I have stayed at this hotel many times, but this was my first visit in about 3/4 years and it was awful. When we arrived we were told how young we looked and did we even have a credit card. Then confronted with a list of rules we had to sign. We then had to buy their towels as we weren't allowed our own by the pool. Our room had marks all over the walls and was a bit run down. But we smiled and let all that go, even when our room wasn't ready when we arrived. The next day we went to the pool and there were workers everywhere. When we went back to reception we were told the pool would be closed for the next two days for a wedding. There was no apology. We should have at least been told about this when we arrived, but really when we booked, not after we had already paid for towels. The whole point of our stay was the pool. The lady at the desk said she would talk to her manager, but for the rest of our stay we were just ignored by everyone, because they knew we weren't happy. I wouldn't have come away so mad about the pool if they hadn't handled it in such a disrespectful way. I used to recommend this hotel to friends and family, but never again.