11360 US Highway One, Palm Beach Gardens, North Palm Beach, FL
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 427 out of 1004 reviews" "
10 - Excellent
427
Rating 8 - Good. 254 out of 1004 reviews" "
8 - Good
254
Rating 6 - Okay. 127 out of 1004 reviews" "
6 - Okay
127
Rating 4 - Poor. 99 out of 1004 reviews" "
4 - Poor
99
Rating 2 - Terrible. 97 out of 1004 reviews" "
2 - Terrible
97
7.8/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Gina
Apr 19, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Great location generic in every other way
Gina
Stayed 1 night in Apr 2024
4/10 Poor
Lyniece, Pittsburgh
Traveled with family
Apr 17, 2024
Disliked: Staff & service
N/A
Lyniece
Stayed 1 night in Apr 2024
8/10 Good
Jorge
Apr 16, 2024
Jorge
Stayed 4 nights in Apr 2024
6/10 Okay
John
Traveled with family
Apr 14, 2024
Disliked: Property conditions & facilities
Facility was showing wear. Staff was not very friendly. Didn’t address you when you approached desk
Dirty, no shampoo and no water until checkout time
Abdulmajeed
Stayed 2 nights in Apr 2024
4/10 Poor
Irene
Traveled with family
Apr 9, 2024
Disliked: Staff & service, amenities
The telephone in our room was not working and nothing was done about it...breakfast hours changed and we were not notified...our room was cleaned and no clean towels were replaced...on the day we checked out we had mo running water to shower or wash our hands, brush our teeth...nothing...would not recommend.
It work for what I needed. Staff very nice. I was not in the property much as I was attending meeting elsewhere and did not spend much time at the hotel, except to sleep
This property was a bit below average and had things such as burned out light bulbs and ice machines not working. It was also very inconvenient from a parking perspective.
Ron
Stayed 1 night in Mar 2024
6/10 Okay
Kristy
Traveled with partner, Traveled with pets
Apr 1, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The pool area was great! And the breakfast was sufficient. The hotel was dated and we had a few issues in the room: sink wouldn’t drain, provided toiletries not filled, and very low water pressure in shower. The front desk was helpful. The hotel was pet friendly, but there wasn’t a dog area outside to use the bathroom.
Kristy
Stayed 2 nights in Mar 2024
2/10 Terrible
Cassandra
Mar 30, 2024
I never stayed. I asked for a cancellation but never heard back.?
Totally unexceptable!!!!.. mold on the pull out sofa !!… checked in and went to wash my hands in the bathroom sink and it plugged up. Went to get help but no help !! No replacement room and paid 300 $$ and can’t even use the sink to brush teeth or wash hands !!
Got out and hoping to get better hotels next time
Rude staff rude manager
Shabniz
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Shabniz,We are sorry to hear about your experience and regret any inconvenience. Guest feedback is valuable, and we will address this with our team to improve services for future guests. Should you wish to further discuss your stay, please contact our management team directly. Your comfort and satisfaction are our top priorities.
10/10 Excellent
Bill Fisher
Mar 23, 2024
Liked: Staff & service
Bill Fisher
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Bill Fisher,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another amazing experience.
4/10 Poor
Beverly, Winchester
Traveled with partner
Mar 18, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
We arrived at 3:45 and there were no rooms ready for us. We waited and were put into a room (105) on the first floor with a badly damaged couch. I assume from a cat because it smelled of litter box. I went back to the desk and our room (126) still wasn’t ready. After another wait we were put into 122 with again a badly scratched up couch. By this time we were too exhausted to ask again. During our stay, I took pictures of what appears to be black mold in the bathroom, the couch, the torn curtain and several other dirty places. The “pillow top” mattress was hard, neither of us could sleep so we went to breakfast at 7:30 and the food wasn’t ready. All of the employees were gracious and I learned from one they had put us on the pet floor (we didn’t have a pet.) plus we paid more than they would have charged us if we had booked directly with them!
Beverly
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Beverly, I'm sorry to hear about your experience at our hotel. Your feedback is valuable and will be shared with the relevant teams for further review. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for bringing these matters to our attention.
Hello Nick, We are sorry to hear that your experience did not meet expectations. Please feel free to contact us with any feedback you may have from your stay. We value all input from our guests to continually improve our services.
8/10 Good
John
Mar 12, 2024
Liked: Cleanliness, staff & service
The
John
Stayed 5 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello John,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.
Nice property….. bathroom not the nicest though. Ended up with handicap room….the shower was falling apart
Bart
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Bart,We appreciate your feedback and will share your comments with our team for review. Should you have any concerns during your stay, feel free to bring them to our attention. Thank you for choosing our property for your accommodation needs.
Property was in a good area, the hotel needs a mommy makeover. It’s very OLD. The outside looks great, but the inside however needs lots of work! Breakfast staff was very helpful.
Vianney
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Vianney, We appreciate your feedback regarding our property and staff. We are glad to hear you enjoyed our location and helpful breakfast staff. Your comments regarding the hotel's appearance will be shared with the team for future improvements. Thank you for staying with us and taking the time to provide your insights.
8/10 Good
Guillermo
Mar 4, 2024
Guillermo
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Guillermo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
The room are old the couch was dirty bathroom the same.
Kirian
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Kirian, We appreciate your feedback and will share your comments with our team to make necessary improvements for future guests' satisfaction. Thank you for bringing this to our attention.
I didn’t have high hopes for this hotel, but it was pretty gross. The rooms smelled moldy, the comforter had what I hope was a coffee stain on it, the carpet was dirty, the toilet was dirty, etc. needs a lot of work.
Raymond
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Raymond,We’re sorry to hear about your disappointment with your recent stay. We truly value your feedback and will communicate your concerns to the appropriate team for further review. Thank you for bringing these issues to our attention.
Hello Christopher,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another exceptional experience.
This property is in need of a total renovation. The rate charged is not justifiable considering the condition of the facility.
Byron
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Byron, We appreciate your feedback and will take it into consideration for future improvements. Our rates are competitive within the local market. Thank you for sharing your experience with us.
6/10 Okay
michael
Feb 23, 2024
michael
Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello michael, We value your stay with us and are here to address any concerns you may have had during your time at the hotel. Please feel free to reach out to us directly to share your feedback. We hope to welcome you back in the future for an improved experience.
Moldy and musty. Gave me sinus headache and had to check out after one night
Christopher
Stayed 5 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Christopher,We are sorry to hear about your experience. We always strive to provide a comfortable stay for our guests. Any concerns should be directed to our management team for further assistance. Thank you for your feedback.
No hair dryer in our room. We were told they don’t have any extras.
Gary
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Gary, We apologize for any inconvenience caused by the absence of a hair dryer in your room. Our team strives to provide the best experience possible, and we regret that we were unable to meet your expectations in this regard. We appreciate your feedback and will take it into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our management team directly.
8/10 Good
Jason, wash
Traveled with partner, Traveled with family
Feb 13, 2024
Liked: Cleanliness, staff & service, amenities
Elevator broken, breakfast sausages grey, eggs not much better. Otherwise good. Room was clean, comfortable. Staff nice. We'd go back
Jason
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Jason, Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the elevator and the quality of the breakfast items. We appreciate your kind words about the cleanliness of the room, comfort, and our friendly staff. We value your feedback and hope to welcome you back in the future.
4/10 Poor
Lisa
Feb 12, 2024
Lisa
Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Lisa, We're sorry to hear that your recent stay didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you may have so we can address your concerns accordingly.
10/10 Excellent
Ed
Feb 9, 2024
Front Desk was extremely helpful
Ed
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Ed,Thank you for your kind feedback about our helpful front desk team. We greatly appreciate your recognition and will share your compliments with them. We strive to provide exceptional service to all our guests and it's gratifying to know that we succeeded during your stay. We hope to welcome you back in the future for another enjoyable experience.
The staff and front desk worker were very sweet, unfortunately, after taking a nice nap after checking In I saw about 5 roaches surrounding the bed. They put me in an upgraded different room which was nice but the thought of the roaches hanging out by my head while sleeping was enough for me.
Karrah
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Karrah, Thank you for your feedback and for recognizing our friendly staff. We apologize for any inconvenience caused by the presence of insects in your room. Our team immediately took action by providing you with an upgraded room. Guest satisfaction is our priority, and we will continue to work diligently to ensure a comfortable and enjoyable stay for all of our guests.
Hello Juan,Thank you for your feedback regarding our hotel's location. We are pleased to hear that you found it convenient. We appreciate your time in reviewing your stay with us.
Hello robert,Thank you for writing a review of your recent stay with us. We appreciate your feedback and are glad to hear that you didn't experience any issues during your time at our hotel. We hope you had a comfortable and enjoyable stay. If you have any further comments or suggestions, please feel free to reach out to our management team directly.
Beautiful room with small kitchen with utensils,large fridge
Diego
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Diego,We appreciate your positive feedback on our beautiful room with a small kitchen and utensils, along with a large fridge. Our team strives to provide a comfortable and convenient stay for our guests. Thank you for choosing our hotel, and we hope to welcome you back soon.
Hello Matthew, We apologize for any inconvenience you may have experienced during your stay. If you have any specific feedback or concerns, please reach out to us directly so that we can address them accordingly. We value your opinion and would appreciate the opportunity to improve your experience in the future.
The location was convenient for me to visit my sister.
Susan
Stayed 2 nights in Jan 2024
Response from Manager on Jan 30, 2024
Hello Susan,We're delighted to hear that our hotel's convenient location allowed you to conveniently visit your sister. Thank you for choosing our hotel for your stay. If there's anything else we can assist you with, please let us know. We look forward to welcoming you back again in the future.
My co-worker stayed at this location and informed me that it was horrible. The entire establishment smelled horrible and the inside smelled very moldy. Both rooms not only smelled bad they appeared not be clean. There was hair all over the place from the previous occupant. The bathroom towels had stains on them, the bathroom floors were still dirty from the previous occupant.
adrienne
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello adrienne, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your time with us. We strive to provide a clean and comfortable environment for all our guests and we are disappointed to learn that we fell short of your expectations. We encourage you to contact our management team directly so they can address your concerns appropriately.
Great place … a nice place to stay and the front desk person, Alex, was a professional and knowledgeable
Clifford
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Clifford,Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our hotel. It's wonderful to know that Alex provided you with professional and knowledgeable service. We hope to welcome you back in the future for another excellent stay.
Hello Todd, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 Excellent
Padraic
Jan 21, 2024
Liked: Cleanliness, staff & service
Padraic
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Padraic,We are delighted to hear that you had a fantastic stay with us! We greatly appreciate your positive rating and we are glad that you enjoyed your time at our hotel. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
6/10 Okay
Frank
Jan 20, 2024
Frank
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Frank, Thank you for choosing our hotel for your stay. We appreciate your time in providing us with a rating. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we have the opportunity to address them. We value your satisfaction and hope to welcome you back in the future.
Hello Joan,Thank you for taking the time to share your feedback about our friendly receptionist. We strive to provide a warm and welcoming experience to all our guests. We will make sure to pass along your compliments to the team. We look forward to welcoming you back in the future.
Hello Nancy,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your kind words and we look forward to welcoming you back in the future.
Hello Takesia,Thank you for your positive feedback! We strive to provide excellent customer service to all our guests. We hope to welcome you back in the future for another enjoyable stay.
It’s disgusting to see cockroaches on the wall and on the floor.
TINA
Stayed 2 nights in Dec 2023
Response from Manager on Jan 4, 2024
Hello TINA, We apologize for any inconvenience you experienced during your stay. We take cleanliness and pest control very seriously and have shared your concerns with our team for immediate attention. We appreciate your feedback and will continually strive to provide the best possible experience for our guests.
Well situated. Comfortable, when we reported spiders, they took quick action. Breakfast is basic.
Yves
Stayed 4 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Yves,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our location convenient and that our team promptly addressed your concerns about spiders. We appreciate your input regarding breakfast and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.
8/10 Good
Melisa
Dec 27, 2023
Melisa
Stayed 3 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello Melisa, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
It was a horrible experience. I don’t know what happened to this chain. They used to be good.
The place has had water damage and there was mold. When I got ready to go to sleep, I spotted bedbugs. BEDBUGS!!!! Really?
Because I was so tired from doing some all day work and it was really late and had to get up real early, I didn’t complain right away. Instead, I had to sleep in my car.
The breakfast area smelled like a sewage pipe had bursted.
They offered no refund.
Horby
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Horby, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
8/10 Good
Peter
Dec 25, 2023
Peter
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Peter, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!