Ratings based on 449 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Apr 25, 2024
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
by A verified traveler from Jacksonville
Posted Feb 9, 2024
Breakfast in a hotel like this should have been included in already high price of the hotel.
Comment from Hotel Management
Feb 24, 2024 by María José Ruíz - Sales Manager, Hotel Management
Dear NemerWe appreciate the time you have dedicated to sharing your experience with us, this helps us see our points of improvement, we do not have the BB regimen active yet.
by A verified traveler from Woodbridge
Posted Jan 6, 2024
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Comment from Hotel Management
Jan 27, 2024 by María José Ruíz - Sales Manager, Hotel Management
Dear Alexander We are happy to read your experience in this home, every corner of Villa Mercedes has been created so that you can have a memorable stay. We hope to see you soon !!!
by A verified traveler
Clean and Friendly
Posted Nov 7, 2023 on Hotelsnice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Comment from Hotel Management
Jan 27, 2024 by María José Ruíz - Sales Manager, Hotel Management
Dear Guest!For Villa Mercedes Palenque, it is important to know the experience you have had during your stay and thus be able to know our best areas. As hotel policies, we ask that you open a credit to the room so that you can make charges and close this credit upon check out. We regret that we do not provide the information to you. We apologize for all the inconveniences you had during your stay, hoping you will give us the opportunity to serve you soon and that you can live a different experience. Greetings
by A verified traveler
Posted Oct 8, 2023 on Hotels
Comment from Hotel Management
Jan 27, 2024 by María José Ruíz - Sales Manager, Hotel Management
Apreciable Alvaro ! Gracias por tu valoración sobre tu estancia en Villa Mercedes Palenque, tu casa! Esperamos verte pronto.
by A verified traveler
Posted Sep 1, 2023 on Hotels
Comment from Hotel Management
Sep 17, 2023 by María José Ruiz - Gerente de Ventas, Hotel Management
Estimado KerryGracias por compartinos tu experiencia en esta tu casa en Palenque, Chiapas. Esperamos verte pronto saludos
by A verified traveler from Hawaiian Gardens
Posted Apr 14, 2023
Comment from Hotel Management
Sep 14, 2023 by María José Ruiz - Gerente de Ventas, Hotel Management
Querida CeliaGracias por compartinos tu experiencia en esta tú Casa, esperamos tener la oportunidad de servirte pronto y hacer de tu estancia una experiencia Memorable Saludos
by A verified traveler
Posted Mar 27, 2023 on Hotels
Comment from Hotel Management
Apr 4, 2023 by Ofelia Sanchez, Hotel Management
Estimado Ivo, es placer haberlo recibido en nuestras instalaciones, Muchas Gracias por su calificación en HOTEL VILLA MERCEDES PALENQUE, nos alegra tanto cumplir y superar sus expectativas. Lo esperamos! Saludos!
by A verified traveler
Posted Mar 26, 2023
Comment from Hotel Management
Sep 14, 2023 by María José Ruiz - Gerente de Ventas, Hotel Management
Estimada Maritza!Gracias por tu visita a esta tu casa en Hoteles Villa Mercedes Palenque, para nosotros ha sido un gusto poder atenderte!Esperamos poder atenderte pronto, saludos !
by A verified traveler
Posted Mar 22, 2023
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Comment from Hotel Management
Apr 4, 2023 by Ofelia Sanchez, Hotel Management
Estimado Michel, Gracias por los buenos comentarios que nos hace , para nosotros es muy importante su opinión y nos alegra que haya disfrutado de la naturaleza. Cordialmente,
