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Reviews of Palisades Premier Conference Center

3.5 out of 5
Palisades Premier Conference Center
334 Route 9W, Sparkill, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
It's a beautiful place but rooms need upgrade. Old room no fridge or microwave. Went with a child and didn't have a fridge to put her milk in. It was very disappointing. Room next to mine was shut down under construction.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Lovely stay wish the restaurant had been open
Stayed 1 night in Feb 2020

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We took handicap room being closer I think we should of taken regular room
Stayed 1 night in Feb 2020

6/10 Okay

Jannerys

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap night stay
The window was broken and literally opened on one of the coldest nights of the year. We told the front lobby rep and she said, “ok.” and no apologies.
Stayed 1 night in Feb 2020

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a truly beautiful and restorative location!
Stayed 1 night in Jan 2020

10/10 Excellent

joe, canada

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park landscape. -------------------------------------------
Stayed 3 nights in Jan 2020

6/10 Okay

christine, wood ridge

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What I liked was the staff. Front desk woman that was there on Saturday night (with blonde hair) could not have been more nicer or more helpful. The bartender (sweet columbian woman) pretty much kept me company since there was no one at the bar (felt sorry for her for that). The bed was confortable and the cleaning people must be good because it was clean. The grounds themselves very nice. The bad. dark lobby area barely an light. No little cafe area or hospitality table just for like coffee or tea. And the room extremely dated and in need of new furniture, my chair cushions were literally flattened down, carpets old and a few stains. Management really needs to perk of the rooms and a few lights in the sitting area would be nice.
Stayed 1 night in Jan 2020

10/10 Excellent

sung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay with family. Very kids friendly!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wounderful
Had a wounderful stay while on christmas break! Thanks you guys!
Stayed 3 nights in Dec 2019

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Anthony, Poultney, VT

Traveled with partner
Liked: Cleanliness, staff & service
It’s a decent secluded location, but money needs to be put into maintaining the property. Lack of outdoor lighting, and the road conditions are poor.
Stayed 1 night in Dec 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Amazing grounds; wonderful staff; pool was awesome. Food was excellent. Very clean and comfortable room. Some refinishing of older interior should be considered.
Stayed 3 nights in Dec 2019

10/10 Excellent

khaalid

Stayed 2 nights in Nov 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

CM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pricing specially because of the amenities, like the indoor pool and basketball court.The price was reasonable. Food Buffet was delicious and worth the price. Our only concern was how dark it was a night and it took us a while to find it using our GPS. They definitely need to invest in more lights.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly large facility in a unique location. The staff is friendly and helpful.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
The room was not clean, there was hair in the draws, furniture was worn and scratched, the mattress had holes on its side, bathtub had deep cuts and scrapes that were visible. Overall most of the property needs renovation.The breakfast was very good but the dining room was very cold and we had to wear ski jackets to eat. The bar restaurant is right next to an over chlorinated indoor pool that smells horrible and we could not eat or drink there.
Stayed 1 night in Nov 2019

2/10 Terrible

Company

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very bad, never stay again, old, out of work on many things, dirty, run down, really bad
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The grounds are very nice. Staff super friendly. Room was as expected. Comfortable and clean.
Stayed 1 night in Nov 2019

4/10 Poor

Ken

Traveled with family and small children
Disliked: Property conditions & facilities
The water that came out of shower and sink smelled moldy. The carpets in the rooms were in very poor shape. Furniture in room was old and run down. TV was very old. Hot tub by pool was broken with green moldy water in it. Got the room here so the kids could play in pool, but every time they went to the pool there was swim practice and we had to leave. Went to the bar one night and ordered an old fashioned. They made me whiskey with grenadine. All around very disappointing. Won’t be back.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room the staff was great I didn't like the fact that i had to pay for breakfast usually when i check in somewhere breakfast is usually included
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast! Beautiful grounds and friendly staff.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
So, I really wanted to like this place. It was incredibly clean in our room and that was a plus. The staff was super friendly. However, everything was broken and outdated. The downstairs courts and swimming pool areas were a mess. The property and building has so much potential but it seems like someone just gave up taking care of it years ago.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
I love the location. It’s a quiet area surrounded by woods. They just need to upgrade the grounds. There’s a lack of signage, and the road could use paving. Also need exterior lighting near the main entrance.
Stayed 2 nights in Oct 2019
Response from Kata on Oct 31, 2019
Thank you so much for staying with us and thank you for your feedback. We really hope to welcome you back in the future whenever your travels bring you back to NY. We have shared your feedback with appropriate channels and we hope for improvements.

10/10 Excellent

Anne, Bronxville, NY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the scenery, beautiful natural views. Well maintained building, despite everything being so dated.
Stayed 2 nights in Oct 2019
Response from Kata on Oct 31, 2019
Thank you so much for staying with us and thank you for your feedback. We really hope to welcome you back in the future whenever your travels bring you back to NY.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Wasnt sure what to expect. Honestly didnt get to follow up on reading about the hotel , when i pulled up didnt really look like a hotel . But it was inside where it all came together. Amedities and secenic veiws were breath taking .. deffinately will return
Stayed 2 nights in Oct 2019
Response from Kata on Oct 31, 2019
Thank you so much for staying with us and thank you for your feedback. We really hope to welcome you back in the future whenever your travels bring you back to NY.

6/10 Okay

Laura

Traveled with family
Liked: Staff & service
Needs update the rooms and the place to old. Staff is very friendly.
Stayed 1 night in Oct 2019
Response from Kata on Oct 31, 2019
Thank you for staying with us and thank you for your feedback. Your feedback was shared with the appropriate channels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Kata on Oct 31, 2019
Thank you for staying with us and thank you for your feedback.

2/10 Terrible

Adrianne, Bronx

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice location, but the parking was too far away from the hotel and there’s no lighting on the path. Also the pictures online does not match up with reality of the room. They need to upgrade.
Stayed 2 nights in Oct 2019
Response from Kata on Oct 23, 2019
Thank you for staying with us and thank you for your feedback. Your feedback was shared with the appropriate channels.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Kata on Oct 23, 2019
Thank you for staying with us and thank you for your feedback. We hope that you will return to our property in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Kata on Oct 23, 2019
Thank you so much for staying with us and thank you for your feedback. We hope that you will return to our property in the future.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at 9:30 at night after a conference in another state. I made a few wrong turns as the center sign is poorly lit from the street. The drive into the center is poorly lit. I was told that the pool was closing at ten (the strongest reason for me to book the hotel as the pool was figured beautifully from the hotel pictures. In my room, the carpets were worn and stained with pieces of debris along the walls. The coffeemaker had old standing water in it that was unsanitary. The shower curtain had mildew on it. I was expecting a clean, beautiful room for the price I paid
Stayed 1 night in Oct 2019
Response from Kata on Oct 23, 2019
Thank you for staying with us and thank you for your feedback. Your feedback was shared with the appropriate channels.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really good very nacelle I am impressed. I recommend this place to anyone,
Stayed 1 night in Sep 2019
Response from Kata on Oct 23, 2019
Thank you so much for staying with us. We are very glad that you enjoyed your stay. We are looking forward to welcoming you back at our property in the future whenever your travels bring you back to NY. Thank you for your recommendations.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel
It's an interesting hotel with a unique layout. It has a large indoor pool, a large restaurant/bar with foosball, skeeball, & other games, indoor basketball/other game courts, large conference rooms, a huge lobby, and nice guest rooms. The woodwork in the guestrooms is obviously aged/worn, but the rooms are clean. The staff is friendly. The hotel is in a nice area and the grounds are beautiful. I'd definitely go again. Try to check in before dark because the hotel is set far back off the road, in a woodsy location, and parking is a bit confusing when the only light available is coming from your car's headlights.
Stayed 1 night in Oct 2019
Response from Kata on Oct 5, 2019
Thank you for staying with us and thank you for your feedback. We look forward to welcoming you at HNA Palisades again in the future. We have shared your feedback in regards to the lighting with appropriate channels and we are truly hoping for improvement.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
Bed was comfy, room nice (although air unit needs better controls to adjust). If you like space... this is for you -this place is expansive and huge, with corridors that go on forever. You don't really see people - feels like your in "The Shining". Retro from past. Parking was quite a way from the door to walk. I had to run quite a distance to get to the car in the rain. Very rural.
Stayed 1 night in Oct 2019
Response from Kata on Oct 5, 2019
Thank you for staying with us and thank you so much for your feedback. We have shared your feedback with appropriate channels.

8/10 Good

Shetia

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely grounds include pond stocked with colorful fish. For price of hotel room you get a sprawling conference center in a rural setting.
Stayed 1 night in Sep 2019
Response from Kata on Oct 5, 2019
Thank you so much for staying with us and thank you for your feedback. We are looking forward to your next visit.

6/10 Okay

Amber

Traveled with family
Liked: Room comfort
Stayed 1 night in Sep 2019
Response from Kata on Oct 5, 2019
Thank you for staying with us and thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Kata on Sep 29, 2019
Thank you for staying with us at HNA Palisades and thank you for your feedback.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room furnishing humble but sufficient. The TV, however, is too far from the bed and too small. The indoor pool was closed, though advertised in the hotel listing- very disappointing. Such things should be clearly advertised. The parking is too far from the entrance.
Stayed 1 night in Sep 2019
Response from Kata on Sep 29, 2019
Thank you for staying with us at HNA Palisades and thank you for your feedback. We have shared your feedback with the appropriate channels. We apologize for the closure of the swimming pool and for all the other inconveniences.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Our room needed an update but looks like they are in the process. Tons to do and the staff was great.
Stayed 1 night in Sep 2019
Response from Kata on Sep 29, 2019
Thank you for staying with us at HNA Palisades and thank you for your feedback. We hope to welcome you again at HNA Palisades whenever your travels bring you back to New York.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s ok
Location was good but condition of the hotel is lacking. The rooms are very dated and the hot tub was under construction and unsightly by the pool
Stayed 1 night in Sep 2019
Response from Kata on Sep 29, 2019
Thank you for staying with us at HNA Palisades and thank you for your feedback. We have shared your feedback with appropriate channels.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Kata on Sep 29, 2019
Thank you for staying with us at HNA Palisades and thank you for your feedback. We hope to welcome you again at HNA Palisades whenever your travels bring you back to New York.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Kata on Sep 29, 2019
Thank you for staying with us at HNA Palisades and thank you for your feedback. We hope to welcome you again at HNA Palisades whenever your travels bring you back to New York.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was clean but very run down and very old. The carpet in our room was ripped up and so faded it was probably there from the 1980s when the place was built. The room or bathroom looks like it hasn't been touched since the 1980s. The whole place was a time capsule and really needs so so so so much work. We will not stay here again.
Stayed 1 night in Sep 2019
Response from Kata on Sep 29, 2019
Thank you for staying with us at HNA Palisades and thank you for your feedback. We have shared your feedback with appropriate channels.