Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 3, 2015
Very clean and staff were incredible, really helpful and friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Almost good

Posted Feb 19, 2015
Nice room w great amenities, including hair dryer, ironing board and iron, etc. A few complaints however. The top floor is accessible only by stairs. For the life of me i couldn't figure out the heating/AC. Hot water was often lukewarm to cold.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2015
Central & convenient location. Comfortable room and welcoming staff
2 out of 5
by A verified travelerfrom Cambridge

Safety concerns.

Posted Jan 19, 2015
Pros: Location
Cons: Security
Location: Oxford colleges and museums in walking distance.
Someone burst into my room at 1am - reception staff were not concerned. Apparently their key-card machine was being changed over, so someone else might have a key that allowed them to open my room. Scary.
Comment from Hotel Management
Jan 23, 2015 by iain, Hotel Management
Thank you for taking the time to tell us about your stay at the Mercure Oxford Eastgate Townhouse, . I am so sorry and embarrassed that someone managed to burst into your bedroom at 1.00am in the morning. We do have electronic keys on all our door locks throughout the hotel, and there is the occasional hiccup that a key does not work in the door due to a technical error. The keys can become blank when next to a mobile phone or another electrical device. I have spoken with my colleagues who were on duty during your stay, and they have apologised if they had been somewhat casual with their approach to your concern. We were fully booked in the hotel on 2 of the 3 nights that you stayed, and we think one of the guests had asked for a replacement key and in error the receptionist had mistaken the number, and copied your room number. He then gave it to the guest who automatically without thinking went to your room and entered, realised it was not and went back down the stairs to ask for another electronic key for the room he was actually staying in. I have since spoken with the team on the front desk to ensure that they double check the room number and the name of the person staying in the room. I can assure that this is the first time any incident of this kind has happened in the time I have been manager of this hotel. Again my sincere apologies for the lack of attention to detail , please be assured that the appropriate action and re-trained has been taken. Kind regards Peter Watt Manager
3 out of 5
by A verified travelerfrom China

Dust around all the place

Posted Jan 8, 2015
Maybe the season we coming is not good, the room is definely empty for a long period. We staayed for two days, and hope their cleaner may have more attention on the room detail.
Comment from Hotel Management
Jan 12, 2015 by iain, Hotel Management
Thank you for your feedback and I am very sorry that you r bedroom did not meet your expectations, we are quiet at the beginning of the year. The hotel is due to start a refurbishment programme of the hotel on the second week in January; it should have started last year, however due to the age and structure of the building we have had to re-look at every bedroom individual so as to enhance the space available and ensure a greater product. I am meeting with the area manager for the housekeeping company, and will ask for a full report on the cleanliness of the bathroom, I am very sorry and embarrassed that the standards set are not being adhered to. Regards, Peter Watt, Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Annapolis

Great Location

Posted Dec 16, 2014
Pros: Location, Charm and Cleanliness.
Cons: Food. Staff should sell the town a bit more. They did not get excited about things to do in the city.
Location: Terirble for clothes shopping! Bookstore is a dream. Farm to table restaurants lovely, sourced from nearby Cotswolds. Student priced food good value.
Great, Safe location. Walk to everything. Perfect for exploring quaint Oxford town. Restaurant on premises open late but a hit or miss. The Risotto is horrible. Could not eat it. The burger surprisingly good. Not a problem, good food within walking distance. Clean and comfortable, charming European hotel however, for Americans that love to shower a big problem. It is tub facilities only and hand held shower. But charming nevertheless. Staff is helpful and accommodating. The view from our window was beautiful, overlooking Magdalen College. I will stay here again.
Comment from Hotel Management
Jan 12, 2015 by iain, Hotel Management
Thank you for your kind words, I am please that you enjoyed your stay and received a room over looking the Main Examination Hall for Oxford. We are in the process of upgrading our restaurant, as from tomorrow for the next 5 weeks into a Marco Pierre White Italian New Yorker We are also at the same time start a major renovation of the bedrooms in the whole hotel, so by the end of May we will have a brand new hotel. We look forward to welcoming you back in the future. Kind regards, Peter Watt, Manager
4 out of 5
by A verified travelerfrom Stuttgart

Zentral gelegen, Zimmer sehr sehr klein

Posted Dec 4, 2014
Im 3OG Zimmer super klein und noch mit Schräge. Fast Angstgefüle.
Comment from Hotel Management
Dec 7, 2014 by iain, Hotel Management
Vielen Dank für Ihr Feedback, ist das Hotel aufgrund eine Renovierung Programm in das neue Jahr starten. Ich habe Angst, dass aufgrund des Alters und der Struktur des Gebäudes, die das Projekt verzögert wurde, um den Designer Schlafzimmer Maximierung Raum überprüfen aktivieren möglich waren. Ich hoffe, wir haben die Freude begrüßen Sie zurück, wenn die Renovierung von Ende Mai 2015 abgeschlossen wurde. Herzliche Grüße Peter Watt, Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Essex

Great Location, Disappointing Room Quality

Posted Nov 30, 2014
Pros: Location fantastic
Cons: Condition of rooms - doesn't live up to usual standard of a Mercure hotel
Location: Everything could be reached on foot within about 15 minutes - city centre, bodleian library, museums, university colleges, covered market, etc
Hotel in fabulous central location and I have stayed in Mercure hotels in other worldwide locations so I was very disappointed when I saw the quality of the room. This hotel is actually very expensive, though I was happy to pay the price because of location, obviously I did expect better quality for that price. The paint work was peeling around the frames and also the bath panel was peeling. Not all bathroom doors fitted properly and you could hear residents in other rooms banging them to try and close them. Heating inefficient which as it was winter was very frustrating. Loved the location though, so if you're not as fussy as me about room quality I would recommend it.
Comment from Hotel Management
Dec 3, 2014 by iain, Hotel Management
Thank you for your feedback and I was pleased that the hotel is located ideally for your visit to Oxford. I am afraid we were due to start a total refurbishment of the hotel bedrooms this autumn, having completed 2 pilot rooms for the project going forward. However due to the age, structure and location of the hotel I am afraid this will now be happening in the new year, and should be completed by the end of May, taking into account all our guest feedback. I hope we will have the pleasure of welcoming you back in the future after our refurbishment. With kind regards, Peter Watt, Manager
5 out of 5
Recommended
for Getaway With Friends
by Jamesfrom bath

french visitors

Posted Nov 18, 2014 on Hotels.com
a quick visit to oxford with friends from france,staff friendly and helpful,ideal location,will certainly return.french visitors
Comment from Hotel Management
Jan 24, 2015 by Iain, Hotel Management
Thank you for your kind feedback, greatly appreciated and a huge morale boost to the team. I was pleased to note that you had enjoyed your stay and that you enjoyed the location of the hotel to visit the city . We look forward to wlelcoming you back in the future. With best wishes, Peter Watt, Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom worcester

Great hotel, so close to the city centre

Posted Nov 11, 2014
Lovely hotel and lovely location. Couldn't fault it for the money..would stay again without a doubt. There are some fab shops and bars nearby.
Comment from Hotel Management
Nov 25, 2014 by iain, Hotel Management
Thank you for your kind feedback, I am very pleased that you enjoyed your stay and that the hotel is ideally located to visit all the shops and surrounding attractions. We look forward to welcoming you back in the future. With best wishes, Peter Watt, Manager