Breakfast, lunch, dinner served; American cuisine

Reviews of Colony Hotel Palm Beach

4 out of 5
Colony Hotel Palm Beach
155 Hammon Ave, Palm Beach, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 337 out of 473 reviews" "
Rating 8 - Good. 79 out of 473 reviews" "
Rating 6 - Okay. 37 out of 473 reviews" "
Rating 4 - Poor. 11 out of 473 reviews" "
Rating 2 - Terrible. 9 out of 473 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JB on Mar 26, 2024
Thank you for the perfect rating, LEE!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is first rate. They responded efficiently and enthusiastically to any request. They always had a good suggestion for restaurants and activities. Swifty’s is a great place to dine - food is superb, atmosphere is fun, drinks are imaginative and the weekend music is perfect. The rooms have recently been renovated and have captured the Palm Beach vibe.
Stayed 3 nights in Feb 2024
Response from JB on Mar 26, 2024
Thank you for the accolades, Mary! We appreciate your feedback and taking the time to provide the PERFECT rating!

8/10 Good

nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice and accommodating. Location is great. Would be better if the beach had restrooms and more food/drink options. Bathroom was small and dated. Not responsive to emails prior to arrival. Overall a great place.
Stayed 4 nights in Feb 2024
Response from JB on Mar 26, 2024
Nicole-thank you for the feedback. Apologies your emails went unanswered. We would love to invite you back to bring that 4 to a 5!

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from JB on Mar 26, 2024
Thank you for the perfect rating, Helena! We look forward to welcoming you back to the Pink Paradise soon!

6/10 Okay

sarah

Liked: Cleanliness, staff & service
This is my 3rd (and last) time staying at the Colony. The rooms are too small/bathrooms tiny to justify the rate. The walls are paper thin. We heard neighbors full on conversations. The housekeeping staff was lovely, but their carts were in the halls all day and night. There was also a very big dumpster in the hall. Lastly, this is the third time we looked onto a concrete wall, so just not worth the money in my opinion.
Stayed 3 nights in Feb 2024
Response from JB on Mar 26, 2024
Very sorry to hear you have had several bad experiences at the Pink Paradise, Sarah. I appreciate your feedback and will share it with the team.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Palm Beach in my opinion - beautifully decorated, great location, lovely dining inside and out. Rooms have been renovated nicely, however the rooms and doors need sound insulation as you can hear every hall conversation and door slam. We will be back!
Stayed 2 nights in Feb 2024
Response from JB on Mar 26, 2024
Thank you for the kind words and feedback, James. We look forward to welcoming you back to the Pink Paradise soon!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preferred over the Breakers. Small and charming. Excellent staff.
Stayed 2 nights in Jan 2024
Response from JB on Mar 26, 2024
Great to hear Andrea! Thank you for the 5 out of 5 rating!

8/10 Good

Karim, New York

Stayed 1 night in Jan 2024
Response from JB on Mar 26, 2024
Hi Karim-thank you for taking the time to provide your rating of us. Kindly contact our Director of Rooms to let us know how we can get that 4 to a 5!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, high end classy clients, and walking to best shopping in Palm Beach.
Stayed 5 nights in Jan 2024
Response from JB on Mar 26, 2024
Thank you for the 5 out of 5 review Valerie! We look forward to welcoming you back to our Pink Paradise soon!

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose (at the reception) was AMAZING! He was so kind, and just top notch.
Stayed 1 night in Jan 2024

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Hartley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Colony was the perfect spot for us on a weekend to Palm Beach for a party we attended. The house cars can take you and pick you up anywhere. Swiftys is so much fun with excellent food and drinks. Also, room service breakfast was better than the highest rated hotels in hot spots I’ve stayed. 10/10 recommend. Remember it’s a historic property that’s been renovated so it’s got old world charm - old Palm Beach feel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
We had an incredible experience at the Colony! The customer service was amazing. One of the best experiences we have had in a long time and great vibe!!
Stayed 1 night in Jan 2024

10/10 Excellent

Jack, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Janie Greer

Disliked: Amenities
No coffee in rooms. Only one restaurant. Rooms have very thin walls and I could hear constant noise and talking in hallway, doors banging all hours. Maid vacuuming early in the morning. Terrible view from room of dirt, garbage, and a wall. Only two elevators and one was out of service.
Stayed 5 nights in Dec 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and elegant. I will never stay at any other hotel.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are locals and like this hotel. It’s a cute and whimsical place. Food is very good but expensive. Live outdoor music a plus. Remodeling done recently is positive. The one thing I don’t like about the property are the bathrooms. They are extremely small and do not have vents. Front doors need striping as air and light sowed through at night (room 202).
Stayed 2 nights in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very attentive and helpful. Everything was clean. The bathroom needs more storage space.
Stayed 2 nights in Nov 2023

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Bradley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel. Can’t wait to come back! Staff, food, room, and all else was 5 stars plus. As perfect as possible. Bravo!
Stayed 2 nights in Nov 2023

10/10 Excellent

Katharine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
INCREDIBLE
ABSOLUTELY STUNNING! I cannot say enough amazing things about this hotel and the wonderful people who work there. I will never be able to stay at another hotel again :) Thank you!!!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff are great beautiful spot.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and this wonderful property
As frequent guests of this fine hotel, we were delighted to be back. Your renovations/renewals/upgrades that you made during your closure have made this property even better. The Colony staff is first-rate, gracious, and professional. We had a wonderful stay and will be returning very soon.
Stayed 1 night in Oct 2023

10/10 Excellent

TIMOTHY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2023

10/10 Excellent

KerriLynn

Stayed 1 night in Oct 2023

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So fun and chic! The staff was excellent!
Stayed 2 nights in Oct 2023

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Palm Beach! Love it.
Stayed 1 night in Sep 2023

2/10 Terrible

Laura

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for something special for celebrating our 50th birthdays & was told there was a live music man at the pool. Our room faced a stone wall. There were ants in the room under & on the desk. Then the noise all night. I’m feel like someone was doing cleaning or something so got only 2 hours of sleep. Then confusion with paying as another company came up on my Apple Card for a different amount for amenities. Not a great experience other than dinner at Swiftys.
Stayed 1 night in Oct 2023

10/10 Excellent

Ianina, Doral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Magdalena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Kara

Traveled with family
Liked: Cleanliness, room comfort
Just meh…
It was just okay. For the price point I expected the rooms to be nicer and they are quite small, the light switches didn’t work in our room so I had to move the dresser and unplug the light. Not the biggest deal, but for $600 a night I shouldn’t have to do that. We went to grab dinner at the restaurant but the unfriendly hostesses said we had to wait 20 mins when there were lots of table open so we just ordered room service. Pool is on top of the tables so not very relaxing. I would recommend going down the road to the Breakers.
Stayed 1 night in Jul 2023

10/10 Excellent

AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pink hotel in WPB, Fl
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023

10/10 Excellent

Summer Rose

Stayed 1 night in Jul 2023

10/10 Excellent

Arlene

Stayed 2 nights in Jun 2023

10/10 Excellent

Syreeta, Mattapan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Kaylee

Stayed 2 nights in Jun 2023

10/10 Excellent

Shyam

Stayed 2 nights in Jun 2023

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Beautifully appointed, wonderful staff, excellent choice to enjoy the best of downtown Palm Beach.
Stayed 2 nights in Jun 2023

10/10 Excellent

Carroll Lane

Stayed 3 nights in Jun 2023

2/10 Terrible

dinara

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You!
Service was professional and attentive. They made our stay effortless and enjoyable.
Stayed 1 night in Jun 2023

6/10 Okay

Christopher, Haddonfield

Liked: Cleanliness, staff & service
Old property needs a facelift. Rooms are noisy as most connect. Few staff, nice, but service just OK
Stayed 1 night in Jun 2023

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jun 2023

10/10 Excellent

JEFF, Cornelius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff
Stayed 3 nights in Jun 2023

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Colony was amazing from start to finish. The people are all super amazing. Friendly and professional. The decor is the cutest of all time. The bed was comfortable.
Stayed 4 nights in Apr 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Johnnie Brown on Mar 15, 2023
Dear John,Thank you so much for taking the time to compliment our Pink Paradise – we love it too! I am excited to share your comments with my team and cannot wait to see you again.