Property amenity
Check availability

Reviews of Residence Inn by Marriott Paducah

3 out of 5
Residence Inn by Marriott Paducah
3900 Coleman Crossing Cir, Paducah, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 181 reviews" "
Rating 8 - Good. 37 out of 181 reviews" "
Rating 6 - Okay. 12 out of 181 reviews" "
Rating 4 - Poor. 12 out of 181 reviews" "
Rating 2 - Terrible. 9 out of 181 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Rhonda, Traverse City

Disliked: Staff & service, property conditions & facilities
While it is convenient, the property is dated. Elevator didn't work, pool/spa closed, stains on carpet, sticky kitchen floor, electrical outlet in kitchen not working, con-caved couch, dark bath/shower area. Reception & food area clean, breakfast had variety.
Stayed 3 nights in Apr 2024

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel did not have any hot water. The utility shut the gas off in the afternoon but the hotel didn't tell us when we checked in.
Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Traveled with family
Disliked: Property conditions & facilities
Needs new carpet, paint and bathroom tub
Stayed 1 night in Feb 2024

4/10 Poor

Jon

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No working elevator, no hot water, bathroom sink was stopped up, bathtub dripped all night, coffee wasn’t hot at breakfast, staff at counter both check in and checkout pretty much non existent.
Stayed 1 night in Feb 2024

10/10 Excellent

Kris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Arrived at hotel, checked in to front desk. Then I found out that there elevator was out of service. It would have been nice for a phone call or email letting me know this issue. Then we get into the room to find out that the pull out sofa was boarded up, no phones in the room, so I had to walk back downstairs to let the know that, so the give me a roll away in place of it but still wasn’t accommodating. The floors were extremely thin, you could hear the people above us walking and stomping. Will not stay there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop to sleep while traveling from Chattanooga to the Twin Cities. Friendly staff and delicious breakfast. Will stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
A great compliment on our much needed break
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with family
It was fine.
Stayed 1 night in Oct 2023

2/10 Terrible

Angela

Disliked: Property conditions & facilities, room comfort
Compaired to other Residence Inn this is by far the worst one I've been to. Very outdated, room amenities unavailable as well as other hotel amenities were unavailable and there was no accommodations or discounts offered for the inconvenience.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel. Clean and quiet.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a one bedroom suite and it was awesome for parents kids. Spacious and have everything you need.
Stayed 1 night in Jul 2023

4/10 Poor

Natalie, Lees Summit

Stayed 1 night in Jun 2023

10/10 Excellent

Michael, Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable one bedroom suite. Nice kitchen. Slightly warn, but clean and all we needed.
Stayed 1 night in Jun 2023

10/10 Excellent

KASEY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast options compared to similar hotels.
Stayed 1 night in Jun 2023

6/10 Okay

LuEllen

Traveled with partner
Liked: Staff & service
The staff was all new, cleaning staff that was there did a bang-up job at cleaning up the rooms but they are extremely understaffed and we didn't get one room until 5 pm.
Stayed 1 night in Apr 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Decent for a quick night stay
Hotel is ready for a renovation, but the room was large and had everything we needed. Biggest complaint was the shower - it was dark, needed new hardware and took a very long time for hot water.
Stayed 1 night in Mar 2023

2/10 Terrible

Jeremy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was NO HOT WATER AT ALL IN THE EVENING WHEN CHECKED INN AND IN MORNING. SAID THEY JUST HAD WORK DONE..... CARPETS DIRTY AND STAINED. KEY CARDS TURNED OFF AT 9 AM. PRICE WAS EXPENSIVE TOO!
Stayed 1 night in Feb 2023

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Pool and water issues
We had a reservation and check in was fine. Room was clean. On line when I booked the room there was no mention that the pool or that the hot tub was not working. When we checked in there was no mention of this OR that there was no hot water. The issue with the pool and hot tub was disappointing but was going to talk with management the next morning. The next morning getting ready for a shower and the water was Luke warm at best. Got ready and when we checked out my husband stopped by the desk to talk with them as this was very upsetting. We were unable to take showers because of the cold water. Talking with the clerk at the desk she stated “yes we know it’s an issue and are waiting for a part. They should have told you when you checked in.” Nope, it was not mentioned and would not have stayed. Already aggravated about the pool and hot tub but this area is so saturated with hotels we would have stayed at another one.
Stayed 1 night in Jan 2023

10/10 Excellent

Veronica, Mayfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean property and friendly staff.

6/10 Okay

Jennifer

Liked: Staff & service, room comfort
Not the room i booked
I booked a suite but ended up with king bed. Disappionted but over head the room was locked and they had not got in it to clean. Management should have blocked the room and gave me the suite. If room was blocked then system wouldnt have gave me a room that wasnt able to book. All suites were booked by time i got there. Only reason i went with hotel was for the suite with the fireplace. Although the adult kids like playing with the door bell on the handicapped room.
Stayed 1 night in Dec 2022

10/10 Excellent

CHANG SUK, New Haven

Stayed 1 night in Dec 2022

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing hotel.
This hotel had great ratings, but it was the dirtiest hotel I’ve been to. Stains all over the carpet, rusty bathtub, filthy burner trays on stove, doors to rooms full of scratches/marks, what appeared to be blood stain on top sheet of bed. Very disappointing!
Stayed 1 night in Oct 2022

10/10 Excellent

John

Stayed 1 night in Sep 2022

10/10 Excellent

Robbie

Stayed 1 night in Sep 2022

10/10 Excellent

FUMIHIKO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Won’t start again
Not a fan. Second time staying here. The pool wasn’t open. 5 mins from arrival I get a call saying they overbooked and that they could offer me another room somewhere at another hotel. I refused. They eventually gave us the room I originally booked several months ahead and the room was missing a lot. No coffee maker, broken dishes, no soap, no toilet paper except for the one on the roll that was almost gone, so much other stuff. The front desk and dining staff were very nice but the hotel is starting to become run down and outdated. I’ll stay elsewhere in the future when I travel through Paducah.
Stayed 1 night in Jul 2022

6/10 Okay

Jonathan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
No working pool, BBQ grill wasn’t operational. Room wasn’t cleaned thoroughly (wet towel left in the bathroom and last guest’s dirty watch was left in the dresser) Coffee maker had the wrong coffee pot, which caused coffee to overflow from the machine. And the showers hot and cold water cover was installed upside down (easily fixed with a butter knife) Staff was attempting to be helpful, wish a discount would’ve been added for the troubles.
Stayed 1 night in Jun 2022

6/10 Okay

Kellie

Liked: Staff & service
Mediocre - disappointed given the nightly rate
This was a highly rated hotel in Paducah. I deliberately chose one of the more expensive hotels available because comfort and cleanliness are important to us on an overnight stay. The front desk clerk who checked us in was friendly and helpful. I had regrets though, as soon as I entered our room. There was a putrid smell in the room, tempered with some sort of sweet smell, like they couldn't get rid of it, so they tried to mask it. But ugh, it didn't work. The mattress on the bed was cheap and very uncomfortable. I woke up with back and hip pain from it (yes, I'm a bit older so such things affect me more). Otherwise I suppose the room was acceptable. The included breakfast the next morning was pretty poor. Even the make your own waffle was rubbery. They ran out of plates so my husband and I had to share a plate. The front desk clerk was also manning the breakfast room and clearly was spread too thin. We really wished we had just gone to a nearby restaurant. Given the price for the area and the average rating of 9/10, we expected more. The hotel isn't terrible, but it's definitely not up to standard for the nightly price, and not worthy of a rating that high.
Stayed 1 night in Jun 2022

4/10 Poor

Rachel

Stayed 1 night in Apr 2022

2/10 Terrible

Tre Shaun

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Lady’s at front desk were rude didn’t let me stay because I was a “Local” horrible service
Stayed 2 nights in Dec 2021

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great.
I was pleasantly surprised about this hotel, I loved the comfort of the suite, yhe amenities that came with the room. Breakfast was delicious and the staff very friendly and accommodating. Only issue we had, pool was not usable due to maintenance.
Stayed 3 nights in Aug 2021

4/10 Poor

Cindy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing stay!!!
Very disappointed!!! I booked a room bc you said you had a pool and hot tub, but the pool or hot tub were not opened!! Smelled like mildew on the first floor and the lobby was very dark and not inviting For a 190.00 a nite, excepted a little more!!!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
First night people above us with small children, very loud stomping, etc. Next day when we told front desk they moved us to another room on the top floor for remainder of our stay. Noise problem fixed. Overall good experience.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really great except when checking in, we found out that the pool was closed for maintenance and it was one of the main reasons that we chose to stay here.... so that was very disappointing. Tbis wasnt posted anywhere on the site when booking our stay. Had it of been, we would have stayed elsewhere.
Stayed 2 nights in Jun 2021

8/10 Good

Janina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
The room was big and spacious. The pool was closed, sauna closed!! There was a lump in the bed mattress needed to be replaced badly lol. I would give it another try when the amenities you pay for work! This room was 170.00 a night
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, cool room after a long hot day of driving. Front desk personnel very professional and helpful. Would definitely recommend this hotel!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very friendly but the morning breakfast lady was the best. She was super attentive to all the guests.
Stayed 1 night in Jun 2021

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay here again.
Although we arrived around 6 or 7pm, our room was not ready. The hallways smelled weird. Our toilet overflowed, and it took 30 minutes to get a plunger and towels. The toilet then ran ALL night.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and it was a true suite! This allowed us to let our daughter take a nap while we relaxed and watched TV. The only bad part about the room was the fact that the room above ours must have been a laundry room or workers break room because it was noisy all night.
Stayed 1 night in Jun 2021
Response from Brandon Morrison on Jun 2, 2021
Hello, Thank you for choosing to stay with us here at the Residence Inn by Marriott of Paducah. We greatly appreciate your kind words that you have shared in regards to your experience while staying with us.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, room was excellent and staff was as very helpful
Stayed 1 night in May 2021
Response from Brandon Morrison on Jun 2, 2021
Hello, Thank you for choosing to stay with us here at the Residence Inn by Marriott of Paducah KY. We greatly appreciate you taking the time to share your experience with us. I will share your survey with the rest of the staff here to inspire them to keep up the great work.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Noice neighbor, water running on & off all night, cooling unit shook the bed.
Stayed 1 night in May 2021
Response from Brandon Morrison on Jun 2, 2021
Hello, Thank you for choosing to stay with us here at the Residence Inn by Marriott of Paducah KY. We greatly appreciate you sharing your experience with us, so we can look into issues to ensure they get fixed.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room , a mini suite well appointed and spacious with large sitting area and kitchenette . Great breakfast with personalized service . Only problem very loud AC unit and thin walls might be difficult for some . Would definitely stay there or other similar hotel in chain again
Stayed 1 night in May 2021

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Fine hotel
When I first arrived, it was very slow to check in. They said pick up phone and dial zero, which I did (FOUR times). Then I just looked up the direct number and called, and the young, blonde man came running in from outside. I honestly think he may have been a smoker who took frequent breaks out there. My friends who stayed there also said the same thing. Room was neat and clean, no coffee. Asked for some after finding the same young man, and honestly, it was horrible coffee. The next night an older man even gave me some ground coffee from the inside of the kitchen. Much better.
Stayed 3 nights in May 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was dirty, mattress was old and uncomfortable.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Praneeth

Stayed 1 night in Apr 2021
Response from Brandon Morrison on May 3, 2021
Thank you for choosing to stay with us here at the Residence Inn by Marriott, of Paducah KY. We appreciate you taking the time to share your experience with us.