San Pedro National Highway, Puerto Princesa, Palawan
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We very much enjoyed our stay at Hotel Centro. The entire staff was incredible in both their excellent service and fantastic attitudes. I highly recommend this hotel when staying in Puerto Princessa!
Christina
Stayed 4 nights in Dec 2023
Response from Sheena on Jan 8, 2024
Thank you for sharing your experience. We hope to welcome you back in our hotel.
Hello, overall a good hotel, good service, large swimming pool, but the rooms are small, no balcony, the air conditioner was loud, the hotel is quite old, one chanell TV...
Natalia
Stayed 1 night in Nov 2023
Response from Sheena on Dec 24, 2023
Thank you for sharing your experience. We hope to welcome you back in our hotel.
Honest review.The hotel is old,i wasn’t able to get a good sleep because of the noise.you can hear the sirens and karaoke,and you can hear also the noise from the other door.No Fridge,I only stayed one night.but i wouldn’t recommend this hotel.just old.Free shuttle bus to the airport.they let you check-in early but need to pay an extra 500php,which is fine.too many staff in the front desk but not attentive.Thanks!
Marisa
Stayed 1 night in Feb 2023
6/10 Okay
Fernando
Traveled with family
Jan 30, 2023
Liked: Cleanliness, staff & service
The hotel is ok, clean, kindly staff, convenient but the mattress was ugly.
I have stayed Heritage numerous times before. Heritage is a great hotel. I always enjoy staying there.
There were two smalls hitches. I had a late arrival time for my flight, thus I arrived Heritage late at night, and when I went to the room the key card did not work.
When I was leaving the next morning for the airport, they were slow to get me a vehicle for the airport. When I checking out at the front desk I asked the door person to please get me a taxi or the airport. After I completed checking out and came outside, they had still not called for a taxi. And at 5:30 in the morning there was no one else around to cause a delay.
Brian
Stayed 3 nights in Dec 2022
10/10 Excellent
MITSUYASU
Dec 27, 2022
MITSUYASU
Stayed 1 night in Dec 2022
Response from Sheena on Dec 24, 2023
Thank you for sharing your experience. We hope to welcome you back in our hotel.
Hotel is nice and is close proximity to town or bay walk by tricycle. Only downfall I would say is the aircon is very loud in the room so when trying to sleep is a bit hard and sometimes the towels were not as clean. I would still recommend to stay at the hotel as these were only minor issues and everything else was smooth sailing!
BT
Stayed 3 nights in Feb 2020
Response from Rudolph on Mar 6, 2020
Dear Sir/Ma'am,
Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!
the staffs are very friendly & approchable. The Hotel is very clean & food are very good. i will definitely recommend this to my friends. two thumbs up for this hotel.
Leopoldo
Stayed 2 nights in Feb 2020
Response from Rudolph on Mar 4, 2020
Thank you for sharing your experience.
We hope to welcome you back in our hotel.
the hotel's location is excellent. Only 1 tricycle away from the shopping malls and restaurants.
Finding transportation is easy since you are at the center of the city.no wonder why it is named "hotel centro"
Verified traveler
Stayed 3 nights in Feb 2020
Response from Rudolph on Mar 4, 2020
Thank you for sharing your experience.
We hope to welcome you back in our hotel .
8/10 Good
Mary Grace
Feb 28, 2020
Mary Grace
Stayed 4 nights in Feb 2020
6/10 Okay
Verified traveler
Feb 20, 2020
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only reason I keep staying here is the fantastic pool. The best in the city center. But the restrooms by the pool are smelly and in poor condition. The rooms are 2-star quality. Breakfast is good.
Verified traveler
Stayed 1 night in Feb 2020
Response from Rudolph on Mar 4, 2020
Dear Traveler,
Thank you for choosing our hotel and sharing your experience.
Rest assured that we will take every opportunity to enhance the services that we have in all our facilities, and will focus more on the restrooms by the pool. We also appreciate your comments about the aspects of the room that needs updating. This is already looked into.
We hope to welcome you back in our hotel.
6/10 Okay
Verified traveler
Feb 20, 2020
Verified traveler
Stayed 3 nights in Feb 2020
8/10 Good
Verified traveler
Feb 1, 2020
Verified traveler
Stayed 5 nights in Jan 2020
Response from elaine on Feb 3, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine
Everything was great, they were waiting for us at airport and got us back when time to leave, it was walking distance to Robinsons, Breakfast was excellent with the exception of the pancakes they were good but cold.
Verified traveler
Stayed 5 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine
6/10 Okay
Verified traveler
Jan 27, 2020
Verified traveler
Stayed 3 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro
10/10 Excellent
Verified traveler
Jan 26, 2020
Verified traveler
Stayed 2 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine
internet is so disappointing, and I moved here to work!
babydo
Stayed 6 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro
The only thing about about this hotel was the location. It was very central in the city, making it easy to get to shopping and bay walk. The cleanliness, room size, and condition of the rooms were horrible.
Verified traveler
Stayed 1 night in Jan 2020
Response from elaine on Jan 15, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro
10/10 Excellent
Verified traveler
Jan 1, 2020
Verified traveler
Stayed 2 nights in Dec 2019
Response from elaine on Jan 7, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro
6/10 Okay
Rochelle
Traveled with family
Dec 18, 2019
Liked: Cleanliness, staff & service, room comfort
Thats bout it,
Overall it's a pretty good hotel, only cons is there alot of mosquitoes on the room 204 we stayed in, almost squashed 8 of it, for only one night stay...
They should do something about it for the next guests.
Rochelle
Stayed 1 night in Dec 2019
Response from elaine on Dec 23, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro
Liked everything-clean, friendly, close to restaurants,malls, beach
Verified traveler
Stayed 3 nights in Nov 2019
Response from elaine on Nov 18, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much!
10/10 Excellent
Maui
Traveled with partner
Oct 28, 2019
Liked: Staff & service, amenities
Everyone was accommodating and helpful. From the guard to the front desk and the driver. They're all very keen to assist in any way they can.
I will definitely go back and bring my kids next time 😊
Maui
Stayed 4 nights in Oct 2019
Response from Elaine on Oct 30, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine
Excellent service, location, amenities. Shower in the the bathroom wasn't cleaned well, and definitely some grime buildup.
But otherwise great room for a few days.
They even provide toothbrush and toothpaste. Free breakfast was delicious and different every day.
Verified traveler
Stayed 3 nights in Sep 2019
Response from elaine on Sep 26, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro
Staff are courteous and helpful. The standard room is small especially the bathroom, can only accommodate one person.
Verified traveler
Stayed 3 nights in Jul 2019
Response from Hotel centro on Aug 6, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!
10/10 Excellent
Verified traveler
Jul 26, 2019
Verified traveler
Stayed 1 night in Jul 2019
Response from Elaine on Jul 29, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much!
Hotel so old, some rooms still have a one-piece air conditioner (motor inside) - so noisy!
Verified traveler
Stayed 1 night in Jul 2019
Response from Hotel centro on Jul 29, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!
Dilapidated hotel but has a great pool. Good breakfast for those who eat lunch for breakfast; but only eggs and cereal for others. WiFi useless most of the time (slow or no internet). The restrooms by the pool smell awful.
Verified traveler
Stayed 1 night in Jul 2019
Response from Hotel centro on Jul 29, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!
8/10 Good
Leo, Olongapo
Jul 22, 2019
Liked: Cleanliness, staff & service, amenities
Airport shuttle was good and courteous.
Front desk was professional.
Room was dated but fair - Loose floor tiles that popped when one walked on them.
TV signal blacks out periodically.
Buffet breakfast was fair- Omelet chef lets the cooking pan smoke from overheating giving a burnt smokey smell to the room. Kids running and screaming around the buffet table.
The security gaurd was helpful for directions and getting a trike for transportation.
Still, overall, one of the top end hotels in Puerto Princesa.
Leo
Stayed 2 nights in Jul 2019
Response from Elaine on Jul 23, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much!