restaurants, very nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

Posted Mar 24, 2015
The location had easy access to major thoroughfares, the facility had a nice appearance, courteous, efficient staff, the room was nice and the breakfast was fine having meat, eggs, waffles, juices and fresh fruits. You don't need to change a thing. The price was appropriate. Thanks for a nice experience.
5 out of 5
Recommended
for Families
by A verified travelerfrom New City, NY

Nice hotel

Posted Mar 23, 2015
Cons: Really does not need improvement. Everything went smoothly from booking to checking out.
Location: Many things near by within 20 - 30 minute drive. We were there for a family party.
Everything was good with this hotel. The room was clean comfortable and the location was perfect
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Delaware

Nice hotel close to Baltimore beltway

Posted Mar 2, 2015
Pros: It is clean, the personnel are very friendly and the "free breakfast" is great.
Cons: That the mattresses were as nice as your sister hotel HGI.
Location: There are many restaurants near by which make it convenient along with being right along side of 795 to 695
Even though I have been coming to this hotel for over two years, I am treated as if I am a first time customer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Nice hotel close to my job

Posted Feb 16, 2015
Pros: Location
Cons: Nothing to add.
Location: Lenny's Deli on Reisterstown Road - awesome NY-style corned beef sandwiches! Also, excellent sushi at Edo Sushi II in the Safeway shopping center.
Overall, excellent. Very helpful staff - polite, respectful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and clean environment.

Posted Feb 10, 2015
Pros: Close proximity to everything .
Location: Eateries were close by and shopping too.
Great experience. Would recommend to others. It almost seemed like the facility was built a few months ago but it has been in existence for a few years. The facility was clean and the staff was very friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2015
There was a bad experience I was giving the key to someone else room I enter the room and people was in the bed someone could have gotten hurt