Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from London

Lovely hotel, great location for port and Old Town

Posted Sep 12, 2014
Pros: Everything from the lovely room, to the spacious bathroom, helpful, friendly staff and great breakfast.
Cons: I wouldn't improve on anything.
Location: The hotel is about a 5 minute walk from the port. Buses to the beaches are within a 5 minute walk also. About 10 minutes from the Old Town.
Really enjoyed staying at this hotel. The room was lovely and had air conditioning which was great. The staff were friendly and helpful and great at answering any question you may have about trips, buses etc. Breakfast was lovely, as was the bar. Would definitely stay again if I planned another trip to Palermo, highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA, Australia.

Excellent location and great hotel staff

Posted Sep 10, 2014
Pros: Good location and walkin distance to most venues.
Cons: Whilst we understood the kitchen staff were under constant pressure at breakfast time, they nees to be more cheerful in the morning.
Location: Walking distance to shops, eating places and the best ice cream in Sicily is round the corner Don Gelato, do not miss having a treat.
Amazed at the good service received when we approached the staff, they were always curteus and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good choice!!!

Posted Aug 10, 2014
Good location, nice staff, good breakfast buffet reached our expectations.
4 out of 5
Recommended
for Couples
by A verified traveler from W. Australia

nice hotel nominated by tour company - central

Posted Jul 11, 2014
Pros: central and presentable
Cons: wifi to bedrooms
Location: close to eating houses and banks
we were travelling not holidaying - found this hotel to have everything we needed - most Italian accomodation have smaller rooms/showers but it was clean and very presentable
5 out of 5
Recommended
by A verified traveler

Posted Jun 4, 2014 on Hotels.com
Very nice hotel situated in central palermo! The staff was very pleasant
2 out of 5
by Mark from London

Great location but..

Posted May 25, 2014
Reception staff not particularly helpful when all excursions offered through them were found to be unavailable. When we asked one of the staff to book something for us they acted as if asking them to do anything was ludicrous. This basically meant we were stuck in Palermo for the week. The room service menu was not made available to us on the room (only mentioning it in the in room guide) and the only menu we found was at the hotel bar. There was a in room poster next to the remote control offering in room entertainment and that wasn't available. On top of that the TV aerial wasn't inserted which we had to do ourselves to get any TV. The shower also had holes in the bottom tray which meant it leaked every time we used it. In essence things that were advertised in room and associated with the hotel were unavailable and the staff were far from caring. This is my first experience with Mercure having stayed at Hyatt,Marriott and Hiltons etc.. It will probably be our last. The location, breakfast and cleaning staff were great however..
5 out of 5
Recommended
for Everyone
by Sam from Little Rock

Good Location in the Center of Town.

Posted May 14, 2014
Pros: Locaton, large room size, helpful staff.
We spent two week-end days at the Mercure in the center of Palermo. It was a very good location within walking distance of everything we wanted to do. The staff was friendly and helpful. They provided valet parking for a reasonable price of 15 euros per day which saved us the trouble of having to park in a congested area. The room was large by European standards with two doors opening onto a large balcony.
5 out of 5
Recommended
for Everyone
by saantiago

Lovely hotel in perfect location and wonderful sta

Posted May 7, 2014
Pros: Everything
Location: Close to the port and down town
Well received, beautiful setting for the room and helping staff.
5 out of 5
Recommended
for Everyone
by Patricia from London

Comfortable hotel within easy reach of key places

Posted Apr 19, 2014
Pros: Very comfortable and clean. Good friendly service.
Location: In the city within walking distance of main places of interest.
We had an enjoyable stay , visiting the amazing Norman church interiors. There were some good restaurants within a few minutes walk for our evening meal.
4 out of 5
Recommended
for Everyone
by nicu from aldershot

Good hotel

Posted Apr 19, 2014
We had a good size room and the housekeeper was very good