Outdoor pool

Reviews of Hotel La Aldea del Halach Huinic

3 out of 5
Hotel La Aldea del Halach Huinic
Carretera a Las Ruinas Km 2.8, Palenque, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 303 out of 522 reviews" "
Rating 8 - Good. 149 out of 522 reviews" "
Rating 6 - Okay. 51 out of 522 reviews" "
Rating 4 - Poor. 10 out of 522 reviews" "
Rating 2 - Terrible. 9 out of 522 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline, Covina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay here staff is great, food was easily available, service was wonderful, the massage felt so good, would stay again.
Stayed 3 nights in Feb 2024
Response from Lázaro Gutiérrez on Feb 17, 2024
Dear PaulineThank you very much for your comments, we hope to serve you again.Best regards

6/10 Okay

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that my request was not honored. We were not able to check in 45 min early. Asked for “ground level room most important to have a hammock” but got 2nd story with no hammock. Our dinner the first night wasn’t great, including the service. They were busy catering to the tour bus people and probably did their best. My refried beans were hard and cold, and hubby’s fried shrimp were very dark and overdone. We did not eat there again. Overall the grounds are lovely. Pool clean but remember to pick up towels at reception. It is a far walk. Our room was above the restroom for the pool and the maintenance equipment and was noisy. And it was not dark at night for stargazing due to all the lights. Got to hear howler monkeys and saw macaws flying, but not the jungle experience I expected due to noise and lights.
Stayed 3 nights in Feb 2024
Response from Lázaro Gutiérrez on Feb 12, 2024
Estimado Timothy,Agradecemos sus comentarios, la entrada de la habitación no es imposible poder entregarla antes de la entrada establecida cuando estamos con ocupación alta, nosotros le entregamos el tipo de habitación que usted reservo tal cual es en las fotos ya que es la única que se maneja en esa categoría, estanos trabajando para mejorar los puntos que nos menciona. Estamos a sus órdenes, saludos cordiales.

6/10 Okay

Sébastien

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, given the location, I would not qualify that as a catastrophe. BUT… Although the rooms are pretty clean, they are not spotless! One of the beds had dirty sheets, that we did not use! The general condition of the property is very average. Don’t get me wrong! It’s Palenque, it’s thick forest, you have to expect humidity, smell, bugs, the whole ordeal! I can live with that! But it is very apparent that the property is not well maintained! It could be such a paradise, but the buildings are falling apart! I guess they are trying to do something about it cause the construction guys do grinder and skilsaw from 6am to 7pm… so say goodbye to the jungle vibe! And unfortunately I had good expectations for the restaurant, but it is very average and on the pricey side. Overall, all this wouldn’t matter if it were a 50-60$ CAD a night hotel but hold tous socks, it is a whopping 105$ CAD a night, which, let’s be honest, for the location, puts your expectations a bit higher! Staff is very sweet though, especially the ladies in the restaurant, but 80 pesos MX (6.50$ CAD) for a plate of frozen French fries is a big sad no-no for me, regardless of the beautiful smiles and manners of the waitresses! (And let’s not talk about the boring ambiance!!) Overall, sadly, I must say that 100$ CAD would be used somewhere else with much more bang for the buck!
Stayed 1 night in Feb 2024
Response from Lázaro Gutiérrez on Feb 7, 2024
Estimado Sébastien, Muchas gracias por sus comentarios, estamos haciendo cambios en nuestras instalaciones , esperamos nos de la oportunidad de servirles nuevamente. Saludos cordiales.

8/10 Good

Youngjin, Seoul

Stayed 2 nights in Dec 2023
Response from Lazaro Gutierrez on Jan 29, 2024
Estimado Sr. YoungjinAgradecemos su tiempo en calificar nuestros servicios, estamos haciendo cambios necesarios para que su próxima visita sea una experiencia agradable.Esperamos nos visite pronto de nuevo. Saludos cordiales.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the feeling of the remoteness surrounded by tropical plants.
Stayed 2 nights in Dec 2023
Response from Lazaro Gutierrez on Jan 4, 2024
Estimada María, Muchas gracias por tomarse su tiempo para calificar nuestros servicios, esperamos nos de la oportunidad de servirle nuevamente. Saludos cordiales.

8/10 Good

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and great food!
Stayed 2 nights in Dec 2023
Response from Lázaro Gutiérrez on Dec 22, 2023
Estimado Marco, Muchas gracias por sus comentarios, estamos para servirle. Saludos cordiales.

10/10 Excellent

Veronica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy conveniente, cerca de Palenque y de las areas de esparcimiento y restaurantes. Haitaciones amplias, limpias, fuimos en familia y fue agradable tener como una cabañita para nosotros, con su hamaca afuera y rodeada de la naturaleza, pero con todas las comodidades. La comida del restaurante bien servida y sabrosa. Regresaria nuevamente, nos gusto.
Stayed 1 night in Oct 2023
Response from Lázaro Gutiérrez on Oct 18, 2023
Estimada Verónica, Muchas gracias por sus comentarios, nuestra mayor recompensa es su satisfacción. esperamos nos de la oportunidad de servirle nuevamente. Saludos cordiales.

10/10 Excellent

Susana

Stayed 1 night in Sep 2023
Response from Lazaro Gutierrez on Sep 9, 2023
Estimada Susana, Muchas gracias por tomarse el tiempo para calificar los servicios de La Aldea, para nosotros es muy importante sus satisfacción.Esperamos nos de la oportunidad de servirle nuevamente.Cordialmente

10/10 Excellent

Susana

Stayed 1 night in Sep 2023
Response from Lazaro Gutierrez on Sep 9, 2023
Estimada Susana, Muchas gracias por tomarse el tiempo para calificar los servicios de La Aldea, para nosotros es muy importante sus satisfacción.Esperamos nos de la oportunidad de servirle nuevamente.Cordialmente

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the jungle
This hotel is a gem! Comfort, tranquil setting, sparkling pool, hammocks, great restaurant and food and Monkeys! Set in a jungle type setting it feels like a eco lodge and spa! Highly recommend!
Stayed 1 night in Aug 2023
Response from Lazaro Gutierrez on Aug 31, 2023
Estimada Diana, Muchas gracias por sus comentarios, estamos contentos de saber que disfrutaron su estancia con nosotros. Saludos cordiales.

10/10 Excellent

Roberto Carlos

Stayed 1 night in Jun 2023
Response from Lázaro Gutiérrez on Jul 14, 2023
Estimado Roberto Carlos, Muchas gracias por tomarse el tiempo para calificar nuestros servicios, no da mucha alegría que estuvimos a la altura de sus expectativas. Quedamos a sus órdenes.

10/10 Excellent

SUSANA

Traveled with group
Liked: Staff & service, property conditions & facilities
Very beautiful cabins in the jungle
Stayed 2 nights in Jul 2023
Response from Lázaro Gutiérrez on Jul 8, 2023
Thank you very much for your comments.She receives a cordial greeting.

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the ambiance, friendly and helpful staff. wish it had a mini fridge to keep water cold and that pool was cleaner tiles need to be cleaned and that they would allow guests to bring food from outside. But I would still go back. Had the opportunity to see howler monkeys and red macaws on premises.
Stayed 2 nights in Jun 2023
Response from Lázaro Gutiérrez on Jul 3, 2023
Estimada Mercedes, Muchas gracias por calificar su experiencia en #laaldea, nos da mucho gusto que haya disfrutado de nuestros servicios. Estamos trabajando para mejorar los aspectos que nos menciona. Saludos cordiales.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Lázaro Gutiérrez on Jun 29, 2023
Estimado David, Muchas gracias por calificar su experiencia en #laaldea, estamos contentos en saber que fue satisfactorio. Esperamos nos de la oportunidad de servirle nuevamente..

8/10 Good

Adrian

Stayed 2 nights in Jun 2023
Response from Lázaro Gutiérrez on Jun 23, 2023
Estimado Sr. Adrian,Muchas gracias por tomarse el tiempo para calificar nuestros servicios, esperamos su estancia en #la aldea haya sido placentera. Esperamos servirle nuevamente.Saludos cordiales.

10/10 Excellent

John

Stayed 2 nights in Jun 2023
Response from Lázaro Gutiérrez on Jun 13, 2023
Estimado John,Muchas gracias por tomarse el tiempo para calificar nuestros servicios. Esperamos servirle nuevamente cuando visite Palenque.

10/10 Excellent

Geovani

Stayed 1 night in May 2023
Response from Lázaro Gutiérrez on Jun 13, 2023
Estimado Geovani,Muchas gracias por tomarse el tiempo para calificar nuestros servicios.Esperamos nos de la oportunidad de servirle nuevamente cuando visite Palenque.

10/10 Excellent

Laura

Stayed 1 night in May 2023
Response from Lázaro Gutiérrez on May 11, 2023
Estimada Laura, Muchas gracias por tomarse el tiempo para calificar nuestros servicios, estamos muy contentos de que su estancia fue placentera.Esperamos no de la oportunidad de servirle nuevamente cuando visite Palenque.

10/10 Excellent

Francisco

Stayed 2 nights in Apr 2023
Response from Lázaro Gutiérrez on Apr 27, 2023
Estimado Francisco, Muchas gracias por tomarse el tiempo en calificar nuestros servicios, nos sentimos muy contentos de saber que su satisfacción fue muy buena. Esperamos nos de oportunidad de servirle nuevamente cuando regrese a Palenque. Saludos cordiales.

10/10 Excellent

Alma Delia

Stayed 1 night in Mar 2023
Response from Lázaro Gutiérrez on Mar 22, 2023
Muchas gracias por su calificación , esperamos servirle nuevamente. Saludos cordiales.

10/10 Excellent

Miguel Angel

Stayed 2 nights in Mar 2023
Response from Lázaro Gutiérrez on Mar 22, 2023
Muchas gracias por su calificación , esperamos servirle nuevamente. Saludos cordiales.

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Rooms were clean and spacious. Very close to Palenque.
Stayed 1 night in Mar 2023
Response from Lázaro Gutiérrez on Mar 22, 2023
Muchas gracias por su calificación , esperamos servirle nuevamente. Saludos cordiales.

10/10 Excellent

Silvia

Stayed 5 nights in Mar 2023
Response from Lázaro Gutiérrez on Mar 16, 2023
Muchas gracias por su calificación.Saludos.

10/10 Excellent

Gabriela, Greenfield

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, Isolatated from city. This is the place if looking for jungle experience stay. Monkeys visited property. Place was clean and staff nice. We enjoyed our stay.
Stayed 6 nights in Mar 2023
Response from Lázaro Gutiérrez on Mar 16, 2023
Thank you !!

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and pool. Amenities and room were very clean. Good restaurant on site. Staff were happy to deliver food pool side. Very convenient for visiting Palenque archeological site. Definitely recommend this hotel for a stay.
Response from Lázaro Gutiérrez on Mar 16, 2023
Thank you!!

8/10 Good

Gerardo

Stayed 3 nights in Feb 2023
Response from Lázaro Gutiérrez on Mar 16, 2023
Muchas gracias por su calificación.Saludos.

10/10 Excellent

Viviana Del Carmen

Stayed 2 nights in Feb 2023
Response from Lázaro Gutiérrez on Feb 15, 2023
Estimada Viviana,Muchas gracias por tomarse el tiempo para calificar nuestros servicios, esperamos nos de la oportunidad de servirle nuevamente. Saludos cordiales.

10/10 Excellent

Tania

Stayed 3 nights in Feb 2023
Response from lazaro on Feb 13, 2023
Muchas gracias por tomarse el tiempo para calificar nuestros servicios. Estamos a sus órdenes.

8/10 Good

Aimee

Traveled with family
Liked: Cleanliness, staff & service
I highly recommend this resort! The pool is beautiful and the proximity to Palenque ruins can’t be beat. I have a couple recommendations for the resort. 1. Put a coffee maker in the room. This would allow us time to leisurely get dressed. Some of us need a coffee to go get coffee. 2. We had the big suite by the bathroom and it would be nice to have at least a love seat in the 2nd room. There are a bunch of unused furniture in the lobby. Just move 1 love seat to the suite so there is somewhere comfortable to sit in the room.
Stayed 3 nights in Feb 2023
Response from lazaro on Feb 7, 2023
hi aimeeWe appreciate your comments and for recommending us.We will take your recommendations into account.receive a cordial greeting

10/10 Excellent

Matt

Stayed 2 nights in Jan 2023
Response from Lázaro Gutiérrez on Jan 31, 2023
Estimado Matt, Muchas gracias por su calificación, es un gusto saber que estuvo una estancia placentera. Saludos cordiales.

10/10 Excellent

Jaime, Conway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto este propiedad. Mi esposo y yo estuvimos buscando tranquilidad en la naturaleza y lo encontramos. Para ver monos en su habitata natural era una maravilla. Los cuartos no tenian tv y no pudo haber sido mas feliz. Fuimos a las cascadas de agual azul y q belleza. Espero un dia poder regresar.
Response from Lázaro Gutiérrez on Jan 18, 2023
Estimada JaimeMuchas gracias por su visita, que alegría que vivieron la experiencia dentro de la naturaleza, esperamos volver a recibirlos en su casa en Palenque. Saludos

8/10 Good

Yannick

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice property in the middle of jungle. Hotel maintenance is not up to date in general. Our room next to the kitchen with constant little noise. On the other hand great pool and view. Great size of room and staff accomodating. Room clean overall. Indication to find rooms is not that good.
Response from Lázaro Gutiérrez on Jan 9, 2023
Dear YannickThank you very much for your comments, we take immediate action on the points you mention.We hope you give us the opportunity to serve you again.Best regards.

10/10 Excellent

MOISES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the experienced!!!
Response from Lázaro Gutiérrez on Nov 29, 2022
Muchas gracias por su visita, es un gusto poder atenderlos. Saludos cordiales.

10/10 Excellent

Dina, Aransas Pass

Stayed 4 nights in Nov 2022

10/10 Excellent

Jasmine, Lemon grove

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really humble and welcoming. The staff would guide us where to go for touristing. The hotel was really clean and so peaceful. We really enjoyed our stay there.
Stayed 6 nights in Nov 2022
Response from Lázaro Gutiérrez on Nov 16, 2022
Hola JasmineMuchas gracias por su comentarios.Esperamos servirle nuevamente. Saludos cordiales.

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy bello dentro de la selva Chiapaneca. Hermosos jardines. Quizá le falta un poco de mantenimiento a los Baños y pintura d las habitaciones pero el lugar es hermoso
Response from Lázaro Gutiérrez on Nov 3, 2022
Estimada DanielaMuchas gracias por tomarse el tiempo en calificar nuestras instalaciones y servicios, estamos tomando acción inmediata en los detalles que nos menciona. Estamos a sus órdenes.

10/10 Excellent

Jose

Stayed 2 nights in Aug 2022
Response from Lázaro Gutiérrez on Aug 31, 2022
Estimado JoséMuchas gracias por calificar nuestros servicios, esperamos haya sido de su total satisfacción. Saludos cordiales.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Courtney

Traveled with family
Disliked: Staff & service
Great location with parking & nice pool. As others have said, though, service was poor. We were 4 but the "policy" is only 2 glasses per room. So we had to pay for plastic cups! Also, they made a green juice but would not let us buy it - only for the boss in reception! Had to go to town to get green juice. Also unattractive construction & bed was caved on one side - had to put pillow on edge not to fall off. Grounds & staff need work - there are other options... keep looking!]
Stayed 2 nights in Jul 2022
Response from Lázaro Gutiérrez on Jul 18, 2022
Dear Courtney Thank you very much for taking the time to share your experience, I tell you that we do not have the juice a la carte, that is why we could not offer it to you, the glasses are standardized and there are only two per room as part of the hotel industry in Mexico, we are going to work on the points and hopefully in the future you will give us the opportunity to serve you again.

10/10 Excellent

Salome

Stayed 1 night in Jul 2022
Response from Lázaro Gutiérrez on Jul 6, 2022
Estimada Salome Muchas gracias por su calificación, estamos contentos de que haya disfrutado su estancia. Saludos cordiales.

8/10 Good

Beatriz

Stayed 2 nights in May 2022

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful setting with flowerful gardens.
Stayed 1 night in Apr 2022
Response from Lázaro Gutiérrez on May 1, 2022
Agradecemos mucho, sus comentarios, Reciba un cordial saludo

10/10 Excellent

Maria Del Pilar

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Me gustó todo el personal es muy simpático
Stayed 2 nights in Apr 2022
Response from Lázaro Gutiérrez on May 7, 2022
Estimada María del Pilar Muchas gracias por su comentario, estamos a sus órdenes.

6/10 Okay

saymi

Stayed 3 nights in Apr 2022
Response from Lázaro Gutiérrez on May 4, 2022
Estimado Saymi Gracias por su calificación, esperamos nos de la oportunidad de servirle nuevamente. Saludos

6/10 Okay

Gerardo

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Nice installations. Customer service is not great. You can’t add tip to employees towards room charge or using your credit card, you need to tip them cash, this policy limits the tips to employees and impacts customer service. Restaurant some time takes a lot of time to get your food and when you are in the pool its not easy to order a drink (waiters don’t visit often).
Stayed 2 nights in Apr 2022
Response from Lázaro Gutiérrez on Apr 25, 2022
Dear Mr. Gerardo Thank you very much for your comments, we see this as an opportunity for improvement, we hope not to have the opportunity to serve you again.

6/10 Okay

MARIAN

Stayed 1 night in Mar 2022
Response from Lázaro Gutiérrez on Mar 7, 2022
Hola Marian Agradecemos su calificación, estamos a sus órdenes.

10/10 Excellent

ZULMA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is right in the middle of the jungle, with beautiful gardens. The room was clean and spacious. The AC works good, bed is comfortable. The hotel is far from the town noise. Amazing customer service. But the best was the restaurant with aBeautiful open setting in the middle of the jungle. They have the best food I had in Chiapas!
Stayed 1 night in Feb 2022
Response from Lázaro Gutiérrez on Mar 3, 2022
Dear Zulma Thanks for staying with us. We appreciate your feedback! Best regards.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing atmosphere
Stayed 2 nights in Feb 2022
Response from Lázaro Gutiérrez on Feb 23, 2022
Muchas gracias por su comentario Reciba un cordial saludo..

4/10 Poor

ROBERT

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Front desk attitude
We arrived tired after a long drive and checked in for our king room that had been booked almost a year prior. The front desk clerk said there were no king rooms left and tried to give me a double room. I insisted and he magically found a king room for us, although I think they had it, but just didn't use it because it needed repairs. The door didn't lock properly and the towel bar was broken. Unfortunate because the grounds, gardens and pool and hot tub are lovely and the restaurant was nice.
Stayed 2 nights in Feb 2022
Response from Lázaro Gutiérrez on Feb 17, 2022
Dear Robert We apologize for what happened, all our King beds are subject to availability, we take your comments as an area of ​​opportunity to improve. Kind regards.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel set in the jungle. You’ll hear howler monkeys and see hummingbirds amongst other wildlife. The staff are always friendly and helpful. We couldn’t fault the restaurant, the food was delicious. The pool is a good size. The Wi-Fi signal was good. Location is a little away from the main town but a short taxi ride and you’re there. I would recommend staying at this hotel.
Stayed 2 nights in Jan 2022
Response from Lázaro Gutiérrez on Feb 4, 2022
Dear Daniel Thank you very much for your comment, we are very happy that you enjoyed your stay at La Aldea. We look forward to serving you in the future. Kind regards.