Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
72% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom london, UK

Nice hotel but the service is bad..

Posted Apr 8, 2015
Nice location but the service was very bad, food served in the room on the day of our arrival was never changed and was denied to be changed.. My spouse lot his shirt the didn't do anything to get a replacement and no apologies either and the bathroom wasn't clean either..dissapointed. .will never come back. .
Comment from Hotel Management
Apr 11, 2015 by OnyriaClaros, Hotel Management
Dear Ravi, First of all thank you for choosing Onyria Claros Beach&Spa Resort. Please accept our apologies for not meeting your expectations during your stay. Guests feedback are very important for us and we have taken the necessary measure to these situations not occur again. In case we find your wife t-shirt we will contact you. Kind regards
2 out of 5
by A verified traveler

zu groß und sehr dreckig im Essensbereich

Posted Sep 25, 2014
schöner Strand, Anlage und Garten schön gestaltet. leider war es überall, vor allem im Essensbereich, auf den Tischen, am Buffet sehr dreckig. Die Tische wurde nie richtig abgewischt, wenn überhaupt nur die Krümel entfernt. Man verliert die Lust am Essen und fühlt sich sehr unwohl. Überall klebte es. Es war richtig eklig. Strand und Pool waren okay. Leider ist die Unsauberkeit und das katinenmässige Essen ein riesen Minuspunkt. Zumal sich das Hotel mit 4,5 Sternen präsentiert. Der Standard liegt bei weniger als 2 Sternen, was das Essen und die Sauberkeit angeht. Der Service an der Rezeption war gut, in allen anderen Bereichen nicht. Personal ist unmotiviert und wirkt schlecht gelaunt. Steht herum anstatt z. B. die Tische abzuräumen, sauber zu machen. Zimmer wurde auch so gut wie nicht saubergemacht in 12 Tagen. Nur Handtuchwechsel und das Nötigste gesäubert.
5 out of 5
Recommended
for Families
by A verified travelerfrom London

“Natural beautiful location and fantastic service”

Posted Aug 25, 2014
Pros: Fantastic service and nice location
Cons: Food can be better I think
This resort is wonderful and elegant and quiet whose staff do everything to make your stay comfortable and enjoyable. Beautiful room in an ideal spot. Food was delicious and It was a true meaning of all inclusive. As well as all good services and quality of resort, staffs and the management of the resort were fantastic and we have received the best customer service from the management team and also the customer relationship team. Bar area was beautiful and staff were very kind and friendly. Overall, highly recommended!
Comment from Hotel Management
Apr 11, 2015 by OnyriaClaros, Hotel Management
Dear Behzad, We are very pleased to hear that you enjoyed your stay with us. Thank you for choosing Onyria Claros Beach&Spa Resort. Looking forward to welcome you in a near future. Kind regards
2 out of 5
Recommended
for Business Travelers
by nalfrom sthlm

felbokat

Posted Jul 7, 2014 on Hotels.com
Hemskt att hotellet försökte blåsa mig på pengar
2 out of 5
Recommended
by Abufrom NY

Hotel smells like egg.

Posted Jun 13, 2014 on Hotels.com
One of the worst hotel I have stayed in my life. The entire hall way smelled like egg as they don't run the AC all the time. The "all inclusive" food was horrible. It was more like a hostel food. The hotel staff was not so friendly. Most of the working in front desk were trainee. Room service does not exist. First night we call and order food which never showed up. Called back room service few times but they kept on saying it will come. Finally we gave up and went to sleep.
Comment from Hotel Management
Apr 11, 2015 by OnyriaClaros, Hotel Management
Dear Abu, Please accept our deepest apologies for not meeting your expectations during your stay. As our guest’s feedback is very important for us, to improve our services, we haven taken the necessary measures to avoid that this occurs again. Kind regards
5 out of 5
Recommended
for Everyone
by Mike & Natashafrom Afghanistan & Russia

Chok Gezel!

Posted May 16, 2014
Pros: The location is awesome. Food selection outstanding as well as service. Entire staff very professional. Privacy for singles, couples and families.
Cons: Airport transfer service Sewage odor throughout main structure Outside lighting could be more creative Room décor upgrade needed
Location: A drive or tour bus to Efes, Cesme, Kusadasi, or Izmir City Central. Ancient ruins, other beach and coastline, nightlife in Izmir.
Highly recommend a stay at this resort. Although some may think remote - it is simply paradise. Stayed 6 nights and days - enjoyed each one. Fresh air, nature singing, clear cool water and clean sandy beaches. A couple of concerns - sewage odor in main building and high cost for auto rentals since resort provides no airport transfer or local tour activity. Food selection outstanding - freshly prepared daily and plentiful. Wait staff professional and extremely attentive.
Comment from Hotel Management
Apr 11, 2015 by OnyriaClaros, Hotel Management
Dear Mike&Natasha, We are very pleased to hear that you enjoyed your stay with us. Thank you for choosing Onyria Claros Beach&Spa Resort. Looking forward to welcome you in a near future. Kind regards
5 out of 5
Recommended
for Everyone
by Mike & Natashafrom Afghanistan & Russia

Chok Gezel!

Posted May 16, 2014
Pros: The location is awesome. Food selection outstanding as well as service. Entire staff very professional. Privacy for singles, couples and families.
Cons: Airport transfer service Sewage odor throughout main structure Outside lighting could be more creative Room décor upgrade needed
Location: A drive or tour bus to Efes, Cesme, Kusadasi, or Izmir City Central. Ancient ruins, other beach and coastline, nightlife in Izmir.
Highly recommend a stay at this resort. Although some may think remote - it is simply paradise. Stayed 6 nights and days - enjoyed each one. Fresh air, nature singing, clear cool water and clean sandy beaches. A couple of concerns - sewage odor in main building and high cost for auto rentals since resort provides no airport transfer or local tour activity. Food selection outstanding - freshly prepared daily and plentiful. Wait staff professional and extremely attentive.
5 out of 5
Recommended
for Everyone
by Mike & Natashafrom Afghanistan & Russia

Chok Gezel!

Posted May 16, 2014
Pros: The location is awesome. Food selection outstanding as well as service. Entire staff very professional. Privacy for singles, couples and families.
Cons: Airport transfer service Sewage odor throughout main structure Outside lighting could be more creative Room décor upgrade needed
Location: A drive or tour bus to Efes, Cesme, Kusadasi, or Izmir City Central. Ancient ruins, other beach and coastline, nightlife in Izmir.
Highly recommend a stay at this resort. Although some may think remote - it is simply paradise. Stayed 6 nights and days - enjoyed each one. Fresh air, nature singing, clear cool water and clean sandy beaches. A couple of concerns - sewage odor in main building and high cost for auto rentals since resort provides no airport transfer or local tour activity. Food selection outstanding - freshly prepared daily and plentiful. Wait staff professional and extremely attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel near the beach, it's great with family

Posted Apr 30, 2014
My kids have great fun... With kids swimming pool but water was bit cold beach is great... It's a good place for holiday with family..
Comment from Hotel Management
Apr 11, 2015 by OnyriaClaros, Hotel Management
Dear Guest, thank you for choosing Onyria CLaros Beach&Spa Resort. and thank you for your precious feedback. looking forward to welcome you in a near future. Kind regards
4 out of 5
Recommended
for Families
by Robfrom Hertfordshire

Second week of the season but a great holiday

Posted Apr 21, 2014
Pros: The staff, the kids club, the water slides, the activities the indoor pool and sauna / steam room
Cons: Food and pools could be hotter
Location: We went into the nearest town by taxi and went hassle free shopping for presents. Lots of tours to places of interest were on offer
Having just reopened for 2014 the hotel was great for a sunny break but not everything was open or ready. We loved the food but it could be hotter, loved the staff - brilliant with kids (6 and 10) Pools were plentiful but cold, clean and lots of space. Grounds are well maintained but lots of steps and ramps. Room in the villas was clean and tidy, big enough for 4. but too dark - not enough lights. Bars plentiful and everything ran smoothly. Over all we had a really good week met some lovely people, were entertained by the kids club team and well looked after. We booked 2 days before we left so had no raised expectations. We would have been disappointed if it was our main holiday as the bowling lanes , evening entertainment and some of the restaurants (fish) were closed. Still the hotel was working hard to get things on track. We played tennis basket ball, went on a banana boat and pedalo, the water slides were great, played table tennis , crazy golf, shuffle board, badminton and were kept busy in the sea and the pools. The indoor pool ands saunas are excellent, joined in the aqua aerobics. In the evening an excellent guitarist sang, we joined in the kids club disco and bingo. There was also riffle shooting and archery competitions, jet skis and water sports - only if we had had more time!
Comment from Hotel Management
Apr 11, 2015 by OnyriaClaros, Hotel Management
Dear Rob, We are very pleased to hear that you enjoyed your stay with us! Thank you for choosing Onyria Claros Beach&Spa Resort. Looking forward to welcome you in a near future. Kind regards