Outdoor pool

Reviews of Boca Raton Marriott at Boca Center

4 out of 5
Boca Raton Marriott at Boca Center
5150 Town Center Cir, Boca Raton, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 73 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

oksana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful place for relaxing.
Stayed 4 nights in Mar 2024
Response from Alisha Diaz on Apr 4, 2024
Thank you so much for your feedback! We are delighted that you had a relaxing stay, and we hope you will choose us again the next time you are in Boca Raton!

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alisha Diaz on Apr 4, 2024
Thank you so much for your feedback! We are delighted that you had a wonderful stay, and we hope you will choose us again the next time you are in Boca Raton!

10/10 Excellent

vivian

Stayed 2 nights in Mar 2024

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms could always be larger, but comfortable and clean. Excellent breakfast buffet!
Stayed 3 nights in Mar 2024
Response from Jessica Salgado on Mar 25, 2024
Thank you for taking the time to leave your feedback. We always appreciate the opportunity to provide a better experience for our guests. We hope that you will stay again the next time your travels bring you to the Boca Raton area.

2/10 Terrible

lilisbet

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed at this property although I had made my reservation 3 weeks prior, when I arrived to the Marriot hotel, Brandon at the front desk lobby gave me a nonsensical explanation that there was no space in the hotel and they sent me to a Whydham hotel, this was an unpleasant moment and very disappointed with the customer service at this hotel, it was terrible. I do not recommend anyone to make reservations in an unsafe place.
Response from Jessica Salgado on Mar 25, 2024
Thank you for your feedback. This situation was less than ideal for you and for us as we never like to have to displace a guest from our Hotel. Guest satisfaction is our number one priority and certainly missed the mark. We hope that you will give us another try should you be in the Boca Raton area again.

8/10 Good

Anibal

Stayed 1 night in Mar 2024
Response from Jessica Salgado on Apr 16, 2024
Thank you so much for sharing your feedback. We hope you will stay with us again the next time you are in the Boca Raton area!

6/10 Okay

JoJo

Stayed 2 nights in Mar 2024
Response from Alisha Diaz on Apr 4, 2024
Thank you for taking the time to review your stay. We take all of our scores very seriously as opportunities to improve and we hope that you will give us another try the next time your travels bring us to the Boca Raton area.

8/10 Good

Roye

Stayed 5 nights in Mar 2024
Response from Alisha Diaz on Apr 4, 2024
Thank you so much for your feedback! We are delighted that you had a wonderful stay, and we hope you will choose us again the next time you are in Boca Raton!

4/10 Poor

Hope

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Well located for my needs. BUT, ery poor and inadequate response for issues (non-operable ironing board, broken coffee maker, insufficient number of towels repeatedly asked for prior day and never provided). Not adequately staffed hotel. Management not available to navigate guest needs. Overcrowded pool area that is far too small to accommodate the number of guests.
Stayed 5 nights in Feb 2024
Response from Jessica Salgado on Mar 11, 2024
Thank you for providing your feedback. I'm sorry to hear that your stay did not meet your expectations. I have shared your comments with our leadership team and will use this feedback to improve our operations moving forward. We hope that you will give us another opportunity to host you the next time you are in Boca Raton so we can show the level of hospitality we pride ourselves on providing.

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable room. Many hotel rooms for some reason have insufficient lighting and electrical/ charging options. This room was perfect. Marriott’s Breakfast was fine and we tried many of the restaurants within steps of the hotel for dinner. The staff we interacted with were very helpful.
Stayed 5 nights in Feb 2024
Response from Jessica Salgado on Mar 11, 2024
Thank you so much for your feedback! We are delighted that you had a wonderful stay and we hope you will choose us again the next time you are in Boca Raton!

6/10 Okay

Preston

Traveled with family
Air conditioner didn’t work we told front desk twice and nothing was done about it
Stayed 5 nights in Mar 2024
Response from Jessica Salgado on Mar 8, 2024
Thank you so much for sharing your feedback with us. We have addressed your concerns with our Engineering team to ensure this is an isolated incident. We do hope that you will stay with us again the next time your travels bring you to the Boca Raton area.

6/10 Okay

brian

Traveled with group
Liked: Cleanliness
good location, don't need a car for everything.
Stayed 6 nights in Feb 2024
Response from Rose on Feb 22, 2024
Thank you for taking the time to leave us a positive review! Safe travels!

8/10 Good

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and water pressure was medium, pretty good for a large hotel. Rooms were cleaned/refreshed everyday and always provided enough towels.
Stayed 3 nights in Feb 2024
Response from Rose on Feb 21, 2024
Thank you for the positive review! We appreciate your feedback. We hope you will consider staying with us again at the Boca Raton Marriott at Boca Center!

10/10 Excellent

Anne

Stayed 7 nights in Feb 2024
Response from Jessica Salgado on Mar 21, 2024
It looks like you had a Wonderful stay! We appreciate you taking the time to provide your feedback and look forward to hopefully having the opportunity to host you again the next time you are in the Boca Raton area!

10/10 Excellent

Sue Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rose on Feb 13, 2024
Thank you for taking the time to leave us a positive review! We hope to see you again soon at the Boca Raton Marriott. Safe travels!

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
It's pretty tired but the staff are good and service is very good. nice pool
Stayed 7 nights in Dec 2023
Response from Rose on Feb 4, 2024
Thank you for taking the time to leave us a review. We appreciate your recognition of the staff. We hope you return soon soon to the Boca Raton Marriott Boca center. Safe travels.

8/10 Good

Judith

Traveled with family
I lost a valued necklace in my room. So far no feedback. Someone found it but no response from anyone.
Stayed 2 nights in Jan 2024
Response from Rose on Jan 31, 2024
Thank you for taking the time to leave us a review. I have passed the information along to our housekeeping management team, and they will be in contact with you shortly. Safe travels!

10/10 Excellent

Annu, Chaguanas

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient. Hospitable. Well located.
Stayed 2 nights in Jan 2024
Response from Rose on Jan 30, 2024
Thank you for taking the time to leave us a positive review! We appreciate your feedback, and hope to welcome you back to the Boca Raton Marriott soon. Safe travels!

10/10 Excellent

Abbas

Stayed 1 night in Jan 2024
Response from Rose on Jan 24, 2024
Thank you for taking the time to leave us a positive review! We hope to see you return to the Boca Raton Marriott soon! Safe travels!

10/10 Excellent

Stephen

Business traveler
Courteous staff
Stayed 1 night in Jan 2024
Response from Rose on Jan 21, 2024
Thank you for taking the time to leave us a positive review, and for staying with us at the Boca Raton Marriott at Boca Center! We hope to welcome you back to our property soon! Safe travels!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Rose on Jan 16, 2024
Thank you for taking the time to leave us an excellent review. We appreciate your feedback and look forward to hosting you again soon at the Boca Raton Marriott at Boca Center!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Jessica Salgado on Jan 15, 2024
Kathleen, Thank you for taking the time to share your feedback! We are delighted that you had a Wonderful stay with us! We hope you will come back and see us again the next time your travels bring you to Boca Raton!

8/10 Good

CRAIG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Jessica Salgado on Jan 15, 2024
Thank you for your feedback regarding your stay. It is our goal to exceed guest expectations and it looks like your stay was not as Wonderful as we had hoped and we have communicated this with our leadership teams. We do hope you will give us another try the next time your travels bring you to Boca Raton!

10/10 Excellent

Rachel

Stayed 6 nights in Dec 2023
Response from Rose on Jan 31, 2024
Thank you for taking the time to leave us a positive review. We appreciate your business and hope to see you again soon. Safe travels!

10/10 Excellent

Bernard

Stayed 1 night in Dec 2023
Response from Rose on Jan 21, 2024
Thank you for taking the time to leave us a positive review, and for staying with us at the Boca Raton Marriott at Boca Center! We hope to welcome you back to our property soon! Safe travels!

10/10 Excellent

Danny

Stayed 1 night in Dec 2023
Response from Rose on Dec 29, 2023
Thank you for taking the time to leave us an excellent review! We appreciate your rating and hope to see you again soon!

10/10 Excellent

Judith

Stayed 3 nights in Dec 2023
Response from Rose on Jan 31, 2024
Thank you for taking the time to leave us a positive review. We appreciate your business and hope to see you again soon. Safe travels!

8/10 Good

Michael, Miami

Stayed 1 night in Dec 2023
Response from Rose on Dec 15, 2023
Thank you for taking the time to rate your stay. I apologize for any shortcomings that you experienced during your day at the Boca Raton Marriott at Boca center. We hope you will consider us for your future travels.

4/10 Poor

Leroy Anthony

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Rose on Dec 15, 2023
Thank you for taking the time to rate your stay. I apologize for any shortcomings that you experienced during your day at the Boca Raton Marietta Boca center. We hope you will consider us for your future travels.

8/10 Good

Michael, Franklin Lakes

Stayed 2 nights in Nov 2023
Response from Rose on Dec 15, 2023
Thank you for taking the time to rate your stay. I apologize for any shortcomings that you experienced during your day at the Boca Raton Marietta Boca center. We hope you will consider us for your future travels.

4/10 Poor

Taylor

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very thin walls between rooms
Stayed 1 night in Nov 2023
Response from Rose on Nov 7, 2023
Thank you for taking the time to leave a review regarding your stay. I apologize for any inconvenience this may have caused during your time with us at the Boca Raton Marriott at Boca Center. Safe travels.

10/10 Excellent

Simon, BOCA RATON

Sebastián very polite and helpful.
Stayed 1 night in Nov 2023
Response from Sebastian on Nov 6, 2023
Good Morning, We're glad you had a great stay with us and we can't wait for you to come back! However on a more personal note it's always a pleasure.

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Oct 2023
Response from Rose on Oct 31, 2023
Thank you for taking the time to leave us an excellent review! We are glad you enjoyed your stay! We look forward to welcoming you back soon to the Boca Raton Marriott at Boca Center! Safe travels!

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and well appointed. The breakfast buffet was excellent as was the happy hour appetizers and refreshments provided to elite members. I would definitely recommend this hotel.
Stayed 1 night in Oct 2023
Response from Rose on Oct 30, 2023
Thank you for taking the time to leave us an excellent review! We are so glad you enjoyed your stay with us! We hope to welcome you back soon to the Boca Raton Marriott at Boca Center! Safe travels!

6/10 Okay

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and very clean. The air was fresh in the hallway and lobby. The gym, pool and lounge area was excellent. I wanted to give this hotel 5 stars but what changed my rating was our room smelled horribly of mold. As a family with severe sensitivities to this we were very disappointed with this issue. Other than this, the property was great and we highly reccomend as long as the mold issue is resolved. We were on 4th floor.
Stayed 1 night in Oct 2023
Response from Rose on Oct 30, 2023
Thank you for taking the time to leave a review! I would like to sincerely apologize for the issue you experienced while staying with us. We appreciate your feedback and will ensure that it is passed on to the necessary departments for resolution. I am glad you enjoyed your stay otherwise and hope to welcome you back to our property soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023
Response from Rose on Oct 30, 2023
Thank you for taking the time to leave us an excellent review! We are glad you enjoyed your stay! We look forward to welcoming you back soon. Safe travels!

10/10 Excellent

SEBASTIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Rose on Oct 23, 2023
Thank you for the perfect rating! We appreciate your 10/10 review and look forward to welcoming you back in the future! Safe travels!

8/10 Good

Zenya

Stayed 2 nights in Sep 2023
Response from Rose Spadaro on Oct 11, 2023
Thank you for taking the time to rate our property. We appreciate your feedback. We hope to welcome you back in the future. Safe travels!

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from sebastian on Oct 11, 2023
We love to see that you gave us a 5/5 we hope to see you back on property soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Read above.
Stayed 1 night in Oct 2023
Response from Kristen on Oct 7, 2023
Thank you for taking the time to rate our property! We appreciate your feedback and look forward to welcoming you back in the future! Safe travels!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Sebastian on Oct 5, 2023
We love to see that everything went great while you stayed here at our property. We do hope to see you again to continue making wonderful stays!

10/10 Excellent

ROBERT, PITTSTON

Stayed 1 night in Sep 2023
Response from Sebastian on Oct 19, 2023
We're thrilled to see that you gave us a 5/5 rating we can't wait to see you on property again!

10/10 Excellent

Brenda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sebastian on Sep 25, 2023
We love to see that we got a perfect score, we do hope to see you on property again so we can make your stay wonderful with us.

8/10 Good

Melba

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Sep 2023
Response from sebastian on Sep 24, 2023
Good afternoon, we love to see that we got a 4/5. We would also like to know what we could do to get a perfect 5/5. We do hope to see you on property again so we can get a perfect score next time around

4/10 Poor

Suzi

Business traveler
Disliked: Cleanliness, property conditions & facilities
Hotel feels old and run down. Check in representative was odd. Room didn't feel clean. I wouldn't stay there again.
Stayed 1 night in Sep 2023
Response from sebastian on Sep 22, 2023
Good evening, We apologize for any inconveniences faced while you stayed with us. We do hope in the future to be given another chance at making it right!

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 6 nights in Sep 2023
Response from Kristen on Sep 17, 2023
Thank you for taking the time rate our property! If you are willing to provide more feedback regarding your stay, please contact our property. We look forward to welcoming you back in the future! Safe travels!

10/10 Excellent

Laura, Old Bridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this place.
Stayed 1 night in Sep 2023
Response from sebastian on Sep 7, 2023
Thank you so much for the 5/5 rating we are thrilled to see that in your eyes we did everything well for you and we're able to meet your needs. We hope to see you again at our property in the future!

8/10 Good

Ferudun

Traveled with partner
Liked: Staff & service, amenities
Barry at the reception was excellent, very attentive and helpful. Bonvoy Club was very good as well as the Drift restaurant.
Stayed 10 nights in Aug 2023
Response from Sebastian on Sep 5, 2023
Good evening, we love to hear that Barry was able to make your first impression with us a good one. We will go ahead and pass this on to make sure he gets the recognition. While we do love the 4/5 rating, we always aim to improve if possible we would love to hear what in your opinion could get that perfect 5/5! We hope to have you again on property!

4/10 Poor

Christopher

Stayed 1 night in Sep 2023
Response from sebastian on Sep 23, 2023
Good evening, we are disheartened to see a 2/5, If possible we would love to know what we could have done better to make your stay better with us. We hope you'll give us another chance in the future to create a wonderful and memorable experience for yourself.

10/10 Excellent

Alex

Stayed 1 night in Sep 2023
Response from sebastian on Sep 23, 2023
Hello, We're thrilled to see that we got a perfect score. We hope to continue providing good memorable experiences for our guests and hope to see you again.