Front of property

Reviews of Shillingford Bridge Hotel

3.5 out of 5
Shillingford Bridge Hotel
Shillingford Hill, Shillingford Hill, Wallingford, England

Reviews

7.2

Good

Rating 10 - Excellent. 60 out of 257 reviews" "
Rating 8 - Good. 93 out of 257 reviews" "
Rating 6 - Okay. 48 out of 257 reviews" "
Rating 4 - Poor. 35 out of 257 reviews" "
Rating 2 - Terrible. 21 out of 257 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Phil

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Overnight stay only. Tired hotel, but did the job for one night. Breakfast was the highlight with the hottest food and plate to match. Staff pleasant but clearly not impressed themselves. For the price it's just about okay.
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service
Having seen the previous reviews, we were unsure what to expect. Yes, parts of the hotel need updating, but we had a lovely big room with a river view. It was clean and tidy, plenty if storage and a beautiful bathroom. The staff were friendly and helpful, and we enjoyed the freshly cooked breakfast. On the whole we thought it was good value for money and will stay again.
Stayed 1 night in Feb 2024

8/10 Good

Denise

Liked: Staff & service, room comfort
Comfortable stay in a lovely area
Comfortable, warm room and great shower. Decor / carpets in hall and surroundings a tad dated and shabby. Good breakfast and polite, helpful service
Stayed 2 nights in Dec 2023
Response from David on Dec 13, 2023
Thank you so much for your comments Denise. We really do appreciate it and are happy that our efforts to restore this beautiful hotel are having an impact. We have all but finished the work on the rooms now and will be working on the public areas that you mentioned next. We do hope you will come back some time and see the improvements. Kind Regards

6/10 Okay

Ian

Liked: Staff & service
Pleasant & friendly staff.
Just a 1 night stop over while working in the area. All hotel staff were very friendly and the service for food and drinks was warm and welcoming. The hotel in general looked clean but a little dated in decor, same in the room. The room was spacious but no light shades and curtain hanging off don't give great impressions. Evening meal was good and nice size portion (even though I'm not one for eating off wooden boards), don't they have plates in Oxford lol. All in all with its lovely location and with a good makeover it would be a lovely hotel. Hopefully will return sometime.
Stayed 1 night in Nov 2023
Response from David on Dec 13, 2023
Thank you so much for your comments. Our staff are amazing and we love hearing that they have made an impression. We apologize for the parts of your stay that were not up to scratch. We have been working hard to bring our beautiful hotel back to top form, and we are getting there. That said, the problems with your room have been addressed, and i assure you, if/when you return, if you would prefer a plate, please ask the serving staff. They will be more than happy to accommodate your wishes. We look forward to seeing you again some time.

10/10 Excellent

Brooke

Stayed 1 night in Oct 2023

4/10 Poor

Andrea, kenilworth

Traveled with group
Disliked: Property conditions & facilities
The property is in a very poor state of repair, the carpets are minging and the room cleaning and servicing was almost non existent. The food was good, largely and the bar service was very good. But there is no lift and some very tricky staircases, so not good for anyone with mobility challenges.
Stayed 2 nights in Oct 2023
Response from David on Oct 8, 2023
We are very sorry that we did not meet your expectations on this occasion. I would advise to contact the hotel in advance to request a ground floor room if you have mobility issues. unfortunately on the night you arrived we had a full house and all of the ground floor rooms had already checked in so i really couldn't move you anywhere on the ground floor. We did however upgrade you to a riverview suite with a walk in shower and roll top bath in a part of the building where there was a wider staircase to the room. The room servicing was carried out before you arrived and then once during your two night stay. Apologies, if you felt the room needed more. Glad you enjoyed the food and bar service. Unfortunately this is an old hotel and there is no lift. this information is freely available on Expedia, but we apologize for your inconvenience.

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from David on Oct 8, 2023
Thank you for your feedback. We are so happy that you enjoyed your stay. Kind regards

8/10 Good

Alan

Stayed 1 night in Sep 2023
Response from David on Oct 8, 2023
Thank you for your feedback. Kind Regards

6/10 Okay

Gareth, Burnham on Crouch

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a great location for a nice hotel and it is a great pity that this is a shabby and depressing stay. The people tried hard to make the best of it and we were grateful. But the decor is drab, the room was uncomfortable and the bathroom was designed to be hard to clean and so it was grotty. It was expensive for what we got.
Stayed 1 night in Aug 2023
Response from David on Oct 8, 2023
Thank you for your feedback. We are in the process of refurbishing the hotel, which has taken longer than planned with recent events. We hope you will return in the future to see the improvements. Kind regards

8/10 Good

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly and great location!
The hotel is a bit basic but comfortable, you can see they are slowly refurbing the hotel bit by bit. It’s a shame the swimming pool isn’t up and running. I’m it’s hay day it must of been lovely. A great location, the room was clean, the four poster bed was lovely, and the bathroom was fantastic. Needs a lick of paint in places and some new carpets. Both breakfast and dinner was good. The location is the best thing with fantastic walks which our dog loved!!!
Great for swimming!!!
Stayed 2 nights in Jul 2023
Response from Shillingford Bridge Hotel Team on Jul 19, 2023
Dear Rupert,thank you for leaving us some great feedback about your stay. We love to welcome dogs (and of course their owners) and are located just right by the Thames Path - so perfect for a stroll!We hope to welcome you all again in the near future!

10/10 Excellent

Lottie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shillingford Bridge Hotel Team on Jul 17, 2023
Dear Lottie,we are thrilled about your rating and hope to welcome you soon to Shillingford Bridge Hotel soon again!

8/10 Good

Nadine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable, with good food.
The hotel was very clean and it was a comfortable stay. I could see there was signs of renovations but the main areas and corridors are in desperate need of attention and brings the overall feel of this hotel down. It is somewhere I would book again with the hopes that this is part of a long term vision for the hotel, to be completely renovated. The food was amazing (one of our best meals at a hotel) and staff friendly. Overall the good out weighed the bad 😁
View from hotel room 😊
Stayed 1 night in Jul 2023
Response from Shillingford Bridge Hotel Team on Jul 14, 2023
Dear Nadine,we loved reading your comments, especially that you found the food and staff amazing. We are working indeed hard to improve the upkeep of the hotel and to complete the refurbishment works.We look forward to seeing you in the near future!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing room and hotel
Very disappointed in my stay versus the photo that appeared on hotels.com. My room was nothing like the photo and the carpet was dirty and stained, the walls scuffed, the furniture was rough cheap chipboard and it didn’t feel clean. Expected a lot more of the money. Only good things were service at reception and the breakfast.
Stayed 1 night in Jul 2023
Response from Shillingford Bridge Hotel Team on Jul 10, 2023
Dear Anonymous,thank you for leaving us your feedback with regards to your stay. The team is rather disappointing that you did not raise the issues to us during your stay as we could have addressed these during stay. Our priorities is to make each of our guests' stay enjoyable, however we are sad that we were not able to do that in your case.

10/10 Excellent

Miss

Stayed 1 night in Jun 2023
Response from Shillingford Bridge Hotel Team on Jul 10, 2023
Dear Miss,we are chuffed about your rating and look forward to welcoming you back to Shillingford Bridge Hotel in the very near future!

8/10 Good

Paul

Stayed 4 nights in Jun 2023
Response from Shillingford Bridge Hotel Team on Jul 14, 2023
Dear Paul,thank you for taking the time to rate your stay! We look forward to seeing you soon again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the Dirtiest Hotel in the UK
my visit to this hotel was terrible. The hotel was dirty, our room was dirty, no lamp shade, shower waste pipe nearly blocked with human debris, wash basin waste nearly blocked, curtains could not be pulled shut, carpet in the room was dirty and old. The walkways were dirty with carpets worn out. Trays of food left outside doors for 2 days..
Stayed 1 night in Jun 2023
Response from Shillingford Bridge Hotel Team on Jul 14, 2023
Dear Anonymous,thank you for your feedback which is really appreciated. We are extremely disappointed to read your feedback and can reassure you that we have revisited the various concerns that you have raised. It is a shame that you did not raise these issues during your stay as these could have been rectified then in order for you to enjoy your stay!

6/10 Okay

Andrew

Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Shillingford Bridge Hotel Team on Jul 14, 2023
Dear Andrew,thank you for taking the time to rate your recent stay with us. We are somewhat disappointed about the low score and would have loved to have the opportunity to hear from you what we can improve on. We want to exceed our guests' expectations and your feedback would be very appreciated!

8/10 Good

simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location. Staff all lovely.
Stayed 1 night in Jun 2023
Response from Shillingford Bridge Hotel Team on Jul 14, 2023
Dear Simon,thank you for your feedback and we cannot wait to welcome you back again!

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Shillingford Bridge Hotel Team on Jul 9, 2023
Dear Laura,thank you for your brilliant rating! It is great to see that you enjoyed your stay!We look forward to welcoming you back to Shillingford Bridge Hotel!

4/10 Poor

HRISTINA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Shillingford Bridge Hotel Team on Jul 9, 2023
Dear Hristina,thank you for taking the time to rate your stay. We are somewhat disappointed that you did not leave us any feedback for us to know what you did not enjoy during your stay. The team is dedicated and takes any feedback on board in order to.improvr the hotel, it's offering and service.

10/10 Excellent

E J

Stayed 1 night in May 2023
Response from Shillingford Bridge Hotel Team on Jul 14, 2023
Dear E J,thank you for your great feedback! We are chuffed that we could excel your expectations and look forward to welcoming you back to Shillingford Bridge Hotel in the near future.

10/10 Excellent

Jackie

Stayed 1 night in May 2023
Response from Shillingford Bridge Hotel Team on Jul 14, 2023
Dear Jackie,we love your feedback - thank you and we hope to welcome you soon again!

8/10 Good

simon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Apr 16, 2023
Thank you for your review. We hope to see you again. Kind Regards

8/10 Good

Suzi

Stayed 1 night in Mar 2023
Response from David (Hotel Manager) on Mar 21, 2023
Dear Suzi,thank you for your rating that we have received following your stay. Please do let us know how we can improve even further as we continuously strive to improve our guests' stay.We look very much forward to welcoming you back in the near future.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff nothing was too much trouble. Quite location set in pretty surroundings. Certain areas could be updated ie hallways upstairs need redecorating and furniture in room.
Stayed 1 night in Feb 2023
Response from David (Hotel Manager) on Mar 21, 2023
Dear Maria,thank you for your feedback following your stay. We were chuffed to read that the team excelled in the service that they provided to you but we realise that we still have a way to go with regards to completing our current refurbishment. We look forward to welcoming you back in the near future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Graham

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing
I My room was located behind a door which led to a small corridor that said 'Do Not Enter'... they were clearly doing some renovations in the corridors leading to my room, it had a very funky smell of paint mixed with damp. There were bits of rubbish on the floor and it took me a while to find my actual room and I'm pretty sure that the other rooms around mine w not being occupied or used. I was in room 8... thankfully the funky smell in the narrow corridor was not in my room. There were opened wrappers on the bedside table and the furniture was very dated as was the decor. I was out for the evening and planned to do some work when I got back. Was very frustrated to find that the wifi didn't reach to my room at all(!) so I ended up sitting in the darkened pub with a laptop as I needed to be able to work. Not only that but when I came back, the room was cold, the radiator wouldn't work and I went to bed feeling chilly. In the morning, upon opening my curtains (some of which were hanging off the curtain rail), I faced a queue of cars waiting at a traffic light all of whom had a direct view into my room... so those were quickly closed! To be fair, the bed was comfortable and the breakfast were great but the accommodation really did leave a lot to be desired and it would not be a place that I would recommend.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and shabby
Having paid for a deluxe double room with riverside view I was disappointed that all I could see from my found floor French doors was the back of the fees in the car park, unfortunately it’s was the highlight of my stay, the room was was dark and very dated, 4 of 6 lights in the room didn’t work the carpet was stained and threadbare, the bathroom smelled like damp, the taps didn’t work properly and water ran in the toilet the whole time the bed was 2 singles pushed together with a lump in the middle also 2 single duvets zipped together, I will not be booking again.
Stayed 1 night in Sep 2022

10/10 Excellent

Brendan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Working away
Working away nice hotel good breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

Joyce

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was impeccable, quality and value for money are amazing
Stayed 3 nights in Sep 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel itself and communial areas are out dated and in need of some tlc. However the room itself was modern, clean and big which is the important thing! Breakfast was good too. Would stay again.
Stayed 1 night in Sep 2022

6/10 Okay

T

Stayed 1 night in Aug 2022

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting next to Shillingford Bridge. Great walk along the riverbank. Very good food and drink. Excellent friendly staff. Room was very spacious. We found bathroom floor quite slippery.
Stayed 1 night in Aug 2022

8/10 Good

Anne

Stayed 1 night in Aug 2022

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff were outstanding on friendliness helpfulness and professional. Room large quiet, clean and comfey. Dog welcomed ! Brillant walks from door. Food great in evening, wine list had run low and no fruit at breakfast was only down side. Dining room a little run down, bar friendly. Would def return!! Thank you!
Stayed 1 night in Aug 2022

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely location,decor a bit tired.Very friendly staff
Stayed 1 night in Aug 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. Please visit us again some time.

10/10 Excellent

Suky

Stayed 1 night in Jul 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. Please visit us again some time.

8/10 Good

Gavin

Stayed 1 night in Jun 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. Please visit us again some time.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. Please visit us again some time.

6/10 Okay

Roger

Business traveler
Liked: Staff & service
Stayed 1 night in Jul 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. Please visit us again some time.

10/10 Excellent

Nicholas

Business traveler
Liked: Staff & service, amenities
Nice location
Stayed 1 night in Jun 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. Please visit us again some time.

10/10 Excellent

Nicolae Vlad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. Please visit us again some time.

8/10 Good

S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Excellent stay, hotel staff friendly and helpful. Food and drink was good too
Stayed 1 night in Jun 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. We are glad you enjoyed your stay and the food/drink. Please do come and see us again some time.

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, beautiful rooms.
I went for a friends wedding, the hotel was very modern and clean, bed comfortable. The staff go way beyond, I'm gluten free and have never been to a hotel where they have been as accommodating to my dietary requirements as here. The hotel and views in the area are top notch. I highly recommend this hotel.
Stayed 1 night in Jun 2022
Response from Management on Aug 10, 2022
Thank you so much for your kind words. We have made food allergies a priority at the hotel & we are glad you enjoyed our menu. Please do come back and see us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Jun 2022
Response from David on Aug 10, 2022
Thank you so much for your review.

10/10 Excellent

Ansie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a nights stay
Had a lovely renovated room overlooking the river. Staff were all really friendly and helpful. Breakfast was perfect, liked that you could order exactly what you wanted from hot selection so no waste.
Stayed 1 night in May 2022
Response from Management on Aug 10, 2022
Thank you so much for your review. We are delighted that you enjoyed your stay with us. Please visit us again some time.