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Reviews of Candlewood Suites Paducah, an IHG Hotel

2.5 out of 5
Candlewood Suites Paducah, an IHG Hotel
3940 Coleman Crossing Cir, Paducah, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 214 out of 422 reviews" "
Rating 8 - Good. 113 out of 422 reviews" "
Rating 6 - Okay. 45 out of 422 reviews" "
Rating 4 - Poor. 26 out of 422 reviews" "
Rating 2 - Terrible. 24 out of 422 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ann

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
The clerk that check us in was amazing, very friendly and helpful. The property needs some deep cleaning. I can usually take a bath in a tub, this one I could not. There where marks in the carpet in the hall where the cleaning staff had drug trash bags that where leaking.
Stayed 1 night in Apr 2024
Response from gm on Apr 15, 2024
We apologize that you had some issues during your stay and will work on improving future stays.

10/10 Excellent

Ruth

Liked: Property conditions & facilities
Great !
Stayed 2 nights in Apr 2024
Response from gm on Apr 11, 2024
Thank you for your feedback. We appreciate it.

6/10 Okay

Jay

Traveled with family
First time I’ve ever had a hotel or motel with no Kleenex in the bathroom
Stayed 2 nights in Mar 2024
Response from gm on Apr 3, 2024
We apologize for the lack of tissue. It was possibly just an oversight.

6/10 Okay

Crystal

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Thank you for your feedback.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for your feedback.

6/10 Okay

Michelle

Traveled with family
Liked: Amenities
Our room was noisy with very thin walls and floors. The room above us became occupied after midnight, and their walking around and getting unpacked was terribly loud, waking us up for nearly an hour. We had an early morning and were hoping for restful sleep.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
We apologize for your issue experienced during your stay. In the future, please remember to contact the front desk with any issues. We have 24 hour desk assistance.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your feedback. We appreciate it.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024
Response from GM on Mar 18, 2024
Thank you for your feedback. We appreciate it.

6/10 Okay

Debbie

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The employees were great . I still haven’t got my deposit back . But for the price with no breakfast and pool or anything I was shocked bc what I paid ,
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
We never advertise a pool or breakfast so I apologize that you expected that. However, regarding the deposit, we release it when you check out. After check out, the only course of action is for you to contact your bank. It usually takes up to 10 business days.

2/10 Terrible

Dennis

Disliked: Cleanliness, amenities, property conditions & facilities
Animal Smell in room and hallways. Dirty room
Stayed 1 night in Dec 2023
Response from GM on Mar 1, 2024
Please always contact the front desk in order for us to handle issuers while you are still in house. Thank you for letting us know through your feedback.

8/10 Good

jolene, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities
had some noisy toliet issues all night and dirty glasses in room but bed very good, water pressure very good and staff was excellent.
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Thank you for your feedback.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 15, 2024
Thank you for your feedback.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for your feedback. We appreciate it.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Thank you for your feedback. We appreciate it.

6/10 Okay

Chad

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from GM on Dec 12, 2023
Thank you for your feedback. We apologize that we didn't exceed your expectations but will try to improve in the future.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough coffee in room. better coffee choice. A water bottle at check in goes a long way.
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Thank you for taking the time to leave feedback. We will try to make future stays better.

2/10 Terrible

Sheila

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I ordered a disabled room for aging parents to have a roll in shower (paid extra for the room) and it was NOT available even though the booking said I booked it. The night staff said there was NOTHING they could do. One parent said he wasn’t going to take a bath but he would try to help his bipolar heavy set wife (who had recent knee surgery) the best he could. AND I had to pay $50 extra for each room when I checked in for ?? Maybe it’s a deposit and I’ll get it back - who knows!!
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Unfortunately, the booking site made the error on your reservation. They booked the same room types that you were given at the property. I would contact them directly with your concerns.

2/10 Terrible

DEANNA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was terrible...dirty.
Stayed 1 night in Nov 2023
Response from GM on Dec 12, 2023
We apologize for the issues you experienced. Please always be specific with the front desk with issues so we can resolve them while you are staying with us.

10/10 Excellent

Cully

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. ✅
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

Alexander, Buffalo Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved cleanness and kitchenette with the full fridge. We did not like highway noise
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice time and the staff was very nice and welcoming. Nice and clean as well
Stayed 2 nights in Nov 2023
Response from GM on Nov 14, 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 14, 2023
Thank you for your feedback. We appreciate it.

6/10 Okay

Reid

Business traveler
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Thank you for your feedback. We appreciate it.

6/10 Okay

Jacob

Not exactly what I expected…
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Thank you for your feedback. We strive to keep improving and use feedback to keep pushing us so thank you for taking the time to leave us feedback.

8/10 Good

Randal

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly staff. Property is a little dated, but still very good for me.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
We appreciate your feedback.

10/10 Excellent

Patricia

Traveled with family
Liked: Staff & service, property conditions & facilities
The corners had dirt or stain rest was great
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
We appreciate your feebback.

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 20, 2023
Thank you for your feedback. We appreciate it!

8/10 Good

Fred

Stayed 1 night in Oct 2023
Response from GM on Nov 4, 2023
Thank you for your feedback. We appreciate it.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ceiling / floors are a bit thin. Easy to hear footsteps
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out.
Stayed 2 nights in Sep 2023
Response from GM on Sep 25, 2023
Thank you for your feedback. We appreciate it.

4/10 Poor

Jody

Stayed 1 night in Sep 2023
Response from GM on Oct 20, 2023
Thank you for your feedback.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll rested
Stayed 1 night in Sep 2023
Response from GM on Sep 22, 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed for my trip and the right price.
Stayed 1 night in Sep 2023
Response from GM on Sep 15, 2023
So glad you enjoyed your stay. Come back and see us again.

8/10 Good

belinda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good place to stay, but unhappy with charge!
Stayed here many times. This time wanted a 100.00 to hold if we done something to the room. Unreal. 60 year old people. Then after 30 minutes calls the room and says the card we gave them declined. Went down and it was her computer problem. Unreal embarrassment for someone. Told the wife probably wouldn’t have to worry about this hotel anymore
Stayed 1 night in Sep 2023
Response from GM on Sep 11, 2023
I apologize for that you had to come back down to the front desk after getting to the room. The deposit amount was correct but you shouldn't have had to come back down to the desk to provide a different credit card. We should have taken care of that before you went to your room I will definitely work on the training to prevent that in the future.

8/10 Good

Judith

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Kitchen needed mopped better. Otherwise beds were comfortable & clean
Stayed 1 night in Sep 2023
Response from GM on Sep 11, 2023
We will work on making you stay better in the future. Thank you for letting us know of your issues so we can work on correcting them.

10/10 Excellent

Briana, Offutt AFB

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with no complaints
Stayed 1 night in Aug 2023
Response from GM on Sep 4, 2023
Thank you very much. We appreciate it.

6/10 Okay

JANE

Don’t feel it was rated correctly I would rate it 7.5. Office manger very friendly no breakfast la Quinta next door was EXCELLENT same price should have seen that
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
Thank you for your feedback. Candlewood Suites don't offer breakfast due to in-room kitchens. Hope you will use us again in the future. Thank you for staying with us.

10/10 Excellent

CHARLOTTE, BLUE SPRINGS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very comfortable and clean
Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Thank you for your feedback.

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stop here again.
A very comfortable place to stop and relax after a day of driving. The kitchenette area was well appointed and allowed us to dine on what we had brought with us.
Stayed 1 night in Jul 2023
Response from GM on Jul 11, 2023
Thank you for your feedback and high rating. We appreciate it.

4/10 Poor

Joseph

Stayed 1 night in Jun 2023
Response from GM on Jul 11, 2023
Sorry for not exceeding your expectations. We will do better in the future.

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023
Response from GM on Jul 4, 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed and at a great price!
Stayed 1 night in Jun 2023
Response from GM on Jun 23, 2023
Thank you so much for the positive feedback.

10/10 Excellent

Winifred, Clover

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Nice location.
Stayed 1 night in Jun 2023
Response from GM on Jun 23, 2023
Thank you so much for the positive feedback.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we checked in they gave us a key to the wrong room, which opened the room that we were told yet there was already someone else in the room. When I went down to the counter to tell them what happened they said that was strange because they don’t verbally say what room you have so I must have just randomly guessed the wrong room. They basically told me it was my fault I went into the wrong room with the key they gave me. This is extremely dangerous and I was afraid all night someone would be given a key to our room. The room was FILTHY.
Stayed 1 night in May 2023
Response from GM on May 31, 2023
I apologize about this. This is the first I have heard of this situation. It will be addressed and handled. Thank you for your time and feedback.

2/10 Terrible

George

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on May 19, 2023
Thank you for your feedback.

2/10 Terrible

Audrey

Stayed 1 night in Mar 2023
Response from GM on May 3, 2023
Thank you for your feedback.

6/10 Okay

LINDA, FISHERS

Traveled with partner
Liked: Staff & service, amenities
Liked the kitchen and good size fridge. The bed was super comfy. The only negative was the carpet. It was not vacuumed and was old and felt dirty.
Stayed 1 night in Mar 2023
Response from GM on Mar 27, 2023
Thank you for your feedback. Any issues will be addressed and used as a training opportunity. We hope to see you again.

6/10 Okay

jason

Traveled with family and small children
Liked: Staff & service
There were workers present so it was not tidy and there was an unpleasant smell from the work. I feel it needs to be updated and it was not the cleanest. I think it was overpriced for the condition of the property. I stayed the one night because I needed the kitchen and no near properties had one. Will not stay again.
Stayed 1 night in Mar 2023
Response from GM on Mar 27, 2023
We offer a comfortable stay but are repairing some areas from a fire that was an accident and was beyond our control. We apologize for the inconvenience but it is only temporary. Thank you for understanding.

8/10 Good

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from GM on Apr 19, 2023
Thank you for your feedback.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes
Did not have room with two beds, which was what we booked. Had to pile a family of four into a king bed due to suspicious particles on pull out sofa and this was after switching rooms from a room with ‘suspicious’ hair under the covers and peanuts on the floor. Staff at check in was overwhelmed, but courteous and did best to accommodate. Odd smells in hallways and clearly had fire damage at some point that was being worked on. Charred exterior visible at check in, see photo. Someone attempted to open door to adjoining room. Thought we were trapped inside when tried to leave as the lock mechanism is tricky. Required excessive force against door to unlock. Spoon in sink…we didn’t use a spoon. Not the best stay. Only hotel that had availability so only option. Should have kept driving.
Stayed 1 night in Mar 2023
Response from GM on Mar 20, 2023
Thank you for your feedback. We appreciate it.