Ratings based on 293 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
Posted Aug 20, 2014
We were travelling with two children. We booked two double rooms, under the same name. However when we arrived it turned out that one room is on the firts floor, the other - ..on the third. The hotel is an old style building, with lots of long corridors, so communication between the rooms was rather difficult. It is really a shame that the manager and staff of 5 star hotel was so careless.
by A verified traveler from London
A rubbish night's sleepPosted Aug 19, 2014
Beautiful hotel to look at but we were very disappointed with the room and the quality of our night's sleep. Our room faced onto the street and the windows weren't double glazed, so we could hear traffic and dust bin lorries all through the night. We could also hear the people in the room above when they arrived back late that night and the following morning as the floor boards were very creaky. The bed was a basic double so not the largest. I would hope for at least a queen size bed in a 5 star hotel. So - a pretty building in a beautiful city but a hopeless night's sleep. Very disappointing.
for Everyoneby A verified traveler from Vancouver, Canada
Central OxfordPosted Aug 19, 2014
Pros: Location, location,location
Cons: Food service generally
Location: Ashmolean right across the street
We had stayed in the Randolph 2 years ago, in a garret on the top floor, so requested an executive deluxe room. The room assigned was an exec. deluxe, but it was a long march from reception, up and down three sets of stairs, and with many twists and turns through doorways and along halls. We changed rooms the next day and were very happy with that room. We had a very good dinner in the dining room, and breakfasts were good until our last day. My wife's order arrived without the sausage, my bacon was not cooked, just really warmed, the coffee cream was curdled, and our ordered toast did not arrive until after I went to the manager to request again. A poor performance for a top hotel.
for Everyoneby A verified traveler from london
Hotel stay as part of wedding partyPosted Aug 11, 2014
Pros: Excellent service, very attractive old building, perfect setting in centre of oxford
Cons: Some rooms require some updating which I understand is underway
Location: All oxford colleges within easy walking distance
Lovely historic setting, perfect position, great service, very attractive hotel with lovely sweeping staircase Room facilities very good, unfortunately our room smelt very musty but hotel staff did all they could to find alternative room, spray with air freshener etc
by A verified traveler from UK
Good convenient locationPosted Aug 9, 2014
It appeared short staffed. Had to wait long to check in . No response on dialing room service number twice, it would disconnect after ringing for a while. Had to go through the reception to be connected to the room service. Went to the drawing room for tea, there was no staff there for a while. We had to inform the reception to send some staff in . Disappointed with the stay.
for Everyoneby A verified traveler from Glasgow Scotland
This hotel is ideally located for exploring OxfordPosted Aug 2, 2014
Pros: The hotel is well located for accessing Oxford's attractions. The restaurant is excellent - the food is beautifully prepared and presented.
Cons: The decor is tired and needs updating. Some of the reception staff could be more welcoming and helpful.
Location: The Ashmoleon museum is just across the road. It is only a short walk to many of the Oxford colleges, shops and restaurants.
We enjoyed a beautiful if expensive dinner with very good service in the restaurant on our arrival. Unfortunately the rest of the staff were not so attentive, especially the reception who sometimes appeared a little offhand. When we arrived no one asked if we would like our luggage taken to our room; my 18 year old daughter and I carried our bags ourselves! Our room was also a little disappointing. It was certainly clean but rather small. Being at the back of the hotel it overlooked a huge generator - hardly an appealing view! To be fair we booked the three days as part of a deal but the overall cost was still considerable for a short break. The following day we asked if someone could check our air conditioning as it seemed to be not working. Despite assurances that this would be done no one ever appeared. On checkout no one asked if we had enjoyed our stay or if everything had been satisfactory. I found this surprising as in any other hotel I have stayed in this courtesy is common practice. We had breakfast on two of the three days we stayed in the Randolph - expensively priced at £19.99 per person but there was plenty to choose from in the buffet and the opportunity to order freshly cooked items as well and the service was good.
for Everyoneby A verified traveler
nice hotel, but lift service need to be improved!Posted Jul 27, 2014
Cons: lift ! as only one was working and too small and we were on 3rd floor
Location: great location!
nice and clean hotel, good service. great room 301
for Everyoneby A verified traveler from London
Character hotel with excellent friendly service.Posted Jul 27, 2014
Pros: The friendly helpful staff and the delicious food!
Location: The hotel is directly opposite the Ashmolean Museum and within walking distance of the University buildings and City Centre. Excellent location!
We stayed at the Randolph overnight as we were attending a function at the hotel. The General Manager and his staff provided excellent service, with splendid food and wine. We have received several complementary comments from members of our party attending the dinner.
for Everyoneby A verified traveler
Oxford ExperiencePosted Jul 22, 2014
Pros: Location and atmosphere.
Cons: Smell of the rooms, the bathroom cleaning odor was very strong the whole stay.
My American girlfriend wanted to stay in the hotel she had seen so much in films and on television shows. I grow up in Oxford and have stayed at the Randolph for work on several occasions. We stayed on a Sunday night on a special rate making the cost almost acceptable, you have to really tell yourself it is the location and history you are paying for not the quality the rooms. Over all we enjoyed our visit and were very glad we stayed. The staff were great and the included breakfast sent us away with a smile. Thank you.
for Everyoneby A verified traveler from Los Angeles
Posted Jul 19, 2014
Great experience. Would definitely recommend to friends.