The Holiday Inn Express we typically use was booked, so we chose this property which was also convenient to our son’s school. From photos it appeared to be an equally nice property and it was clean with a nicely appointed room. Sadly, upon check in we waited over 10 minutes for someone to appear at the desk and were third in line. The man in front of us used his cell to call the desk, which brought someone to the desk. The other patron had been alternately phoning the desk and waiting at the desk, knocking on the office door. When the clerk arrived, she told the one gentleman she’d been with his wife and would switch his room after she investigated the options. It was difficult to believe she had been with her the entire half hour he’d been attempting to find her. When she got to us, she refused to link our IHG number to our stay as we’d used Expedia but this has never been an issue at any property we book through Expedia and in fact, the prior weekend the other property mentioned above not only linked the reservation to our IHG number, they wrote it down so we’d be able to link it in the future. Despite telling her that, she said it varies from hotel to hotel and this particular hotel can’t do that. She then said however that we were not going to be charged for parking. Given that “free parking” is clearly listed as an amenity, this didn’t strike us as a bonus. The neighborhood is loud, with audible screaming. Breakfast options were limited, which is atypical.