Ratings based on 903 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel in zentraler Lage

Posted Mar 31, 2015
Hotel ist sehr sauber und zweckmäßig eingerichtet. Personal ist freundlich und hilfsbereit. Frühstück ist umfangreich und gut. Lage direkt am Hyde Park mit guter Verkehrsanbindung.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom British Columbia, Canada

First Time in London, Excellent Experience

Posted Mar 19, 2015
Pros: The helpful staff and the cleanliness of the place. As mentioned before, the location is great because its close by the stations.
Cons: Maybe face towels in the bathroom, the big towels and the mid-sized towels are way too big for washing faces.
Location: Hyde Park for walks; where Marble Arch Tube Station located, there are numerous stores to check out. Or just take a ride at Lancaster Place Station.
Considering it was the first time my family was visiting London for a eight day holiday, I felt a little bit apprehensive as to what to expect as a tourist in a grand old city. We were so lucky in picking Best Western Mornington Hotel as our home away from home because it is centrally located to various sites and the Paddington Train Station and Lancaster Gate Tube were within walking distance from the hotel, at a leisure pace. To top that, the package deal with the hotel was a great price during the off season. The suite for 4 people was not your average European room and even our well travelled friend was amazed by the size of the basement room. Its' cleanliness was excellent and the bathroom was well maintained by the cleaning staff. The Reading Room was quite impressive and its a good place to take a break and enjoy a book. The ambience of the reception area was warm and welcoming and the reception staff was most accommodating. Our stay at the hotel was definitely worth the experience and enjoyed the amenities it had to offer. We would come back and stay at this hotel and even recommend it to our friends because of its service, value and location.
3 out of 5
by A verified travelerfrom W. Sussex

convenient location, poor facilities

Posted Mar 19, 2015
tiny basement room, wash basin waste outlet did not run away properly, shower sprayed horizontally rather than downward so everything got wet, had to use towels to mop floor. No desk in room so had to sit on bed with laptop on knees to do some work needed for the next day. breakfast OK apart from HORRIBLE cheap sausages.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bethesda, MD

Wonderful budget hotel in central London

Posted Mar 17, 2015
Pros: Location, nice rooms.
Cons: Nothing.
Location: Everything! The location is in central London and near the tube, so everything is nearby.
Great location and very nice clean rooms and facilities. The hotel staff is very pleasant and patient. Very nice hotel and very inexpensive. Lancaster Gate tube stop is just a couple of blocks from the hotel.
2 out of 5
by A verified travelerfrom Seattle

Small, cramped room without windows

Posted Mar 16, 2015
Pros: Good breakfast
They mounted a heating unit the size of a car directly in front of my window on the fifth floor. The room was pitch dark.
2 out of 5
by A verified traveler

Posted Mar 14, 2015
Do not stay in room 303, constant water/heating noise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Hotel in zentraler Lage

Posted Mar 12, 2015
Wir waren für zwei Tage in diesem Hotel und sind begeistert. Die Lage ist super, nur weniger Meter von der nächsten U-Bahn Station entfernt. Das Personal ist sehr freundlich und die Zimmer TOP. Das Frühstück ist auch sehr gut und es ist für jeden Geschmack etwas dabei. Auch auf Sonderwünsche wird ohne Probleme eingegangen! Fazit: jederzeit wieder
3 out of 5
by A verified travelerfrom milano

Camera data via ad un altro ospite!!!

Posted Mar 10, 2015
Pros: La reception
Cons: La organizzazione del personale
Location: comodo perche ' vicino metro e hyde park
Ho fatto il chek in di giovedi.Per una emergenza vado in un'altra citta' e quindi non dormo la prima notte nella mia camera ,lasciandovi tra l'altro alcuni effetti personali.Torno la sera dopo e la mia chiave non apre piu' la mia camera.Mi rivolgo alla receptione vedo per caso le mie cose in un angolo della loro scrivania.Domando come mai le mie cose si trovano li',nessuno sa niente.Mi riattivano la chiave,apro e trovo gli effetti personali di altre persone(valigie,scarpe ecc)Riferisco al personale e loro mi chiedono se possono darmi un'altra camera.Acconsento ma invece di darmi la mia doppia me ne danno una singola.Eravamo io e mia figlia!Allora mi propongono di darmi 2 singole.Io mi rifiuto e come per incanto spunta una doppia libera.Spiegazione:avendo visto che il letto era intatto hanno pensato di dare la mia camera ad altre persone perche' a corto di camere!!!!!Giro il mondo da sempre ma questa mi mancava!!!Come minimo avrebbero dovuto offrirmi una suit per scusarsi.Neanche la colazione mi hanno offerto.Cancellato dalla mia lista!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Excellent hotel. Great location.

Posted Mar 1, 2015
Great hotel. Recently refurbished. Great staff. 5-10 min walk to four different tube stations. 5 minutes walk west is a shopping and restaurant area. Beautiful walking park across the street. Wifi worked and simple to use.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hamburg

Ruhiges Hotel in Superlage

Posted Feb 15, 2015
Pros: Freundlicher Service,Sauberkeit und Ruhe.
Location: Toll ist z.B. in 25 Minuten zu Fuss quer durch den Park zum Victoria&Albert Museum zu gehen!
Schönes,sauberes Zimmer. Freundliches Personal. Optimale Lage. Underground, Busse und der Hydepark in unmittelbarer Nähe. die besten Voraussetzingen für ein tolles langes Weekend in London!