Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2014
Pros: Location
Location: That is a great location, very good restaurants.. close to Mall...
They need to use less chlorine, when they clean the rooms, there was a very heavy chlorine smell in the room...and the room temperature was so low... and we felt humidity with the cold and chlorine smell.....
Comment from Hotel Management
Aug 16, 2014 by GM, Hotel Management
Thank you for taking the time to fill out your survey. Although we do not use bleach in the rooms I will check with the associate who cleaned your room and ensure they are using the proper mixture of chemicals and perhaps not usingso much. Again thank you for your comments and thank you for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Posted Jul 21, 2014
Great Experience and located right off expressway. Went down to front desk to speak with guest services on 2 different occasions and there wasn't anyone to assist.
2 out of 5
by Ms. Lopez from NY, NY

Disappointed for 5 days

Posted May 30, 2014
Pros: nothing
Cons: cleanliness of the pool area and water food area
Location: in actuality there was nothing to do in the area...
1- we arrived and they were not serving dinner 2- I had to pay for my coffee which in the Marriott in Orlando its complementary 3- no one at the pool which was ok with me, but they had no towels I had to go ask the girl in the front for some 4- I left the towels in the lounge chair and when i went back to the pool the next morning the same towels were still at the chair 5- the pool was filled with dirt I would never go back
Comment from Hotel Management
Jun 3, 2014 by GM, Hotel Management
I apologize for missing so many oppurtunites for you to enjoy your stay. I will review your comments with our staff as it relates to issues you came across at the pool. The Courtyard hotels do provid complimentary coffe in the guest rooms, but not in the lobby area. Thank you for your candid remarks
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

a lot of nice restaurants close by!!!

Posted May 24, 2014 on Hotels.com
We enjoyed our stay very much!! The rooms were clean and comfortable. The pool was perfect. The 24 hr Market Place that had snacks, food, beverages was way over priced, worse than an airport. No room (food) service. Those were really the only 2 down sides to the stay. Overall, it was a great stay.
5 out of 5
Recommended
for Business Travelers
by Tanya

This traveler left a rating score only Posted May 23, 2014 on Hotels.com
3 out of 5
Recommended
for Personal Event
by Rich L from NY

Convenient location, reasonably good

Posted May 21, 2014 on Hotels.com
Overall, the hotel was clean and the staff helpful. The room was smallish. I found the bed to be uncomfortable, and the mattress was somewhat furrowed. When the person at the front desk asked me how my stay was (a plus for them) I mentioned the bed, and she said the mattresses had been replaced only a year ago. Obviously an equipment upgrade is in order then. The hotel us very conveniently located, only a block from I-95, and within blocks there are an enormous number of restaurants,a shopping mall, and numerous stores.
Comment from Hotel Management
May 29, 2014 by Alan, Hotel Management
Thank you for your comment regarding your bed not being comfortable.. I will check the room you were in to be sure we are rotating the matteress as we did just purchase all new beds in July 2103. We will be changing the box springs in the near futre as well. Thank you again for the candid feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel...would stay there again.

Posted May 19, 2014
Very nice hotel, friendly staff. I would suggestion this hotel to all my friends.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room

Posted May 11, 2014
We reserved a room with two queen beds. When we arrived the only beds available were full size. I don't understand what happened to my reservation and staff couldn't explain it either. Nothing was done to compensate me either
Comment from Hotel Management
May 11, 2014 by GM, Hotel Management
I apologize for the confusion with your reservations We do our best to accommodate all bed requests, and I do not know the particulars for your reservation. to give you an answer as to what happened to your reservation.
3 out of 5
Recommended
for Business Travelers
by Khristina

Close to Destinations

Posted May 7, 2014 on Hotels.com
It was a decent trip, I went up with my travel team and we stayed their because it was the closet to all the locations. When we first checked in, it took forever because their is only one person in the front. Second they couldn't find my reservations. Mind you I had canceled my trip and they still managed to charge me. Which is ridiculous! We checked in to our first room and it smelled so weird, ( like feet) and the room carpet was sticky and so was the bathroom. The hallway was dark and dim.
Comment from Hotel Management
May 11, 2014 by Alan, Hotel Management
Thank you for your candid remarks as the only way for us to improve is to receive all types of feedback. I apologize for the condition of the first room you received as I hope the second room meet your expectations. In regards to the hallways, we are looking at replaceing the lights with brighter (led) lights in order to provide better lighting in the hallways.
3 out of 5
by A verified traveler

You get what you pay for.

Posted May 5, 2014
Pros: The lobby is great and the computers and printers are convenient.
Cons: The room AC units.
Location: Its very close to the mall and a small area of local shops. Its additionally right off of 95. It is not walking distance however.
The hotel is okay. The facilities are basic. Parking isn't ideal for ease of entrance with luggage and the elevators are dated and small. The lobby is great and the computers and printers are convenient but their is nothing really special about the property other than its convenient location and low price. The AC units in the hotel are dated and I had to change rooms due to my initial room not having a unit that functioned properly. Overall, simply an average hotel. If in a bind and need somewhere to stay for a night, this works but for a vacation spend the extra 20$ a night and stay at a nicer property.
Comment from Hotel Management
May 5, 2014 by GM, Hotel Management
Thank you for your comments. This summer we weill be changing out our room a/c units as well as new motion thermostats