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Reviews of Hotel Palazzo Sitano

4 out of 5
Hotel Palazzo Sitano
Via Vittorio Emanuele, 114, Palermo, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 331 out of 915 reviews" "
Rating 8 - Good. 392 out of 915 reviews" "
Rating 6 - Okay. 110 out of 915 reviews" "
Rating 4 - Poor. 46 out of 915 reviews" "
Rating 2 - Terrible. 36 out of 915 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Palazzo Sitano
The hotel is very convenient for the historic centre of Palermo also an easy walk to Centrale rail station (we went on to Rome by train after our stay). Room was well maintained and very clean. Breakfast was enjoyable but slightly disorganised (had run out of knives at one point on both mornings and plates on one) but the setting, a room clearly part of the old palace with a high arched ceiling, also good coffee individually made, more than made up. Reception staff were pleasant and helpful particularly when we needed help finding the starting point of the free walking tour (fully recommended by the way). We would go back..
Stayed 2 nights in Oct 2022

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. WiFi was spotty.
Stayed 3 nights in Jul 2022
Response from chiara on Aug 22, 2022
Dear,thank you for your review.We hope to see very soonBest Regards

2/10 Terrible

Johnnie

Liked: Staff & service, property conditions & facilities
Beds are very uncomfortable. If you ask for extra blankets they think it’s rude. Don’t stay if you have a back problem.
Stayed 1 night in Jul 2022
Response from chiara on Jul 22, 2022
kind host, we are very sorry that your stay was not pleasant, we apologize for the inconvenience created Best regards

10/10 Excellent

Zena

Liked: Staff & service, property conditions & facilities, room comfort
Love Palermo
Awesome place in the centre of Palermo. Bed was so comfortable and great breakfast included. I was told I'd get 10$ ticket for food.. but never received. Would recommend for sure and would return.
Stayed 2 nights in Jul 2022
Response from chiara on Jul 22, 2022
Dear, thank you. Best Regards

6/10 Okay

Meredith, Springfield

Liked: Staff & service
Disliked: Property conditions & facilities
The location is probably the best part about this property. It is close to most major attractions, and many restaurants and shops. At night on weekends it is incredibly loud because you are right above the major bars. The room was not good. The bathroom had so many things broken, and it was very small and dark. The breakfast was very good.
Stayed 2 nights in Jul 2022
Response from chiara on Jul 22, 2022
Dear Guest, we are sorry that your stay was not pleasant and comfortable, we apologize for the inconvenience Best regards

10/10 Excellent

Vasiliki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel right in the center of everything, amid bars and restaurants and yet surprisingly peaceful and quiet. The rooms were great and the breakfast was fantastic!
Stayed 3 nights in Jul 2022
Response from chiara on Jul 22, 2022
Dear Guest, thank you for your review, we are delighted that your stay was pleasant and comfortable Best Regards

8/10 Good

Riaz

Liked: Staff & service, room comfort
The hotel staff were excellent with us, friendly, offering advice and suggestions. The location was great for basing yourself in Palermo old town.
Stayed 4 nights in Jun 2022
Response from Oscarina on Jun 29, 2022
Dear guest, We thank you for choosing us for your stayed in your vacation. We are glad that your stay was pleasant and comfortable and that our suggestions were useful for you. We really hope to have you again as our guest. A warm greeting

8/10 Good

declan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel, dark room
Friendly staff, great location, but room a bit dark with small window facing a close by building.
Stayed 3 nights in Mar 2022
Response from Best Regards on Apr 10, 2022
Dear Alain, thank you for your kind review. Your opinion is important for us and help us to do alway better and harded to make our guest stay unforgettable

8/10 Good

Jorge, Sanford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is Friendly
Stayed 1 night in Mar 2022
Response from front desk on Apr 10, 2022
Dear Jorge, tahank you for your kind review. Best Regards

8/10 Good

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service was wxcellent and very friendly. However, I have found a sceleton of a mouse on my balcony and i would have expexted some kind of recompnsation for luck of i fection contro especially that mu 1 year old daughter was playing there
Stayed 3 nights in Jan 2022
Response from front desk on Jan 18, 2022
Dear Justina, we are sorry to read your review because during your stay we didn't received any complaint about the problem mentioned. The safety and security of our guests is always our top priority.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Desk on Dec 24, 2021
Dear Guest, thank you for your feedback. We are sorry for the anonymous review , in this way we can't understand the problems during your stay . Constructive criticism help us to improve our service performance and give us inspiration.

8/10 Good

may

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre palazzo
Very well placed hotel. Its clean and the bed are large and comfortable. Breakfast was OK with scrambled eggs and bacon as well as the usual pastries and deli things.
Stayed 1 night in Dec 2021
Response from Reception on Dec 21, 2021
Dear Mary, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central Palermo
The hotel is very comfortable but some services not working because of COVID. The night manager was extremely helpful and spoke great English (morning staff don't) and was one of the most professional hotel managers I've met- any small problem he tried to fix. It's right in the centre of Palermo. I would reccomend it here
Stayed 3 nights in Nov 2021
Response from Reception on Nov 30, 2021
Dear Guest , thank you for your great review. We apologies for the lacked services due the covid time. We hope to meet you again and we hope that this Covid time will pass soon. best wishes

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Spacious room, central location and good breakfast. What else can you ask for?
Stayed 2 nights in Sep 2021
Response from Raffaele on Sep 17, 2021
Dear, thank you for your review. Best Regards

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel and stuff for the price
Fantastic value for money in a great location. Really nice bed and shower. Very kind staff both at front desk and breakfast. I’d go back
Stayed 1 night in Sep 2021
Response from Raffaele on Sep 17, 2021
Dear , thank you for your review. Best Regards.

10/10 Excellent

jean-luc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great price.
Stayed 2 nights in Jul 2021
Response from Front Desk on Jul 17, 2021
Dear Jean , thank you for your kind review. The opinions of our guest are fundamental for us. Best regards

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021
Response from ca on Jun 21, 2021
grazie

8/10 Good

Frits

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Reception on Oct 29, 2020
Dear Mr Frits, thank you for your kind review.

8/10 Good

BerniWilliams, Exeter, England.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a good place to stay. We booked what we thought was the best room in the hotel seemingly with paintings on the ceilings. No such luck! Ultimately, the room was adequate but far from special. Front desk staff were really helpful and attentive. However, no mention of our 10 euro food and beverage credit. Centrally located so close to everything you're likely to want to see. Good breakfast options.
Stayed 1 night in Sep 2020
Response from Reception on Oct 29, 2020
Dear Berni, thank you for your kind feedback. We are so sorry that we didn't mentioned about your €10 credit.. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

10/10 Excellent

Lucky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from calo on Aug 5, 2020
Grazie

8/10 Good

Lidija

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet but noisy
The hotel ia situated in the best possible location, at the start of the pedestrian zone. We were travelling by car and the hotel offered us a service for parking our car against payment in a parking garage. The breakfast was in the COVID atmosphere (served fully), but was very pleasant and the choice was quite big. The only huge negative thing are the windows in the room. Our room overlooked the main street (which was charming at first), but the windows do not close completely and the noise in the room diring the night was really disturbing. We fall asleep somewhere round 2am, as the street below us got quieter. So, if you choose this hotel, you definitely won't be disappointed, but be sure to ask for a room overlooking inner court.
Stayed 1 night in Jul 2020
Response from calogero on Aug 5, 2020
Dear, thank you for your review. We hope to see you soon as our guests

4/10 Poor

Eoin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Forgettable
People were generally friendly at the hotel but a lot of negatives: - Breakfast was pretty awful - I paid for a superior room but the beds were pushed together to make a queen size, no padding to bridge the gap however - Regardless, I had back pain after each sleep, the bed was not at all comfortable - Parking rates are extortionate. On Hotels.com it says free, the hotel quoted 15-20 euro despite there being off-street parking for free nearby..
Stayed 2 nights in Jul 2020
Response from calo on Jul 20, 2020
Dear guests, we are sorry to read that you have not been very well. If only you had expressed the problem to our staff immediately after the first night, we would have immediately found the most suitable solution for you. That you can park for free nearby or at a paid private garage is well specified everywhere and is also reiterated at check in. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in great location with all the sights within walking distance. The staff was very kind and helpful
Stayed 1 night in Mar 2020
Response from chiara on Mar 24, 2020
Dear, thank you for rewiew . Best Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Marta on Feb 19, 2020
Dear Guest, thanks you for your positive feedback. Kind regards

6/10 Okay

Sheena Grace

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room looks creepy especially that the room is dark. There is no enough lights to brighten the room. It says on the booking that there is a mini-balcony but in fact its just a window. And the window of my room is situated inside the hotel that when you open there is nothing to see. I havent slept well during my stay. I had horrible nights. The trash bin on my toilet is broken. The hotel needs maintenance or refurbishment. Whats great thiugh are the lovely staff, the receptionists that are very friendly and very eager to help. I also commend their food with a lot of choices for breakfast.
Stayed 4 nights in Dec 2019
Response from Reception on Jan 10, 2020
Dear Grace, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry for your bad experience anyway our staff is always ready to help the guest. If you told at the reception about the room they could fix the problems immediatly. The sleep of our guest is very important for us. We apologize and we hope to have you once again. Best Regards

6/10 Okay

GlobalGal, New york

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wi fi did not work well otherwise functioning and efficient
Stayed 2 nights in Dec 2019
Response from Marta on Feb 12, 2020
Dear Guest, we apologize about the wifi but usually works everywhere. Your opinion will be a reason to improve our service. Kind regards

10/10 Excellent

George, Victoria BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out everything about this hotel was amazing. Made sure I had the room I wanted, happy hour at the bar was fantastic and the breakfast buffet was incredible including all staff involved. Lovely hotel would HIGHLY recommend. Thank you for the lovely stay.
Stayed 2 nights in Dec 2019
Response from Marta on Dec 20, 2019
Dear Mr. George, we are really happy that it is well found at our hotel. All the staff will be happy to welcome you in your next stay. Happy Holidays and kind regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel for a quick overnight in Palermo. However, we booked this property because the listing said they offer "free parking." The only free parking available is on the street (and it is nearly impossible to find a spot). Be prepared to fork over €15/day for valet parking.
Stayed 1 night in Dec 2019
Response from Reception on Dec 16, 2019
Dear Sir, thank you for your review. The Hotel it is located in the limitated zone of traffic of the city, as the main part of the Hotels. All the parking places of the city center are on the blue lines (on payment). The free parking spot of the city is at only 5 minutes walking from the Hotel , anyway you can rich the Hotel by car to deposit the luggage. All the private parking in Palermo ar at €15,00 per day without the valllet service. Over than the parking We hope that you had a pleasant stay. best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Came in at offseason so price was super Low, but even at a higher price point this hotel still would have been good value. Centrally located within walking distance of anything you would want to do, great breakfast spread, big room, and helpful staff. High marks all around.
Stayed 2 nights in Dec 2019
Response from Marta on Dec 10, 2019
Dear Guest, thanks you for your positive feedback. Kind regards

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from CHIARA on Dec 4, 2019
DEAR , THANK YOU VERY MUCH FOR YOUR REVIEW, WE ARE SO HAPPY. THANK YOU VERY VERY MUCH

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and clean
Elegant and clean
Stayed 1 night in Nov 2019
Response from Marta on Nov 26, 2019
Dear Guest, thanks you very much for your positive feedback. Kind regards

8/10 Good

ELAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very clean and welcoming. Helpful staff. Room very clean. Pillows very flat but no extras available in wardrobe. Breakfast Did not have a great selection. Overall Stay was very good.
Stayed 1 night in Nov 2019
Response from Marta on Nov 8, 2019
Dear Elaine, thanks you very much for your positive feedback. Kind regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and rooms were very good. Breakfast below average, with minimal effort could be much better
Stayed 2 nights in Oct 2019
Response from Marta on Oct 22, 2019
Dear Guest, thanks you for your feedback. We regret to read that the breakfast was not to his liking but our chef is committed every day to prepare good and different desserts. However, we apologize for the inconvenience. Hoping to have you again, our guest, we extend cordial greetings

4/10 Poor

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not such a "Palazzo".
The people at the front desk were pleasant enough. However, the bar service was incompetent and inconsistent. Breakfast was helter skelter. The wait staff seems reluctant to make eye contact. There was no mattress pad on the bed and a simple sheet between me and the mattress was off-putting. The shower was dangerously slippery. It was a terrible disappointment.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Marta on Sep 30, 2019
Dear Guest, thanks you for yoour positive feedback. Kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart hotel near to everything
Great location and very comfortable room. Breakfast was delicious and a wide variety of items available. Staff were very helpful
Stayed 1 night in Aug 2019
Response from reception on Sep 9, 2019
Dear Mr Peter, thank you for your kind review. At breakfast we serve fresh traditional sicilian homemade pastries . Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be better!
It is a nice secure hotel. The room was modern, clean but unfortunately very dark with not a nice view. The breakfast selection could be better. good location and reasonable price though!
Stayed 2 nights in Aug 2019
Response from Marta on Sep 4, 2019
Dear Guest, thanks you for your feedback. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness
There is a poor selection for breakfast. My room was very dark with no view out of the window. The hotel is very well situated.
Stayed 2 nights in Aug 2019
Response from Marta on Sep 2, 2019
Dear Guest, thanks you for your feedback. We regret to read that the breakfast was not to his liking, every morning our chef prepares different and fresh things. We apologize if your room it was dark. We hope to have you as our guest again. Kind regards

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Aug 2019
Response from Marta on Sep 2, 2019
Dear Guest, thanks you for your feedback. Kind regards

8/10 Good

Dominick, New York

Traveled with family
Liked: Staff & service, amenities
Need to find a way to fix parking. Maybe have a motor cart to bring bags from parking garage to hotel.
Stayed 2 nights in Aug 2019
Response from Benedetta on Aug 21, 2019
Dear Mr. Dominic, Thank you for your kind review. And thank you for the kind suggestion. It will be a pleasure meet you once again. We hope that you loved you Sicilian Vacation. Best regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern hotel. Safe, Clean rooms, friendly staff, cannoli (and other healthy food) for breakfast! The street where the hotel is located (Via Vittorio Emanuele) is designated for pedestrians. Free parking is a few blocks away in the port. The hotel will let you know where free/pay parking is. If you want to explore Palermo on foot, this hotel is ideally situated.
Stayed 1 night in Aug 2019
Response from Marta on Aug 10, 2019
Dear Guest, thanks you very much for your positive feedback. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Marta on Aug 8, 2019
Dear Guest, thank you for your positive feedback. Kind regards

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
I didn't like the food and they were not cooperative and flexible
Stayed 4 nights in Jul 2019
Response from Marta on Aug 7, 2019
Dear Guest, we regret reading this review. Could you tell us what we were not flexible and cooperative with?

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service
The room was very noisy as if you were staying on the street. Couldn’t sleep till 4 in the The staff was not very helpful some of them were even very arrogant.
Stayed 4 nights in Jul 2019
Response from Marta on Aug 8, 2019
Dear Guest, we are sorry to read this review and we regret taking a negative review due to the nearby pubs. The staff is always very attentive to all the needs of the guests, and if a problem of this kind is reported, according to the occupation of the hotel, the room is usually changed the next day. Being an anonymous guest reviewer, we find it difficult to understand the date of his stay and who in turn may have been arrogant. We need more information so that we can take action for those who have not done their job properly. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Benedetta on Jul 25, 2019
Dear Sirs, thank you for your kind review. Best Regards and see you soon. Benedetta

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay and eat in Palermo
Nearby access to a variety of fantastic local foods, both dining and pantry staples, are a huge bonus. Some neighborhood restaurants can be tourist traps, but many of the family owned places offer the best seafood and pasta you will have anywhere. Staff were friendly and the hotel bar is a good place to start the evening.
Stayed 2 nights in Jul 2019
Response from . on Jul 24, 2019
Dear Guest, thanks you so much for your positive feedback. Kind regards

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Marta on Jul 5, 2019
Dear Guest, thanks you for your positive feedback. Kind regards

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019
Response from Marta on Jul 2, 2019
Dear Guest, thanks you for positive feedback. Kind regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Marta on Jun 18, 2019
Dear Guest, thanks you for the positive feedback. KInd regards