Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom San Diego

Nice Hotel, HORRIBLE staff

Posted Mar 7, 2015
Pros: Room were spacious and clean
Cons: Better training in customer service for Sarah. Rest of the staff was great.
Hotel is great, room was perfect for a business trip, however the front desk girl Sarah was AWFUL. She was incredibly rude and not helpful. She made the whole check-in experience very difficult and if it wasn't for the fact that I pre-paid through Expedia I would have gone to a different hotel. She was creating an issue about my security deposit and I gave her cash because that was all I had. Upon check out I found out she put it in an un-marked envelope for anyone to take. So unprofessional!! She should quit her job if she hates it so much. I would love to stay again, but it is not worth the trouble!! Stay clear of Sarah!!!!
2 out of 5
by A verified traveler

It was an okay stay.

Posted Mar 4, 2015
Pros: The location was convenient.
Cons: The overall appearance of the rooms can be updated.
I didn't know this hotel housed people for weeks at a time. Personally, I don't like it because I feel like the room has been "lived" in per se. Although the room was a non-smoking room, being a non-smoker, I smelled a light odor of smoke. The room looked dated with the furnitures. One of the chairs in the room had a wobbly arm rest so we avoided sitting in that chair. The beds looked lumpy at first sight and was very springy. It was great that we had a kitchenette for our convenience. The bathrooms were all right as well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Visalia

Nice,clean and quiet. Close to shopping.

Posted Mar 2, 2015
Pros: Staff and clean hotel.
Cons: Could have used a TV guide.
Location: N/a
It was a one night stay and everything was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to mall

Posted Feb 26, 2015
Just stayed overnight. Staff was friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
Nice hotel close to the shopping center , nice environment and close to the restaurant
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corona CA

Posted Jan 16, 2015
Pros: Clean and organized.
Cons: The waffle cooker should be replaced... the green light is not functioning thus my waffle bread almost more than toasted, but still it taste good
Location: The location is perfect! very close to Malls....
Its great and wonderful most specially the staff. They are very hospitable. Keep up the good work.
2 out of 5
by A verified traveler

Pet friendly, but may not be worth it.

Posted Jan 9, 2015
Room smelt like wet dog. Located right next to exit door. Dog and me up all night as people coming in the door or just trying to get in.
4 out of 5
Recommended
for Personal Event
by Ashleyfrom Ojai, CA

Great Location. Close to River Park.

Posted Dec 27, 2014 on Hotels.com
Comfortable. Safe. Nice Hotel for your $$$. Needs some help on tiny things but would stay here again.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Ericfrom San Diego

Great value

Posted Dec 25, 2014 on Hotels.com
Front desk was one of the most pleasant I ever dealt with - I cannot recall her name but she is a gem.