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Reviews of Eurostars Centrale Palace

4 out of 5
Eurostars Centrale Palace
Via Vittorio Emanuele, 327, Palermo, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 419 out of 1001 reviews" "
Rating 8 - Good. 406 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Judith, San Antonio

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Seeing Palermo is a once in a lifetime experience. Eurostars Centrale Palace is in a once grand "building" and visiting here is a true traveling back in time. This Sicilian 4 star hotel does not equal a US 4 star standard and may not meet expectations. The hotel is located in old town that is very much reserved for tourists with prices to match. It is in a very busy pedestrian walking center that is active and alive until after midnight each night. Hotel staff was very accomodating and they did try their.best within limits. Some staff members did not speak fluent English therefore be prepared to seek assistance multiple times or be ready to resolve your own issues with a smile.
Stayed 7 nights in Apr 2024

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They put us in a very small room located under the breakfast floor where it woke both of us up at 7:00am due to the significant noise. The toilet ran and the room had not been updated for probably 50 years. This was the worst stay on our four stop trip. I would not recommend this hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Debra

Stayed 1 night in Feb 2024

2/10 Terrible

Jo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and right in the center of everything. The staff was friendly and very helpful. We had a car, and did have to pay extra for parking, but they made it very easy.
Stayed 1 night in Feb 2024

10/10 Excellent

DIEGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice venue..spacious and functional rooms
Stayed 2 nights in Jan 2024
Response from GR on Jan 31, 2024
Thank you, your opinion is very important to us

10/10 Excellent

Cliff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Stay other than the Drive to
First, and not surprisingly, because the hotel is in the ZTL (Zona Touristica), to drive to a parking spot was quite a trick. Extremely narrow path and you must make sure you give your license plate number to the concierge to make sure you don’t get a ticket. Speaking of which, the hotel is quite beautiful entrance and common areas and the concierge is super friendly and helpful. The room was quite adequate and a better location may not be possible.
Stayed 2 nights in Dec 2023
Response from GR on Jan 31, 2024
Thank you, your opinion is very important to us

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are quiet despite the neighborhood's activity. The staff are courteous and professional. The housekeeping staff did a wonderful job.
Stayed 6 nights in Nov 2023
Response from GR on Nov 23, 2023
Thank you very much, Your opinion is very important to us.Kind regards

6/10 Okay

Gary

Disliked: Cleanliness
I think the main issues I found was when I checked into the hotel the guy in reception didn't speak English very well so he couldn't understand what I was trying to say which was frustrating. I was simply saying can my friends who live in Palermo come visit me to say hello quickly and he was like oh I need their passports and driving licence and they need to check in if they want to stay the night. This was not what I was asking for, it was simply a quick hello and goodbye but anyway, once he finally understood what I was saying he still said they have to check in at the front desk if they want to come and see you apparently due to Italian laws which I've never heard off and when we stayed in Rome a few days later this was not the case as our friends from Rome came to see us so I'm having a hard time believing him. The second issue was I was still asleep and all of a sudden I heard my door being opened at 10 am in the morning and lights came on immediately and I woke up and said hello from the bedroom and a man's voice in Italian said oh sorry and then left the room and turned the lights off This was very annoying as I was enjoying my sleep and he woke me up now and it made me think he didn't even knock to ask if he could enter my room with my stuff inside very suspicious.
Stayed 1 night in Nov 2023

8/10 Good

Mirjam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The belle epoque hotel
A golden-era hotel with a sense of 1930s glamour. The service was absolutely amazing, but I could have appreciated a tea and coffee making possibility in the room.
Stayed 3 nights in Nov 2023
Response from GR on Nov 19, 2023
Thanks for choosing us. Your opinion is very important to us.Kind regards.

10/10 Excellent

ZENNY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to go dining and shopping great staff very friendly helpful and professional breakfast was excellent their terrace restaurant good as well great food good service their patio smoking area the best we felt safe while we smoked our cigars late at night . Clean room plenty of clean towels great service over all.
Stayed 3 nights in Nov 2023
Response from GR on Nov 19, 2023
Thanks for choosing us. Your opinion is very important to usKind regards

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the heart of Palermo
The location of this hotel was in the heart of Palermo. The hotel stag were warm and accommodating . The Terrace bar was a perfect way to end our evenings. Would definitely recommend the Eurostar Centrale again.
Stayed 2 nights in Oct 2023
Response from GR on Nov 5, 2023
Thanks for your feedback. Your opinion is very important to us.

10/10 Excellent

Toni Anne

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was charming. Old world style. Very nice and comfortable. Was amazed at how quiet the room was given it was on a busy pedestrian street. Parking at the hotel was challenging because you had to drive down this pedestrian street. I thought there was a problem with the air conditioning but realized it was me… did not realize to work it had to be turned to what I thought was heat. Would definitely stay here again. Outside terrace bar was so charming and relaxing.
Stayed 2 nights in Oct 2023

8/10 Good

Lars

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A somewhat old fashioned hotel in the heart of Palermo. Perfectly located to explore the city's sights, restaurants and shops. Friendly, helpful staff.
Stayed 2 nights in Oct 2023
Response from GR on Oct 19, 2023
Thanks for your feedback, we really appreciate it.

10/10 Excellent

Joao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in good location. Nice area and wonderful city. Hotel has parking but in order to reach the hotel you have to drive 800 meters through a crowded pedestrian street. Very uncomfortable. Better not drive.
Stayed 7 nights in Oct 2023
Response from GR on Oct 19, 2023
Thanks for your feedback, we really appreciate it.

8/10 Good

Joseph

Stayed 2 nights in Sep 2023

10/10 Excellent

Lucio g

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was great and the staff was perfect. no problems at all. as a warning to others, the taxi driver that took us to the bus station was an absolute crook. He kept telling me that there isn't bus service from Palermo to Catania on Saturday's, pretended he couldn't find the bus station, wanted me to hire him to drive all the way to Catania at a price of 300 Euro, then wanted 45 Euro from the hotel to the bus station. Love the hotel and staff, the taxi driver isn't anything against them, just a warning to others that use taxis.
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and the location was great
Stayed 3 nights in Sep 2023

8/10 Good

katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location.
The hotel was very well appointed and had beautiful main rooms. Our room was large but a little dated. The location is superb. The one issue I had was the service- the front desk were not very helpful. One example is when we asked about going to Monreale , the front desk told us he would get a taxi and ask them to wait for us to be done to return us. Later that morning we discovered on our own that you get a tour bus there and back for 10 euro. Significantly less than a taxi would have cost.
Stayed 3 nights in Sep 2023

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2023

6/10 Okay

Laszlo

Traveled with family
Liked: Cleanliness, staff & service
The hotel has an excellent location, everything is 5-10 min walk, allowing to take breaks during the 40C days. The staff is very friendly and helpful. That is why we stayed there again. It needs major refurbishing, especially the bathrooms. The restaurant has nice views but the food is forgettable.
Stayed 2 nights in Aug 2023

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of the city of Palermo
Great location- center of the city and walking to train and bus terminals. Roof top restaurant has good food and view. Wifi is bad in the room, has to be in the lobby area to connect to wifi. No English channel on TV at all.
Stayed 4 nights in Aug 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
A very nice old villa in the heart of Palermo with a superb roof deck bar.
Stayed 3 nights in Aug 2023

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. I stayed for two nights and wish I stayed longer. Next time I return to Palermo I will definitely book this hotel again.
Stayed 2 nights in Jul 2023

4/10 Poor

Daniela

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front desk staff was incredibly helpful, but this property is very tired, sad and in dire, dire need of a renovation. Portions of our bathroom looked so dirty, but in fairness to the cleaning staff, it was difficult to tell if it was dirty or just too old to be able to be cleaned properly. Overall, there was a lack of cleanliness. The floor of the room was dirty even when we first arrived. The location of the hotel was the reason we booked it - to be in the middle of the city center, within easy walking distance to sights, restaurants and shops. I’d book something in the same area again, but unfortunately, not this hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

mary martha

Stayed 1 night in Jul 2023

6/10 Okay

Jazmeen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location but hard to drive to
This was our family's (kids ages 14 & 11) first trip to Sicily. We started in Palermo on a self guided driving tour. Whatever the hotel or website says, parking near the hotel is extremely difficult & not recommended. The streets around the hotel are pedestrian only & get quite crowded. Hotel was in a great location of the 4 corners. Wish the air conditioning worked better as we were still quite warm sleeping.
Stayed 2 nights in Jun 2023

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location central to all major sites. The staff were really friendly and helpful. Property a little tired but the location makes up for that.
Stayed 3 nights in Jun 2023

4/10 Poor

Pamela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Small, dark room. No natural light. Very small shower I called the reception a few times and was given incorrect info. Lots of breads And cake at breakfast buffet, eggs were watery and has no flavor. Staff not friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Arthur

Traveled with family
Old world charm, beautiful craftsmanship however, very poor internet for both speed and actually staying up. For a business trip go elsewhere. The staff in very courteous, but have limited resources to resolve the issues.
Stayed 4 nights in May 2023

10/10 Excellent

William, Leichhardt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Chris

Stayed 3 nights in May 2023

10/10 Excellent

Edgardo

Traveled with family
Liked: Staff & service, property conditions & facilities
excellent people at the reception
Stayed 3 nights in May 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Edward

Stayed 2 nights in May 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
Lovely central hotel in an updated town mansion. Great style!
Stayed 3 nights in Apr 2023

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in Palermo!
We had a wonderful stay at this beautiful hotel. Rich, old world charm, and great breakfast. The staff was exceptional! Yes, the location is perfect.
Stayed 3 nights in Apr 2023

8/10 Good

Goran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness
Best location in historic district. Not fancy. Limited amenities. No one to show us to our room or assist with luggage even though there were stairs to get to the elevator. Has a gym but could not use in morning because adjacent to guest rooms. We upgraded to the presidential suite but in hindsight was not worth the additional expense. Would stay here again because of the location.
Stayed 2 nights in Apr 2023

10/10 Excellent

luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quality hotel in the center of Palermo a 10 min walk from the Main Station I would be happy to book again
Stayed 1 night in Feb 2023

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located in central old Palermo with most tourist attractions in easy walking distance. Staff friendly and helpful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Regina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so accommodating, friendly, and helpful. They were a great resource for questions, information, recommendations, and suggestions. The property is just lovely and I feel well maintained. I would love to stay there again.
Stayed 7 nights in Nov 2022
Response from GIACOMO on Dec 1, 2022
THANK YOU SO MUCH FOR ENJOYING YOUR STAY.

6/10 Okay

Marco

Stayed 2 nights in Nov 2022

10/10 Excellent

Milka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip to Palermo
Hotel was in a fantastic location. Reception was always very helpful
Stayed 4 nights in Nov 2022

8/10 Good

Claydon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful public areas, rooms are a little tired but fine. Fantastic rooftop restaurant and a great location.
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
This was a very nice hotel. The hotel was very lovely and the staff friendly. Best of all was the location. It is located in the heart of the historic district. It was easy to walk to all the points of interest. There is a lot of activity near the hotel, but our room was located in the back of the hotel so it was very quiet. The breakfast choices in the morning were great. The hotel was beautifully decorated.
Stayed 4 nights in Oct 2022

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable old world elegance in a great area for walking. Comfortable if spare rooms, abundant fresh breakfast, charming rooftop bar and restaurant.
Stayed 3 nights in Oct 2022