Garden

Reviews of The Westwood Hotel

3 out of 5
The Westwood Hotel
Hinksey, Hill Top, Near Boars Hill, Oxford, England

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 180 reviews" "
Rating 8 - Good. 69 out of 180 reviews" "
Rating 6 - Okay. 38 out of 180 reviews" "
Rating 4 - Poor. 18 out of 180 reviews" "
Rating 2 - Terrible. 5 out of 180 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disappointed
The staff were amazing, very helpful, the food was good. The hotel just seemed very dated. There was a damp smell in one of the corridors on our way to our room which got to us a bit.
Stayed 2 nights in Nov 2019

6/10 Okay

Sian

Traveled with family
Disliked: Property conditions & facilities
Family room stay - disappointing
Family room was comfy but the condition of the beds and the bathroom were tired. Toilet roll holder missing and broken off the wall . The King size bed frame was chipped and one of the single beds was unstable . The shower was old fashioned and some hairs in the plug hole . We were going to have breakfast but didnMt because it was £6.50 for the continental which was bas silly a bowl of apples oranges and bananas and some cereal in small Kellogs boxes and a few butter croissant and the usual toast and marmalade . For £10.50 you could have the same buffet and a cooked breakfast . It wasn’t good value for money and the quality of the breakfast was poor so wouldn’t bother . For a one night Stopover it is ok. But again still pricey For the quality of the room . Premier Inn is better value and quality in comparison .
Stayed 1 night in Oct 2019

10/10 Excellent

Becky C.

Liked: Cleanliness
Oxford
Friendly and helpful staff. Very nice and spacious room with comfortable bed. A great buy for anyone visiting Oxford.
Stayed 1 night in Sep 2019

4/10 Poor

Helen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very run down, cold as the central heating didn’t appear to be working. We paid 6.50 for the continental which was of very poor quality and was very limited, I did complain and they reduced the price. The bar and hotel closed at 10pm which was most odd on a Saturday evening...
Stayed 1 night in Oct 2019

10/10 Excellent

Paul, Portsmouth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely country hotel, it was very clean and very well run........, I would recommend the full English breakfast......., very friendly and helpful staff.
Stayed 1 night in Sep 2019
Response from cl on Oct 2, 2019
Dear Paul, We are delighted to hear that you enjoyed your stay! We hope that you will stay with us again the next time you are in Oxford! Kind regards, The Westwood Country Hotel

4/10 Poor

alison

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Dale

Stayed 2 nights in Sep 2019

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Lee on Sep 22, 2019
Thank you for staying at our Hotel. Kind regards, The WW Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and clean
Not far from city center. Cosy and nice garden. Small but clean room
Stayed 1 night in Aug 2019
Response from klar on Sep 10, 2019
Dear Guest, Thank you for your kind review. Kind regards, The WW Hotel

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from peter on Sep 12, 2019
Thank you for staying with us. Kind regards, The WW Hotel

8/10 Good

Jitsaman Chatchavalwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and not far from city
Not far from city center. Cosy with beautiful garden and friendly staffs. Room is small but clean.
Stayed 1 night in Aug 2019
Response from pete on Sep 12, 2019
Dea Jitsaman, Thank you for staying at our hotel and for your time to write a feedback. Kind regards, The WW Hotel

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Bigmk, LA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely facility, room was nicely decorated, linens excellent and the staff was very accommodating
Stayed 1 night in Jul 2019

8/10 Good

Jolie

Liked: Cleanliness, staff & service, room comfort
Pleasant Place with good food and service
The Westwood Inn is on the outskirts of Oxford. The Inn and gardens were very lovely and the dinner menu selections were very appealing and quite tasty. The check in staff and restaurant staff were extremely accommodating and friendly. Unfortunately the place feels a bit worn and could use a nice sprucing up. It was also on a busy road which did quiet down each night. If you are driving to Oxford and need a place with ample parking and good food The Westwood clearly fits the bill.
Stayed 2 nights in Jul 2019

10/10 Excellent

sheryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Great service
Stayed 1 night in Jun 2019
Response from Klara on Jul 2, 2019
We are delighted to hear that you enjoyed your stay! We hope that you will stay with us the next time you are in Oxford! Thank you. Kind regards, The Westwood Hotel

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
Lovely property! Away from the hustle & bustle of the city (& London). Our room was spacious and well lit. Having tea on the balcony on a sunny summer morning was a great holiday perk. Everyone of the staff was helpful and friendly. Appreciated their help in booking cabs to get us to & fro from the city.
Stayed 2 nights in Jun 2019
Response from Klara on Jun 29, 2019
Dear Aditi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The WW Hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
In need of some updates
My bed was quite old and not so comfortable. The paint of the walls was dirty and the carpet was also old. It need some improvement.
Stayed 1 night in Jun 2019
Response from klara on Jul 2, 2019
Dear Guest, Thank you for your stay with us and for sharing your experience with other travellers. We are sorry to read you didn't like the bed and that there were some issues with the room as well. Please rest assured we have addressed this with the team to ensure we improve on this. Kind regards, Clara Assistant general manager

8/10 Good

Mrs K N

Liked: Cleanliness, staff & service, room comfort
Good hotel near Redbridge Park + Ride, which made getting into Oxford easy. Lovely 4-poster bed but shame we could not get onto the balcony. Good food. Good staff, very helpful.
Stayed 2 nights in Jun 2019
Response from Klara on Jun 11, 2019
Dear Mrs Baker, Thank you very much for your review, we will attend to the problem you have highlighted (access to balcony). Hope to see you again in the future. Kind regards, The Westwood Country Hotel

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Klara on Apr 16, 2019
Dear Guest! Greetings from The Westwood Hotel Oxford! Thank you for your feedback regarding your recent stay with us. We look forward to welcoming you again soon. Best wishes, The Westwood Hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
No internet. Old building
Stayed 1 night in Apr 2019
Response from Klara on Apr 16, 2019
Dear Guest, Thank you for taking the time to write a review. We’re sorry your experience didn’t match your expectations. Please know that your situation was an exception. Due to unforeseen circumstances at the time, we did not have internet on the day when you were here. We are sorry for any inconvenience caused by this issue. We do hope to see you again in the future. Kind regards, The Westwood Hotel

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Let’s focus on the pros first - the hotel was easy to find, it was well sign posted and it's appearance on the outside was nice. There was also sufficient car parking. The welcome at reception was adequate and the check-in process reasonably fast. Now the negatives... 1) The car park was extremely poorly lit at night with no lights except at ground level on one side – quite dangerous if walking out to get something from the car! 2) The hotel seemed to be operated by youngsters with no management direction visible and so small items like obtaining a printed receipt for bar drinks or turning the heating on became an impossible task. 3) The whole hotel was fundamentally freezing cold in all of the public areas. I spent an evening in the bar/restaurant with a colleague and endured freezing temperatures. I complained several times as did other guests who sat there wrapped up in coats and scarves. 4) The corridors and hotel room had an unusual smell – I can’t say what it was but it didn’t smell quite right. 5) After dinner I returned to my room where I found a constant never ending noise that sounded like a bathroom fan vibrating despite my bathroom light not being turned on. I went back to reception to explain and ask for help, where the receptionist seemingly didn’t believe me and sent me back to my room to wait for the sound to stop. At the end of #5 I decided that it was not going to stay the night. I packed my bag, paid and departed; and shall not be returning!
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointing to note that Expedia had made the Hotel "available" one week too early, which meant that the hotel was not expecting visitors until 4th March, despite booking to stay 27th Feb. However, the staff did exceptionally well to accommodate the guests.
Stayed 1 night in Feb 2019
Response from Klara on Mar 12, 2019
Thank you for taking the time to write your review. Yes, it happened as you have described, so thank you for your understanding. I will be sure to send your comment on to the team who will be so delighted to have received your comment. After all, we hope that you have enjoyed your stay and we will be happy to see you again in case you decide to come back. Kind regards, The Westwood Hotel Management

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, room comfort
Below average
The room was small and the bathroom wasn’t as clean as I would have expected. When I arrived the radiator had been left on full so the room was unbearably warm. The shower took too long to warm up and the water had a smell. On second night I arrived back at hotel at 5pm & went down to bar for food at 7.50 to be told they were not serving food as hosting a private function. I had to find food in a nearby Tesco express. The staff were not welcoming or friendly and when checking out at 7am there was no one on duty. I rang the extension number left and the manager was still in bed which was an inconvenience as needed a VAT receipt printed as was staying away on business trip
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it! Felt just out of a movie! Picturesque and beautiful.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

6/10 Okay

Raymond

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

chef, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great little find, only stayed overnight but all the staff are super helpful. Beautiful little location, quiet despite being close to the main road. Didn't have breakfast but dinner in the restaurant and service in the bar was jolly and very pleasant. A credit to all the team for sure. Wouldn't hesitate to recommend staying here again for sure.
Stayed 1 night in Nov 2018

4/10 Poor

Tim

Disliked: Room comfort
No Food. No Heating
What was otherwise a good hotel was let down by the level of service. At 8.30 I was told the kitchen stopped 15 minutes ago and there where no local alternatives, had to get a take away from Just Eat. Room was cold and heating not working, inadequate electric heater brought up but took till about 2am to get the room to an adequate but not warm temperature. Won't be booking in here again.
Stayed 1 night in Oct 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

4/10 Poor

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was not clean had to clean shower area myself couldn't be bothered to get them to do it
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Ged

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Friendly staff ... good location
Stayed 2 nights in Sep 2018

6/10 Okay

Hanadi

Less than average
Stayed 2 nights in Aug 2018

10/10 Excellent

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, not well suited for the late traveller
Hotel great, clean and neat had to mark down service as restaurant closed at 8pm and not a 24hr desk as published. Though the team did check me in very quick after they were called and were very friendly.
Stayed 1 night in Aug 2018

4/10 Poor

F, London

Disliked: Property conditions & facilities, room comfort
The westwood hotel
Old and tired. Over prices. Very hot and having a fan. Worth £60.00 per night not £115.00
Stayed 1 night in Aug 2018

8/10 Good

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Ollie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice on the surface.. but run down and bad!!!
First impressions were good - a lovely location, a nice looking hotel, a room with a roof terrace to relax on... and that’s all I can say that’s a positive. The door handle to the balcony was broken and fell off whenever you tried to close the door, the room had no ironing board (not that uncommon) and no hairdryer (inexcusable). There was a phone in the room but no paperwork other than the dinner menu. No numbers to call, no “what to do in an emergency”. The same was true of the breakfast room. I helped myself to some cereal and a yoghurt as there was nothing to indicate a charge! The waiter was taking orders for cooked breakfast and, only when he realised someone had checked out so couldn’t he charged, did he mention that there was a fee!! But never said how much. In my mind this is deceitful and immoral. If breakfast isn’t included, it should be advertised at the table! £6.50 for continental breakfast (only cereal, strawberry yoghurt and juice was offered so a complete rip-off!). I then thought I’d left my laptop charger at the hotel so rang up to ask if it was in my room. After three hours I rang back, astonished they hadn’t contacted me. They said the cleaners would look when they got to that room. Disappointing service. This hotel’s management needs to reconsider how they operate. Until they do, I do not recommend this for any trip.
Stayed 1 night in Jun 2018

8/10 Good

MONG PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay anyway.
Nice surround environment but quite far from town. Requested for room make-up but found trash bin in the bathroom is not cleared when we back in the room.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
2 night stay end of May 201
Great Location - friendly staff - Room was nice overlooking rear garden and woods. Breakfast - not worth the Money - Cold Baked Beans , Tomato , Mushrooms , Coffee / Tea Warm to Cold - had to ask for Hot Water - Poor selection of cereals. Bar - Drinks - very expensive. Bar Menu - limited - Ate out on both nights (recommend The Fox less than a Mile away ) Shower - had to wait for an age for Hot Water to come through. Unpleasant smell in Lobby to Reception + External Main Entrance Door had seen better days. Judging by other reviews over the last year or so it seems little has been done to improve the points raised - which is a pity because the Location, Grounds and surrounding Area are fantastic.
Stayed 2 nights in May 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Pleasant Stay
Room was fine. Comfy and clean. Window was screwed shut. Staff were helpful and polite. Menu was not too inspiring and ordered a takeaway on the second night.
Stayed 2 nights in May 2018

6/10 Okay

Ivan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

10/10 Excellent

Mel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views from the room balcony, very comfy bed. Nice and clean hotel.
Stayed 1 night in May 2018