Exterior

Reviews of Hotel Centro

3.5 out of 5
Hotel Centro
San Pedro National Highway, Puerto Princesa, Palawan

Reviews

8.0

Very Good

Rating 10 - Excellent. 88 out of 262 reviews" "
Rating 8 - Good. 104 out of 262 reviews" "
Rating 6 - Okay. 47 out of 262 reviews" "
Rating 4 - Poor. 20 out of 262 reviews" "
Rating 2 - Terrible. 3 out of 262 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elvira

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This a very nice lobby Breakfast included with Great cook Great wifi
Stayed 3 nights in Feb 2024
Response from Sheena on Feb 25, 2024
Thank you for sharing your experience. We hope to welcome you back in our hotel.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at Hotel Centro. The entire staff was incredible in both their excellent service and fantastic attitudes. I highly recommend this hotel when staying in Puerto Princessa!
Stayed 4 nights in Dec 2023
Response from Sheena on Jan 8, 2024
Thank you for sharing your experience. We hope to welcome you back in our hotel.

8/10 Good

DER HUEY, SAN JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in general. Very comfort beds. Nice landscape. Some room fixtures are little bit outdated.
Stayed 1 night in Dec 2023
Response from Sheena on Feb 14, 2024
Thank you for sharing your experience. We hope to welcome you back in our hotel.

8/10 Good

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy access to Robinsons
Stayed 4 nights in Dec 2023
Response from Sheena on Jan 18, 2024
Thank you for sharing your experience. We hope to welcome you back in our hotel.

6/10 Okay

Claire

Stayed 3 nights in Dec 2023
Response from Sheena on Jan 18, 2024
Thank you for sharing your experience. We hope to welcome you back in our hotel.

8/10 Good

Natalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad, but there are some nuances
Hello, overall a good hotel, good service, large swimming pool, but the rooms are small, no balcony, the air conditioner was loud, the hotel is quite old, one chanell TV...
Stayed 1 night in Nov 2023
Response from Sheena on Dec 24, 2023
Thank you for sharing your experience. We hope to welcome you back in our hotel.

10/10 Excellent

Roberto D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is accommodating and friendly. Our requests were granted during breakfast.
Stayed 1 night in Nov 2023
Response from Sheena on Nov 13, 2023
Thank you for sharing your experience. We hope to welcome you back in our hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Our booking was not registered at the hotel, had to send them our booking confirmation our self.
Stayed 1 night in Feb 2023

4/10 Poor

Marisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Honest review.The hotel is old,i wasn’t able to get a good sleep because of the noise.you can hear the sirens and karaoke,and you can hear also the noise from the other door.No Fridge,I only stayed one night.but i wouldn’t recommend this hotel.just old.Free shuttle bus to the airport.they let you check-in early but need to pay an extra 500php,which is fine.too many staff in the front desk but not attentive.Thanks!
Stayed 1 night in Feb 2023

6/10 Okay

Fernando

Traveled with family
Liked: Cleanliness, staff & service
The hotel is ok, clean, kindly staff, convenient but the mattress was ugly.
Stayed 2 nights in Jan 2023

10/10 Excellent

Tracey

Stayed 1 night in Jan 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed Heritage numerous times before. Heritage is a great hotel. I always enjoy staying there. There were two smalls hitches. I had a late arrival time for my flight, thus I arrived Heritage late at night, and when I went to the room the key card did not work. When I was leaving the next morning for the airport, they were slow to get me a vehicle for the airport. When I checking out at the front desk I asked the door person to please get me a taxi or the airport. After I completed checking out and came outside, they had still not called for a taxi. And at 5:30 in the morning there was no one else around to cause a delay.
Stayed 3 nights in Dec 2022

10/10 Excellent

MITSUYASU

Stayed 1 night in Dec 2022
Response from Sheena on Dec 24, 2023
Thank you for sharing your experience. We hope to welcome you back in our hotel.

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like how friendly the staff were, very accommodating, highly recommend this hotel
Stayed 14 nights in Oct 2022

4/10 Poor

Juan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Barbara

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel and its facilities on reopening post Covid bear no resemblance to property description
Stayed 4 nights in Aug 2022

8/10 Good

Susan Penafrancia, vallejo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience especially with in dining restaurant but front desk workers can work on customer service skills
Stayed 3 nights in Jul 2022

8/10 Good

Arasad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were so accomodating and went beyond expectations.
Stayed 6 nights in Mar 2020

8/10 Good

BT, Austtalia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel is nice and is close proximity to town or bay walk by tricycle. Only downfall I would say is the aircon is very loud in the room so when trying to sleep is a bit hard and sometimes the towels were not as clean. I would still recommend to stay at the hotel as these were only minor issues and everything else was smooth sailing!
Stayed 3 nights in Feb 2020
Response from Rudolph on Mar 6, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!

10/10 Excellent

Leopoldo, Rego Park City, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staffs are very friendly & approchable. The Hotel is very clean & food are very good. i will definitely recommend this to my friends. two thumbs up for this hotel.
Stayed 2 nights in Feb 2020
Response from Rudolph on Mar 4, 2020
Thank you for sharing your experience. We hope to welcome you back in our hotel.

8/10 Good

Cristina

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel's location is excellent. Only 1 tricycle away from the shopping malls and restaurants. Finding transportation is easy since you are at the center of the city.no wonder why it is named "hotel centro"
Stayed 3 nights in Feb 2020
Response from Rudolph on Mar 4, 2020
Thank you for sharing your experience. We hope to welcome you back in our hotel .

8/10 Good

Mary Grace

Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only reason I keep staying here is the fantastic pool. The best in the city center. But the restrooms by the pool are smelly and in poor condition. The rooms are 2-star quality. Breakfast is good.
Stayed 1 night in Feb 2020
Response from Rudolph on Mar 4, 2020
Dear Traveler, Thank you for choosing our hotel and sharing your experience. Rest assured that we will take every opportunity to enhance the services that we have in all our facilities, and will focus more on the restrooms by the pool. We also appreciate your comments about the aspects of the room that needs updating. This is already looked into. We hope to welcome you back in our hotel.

6/10 Okay

Verified traveler

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2020
Response from elaine on Feb 3, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, they were waiting for us at airport and got us back when time to leave, it was walking distance to Robinsons, Breakfast was excellent with the exception of the pancakes they were good but cold.
Stayed 5 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, luxurious rooms!
Our stay was extremely good, the staff was so welcoming and helpful, and the room and pool were clean and beautiful.
Stayed 1 night in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

10/10 Excellent

Mylah, Tricities, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, breakfast buffet is good. We stayed for 3 days and overall, this hotel is great. I can recommend to anyone.
Stayed 3 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

8/10 Good

babydo, junction 1

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
internet is so disappointing, and I moved here to work!
Stayed 6 nights in Jan 2020
Response from elaine on Jan 28, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro

10/10 Excellent

Jay R

Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The only thing about about this hotel was the location. It was very central in the city, making it easy to get to shopping and bay walk. The cleanliness, room size, and condition of the rooms were horrible.
Stayed 1 night in Jan 2020
Response from elaine on Jan 15, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019
Response from elaine on Jan 7, 2020
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro

6/10 Okay

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Thats bout it,
Overall it's a pretty good hotel, only cons is there alot of mosquitoes on the room 204 we stayed in, almost squashed 8 of it, for only one night stay... They should do something about it for the next guests.
Stayed 1 night in Dec 2019
Response from elaine on Dec 23, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a nice place, polite staff, good food. For sure I will recommend them to my friends.
Stayed 2 nights in Dec 2019
Response from elaine on Dec 17, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from elaine on Dec 9, 2019
ear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything-clean, friendly, close to restaurants,malls, beach
Stayed 3 nights in Nov 2019
Response from elaine on Nov 18, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much!

10/10 Excellent

Maui

Traveled with partner
Liked: Staff & service, amenities
Everyone was accommodating and helpful. From the guard to the front desk and the driver. They're all very keen to assist in any way they can. I will definitely go back and bring my kids next time 😊
Stayed 4 nights in Oct 2019
Response from Elaine on Oct 30, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much! Elaine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, location, amenities. Shower in the the bathroom wasn't cleaned well, and definitely some grime buildup. But otherwise great room for a few days. They even provide toothbrush and toothpaste. Free breakfast was delicious and different every day.
Stayed 3 nights in Sep 2019
Response from elaine on Sep 26, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Elaine on Sep 4, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you! Hotel centro

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are courteous and helpful. The standard room is small especially the bathroom, can only accommodate one person.
Stayed 3 nights in Jul 2019
Response from Hotel centro on Aug 6, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Elaine on Jul 29, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel so old, some rooms still have a one-piece air conditioner (motor inside) - so noisy!
Stayed 1 night in Jul 2019
Response from Hotel centro on Jul 29, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dilapidated hotel but has a great pool. Good breakfast for those who eat lunch for breakfast; but only eggs and cereal for others. WiFi useless most of the time (slow or no internet). The restrooms by the pool smell awful.
Stayed 1 night in Jul 2019
Response from Hotel centro on Jul 29, 2019
Dear Sir/Ma'am, Thank you for letting us know your recent experience here at Hotel Centro. We apologize if our service did not meet your expectations, and we appreciate you taking time to share your concerns with us. Our goal is to provide a consistently reliable product and exemplary level of customer service. And we assure that your concern was relay to all department to make an action. Please allow us another opportunity to serve you, as we consider it our privilege to have you again in our hotel. Thank you!

8/10 Good

Leo, Olongapo

Liked: Cleanliness, staff & service, amenities
Airport shuttle was good and courteous. Front desk was professional. Room was dated but fair - Loose floor tiles that popped when one walked on them. TV signal blacks out periodically. Buffet breakfast was fair- Omelet chef lets the cooking pan smoke from overheating giving a burnt smokey smell to the room. Kids running and screaming around the buffet table. The security gaurd was helpful for directions and getting a trike for transportation. Still, overall, one of the top end hotels in Puerto Princesa.
Stayed 2 nights in Jul 2019
Response from Elaine on Jul 23, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much!

10/10 Excellent

Jocelyn, Santa Claruta, Ca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities are great for all ages; great location and great staff
Stayed 4 nights in Jun 2019
Response from Elaine on Jul 12, 2019
Dear Sir/Ma'am, Greetings! Thank you for your wonderful comment, we are looking forward to see you again. thank you so much!