Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Gill from London

Excellent Stopover

Posted May 5, 2014
Pros: The situation and the staff
We often stay here on our way to and from the Algarve. It is very good for us as we can have our labrador stay in the room with us at no extra cost. The staff are very welcoming and the fact that we have stayed at the hotel on at least six occasions speaks for itself.
4 out of 5
Recommended
by mel williams from england

easy walk to centre and convenient location

Posted Oct 29, 2013 on Hotels.com
hotel is in good condition, bar and restaurant closed Saturday night which was not advertised, however we found good restaurants in town centre which is 10 mins walk away.
5 out of 5
Recommended
by chris from uk

just a one night stopover

Posted Sep 13, 2013 on Hotels.com
Hotel was very clean and very modern Would book again
5 out of 5
Recommended
for Overnight Stay Before Destination
by Margaret from Portugal

very new hotel with very friendly welcoming staff

Posted Jun 29, 2013 on Hotels.com
The hotel was easy to locate with parking available on the street as well as in hotel. Staff very friendly and helpful. room comfy, well equipped with lovely bathroom. We shall use it again if we make the same trip.
5 out of 5
Recommended
for Everyone
by Paul from Sussex, UK

Palencia AC

Posted Jul 8, 2012
Pros: Friendly & helpful front desk
Cons: Limited parking
Location: 25mins walk to town
The front desk staff were very helpful and friendly. They have local maps, spoke english and gave reliable advice. Parking is limited however the hotel is on the outskirts of town and parking on the street/nearby is available. It's about 1.7/2km to town centre about a 25mins walk - either a road bridge (with footpath) or an underpass (well used by locals) to cross a railway both of which were safe to walk including returning from dinner.
1 out of 5
by Jessica from Sheffield

awful

Posted Mar 13, 2011
We cannot understand why this is a four star hotel and almost twice as expensive as other hotels in this city. A two or three star maybe. It is located on the outskirts of town at a busy junction next to a petrol station and wasteland. The whole place smells of stale cigarette smoke. Our "non smoking " room was so called due to the absence of an ashtray . We purchased an airfreshner from the convenient supermarket across the road.The bathboom was dirty. The walls are paper thin so we had to endure the television from the next room all night. At 1am the night staff asked it to be turned off. It was back on at 3am. When we checked out the staff were not sympathetic. When we said that we wanted to make a compaint they presented us with the official Castilla Y Leon tourism board forms to fill in. We await their response.
5 out of 5
Recommended
by A verified traveler from Managua, Nicaragua

It was really nice

Posted Oct 28, 2009
The hotel staff was very friendly and helpfull, the rooms clean, very modern and very new, the only thing that it does not have airconditioning in the rooms, so when we arrived it was still hot but because it was November they said that the AC was already off.