Exterior

Reviews of Comfort Inn & Suites Lincoln Talladega I-20

2.5 out of 5
Comfort Inn & Suites Lincoln Talladega I-20
850 A Speedway Industrial Dr, Lincoln, AL

Reviews

8.2

Very Good

Rating 10 - Excellent. 155 out of 349 reviews" "
Rating 8 - Good. 107 out of 349 reviews" "
Rating 6 - Okay. 42 out of 349 reviews" "
Rating 4 - Poor. 30 out of 349 reviews" "
Rating 2 - Terrible. 15 out of 349 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Merrilly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, friendly staff. We have stayed before and will again. Thank you!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Merrilly,We are delighted to hear that you had a positive experience with our friendly staff. We appreciate your loyalty and look forward to welcoming you back in the future. Thank you for your kind words!

8/10 Good

Freddie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Freddie,Thank you for sharing your positive experience with us. We are thrilled to hear that you enjoyed your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future.

2/10 Terrible

Timyiaka

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st night was met with roaches!! I was told that the workers stayed in that room and that may have been the reason. I was then moved to the 2nd floor and the issue was the same. I notified the staff who immediately acknowledged the issue and issued a refund. A short time thereafter, the front desk staff came banging on my door asking why we were still there. I directed her away from my door, closed it and got dressed to then converse with her at the front desk. She was unprofessionally dressed in spandex and a wrinkled T-shirt and stated that her title was “front desk!” She tried to explain that she was sent by another front desk employee. I suggested they receive customer service training and understand how important it is for them not to further aggravate a guest and especially a guest that experienced a roach infestation issue. I took pictures and video, shook out our clothing, packed and left within the hour at midnight. Never again!!!!
Stayed 2 nights in Nov 2023
Response from Manager on Jan 25, 2024
Hello Timyiaka, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Karen

Traveled with partner
Disliked: Cleanliness, amenities
We stayed at several comfort inns that were fantastic. Not this one. Staff was on their cell phones even when you were interacting. Housekeeper was very very nice yhough. Laundry room was dirty
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Karen,We appreciate you choosing Comfort Inn for your stay and apologize for any inconveniences you experienced. Our team is committed to providing excellent customer service, so we'll address your concerns with the staff's attentiveness and emphasize the importance of being fully present. We're glad to hear that the housekeeper provided a positive experience, and we'll ensure the laundry room is thoroughly cleaned. Thank you for bringing this to our attention.

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The front desk lady was very nice ar check in. Our room was in decent condition. There was no blanket for the sofa bed. The bathroom had empty shampoo and conditioner bottles. The shower also didnt drain and drain was full of hair so my children were unable to get baths.
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Jessica,Thank you for sharing your feedback with us. We're glad to hear that our front desk staff provided friendly service during your check-in. We apologize for any inconvenience you experienced with the blanket for the sofa bed and the amenities in the bathroom. We appreciate you bringing these issues to our attention and will address them with our team to ensure a more comfortable stay for future guests.

10/10 Excellent

Lubomir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Lubomir,We are thrilled to hear that you had a fantastic stay at our hotel! Our team appreciates your positive rating and we are delighted that you had such a wonderful experience. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay!

10/10 Excellent

DARRALL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello DARRALL,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further feedback, we would love to hear from you. We hope to have the pleasure of welcoming you back in the future for another impeccable stay.

8/10 Good

chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would recommend for a stay at this property is bringing a universal remote! My kids could not play their game because there was no remote that would turn to the HDMI channel😔 Breakfast was awesome and we were able to relax 😎
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello chelsea,Thank you for your feedback! We appreciate your positive comments about our breakfast and the relaxing atmosphere. We apologize for any inconvenience caused by the lack of a universal remote. We'll take note of your suggestion and share it with our team for future improvements. We hope to welcome you back for another pleasant stay soon!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Raymond, Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 Okay

Paula

Business traveler
Liked: Cleanliness, staff & service, room comfort
Friendly Staff
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Paula,Thank you for taking the time to share your fantastic rating! We are thrilled to know that your stay at our hotel exceeded your expectations. Your satisfaction is our utmost priority, and we hope to welcome you back for another awesome experience in the future.

8/10 Good

Rufus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Rufus,Thank you for your feedback! We are thrilled to hear that you had such a positive experience during your stay. We hope to welcome you back soon!

10/10 Excellent

Takaaki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and not noisy even near by Freeway.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Takaaki,Thank you for your feedback! We're delighted that our hotel's convenient location and soundproofing measures helped ensure a peaceful stay for you.

10/10 Excellent

Teresa

Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Teresa,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it because it was close to the interstate. Very close to the speedway & it was very clean/ quite / lots of parking that was well lit.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Michael,On behalf of our entire staff, we thank you for your business and for your comments regarding our parking. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Robert,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 Terrible

Michelle

Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Michelle, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Kerrisa

Stayed 4 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Kerrisa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Ric

Liked: Cleanliness, amenities
Good
Stayed 5 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Ric,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Jennifer, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

gail, Bankston

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good stay for the money. The property was good, not great. Breakfast was a disappointment.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello gail,Thank you for taking the time to share your comments regarding our breakfast and property. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Roger

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Acceptable
Stayed 1 night in Jul 2023
Response from Manager on Aug 11, 2023
Hi Roger,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

June

Traveled with family
Liked: Cleanliness, room comfort
Needs renovations but was clean
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello June,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Barry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello Barry,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Daniel

Stayed 5 nights in Jul 2023
Response from Manager on Aug 13, 2023
Hello Daniel,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Thomasina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 24, 2023
Hello Thomasina,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Robin, Boyce

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice location on the Lincoln road. Coffee machine was out of order for 2 days...seemed the management didnt bother to get a new one for breakfast.
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Jul 19, 2023
Dear Robin,Thank you for the review. I am pleased that you found a nice location and had a good stay. We will use your comment and make decisions every day that lead us closer and closer to being the best hotel in the area. Our assurance to you is this: Staying with us again will get you a great experience. I hope that you will give us another chance to serve you again.Sincerely,Hotel Manager.

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
The whole hotel smelled old & musty/mildewy. The bathtub backed up from showers from the night before. The bathroom smelled like sewer. This hotel is fine for guys going to the NASCAR race at Talladega, but not for families. Oh yeah, the pool was out of service, too.
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Tina,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Areli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 29, 2023
Dear Areli,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hi Heather,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 Okay

Teddy

Traveled with family
Liked: Staff & service
I would give the room a 5 out of 10. The breakfast area was good.
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello Teddy,We appreciate the comments, especially with regards to your opinion of our area and comments about our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Was a great stay
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hi Anthony,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night clerk very professional. Great location great $$, room A+
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hi Jay,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families
Room was nice and there was plenty of space for all 5 of us. The beds were comfortable and sheets were so soft! The breakfast was not good. My husband said the sausage and gravy tasted ruined. Other than that our stay was great, they even have towels for your use at the pool. Would stay here again.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 13, 2023
Hello Rebecca,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our towels and your comments about our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Susie

Stayed 1 night in Jun 2023
Response from Manager on Jun 15, 2023
Hello Susie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable. Easy access to interstate
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Tammie,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our access. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello James,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Manager. on Jun 3, 2023
Dear Robert,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hello Richard,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness, staff & service
The hotel could use some updates and the breakfast food was just ok. Our room had a smell like wet dog.
Stayed 4 nights in May 2023
Response from Manager on May 30, 2023
Hello Rachel, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

ANNE

Stayed 2 nights in May 2023
Response from Manager on May 12, 2023
Hello ANNE,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Sarah-Jane

Liked: Cleanliness, room comfort
This stay was as expected. Room was clean and comfortable. Check in was complicated. I had booked the wrong night. Switching the night was not easy and I didn’t find the Hotels.com associate very helpful or accommodating. I would stay in a comfort inn again but I am unlikely to book through hotels.com again.
Stayed 1 night in May 2023
Response from Hotel Manager on May 4, 2023
Hello Sarah Jane,Thanks for your stay and the feedback telling us about the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.Sincerely,Hotel Manager.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Apr 2023
Response from Manager on May 5, 2023
Hi James,I am so glad that you found our hotel to be convenient that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel Well cared for and attentive staff
Stayed 1 night in Apr 2023
Response from Manager on Apr 16, 2023
Hello Thomas,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Albert B.

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Hello Albert B.,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Bill

Business traveler
Liked: Cleanliness, staff & service
Very clean Facility, room was clean and nicely setup.
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Bill,We appreciate the time you have taken to bring to our attention your feedback with regards to our room and comments about our facility. We hope to someday have another opportunity to host your stay.

8/10 Good

Sylvester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from traffic
Stayed 1 night in Mar 2023
Response from Hotel Manager. on Mar 24, 2023
Dear Sylvester,Thank you for the review. It is pleasing to find out that you had a very good experience during your stay with us. We're evolving over time and can be sure that your next stay will be nice. I look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 21, 2023
Hello Robert,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

D.Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room next to vending very loud all night
Stayed 1 night in Mar 2023
Response from Manager on Mar 21, 2023
Hi D. Raymond,Thank you for being a guest with us and taking the time to share. We are sorry to know that you experienced some issues with the vending noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

10/10 Excellent

Nolan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Manager. on Mar 17, 2023
Dear Nolan,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. I look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 17, 2023
Hello Paul,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.