Ratings based on 348 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom bahrain

Old hotel

Posted Mar 24, 2015
Avoid room 13 its the smallets room in the hotel And outdated and surely need new mattress
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 3, 2015
Very clean and staff were incredible, really helpful and friendly.
Comment from Hotel Management
Mar 6, 2015 by iain, Hotel Management
Thank you for your great feedback, such a morale boost for the team and greatly appreciated. I am so pleased that the team looked after you and that you had an enjoyable stay, we look forward to welcoming you back. With kind regards. Peter Watt, Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Almost good

Posted Feb 19, 2015
Nice room w great amenities, including hair dryer, ironing board and iron, etc. A few complaints however. The top floor is accessible only by stairs. For the life of me i couldn't figure out the heating/AC. Hot water was often lukewarm to cold.
Comment from Hotel Management
Mar 6, 2015 by iain, Hotel Management
Thank you for your feedback, I am pleased that you enjoyed the bedroom amenities. I am afraid that due to the age and structure of the building, we are not able to extend the lift to the third floor. We are at present renovating and upgrading the third floor taking on board all guest comments, addressing the air conditioning units and the water temperature, along with all the further recommendations / requests from our guest feedback. I hope you will come back and re-visit the hotel, when we have completed the project at the end of May. Kind regards, Peter Watt, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2015
Central & convenient location. Comfortable room and welcoming staff
Comment from Hotel Management
Mar 6, 2015 by iain, Hotel Management
Thank you for your feedback, I am pleased the team made you welcome and that you enjoyed your stay. The hotel is located in the centre of the city and ideal for visiting the universities and shops all located within walking distance of the hotel. Kind Regards, Peter Watt, Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 21, 2015 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Iain, Hotel Management
I am pleased that you enjoyed your stay at the Eastgate Townhouse and Oxford itself, it is a lovely city. We look forward to welcoming you back to Oxford in the near future, and when we have completed our renovation programme this year Kind Regards Peter Watt Manager
Comment from Hotel Management
Mar 28, 2015 by Iain, Hotel Management
Thank you for your feedback, and I am pleased that you enjoyed your stay at the Eastgate Townhouse and Oxford itself, it is a lovely city. I have passed on your compliments to the staff and they are very appreciative, it is such a morale boost. We look forward to welcoming you back to Oxford in the near future, and when we have completed our renovation programme this year With best wishes Peter Watt Manager
2 out of 5
by A verified travelerfrom Cambridge

Safety concerns.

Posted Jan 19, 2015
Pros: Location
Cons: Security
Location: Oxford colleges and museums in walking distance.
Someone burst into my room at 1am - reception staff were not concerned. Apparently their key-card machine was being changed over, so someone else might have a key that allowed them to open my room. Scary.
Comment from Hotel Management
Jan 23, 2015 by iain, Hotel Management
Thank you for taking the time to tell us about your stay at the Mercure Oxford Eastgate Townhouse, . I am so sorry and embarrassed that someone managed to burst into your bedroom at 1.00am in the morning. We do have electronic keys on all our door locks throughout the hotel, and there is the occasional hiccup that a key does not work in the door due to a technical error. The keys can become blank when next to a mobile phone or another electrical device. I have spoken with my colleagues who were on duty during your stay, and they have apologised if they had been somewhat casual with their approach to your concern. We were fully booked in the hotel on 2 of the 3 nights that you stayed, and we think one of the guests had asked for a replacement key and in error the receptionist had mistaken the number, and copied your room number. He then gave it to the guest who automatically without thinking went to your room and entered, realised it was not and went back down the stairs to ask for another electronic key for the room he was actually staying in. I have since spoken with the team on the front desk to ensure that they double check the room number and the name of the person staying in the room. I can assure that this is the first time any incident of this kind has happened in the time I have been manager of this hotel. Again my sincere apologies for the lack of attention to detail , please be assured that the appropriate action and re-trained has been taken. Kind regards Peter Watt Manager
3 out of 5
by A verified travelerfrom China

Dust around all the place

Posted Jan 8, 2015
Maybe the season we coming is not good, the room is definely empty for a long period. We staayed for two days, and hope their cleaner may have more attention on the room detail.
Comment from Hotel Management
Jan 12, 2015 by iain, Hotel Management
Thank you for your feedback and I am very sorry that you r bedroom did not meet your expectations, we are quiet at the beginning of the year. The hotel is due to start a refurbishment programme of the hotel on the second week in January; it should have started last year, however due to the age and structure of the building we have had to re-look at every bedroom individual so as to enhance the space available and ensure a greater product. I am meeting with the area manager for the housekeeping company, and will ask for a full report on the cleanliness of the bathroom, I am very sorry and embarrassed that the standards set are not being adhered to. Regards, Peter Watt, Manager
4 out of 5
Recommended
for Couples
by Carlafrom London

Nice hotel in a good location

Posted Jan 6, 2015 on Hotels.com
Stayed for one night with my husband on new years eve. Good location in the heart of the colleges and old town. Room was very nice - clean and comfortable with all the usual facilities you would expect. Only disappointment was check out where we were billed for room service we hadn't had, but staff were helpful and the mistake was quickly resolved.
Comment from Hotel Management
Mar 14, 2015 by Iain, Hotel Management
Thank you for your kind comment, I am pleased that you enjoyed your stay and Oxford, it is a great and vibrant city. I do apologise that your final account was not correct on departure, we are re-training the team on the system again as it is quiet. Kind Regards, Peter Watt, Manager
3 out of 5
Recommended
for Families
by Yuen Ling

Posted Jan 5, 2015 on Hotels.com
Comment from Hotel Management
Mar 14, 2015 by Iain, Hotel Management
We hope you enjoyed your stay and look forward to welcoming you back in the future. With regards, Peter Watt, Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Annapolis

Great Location

Posted Dec 16, 2014
Pros: Location, Charm and Cleanliness.
Cons: Food. Staff should sell the town a bit more. They did not get excited about things to do in the city.
Location: Terirble for clothes shopping! Bookstore is a dream. Farm to table restaurants lovely, sourced from nearby Cotswolds. Student priced food good value.
Great, Safe location. Walk to everything. Perfect for exploring quaint Oxford town. Restaurant on premises open late but a hit or miss. The Risotto is horrible. Could not eat it. The burger surprisingly good. Not a problem, good food within walking distance. Clean and comfortable, charming European hotel however, for Americans that love to shower a big problem. It is tub facilities only and hand held shower. But charming nevertheless. Staff is helpful and accommodating. The view from our window was beautiful, overlooking Magdalen College. I will stay here again.
Comment from Hotel Management
Jan 12, 2015 by iain, Hotel Management
Thank you for your kind words, I am please that you enjoyed your stay and received a room over looking the Main Examination Hall for Oxford. We are in the process of upgrading our restaurant, as from tomorrow for the next 5 weeks into a Marco Pierre White Italian New Yorker We are also at the same time start a major renovation of the bedrooms in the whole hotel, so by the end of May we will have a brand new hotel. We look forward to welcoming you back in the future. Kind regards, Peter Watt, Manager