Garden

Reviews of Acacia Resort

4 out of 5
Acacia Resort
Viale Himera 6, Campofelice di Roccella, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 21 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of pros, lots of cons
A two part review. Pros - a large hotel with great infrastructure, lovely rooms, first class friendly service, huge pool, amazingly clean and superb attractive gardens. Cons - the food was mass catering, buffet style, edible but bland and not especially well presented. The beach was truly horrible. Very pebbly, seriously uncomfortable to walk on, painful to get into the sea and not very attractive to sunbathe on (although beds around the pool were plentiful and comfortable. Pool side bar and toilets were not up to standard. The hotel is some distance from any village or attractions so a car is needed although the hotel does provide a shuttle service to Palermo and Cefalu. Also there were day trips arranged by the hotel. A decent chef and a bulldozer to the beach are essential to make this a stand out hotel worthy of all 4 stars.
Stayed 6 nights in Sep 2023

2/10 Terrible

Rachelle

Traveled with family
Resort has loud music until midnight every night so don’t plan on sleeping until after midnight. Every day loud announcers at the pool over the speakers and music is played so loud there is no way to relax. The food is awful which is so sad because Sicily is known for good food. We ended up taking a taxi into town for dinners but taxis are only available until 10pm and have to be pre arranged so it’s not convenient. So you have to get back from dinner by 10pm or you are stuck. Two massages at the spa were awful they are not well trained or experienced. The spa itself was pretty but the loud announcing and loud speaker from the pool again makes it where it’s hard to relax. Facilities were clean and nice.
Stayed 4 nights in Jul 2023
Response from Mari on Jul 18, 2023
We are sorry that you did not find our entertainment pleasant, but all the other guests enjoy themselves because on holiday you usually want to have fun. However, the music ends at 11.00 pm and if you have requested a room change to a quieter area, we would be gladly to accommodate your request. But if you don't even want a little entertainment in the evening, why did you book in a resort and not in a quiet farmhouse in the countryside? Our young kitchen staff prepares exquisite dishes with fresh Sicilian products and our guests like them very much, considering the huge portions I see on the plates that are returned empty and clean. It seems strange to me that you haven't found anything good at our rich buffet, which offers over 40 different dishes including hot and cold appetizers, soups, different types of pasta, meat and fish dishes, hot and cold side dishes, show cooking grill that cooks fresh meat and fish at the moment, the spaghetti show cooking, the pizzeria that bakes hot pizzas made in front of the guests. A wonderful buffet that also includes a selection of desserts, fresh fruit and homemade ice cream! So to say that the buffet was terrible seems to me rather out of place and in bad faith. Taxis can be booked at any time, just think about it beforehand. Our wonderful SPA on the panoramic terrace is something unique as the terrace is full of palm trees, flowers, a large swimming pool with whirlpools and our masseurs are expert, professional and certified. But are you sure you stayed in our hotel?

8/10 Good

KIM

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool is the best thing about this resort. I could hardly get out of it!
Stayed 3 nights in Jul 2022

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
drinks to expensive at the pool bar and not many restaurants and stuff to do around
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acacia Resort
We enjoyed our weekend visit. Enough cannot be said for the hospitality, kindness and professional staff. We truly enjoyed the pool. Breakfast had lots of options. Housekeeping, Front desk, spa, and restaurant very professional and friendly. We will try to return.
Stayed 2 nights in Aug 2019

10/10 Excellent

JEREMY, MALTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was actually so satisfied that i send my own parents over, 1 weeks after my stay. Awesome surroundings, good layout, comfy rooms, outstanding kitchen and staff. Pool guards so so, not well informed about amenities.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Terry, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent holel
We really enjoyed our stay at thought the rooms and public spaces were excellent. The pool was nice with plenty of sun beds and a nice feel. There is a large garden and a reasonably sized private sand / stony beach with plenty of beds. There are a couple of downsides the first was the quality of the bar staff who I thought delivered slow and poor service. Even more surprising given the price of the drinks a small beer was 4 euro and a gin and tonic 7 euro. The second downside is the location as apart from a few local hotels and a small café there is nothing in walking distance. We knew this before we booked so was not a surprise however I would recommend a car if you want to get out and about.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very relaxed and enjoyable week at the Hotel following a hectic but very enjoyable 3 week tour of the Island.The staff were all nice and helpful and the food good.The strange thing about the bill costs at the end of the stay was the apparent initial levy on the credit card of a 20 euro deposit on a guests receipt of each pool towel and a 3 Euro charge per pool towel each time it was exchanged at the end of a day--so you could end up with a 21 euro addition on your bill for a 7 day stay per towel/person.The deposit was removed from the bill once the Hotel received the final return of the towel.

6/10 Okay

Carol, Malmö

Liked: Cleanliness, property conditions & facilities, room comfort
Acacia Hotel, Sicily
Hotel is most definitely not beach front! The beach was all rocky and lots of trash all around. The hotel is not a full service hotel either...if you don't have all inclusive they refuse to help you find a restaurant. Rooms are really small for a 4 star! The pool area is fantastic but when you have a week at a resort with your family you need more than that..you can't walk anywhere either because the surrounding area is pretty rundown. We had a good time anyway.

6/10 Okay

Caroline

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

alexis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Décevant
Très bel hôtel ça s arrête là pour ce qui y est de l hôtel … petit déjeuner catastrophique limite irrespectueux envers la clientèle … café au niveau d une cafétéria de station service alors qu en Italie le café est excellent partout nourriture dans l ensemble petit dej dej dîner très mauvais et indigne d un hôtel de ce standing … concernant la chambre literie de mauvaise qualité frigidaire qui ne refroidit rien pour j imagine inciter les clients à consommer au bar de l hôtel …. Ma seule bonne note concernera la piscine et l accueil du spa du 4 eme étage qui fut parfait ainsi que la piscine de l hôtel qui est très sympa également … je ne reviendrais pas
Stayed 7 nights in Aug 2023

10/10 Excellent

francesco

Stayed 4 nights in Aug 2023

10/10 Excellent

Rosanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel chambres spacieuses et propre. Superbe plage sable et galets au calme. Piscine spectaculaire. Animation au top. Repas excellent. hôtel situé à 30 min en voiture de Cefalù et 1h de palermo. Nous avons passé un séjours de rêve. Je conseille cet hôtel.
Stayed 3 nights in Jul 2023
Response from Mari on Jul 29, 2023
Chère Madame Rosanna, nous Vous remercions pour Vos belles paroles qui nous encouragent à continuer à faire notre beau, mais exigeant travail avec joie ! Merci encore d'avoir partagé Votre expérience et nous espérons Vous accueillir à nouveau dans notre hôtel à l'avenir !

6/10 Okay

Maarten

Disliked: Staff & service
technische installatie werkte niet goed. lift regelmatig defect, afvoer douche en wastafel verstopt douchekop niet in hoogte te verschuiven niet vriendelijk personeel iedereen rookte overal
Stayed 10 nights in Jun 2023

10/10 Excellent

STANISLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nuits tranquilles
Excellent Resort avec un personnel aux petits oignons. Très bons buffets Piscine très fraîche, mais comme partout
Stayed 3 nights in Sep 2022

10/10 Excellent

Santo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto bella e personale professionale , disponibilissimo e gentilissimo anche nel mettere a proprio agio gli ospiti, Stanze accoglienti e ariose, Per l bagni consiglio di far installare anche delle docce che possono essere più agevoli per chi non può scavalcare il bordo vasca
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Tamás, Zürich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben 500 Euro Aufpreis bezahlt für Meer Sicht.obwohl unsere Zimmer auf dritte Stock gewesen, wegen starke Vegetation und Entfernung das Meer nur im Hintergrund nur erahnen können. Strand ist total mit Steinen überfüllt, Baden fast unmöglich. Musik überall,am Pool ,im Lobby und jeder Tag bis Mitternacht lautes musikalische Unterhaltung, Ohrstöpsel erforderlich. Getränke Preise völlig überrissen. Sonst alles wie Tresor oder Badetuch mit Aufpreis belegt. Zimmer sind eher klein, das Fernseher hat Kleinformat und empfängt nur ard,zdf und 3sat. Das Essen in büffet Form, recht reichhaltig aber nach vierte Tag weiss man nicht was man noch essen soll. Auf die Frage ob wir diese Anlage weiterempfehlen würde, wäre unsere Antwort eher nein, trotzt wunderschöne poollandschaft und Gartenanlage. Wir haben kein einzigesmal das Gefühl gehabt hier ein Gast zu sein sondern nur als zahlende Melkkuh zu sein. Eigentlich schade.
Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
resort molto curato immerso nel verde con una piscina a dir poco stupenda e sempre pulita dove passare giornate in totale relax insieme alla nostra piccola.. ci siamo trovati benissimo grazie alla cordialità del personale sempre attento e gentile e soprattutto grazie ai ragazzi dell'animazione che sempre gentili e mai invadenti dal primo minuti ci hanno fatto sentire al nostro agio.. cibo buonissimo e di ampia scelta, e camera con vista piscina spettacolare .. unica piccola pecca i prezzi del bar un po alti
Stayed 4 nights in Aug 2019

8/10 Good

dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel, personnel très avenant , cadre génial, grand choix au niveau du buffet
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscina è veramente stupenda. La spiaggia poco curata.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Isolerat och begränsat
Ligger helt isolerat långt från allt, så kom inte hit om du inte har egen bil. Vi trodde GPSen hade skickat oss fel när vi irrade omkring på nåt som såg ut som en soptipp innan vi kom fram till grunden. Bilderna gör INTE stället rättvisa, det är mycket sämre! Dåligt skick, litet, dåligt utbud, träningsanläggningen var ett skämt. Vi hade bokat 4 nätter men stannade bara 1, avbokade och tog straffavgiften bara för att komma därifrån. Det var växtlighet precis överallt så om man är det minsta känslig mot gräs så ska man definitivt inte åka hit.
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Gutes Hotel, mit Luft nach oben
Hotel in Strandslage, mit schöner Poolanlage. Die Zufahrt schlecht beschildert, ohne Navigation schwierig zu finden. Rezeption war korrekt, aber mehr auch nicht!. In einem Hotel dieser Kategorie und bei diesen Zimmerpreisen kann man mehr erwarten. Sogar auf die belanglosen höflichkeits Flosskeln legt man hier keinen Wert! . Wir hatten ein Zimmer mit Meerblick, es war sauber und groß. Das Bett war sehr angenehm. Die ganze Anlage ist sehr schön und ist auch sehr gepflegt. Das Publikum zu unserer Zeit war internationa gemischtl. Das Frühstück war reichhaltig und gut. Einziger Kritikpunkt Kaffe aus einer Nespresso Maschine. Das bekommen andere Hotels besser geregelt. Abendessen war abwechslungsreich und schmackhaft, mehr Variationen beim Dessertbuffet wären wünschenswert. Der Service im Restaurant war überwiegend gut, die enlisch Sprachkenntnisse sind leider sehr begrenzt. Das Hotel wird, zumindest in der Vorsaison, von Busrundreise Veranstaltern belegt. Wer hier zur Landseite ein Zimmer hat kann sich morgens ab 7Uhr das warmlaufen der Reisebusse anhören. Hier hatten wir das Pech einen Veranstalter erleben zu dürfen, dessen Teilnehmer jeden Abend lautstark zwischen 18-20Uhr ein "briefing/debriefing/Stuhlkreis" im Garten durchgeführt haben. Hier sollte meines Erachtens das Hotel zum Schutz der anderen Hotelgäste solche Veranstaltungen in einem Raum durchführen. Fazit, gutes Hotel, mit Verbesserungspotential bei Gästeservice.
Stayed 4 nights in May 2017

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entièrement d'accord avec les critiques
Habitué aux 5* nous avons été très agréablement surpris !....

10/10 Excellent

Angelo Roma, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bello nel suo complesso giusta armonia
Molto ospitale ci siamo trovati molto bene siamo stati trattati in modo molto famigliare ciò a reso il nostro soggiorno molto armonioso e tranquillo nel suo complesso spero di poterci tornare grazie a tutti
Buon soggiorno

10/10 Excellent

Karin , Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanze da sogno nel cuore della Sicilia
Sono stata all Acacia Resort con mio marito, ci siamo trovati molto bene . Torneremo presto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel accuelleint, plage de proprietè,
C'est un très bel hotel, avec une belle piscine. Le staf est très gentils et aux petits soins. les chambres sont très propres. La nourriture est variée et délicieuse. Je reviendrai avec plaisir, d'ailleurs j'ai réservé pour revenir avec ma petite famille en été.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort fantastico!!!
bellissimo resort,personale gentilissimo e location da sogno!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beau séjour dans un bel hôtel
Accueil sympathique dans un hôtel bien dissimulé dans un écrin de verdure. Nous avons rapidement goûté à la mer sur une plage propre, surveillée, bien aménagée. Quelques galets pour entrer mais ensuite 30 mètres de sable, une petite passerelle permet d'entrer dans l'eau en évitant les galets du bord. L'hôtel est est à 1heure de l'aéroport de Palerme et à 20 minutes de Cefalu. Nous avions loué une voiture, mais après réflexion nous aurions pu nous en passer : des excursions sont organisées pour le Stromboli, l'Etna et Taormina, la ville de Palerme,la vallée des temples. chaque jour départ à 10 heures pour Céfalu et retour dans l’après midi. Chaque soir des animations "bon enfant" sont prévues. Nous avions pris une demi-pension, le repas du soir est bien pourvu en plats chauds, les entrées demanderaient plus de variété, le petit déjeuner est très correct. Nous avons passé un excellent séjour pour un bon rapport qualité/prix. Les siciliens que nous avons rencontrés dans nos déplacements ont toujours été très serviables et chaleureux. Pendant la visite de Palerme, dotée de monuments étonnants, nous n'avons jamais eu l'impression d'être en insécurité.

10/10 Excellent

R&K, Bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander
Personnel très accueillant. Repas variés et de bonne qualité. Calme verdoyant, et très belle piscine.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
panorama stupendo
posto stupendo con una piscina favolosa e tanto verde ben curato. personale preparato e molto gentile. per me l'unica pecca : troppo costosi gli extra al bar. per il resto tutto ok.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien mais deux bemols
Hôtel tres bien, confortable, agréable, neuf, bon service mais deux bemols : plage de galets moyenne et rien de plaisant à moins de 10KM.