Ratings based on 330 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Annapolis

Great Location

Posted Dec 16, 2014
Pros: Location, Charm and Cleanliness.
Cons: Food. Staff should sell the town a bit more. They did not get excited about things to do in the city.
Location: Terirble for clothes shopping! Bookstore is a dream. Farm to table restaurants lovely, sourced from nearby Cotswolds. Student priced food good value.
Great, Safe location. Walk to everything. Perfect for exploring quaint Oxford town. Restaurant on premises open late but a hit or miss. The Risotto is horrible. Could not eat it. The burger surprisingly good. Not a problem, good food within walking distance. Clean and comfortable, charming European hotel however, for Americans that love to shower a big problem. It is tub facilities only and hand held shower. But charming nevertheless. Staff is helpful and accommodating. The view from our window was beautiful, overlooking Magdalen College. I will stay here again.
4 out of 5
by A verified travelerfrom Stuttgart

Zentral gelegen, Zimmer sehr sehr klein

Posted Dec 4, 2014
Im 3OG Zimmer super klein und noch mit Schräge. Fast Angstgefüle.
Comment from Hotel Management
Dec 7, 2014 by iain, Hotel Management
Vielen Dank für Ihr Feedback, ist das Hotel aufgrund eine Renovierung Programm in das neue Jahr starten. Ich habe Angst, dass aufgrund des Alters und der Struktur des Gebäudes, die das Projekt verzögert wurde, um den Designer Schlafzimmer Maximierung Raum überprüfen aktivieren möglich waren. Ich hoffe, wir haben die Freude begrüßen Sie zurück, wenn die Renovierung von Ende Mai 2015 abgeschlossen wurde. Herzliche Grüße Peter Watt, Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Essex

Great Location, Disappointing Room Quality

Posted Nov 30, 2014
Pros: Location fantastic
Cons: Condition of rooms - doesn't live up to usual standard of a Mercure hotel
Location: Everything could be reached on foot within about 15 minutes - city centre, bodleian library, museums, university colleges, covered market, etc
Hotel in fabulous central location and I have stayed in Mercure hotels in other worldwide locations so I was very disappointed when I saw the quality of the room. This hotel is actually very expensive, though I was happy to pay the price because of location, obviously I did expect better quality for that price. The paint work was peeling around the frames and also the bath panel was peeling. Not all bathroom doors fitted properly and you could hear residents in other rooms banging them to try and close them. Heating inefficient which as it was winter was very frustrating. Loved the location though, so if you're not as fussy as me about room quality I would recommend it.
Comment from Hotel Management
Dec 3, 2014 by iain, Hotel Management
Thank you for your feedback and I was pleased that the hotel is located ideally for your visit to Oxford. I am afraid we were due to start a total refurbishment of the hotel bedrooms this autumn, having completed 2 pilot rooms for the project going forward. However due to the age, structure and location of the hotel I am afraid this will now be happening in the new year, and should be completed by the end of May, taking into account all our guest feedback. I hope we will have the pleasure of welcoming you back in the future after our refurbishment. With kind regards, Peter Watt, Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom worcester

Great hotel, so close to the city centre

Posted Nov 11, 2014
Lovely hotel and lovely location. Couldn't fault it for the money..would stay again without a doubt. There are some fab shops and bars nearby.
Comment from Hotel Management
Nov 25, 2014 by iain, Hotel Management
Thank you for your kind feedback, I am very pleased that you enjoyed your stay and that the hotel is ideally located to visit all the shops and surrounding attractions. We look forward to welcoming you back in the future. With best wishes, Peter Watt, Manager
2 out of 5
by A verified travelerfrom Surrey

Let down by staff

Posted Nov 5, 2014
Pros: Location
Cons: English-speaking staff. Functioning air-conditioning.
Location: We visited the Sheldonian and climbed to the cupola -- not always available. Also Natural History Museum, always mind-blowing.
The hotel was pretty much what we were expecting: superb location, small but adequate room with nice view, shabby bathroom but plenty of hot water, mean tea/coffee provision (only one packet of biscuits!) and noisy, non-functioning air conditioning. . . What we weren't expecting was a totally incompetent member of staff at Reception, who spoke hardly any English and who was rude and aggressive from start to finish. When told that we had already paid (and the deduction had gone through several weeks previously), she snapped, 'No you haven't. You must pay now. Give me your credit card.' After some difficult negotiations, I was forced to hand over the card ('I just take £40 off it for the extras'), and then she announced, 'Your card has been refused. Give me another card' .. . it went from bad to worse. In the end, by promising not to have breakfast or to incur any extras, we managed to get the room keys from her. A horrible beginning to the holiday. Having said that, there was a lovely girl on the desk when we came to check out. How different the whole stay would have been if we'd had her to start with! But I shall avoid Mercure hotels in future -- it wasn't a bit in the same category as the adverts.
Comment from Hotel Management
Nov 8, 2014 by iain, Hotel Management
Thank you for your feedback, and I am pleased that you enjoyed your time in Oxford. I am so sorry and embarrassed as to the way in which you were treated by one of the reception team, I am afraid that Oxford is not an easy city to recruit English speaking personnel, and although we do encourage our colleague to learn and be capable of speak English, on occasions it has taken longer than originally expected. The receptionist in question has been spoken to and the appropriate action and re-training has taken place, I am very sorry at the poor way she communicated with yourself on arrival, I can assure you it is not mine or the Mercure standard of welcome. I am in the process of recruit a new English speaking reception manager to take command of the welcome team. Kind regards Peter Watt Manager
3 out of 5
by A verified travelerfrom Rochdale

Close to centre of Oxford

Posted Nov 4, 2014
Pros: Staff we all very pleasant and professional.
Cons: Bathrooms - apparently they are currently undergoing renovation.
Location: Close to centre of Oxford - well placed for walking around the city.
The entrance to the hotel is nice and the staff we met were all very pleasant. We did not visit the bar or restaurant. We stayed in classic double room on the first floor which was pretty small although it did have a good size wardrobe and desk, trouser press etc. Our room was clean although there were what looked like grease stains on the wall and the bathroom was in need of some attention. The bath panel was water stained and was splitting in some places. The grouting around the bath was badly water stained also. We reported this to the reception staff who advised that the hotel was currently being refurbished. We paid £129 for our stay which did not include breakfast. With hindsight I wished we had paid a little more and stayed in one of the other hotels in the area, we usually stay at Hotel Du Vin when travelling so perhaps my expectation of the Eastgate were a little high. Due to the small room and problem bathroom I would have certainly moved to a different hotel if our stay had been for longer than one night
Comment from Hotel Management
Nov 8, 2014 by iain, Hotel Management
Thank you for your feedback. I am very sorry that you did not feel comfortable in the rooms you were allocated, I am afraid the hotel is over 100 years old and due to the age and structure of the building, our planned refurbishment has been delayed as we reviewing every bedroom and bathroom individually to meet our guest needs. Please be assured that your concerns and constructive comments have noted and will be feed back to the project leader for the bedroom renovation. In closing thank you again for your feedback. With best wishes, Peter Watt, Manager
2 out of 5
Recommended
by A verified traveler

not cllean

Posted Aug 27, 2014 on Hotels.com
we changed rooms twice due to rippedcurtains and wasps in the hairs in the sink. they offered us another room which was better but the hotel rooms were shabby
Comment from Hotel Management
Nov 8, 2014 by Iain, Hotel Management
Thank you for your constructive feedback. I am very sorry that the bedroom cleanliness and decor did not meet your expectations, I have spoken in detail with our head housekeeper and she is speaking with her maids this week, as to the hotel standards and service you have received during your stay. Withe reference to the general appearance of the bedrooms, we are about to start the refurbishment of 2 pilot bedrooms, prior to commencing with all bedrooms over the coming 6 month. I do apologise for the delay, we have had to atek into account the age and structure of the hotel, as I am afraid it is over 100 years old. With kind regards Peter Watt Manager
5 out of 5
Recommended
for Couples
by katiew

mercure eastgate hotel

Posted Aug 24, 2014 on Hotels.com
A great hotel and fantastic staff who catered to our needs from the time we arrived until we left the hotel.
Comment from Hotel Management
Nov 8, 2014 by Iain, Hotel Management
Thank you very much for your kind review, it is greatly appreciated by the team, and such a morale boost, thank you. I hope we will have the pleasure of welcoming you back to the hotel in the near future With best wishes Peter Watt Manager
3 out of 5
Recommended
for Getaway With Friends
by Hervéfrom Paris

Posted Aug 24, 2014 on Hotels.com
Hôtel très bien situé et environnement assez calme. Le lobby est agréable, mais les chambres mériterait un rafraîchissement assez important.
Comment from Hotel Management
Oct 25, 2014 by Iain, Hotel Management
Dear Herve, Thank you for your feedback, I am pleased you found the location of the hotel excellent and the ground floor of a good standard. I am afraid we have recently had confirmation of our 2 pilot bedrooms being redecorated and refurbished next month, prior to the remaining bedrooms being done the end of this year / beginning of next. I do apologise for the delay due to the age and structure of the building it has taken longer than anticipated to design / upgarde some of the older rooms. Kind regards Peter Watt Manager
3 out of 5
Recommended
for Personal Event
by A verified traveler

Rooms are clean, if not updated.

Posted Aug 18, 2014 on Hotels.com
The room was very clean, but very outdated. If you care about decor, this might not be your hotel. The lobby and restaurant are very nicely appointed, however. The location is next to Magdalen College, which was the selling point for me.
Comment from Hotel Management
Oct 18, 2014 by Iain, Hotel Management
Thank you for your feedback, it is greatly appreciated as we are starting a refurbishment of our bedrooms at the latter end of this year / next and all guest comments are helpful. I trust you had a safe journey home With kind regards Peter Watt G M